This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. I've nearly been rear-ended due to this several times. I have counted 7 times this malfunction has happened. When checking the vehicle for any dtc's there have never been any.
We purchased our 2018 Chrysler Pacifica in early October 2018 and have since put less than 3,000 miles on the odometer. Today, while driving on a level rural road near our home, a couple of warning lights started flashing out of nowhere: One indicating that blind-spot monitoring was disabled, and another re: Electronic stability control. Not long after we started up a hill a half-mile later, the accelerator stopped responding. We were slowing down. Then, the car basically stalled and came to a stop. More warning lights and sounds came on, including a check engine light, and one indicating that we needed to service the transmission. Then on the display above the wheel, a message said that we needed to turn off the engine to engage the parking brake. We called 911 in hopes of having an officer help direct traffic while we waited for a tow, as we were stopped around a curve and at a high risk of getting rear-ended. The car wasn't responding when I attempted to turn the engine off. I wasn't able to shift the car into park, either (the light above each gear flashed when I tried to shift away from drive). Also, the hazard lights wouldn't turn on, and nor would the parking brake (I had to keep my foot on the brake to prevent the car from rolling backward down the hill). As we waited for the tow truck, the lights on the dash continued to flash and the alarms continued on. At some point, I once again tried to turn the car off. It worked. Then, when I turned the car on again, only a check engine light came on. The tow truck driver also had no issue reversing the van up onto the bed of his truck.
The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle's horn did not work. An independent mechanic stated that the horn was built without a fuse and that one needed to be installed. While driving at an unknown speed, the vehicle lost power without warning. The vehicle was taken to dadeland Chrysler Dodge (16501 S dixie hwy, miami, fl 33157), but was not diagnosed or repaired. The manufacturer was informed and assigned a technician. The failure was escalated to a higher office of the dealer. The failure mileage was 18,600.... 2nd incident: Dec. 11: total electrical failure while parked in garage at home. Car was towed to dadeland Dodge where the auxiliary battery was replaced. 3rd incident: Dec.19: Total electrical failure while parked in garage at home. Vehicle was towed again to dadeland chryler. After much research they replaced the body coltrol module. The car was returned to me on Jan. 4, 2019 the car seems to be working well now.
The contact leases a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled numerous times when attempting to accelerate from a stop. The contact took the vehicle to sterling heights Dodge Chrysler Jeep Ram (40111 van dyke avenue, sterling heights, mi 48313, (586)-939-3900) where it was diagnosed that the fuel pump control module and fuel pump relay failed. The vehicle was not repaired; however, the dealer replaced the start and stop engine battery. The failure was not remedied. The dealer also test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 3,000.
While stopped at a red light, and the auto shut off feature shut the car off, the vehicle would not start up again. This caused the car to be stalled out in middle of the road on a city street. Only a few minutes later did the car start up again.
- Lakewood, NJ, USA
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The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled several times without warning. The vehicle was taken to bob baker Chrysler Jeep Dodge Ram (5555 car country dr, carlsbad, ca 92008, (760) 431-3000) for diagnostic testing, but the cause of the failure was not determined for weeks. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 500.
The contact owns a 2018 Chrysler Pacifica. While driving various speeds, the check engine warning indicator remained illuminated. The vehicle was taken to ramey Chrysler Jeep Dodge Ram (127 frazier dr, princeton, wv 24739), but the cause of the failure was undetermined. The vehicle was not repaired and the failure recurred. The vehicle was taken back to the dealer three times. The manufacturer was not notified of the failure. The approximate failure mileage was 1,800.
2018 Chrysler Pacifica ~4500mi. While driving at low speed the engine suddenly cut off with no warning. All electronics were still powered. The display on the dashboard flashed something to the effect of " turn to P and press start/stop." Luckily I was slowing for a red light when this occurred and was not traveling at speed. I came to a stop, turned the gear selector to P then start/stop to restart the engine. No further issue on restart, however, this is a serious safety issue.
While driving our 2018 Chrysler Pacifica on I-95 South in nh, traffic came to an abrupt stop and we rear-ended a Jeep Wrangler at approximately 30-40 mph. I braked for about 20 ft and struck the Jeep. Our airbags deployed and the engine compartment immediately burst into flames upon impact. The flames were so immediate and so violent that my wife and I only had time to remove our young daughters from the middle row of the vehicle. The accident itself was minor, the Jeep was able to drive away after the accident. Our Pacifica was a complete loss as a result of the fire...... updated 10/30/18
My 2018 Chrysler Pacifica keeps stalling while driving. I found a recall from 2017 that matches my car exactly! recall U01. Dealership as well as Chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! I have almost been hit two times with my child in the car. They have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. I even have video tape documenting what happens. If I stop at a light, or am driving very slow my vehicle shuts off! an indicator on my dash states to put the vehicle in park and re-start it! this is not safe when you have people behind you ready to go at a green light and you are stalled! I refuse to drive this vehicle on the road and jeopardize my families safety. Please investigate this issue. I am stuck paying a brand new lease payment for a vehicle that I am not able to drive!
2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10S on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in Pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was
The contact owns a 2018 Chrysler Pacifica. While driving 5 mph and making a left turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to phillips Chrysler Jeep Dodge Ram (located at 3440 S pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,000. * consumer stated vehicle lost power as entering intersection. I am not sure it stalled, I think more likely lost accelerator control, as I did not see any warning lights. It was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. Putting into park, pushing engine button to stop and start solved the problem. Updated 11/1/18
I was stopped by a stop sign on a city road when suddenly the engine turned off. The screen said put van in park and restart. The van was in drive when this occurred.
The contact owns a 2018 Chrysler Pacifica. While driving various speeds, the engine stalled without warning. The contact placed the gear in park and attempted to restart the vehicle. The contact cited that the automatic engine fuel saving device, a feature of the vehicle, may have caused the failure. A dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
2018 Pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the U-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.
6/20 the engine light came on. The dealership claimed that they performed the dtc inspection and a system update (to prevent vehicle from stalling). The vehicle was returned on 6/23 and it broke down on 6/24. The car went from 10mph to 43 mph when pressing on the gas and then instantly stopped at around 10mph. The vehicle turned off and was unable to start and had to be towed back to the dealership. I hit a curb and if I was not an experienced driver I could have killed someone or myself or my 3 children could have been harmed if they were in the vehicle. I have provided a video of the incident on my youtube and the documentation from what the dealership said they performed on the vehicle. This car needs to be recalled and off of the road. Please save lives because this was very scary and I fear getting back into the vehicle if they fix it. I do not want it back. I want safety for my children and myself. I am a social worker and I drive my vehicle to clients homes and I cannot do my job in fear that I might loose my life. Https://www.youtube.com/watch?V=fcsx8mpcag8
Driving down the hwy when the van just turns completely off almost causing a wreck and also the control panel freezes and ac will not turn on at all. It will not let you press any buttons
In the middle of driving the vehicle suddenly shut down. The vehicle was repaired by a Chrysler dealer, was driven approx. 2 blocks and shut down, in the middle of driving, for a second time.
Driving 50 mph and engine stopped. "D" was flashing stating it wasn't in drive. All power lost. I was able to turn on a side street and put it in park. Took multiple times to restart the van. I was able to drive home without any other episodes. Two weeks ago, while driving at night, the interior lights dimmed all of a sudden. This occurred two times. The dealership did not detect any problems with the light dimming. I'm not sure if they are related but I am terrified to drive the car with my 3 young children.
A D V E R T I S E M E N T S
- Carlsbad, NM, USA