This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle stopped operating while driving. Check engine light. Chrysler states this 2018 Chrysler Pacifica E-hybrid needs a new transmission. It was purchased new. We put ~4K miles on the van prior to this incident.
The van was in motion when I was driving and it just stopped on traffic very scary experience when on the freeway and van dieds and cars behind me. This is not the first time that something went wrong with the van I was driving a different day on freeway and the van slowed down on its own and felt like it was going to died but didn't. but yesterday it died and I had to put it on park then tried to turn back on.
When driving the van turned off completely & shut down in traffic. Had to put it in park and restart the van then the van was stalling and did not run normal it was pulling like it was going to die again. In motion on the highway was scared had my 3 kids with me. This is not the first time that the van felt that it was going to die. Week before it didn't want to get speeding while trying to enter the free way. It slowed down then caught speed.
Twice in the last week when slowing down for a stop light, the vehicle flashes a warning sign "stability control?" and then shuts off completely. Then a display says "shift into park and restart vehicle". this is a serious safety issue. If this happens at a higher speed you have no control of the vehicle. I know there was a recall on 2017 models but obviously 2018 models have the same problem.
- Port Byron, IL, USA
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Engine turned off/stalled without warning while in drive going about 35 mph on a highway exit ramp. Chimes started bonging and 'd' on dashboard started blinking. I was able to brake to a stop. Msg appeared to put car in park to restart. Car restarted immediately. This problem sounds similar to 2018 recall U87 for engine stalling, but my VIN is not covered in recall. Also, note the 2017 recall U01 for engine stalling. Some consumers noted in their complaints that the "fix" did not work. This is very troubling!! obviously two consecutive year recalls for engine stalling does not inspire confidence that the problem has been adequately addressed. I do not feel safe in this car. See current reported complaints (for same problem) online:..
Sitting at stop light waiting for it to change when engine just turned off. Didn't know what had just happened or what to do, afraid I would get rear-ended. Light turned green and I had no power. I put van in park, pushed the ignition start button, van started and I was able to proceed in traffic. Didn't know if problem was related to the feature where engine turns off when stopped in traffic, then turns back on when you press the gas. I pushed the button so engine wouldn't turn off until I got home safely. Near zero outside temps and I thought vehicle had died. Luckily, driver behind me was paying attention and didn't jump the gun when the light turned green or I definitely would have been rear-ended. Apparently this is a problem that other Pacifica drivers have experienced. It needs to be fixed before someone is hurt. Makes me very uneasy to drive it not knowing when it might happen again. Will take to dealer as soon as possible.
Engine stalled during the stop/start function while idling at stoplights, and vehicle has to be restarted. Dashboard shows a quick message about electronic stability control, engine completely stalls out, and then shows a message to put vehicle in park and to restart the vehicle. Vehicle has 5,300 miles. This occurred on the Chrysler dealership *loaner vehicle* (a 2018 Chrysler Pacifica) while dealership is trying to troubleshoot same problem on owner's 2018 Chrysler Pacifica. Returned loaner vehicle to dealer for a different car.
2018 Chrysler Pacifica purchased new. When the stop/start function is activated, the engine will completely shut off while idling at stoplights or stop signs, and Pacifica has to be shifted into park and restarted. (this happens intermittently and occurs going straight on the roadway and turning left or right.) chimes sound and dashboard display flashes a message about electronic stability control, engine completely stalls out, and then shows a message to put vehicle in park and to restart the vehicle. Started occurring around 11K miles and has happened 8 times to date. Several visits to the Chrysler dealership include: First visit was a software update and that didn't fix the issue. Second visit was to replace both batteries as both reportedly failed their tests, and that didn't fix it. Opened a Chrysler care case after 7th engine stalling incident. Third visit was to add a data recorder. Captured data on 8th stalling incident. Chrysler is unwilling to report what info was learned from the data recorder and whether root issue has been identified. Fourth visit to Chrysler dealership after data recording capture included replacing the crankshaft position sensor, and Chrysler believes that will fix the issue. Customer now has vehicle for driving (and further road testing).
This happened on two occasions. I came to a complete stop, and the auto start stop shut the engine off like it's supposed to. However, when this happened a bunch of warnings came across my dash, saying certain safety features were disabled and the car wouldn't respond to the gas pedal. I had to put the car into park and restart my car. I took it to the dealer and they couldn't find anything wrong. It happened again after having it back for three days, and they said there was an 'update' for it. However when I picked up my car they didn't give me any paperwork to sign.
The engine automatically stops when going 10 mph or below. A message comes up to stop/start restart required. This happens when I am in traffic or idling at a light. It is occurring more frequently. Brought it to the dealer but they couldn't duplicate message so they did nothing. This is extremely dangerous. I read this was an issue in Jan 2017 and 2018 with 2017. Apparently there needs to be an engine control software update but because Chrysler did not authorize this the service dept at the dealer will not do anything. Extremely dangerous and can cause an accident to anyone driving. This is happening more frequently now on my car. It used to be only once today was three times in twenty minutes..... consumer experiencing engine stalls.
While stopped at a stop sign the vehicle's auto stop/start function disabled the engine as normal. When I lifted my foot off the brake to engage engine the car stalled and "service auto start/stop" displayed on screen. Then the screen indicated to put the vehicle in park. After I put the vehicle in park I restarted the vehicle and operated normally. Vehicle was purchased new and has 1,200 miles on it. I will be taking the vehicle to my dealer for assessment.
Engine shuts off while driving, message displayed to turn off car and turn on again because of electrical failure. Brakes lock and car stalls until vehicle is set back to park and restarted.
While driving my 2018 Pacifica in 45 mph traffic on a local road, the car flashed 'stability control' and lost all power. The brakes went hard, the car completely stalled. The display read 'stability control' then disappeared from the screen and it instructed me to put car in park and to restart the car. The second time this happened I was driving 50 mph on a state highway slowing to make a left turn when the vehicle did the exact same thing as stated above.
While driving - slowing to a stop for a stoplight, my car's computer screens started flashing various warnings to restart the engine. At this point, the car was not responsive to the gas pedal / would not move and the power steering was also not functional. I had to put on my hazards, put the car in park and turn off and turn back on the engine.
The car has lost power on several occasions. When stopped at a stop light/stop sign car shuts off completely and loses power. I brought the car to the dealer last week, they completed an update- however just today the car lost power on a main road which happens to be right in front of the dealer. I pulled in completely shaken as I had my daughter in the car and cars were coming from behind not realizing I am stalled in the road. I have left the car at the dealer. It is so dangerous and scary as I bought this car as a family car and I can't feel comfortable driving it.
The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled when it approached a stop light. The contact had to turn off and restart the vehicle to get it to operate. Also, while driving 30 mph, the steering seized and the vehicle rolled to a complete stop in the middle of the road. Also, "start stop required" appeared on the instrument panel. Autonation Chrysler Dodge Jeep Ram southwest (7980 w tufts ave, littleton, co 80123, (303) 578-6099) stated that they would have to test drive the vehicle and try to replicate the failure. If they could not diagnose it in two days, they would have to return the vehicle to the contact.the manufacturer was called and immediately transferred the contact back to the dealer. The failure mileage was 8,000.
While stopped at a traffic light in our town the van shut off and the electrical system starting sending me messages on the dashboard that the lane sense was not operating. I had my foot on the brake and tried several times to move the gear selector to park but it was locked in place. The ignition said it was in the run position which indicates the car should be running but it was not. The brake pedal was firm too, as it would be when the car is off. Finally after several attempts I was able to move the gear knob to park and then restart the car. I could have easily been rear ended, this was very scary and unacceptable on Chrysler's part.
The contact owns a 2018 Chrysler Pacifica. While driving 65 mph, the vehicle lost power. In addition, the power steering failed and the steering wheel was difficult to turn. Also, the emergency flashers were inoperable, the temperature gauge increased to high, and the vehicle failed to engage into gear. There were no warning indicators illuminated. The vehicle was towed to landmark Chrysler Dodge Ram of atlanta (5745 peachtree industrial blvd, chamblee, ga 30341, (678) 825-3200) where it was diagnosed that two batteries failed and needed to be replaced. The vehicle was repaired; however, the contact had concerns about the safety of the vehicle. The contact called 911 for assistance during the failure. The manufacturer was contacted and provided case number: 57793693. The failure mileage was approximately 10,000.
While approaching a traffic light the car came to a stop and completely shut down. I had to turn shifter of the car from drive to park and then restart the car. This is the 4th time this has happened. Scary time as the first time it happened I was making a legal K turn and the car shut off as I stopped the car before putting the car in reverse. I was T'd in the middle of the road. The first time occurred was 11/23/18 then again 12/18/018, again 12/21/18 and today 1/3/2018
A D V E R T I S E M E N T S
- Plumas Lake, CA, USA