This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Chrysler Pacifica. While driving approximately 45 mph, the vehicle stalled and lost braking and steering ability. There were no warning indicators illuminated. The contact depressed the start button and the vehicle restarted normally. The contact stated that the failure also occurred on May 19, 2018. The vehicle was taken to the naples Chrysler/Jeep/Ram dealer (6381 airport pulling road North, naples, Florida 34109) where it was awaiting diagnostic testing and repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,300.
On May 23, 2018 I was in route to work per normal. It was about 8:30 am. The car was stationary in the left hand turn lane (second from right lane) on a 6 lane busy city street waiting for a red light to turn green so I could turn left/North onto next street. The car was in drive with my foot on the brake. As the light turned green I took my foot from the brake to the accelerator and the car suddenly powered down. I put my foot on the brake, put in park, turned off the car, and then pushed start again. The car started but would not move out of park. I retried several times with no luck to get the car out of park and move forward. I put on my hazards as cars started to stack up behind me while I was motioning for traffic to go around me. I tried again to restart and while the car would restart, I could not move it out of park and was stuck there. With my hazards on, I called the police to assist and then tried to use my uconnect to reach my 'free' roadside assitance using my assist button. I got an error message multiple times that it would not connect. I found the 800 number and manually dialed myself. After about a 10 minute process I finally was able to order service via the text process that was sent to me. It took another 5 minutes before I received confirmation that tow truck was ordered. Police arrived. I called back to determine how long tow truck would take to find it was 90 minutes. This was unacceptable due to my location and the traffic backup. I called my dealer directly and they sent service within 30 minutes. The dealer immediately received a call from Chrysler star team (due to the roadside report I filed) and they had my car for one week. I have the car back now and there are no solid explanations as to why this happened. I know that Chrysler was very involved in having dealer perform multiple tests. Thankful I was not on freeway.
(1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. After I had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. After driving it for 2 minutes, the power steering kept going out on me again. Then I was stopped at a stop light and the car turned off and I had to put it in park and re-start it. When I drove it back to the dealership, the window rolled down again on its own. How could they give this car back to me knowing they didn't fix anything. I have children that I drive around in this vehicle. I do not feel safe driving this vehicle any longer. It is a brand new car. I've had it for 2 months.
I was driving in the left lane on a congested highway at approximately 10 mph with my foot gently on the accelerator. Traffic started to move a little faster, I pressed down on the accelerator, to increase the speed of the car. Instead of accelerating the car was slowing down. I realized the engine cut out. I steered the car toward the left shoulder and the car glided to a stop barely on the shoulder. With the car stopped, I checked for an indicator light to help determine the problem. No indicator lights were on. There was a message displayed that directed me to put the car in park ( I left everything the way it was when the engine stopped), press the brake and push the start button. I car restarted normally. The reason the engine stopped running is unknown. The vehicle was purchased new. Model year 2018. It is a gas driven minivan, not the hybrid model. Total mileage 2932. The vehicle has not been serviced.
Within 2 months of buying the vehicle, the minivan stalled and died on a highway (I-80). Luckily it was early morning (6 am) and there wasn't anyone behind me or next to me. So was able to maneuver to the right shoulder. Car was towed to local dealership. Problem was supposedly fixed, but not assurance from Chrysler. Did I get a lemon" are there others who have had similar issues with this minivan"
- Granite Bay, CA, USA
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Car stalled, engine completely stopped while driving expressway speeds. Engine would not restart and required tow. Eight days after incident - still no diagnosis for failure although evidence points to internal engine damage.
My 2018 Chrysler Pacifica stalled in an intersection. The auto start-stop system was on. After pressing the gas and entering the intersection the van stalled. I had to quickly put my hazard lights on, put the van into park and restart. I purchased this van less than a month ago and it has less than 1500 miles. This incident resulted in no injuries.
Car shut off with the "put car in park and restart" message. It took 2 attempts to restart. Car has only 795 miles on it. When the car shuts off there is no power steering creating a very dangerous situation. The car was stopped at a traffic light when this happened with the fuel saver option set to the off position.
2018 touring L plus towed. Was driving along and started losing all power, systems started to shut down, van was limited in speed and function. By the end all warning systems had failed, power steering was gone, ABS was gone, after the battery hit 8.9 volts we lost control of the transmission, the "D" on the display started flashing and the van shut off 15 seconds later. Once the van was off I was unable to put it in park or apply the parking brake due to the loss of power.
We were driving home at night and stopped on a red light in an intersection on a highway. When it was 'go' our Pacifica 2018 (400 miles on it) did not run. Light is on 'run', dial shift on drive and I did not turn off the car. I stepped on the accelerator again but it just would not run. Other drivers behind me started honking and I signaled them to go around me. So turned to park and turned off the engine. Then turned back on. Still it would not run. For the third time I turned the engine completely off, opened the door. Then closed the door and redid the entire process. This time it worked. Took us about 15 distressing seconds. I'm now scared driving this thing with my family with me. I dont want this to happen again especially on a busy highway. Just the thought of it gives me goosebumps. I called the sales guy first this morning and was told he will schedule appointment with their service. Just surprised me this never happened to our previous cars - Toyota, Honda and Nissan especially such a brand new car! Chrysler, if you are reading this, please don't live in fantasyland that your vehicles are ok. Admit it and help owners like us. Otherwise, you have to buyback our vehicle.
A D V E R T I S E M E N T S
- Naples, FL, USA