This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We bought the car as a certified used car from a dealership in February, 2019. The car is a 2018, and had 22,000 miles at time of purchase. The car first stalled in late March, 2019. It stalled while at a red light, and cars had to be directed around the car. My child was in the car with me at the time. An error message appeared with something regarding the stability control. Since that first time, the car has stalled at a light 2 more times. We are bringing the car back to the dealer for service. When we called to let the dealer know the issue, they said they've never heard of this happening. I find that hard to believe with so many similar complaints. I am very concerned that this is a known issue that is not being addressed.
Vehicle auto shutdown and will not restart at stop light. Lifting foot off brake pedal will not have the vehicle disable the fuel saving auto shutdown and vehicle will not restart. Forward collision warning light comes on and audible alarms active. Must do a complete restart of the vehicle engaging brake pedal and push button start.
Automatic restart feature stalls the car after the feature turns off engine and driver tries to drive again. If car has not been running for a long time, then at first stop (stop sign or stop light) the automatic restart feature will turn off the engine as expected but when driver tries to drive again, the engine stalls. Driver forced to put car into park and use start/stop button to completely restart the engine. This is a dangerous issue as the car stalls completely and puts driver at risk of getting rear-ended since car will not move when light turns green. There is no way to permanently disable this automatic restart feature, so driver must remember to do it manually by pushing a dash button with a on it.....else the car will stall at first stop.
Vehicle stalled multiple times requiring shift to park and manual restart. Vehicle was at idle in left turn lane of major city road with 4 occupants. Vehicle has stalled at low speed in parking lot immediately after stating to move from a stop with 4 occupants.
- Rochester, MN, USA
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During driving the van will shut off. This happens intermittently but consistently 1-3 times per week. Most often the vehicle will shut off while at a stop. This happens with both the auto start/stop feature on and off. When releasing the break to resuming driving, the vehicle is off and warning lights on the dash display. "service stabilitrac, ABS, etc. It then displays the ignition icon that says depress brake and start vehicle. The vehicle must be placed in park, then restarted. This same event has happened on multiple occasions while driving down the highway at 50 mph. No power steering, brake booster or nothing. Chrysler is aware of these issues in the 2018-19 vehicles and we have been dealing with them for 3 months, however they have no resolution proposal and feel it ok to keep this type of liability on the road......not acceptable.
Twice now I have been driving and the car has turned itself off. I look at the dash and it gives and error about being in park sense mode. I took it to the dealer and they say I must have had a voltage spike but they can not reproduce the error so they cannot fix it. Its pretty scary luckily no one was barreling up behind me when it happened.
On several occasions while driving, the vehicle has stalled. Forcing us to put the car in park and restart the engine. This has happened pulling into busy intersections and once occurred on train tracks. My wife and I are afraid to drive our brand new mini van.
Van will stall during low speed or idle. Stability/traction control will flash and van will need to be restarted. Has happened multiple times in intersections and once in stop and go highway traffic.
My 2018 Chrysler Pacifica car stopped while I was driving. I had slowed down to make a left turn and it shut itself off. It quickly flashed a message about stability control and then showed stop, start, restart required. The car was still in drive. When I tried pressing the brake it was very hard and wouldn't move. I put the car in park and tried shutting it off and restarting it, but couldn't. I had a line of cars behind me, including a school bus and put my hazards on. I'm not sure how many tries it took, but I was finally able to get it to start and drive home. I have since driven the car without incident but I am very nervous that it will happen again. It seems like a huge safety risk.
I have experienced my 2018 Chrysler Pacifica stalling at varying speeds, including while idling, making turns and traveling under 40 miles per hour on municipal roads. When it does stall out, the dash displays 'electronic stability control. Requires restart.' I have almost been in multiple accidents due to this issue. I have brought it up with the dealership and they have said Chrysler does not have a fix for it.
Vehicle was briefly stopped in traffic at a light with electronic start-stop engaged. When foot was removed from the brake, the engine started back up momentarily then sputtered to a stop. The engine start/stop button and shift knob were unresponsive (could not shift gears). Neutral override cord was pulled, but ineffective because electronic parking brake still seemed to be engaged. The vehicle could not be moved out of traffic into a safe location and had to be towed to dealership. Heating and power windows turned off as well, and possibly the hazard lights were ineffective (unsure because it was unsafe to leave the vehicle and check).
Problem occurs at slow speeds or when stopped. The car completely shuts off. Then we have to quickly switch into park, restart, then switch into drive. This has happened at least 8 times while driving. It is extremely dangerous. Chrysler said to turn of front collision warning collision until they have a solution. Since that temp fix, the car fail 2 more times on 3/6/19. Once while making a left turn it died before the turn was completed, and once more coming out of a parking lot turning onto a main road. This is extremely dangerous and needs to be rectified immediately before someone has a crash. The car just shuts off. The car is only a few months old and it has happened several times.
We have a 2018 Pacifica that we bought new a year ago. Our van currently has 8,000 miles on it. My wife received a warning about a battery fault while she was taking our kids to school. The van then shut off in morning rush hour while she was driving at around 40 mph. The vehicle lost all power and ability to safely steer and brake with the electric assist. She was able to slowly get the van to a stop on a side street. The van is at the dealer now and they have no idea what is wrong with it. I was told the battery appears to be totally flat, but if it was just a simple battery replacement, we would have had our van back by now.
The engine start/stop feature of this van is faulty and Chrysler knows it. Because they do not have a fix for this issue they cannot place a recall. This issue is not limited to my personal van. Our particular vehicle has less than 13,000 miles and has been in the service department 5 times. 3 for the same issue. We have stalled out in intersections 4 times. One time we (wife and children) were almost struck by a truck. This is a serious safety issue. Again Chrysler is aware and only offered an extended service agreement.
On multiple occasions the vehicle has stalled out while waiting for stop lights and just in a stopped position. In order to restart the vehicle it had to be placed in park. It does start immediately however is a serious safety concern leaving us to wonder if this will occur during actual driving.
Intermittently when stopped, the car stalls. Messages flash saying "fcw unavailable" and "acc unavailable" "lanesense unavailable" service required. The car has to be restarted. I have had it at dealer several times and they cannot fix. It's dangerous as I have almost been rear ended at stop signs or stop lights since it's stalled. I happens usually right after stopping. There is no pattern but happens about 25% of the time I am driving.
Engine randomly stalls. We've had this vehicle for approximately 8 months and it has randomly stalled more than 10 times regardless of the scenario (driving, stopped at a light, parked). The latest incident being today, 3/4/19. This is a serious safety concern based on it happening while driving with our children in the vehicle.
Pacifica was coming to a stop after a military checkpoint and the vehicle stalled while coming to a stop. The speed was less than 30 miles per hour the vehicle showed a service electronic suspension and needed to be placed in park to restart. It did restart immediately.
A D V E R T I S E M E N T S
- Ambler, PA, USA