This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car was bought brand new in October of 2018. Towards the end of December, the car stopped working. Luckily, we were at home when this happened, but basically, the car would not start despite various attempts. We brought it into the dealership and it has since been "worked on" for the past month, but still to get a diagnosis......
Car stalled and began smoking profusely when attempting to accelerate after being stopped at a red light. Car was repaired as per recall (which was known about at the time but we were told it should not have affected our car). Car continued to smell of smoke after transition from electric to gas mode. Dealer was unable to pinpoint why.
While stopped at a stop sign the vehicle's auto stop/start function disabled the engine as normal. When I lifted my foot off the brake to engage engine the car stalled and "service auto start/stop" displayed on screen. Then the screen indicated to put the vehicle in park. After I put the vehicle in park I restarted the vehicle and operated normally. Vehicle was purchased new and has 1,200 miles on it. I will be taking the vehicle to my dealer for assessment.
Engine shuts off while driving, message displayed to turn off car and turn on again because of electrical failure. Brakes lock and car stalls until vehicle is set back to park and restarted.
While driving - slowing to a stop for a stoplight, my car's computer screens started flashing various warnings to restart the engine. At this point, the car was not responsive to the gas pedal / would not move and the power steering was also not functional. I had to put on my hazards, put the car in park and turn off and turn back on the engine.
- Westfield, IN, USA
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The car has lost power on several occasions. When stopped at a stop light/stop sign car shuts off completely and loses power. I brought the car to the dealer last week, they completed an update- however just today the car lost power on a main road which happens to be right in front of the dealer. I pulled in completely shaken as I had my daughter in the car and cars were coming from behind not realizing I am stalled in the road. I have left the car at the dealer. It is so dangerous and scary as I bought this car as a family car and I can't feel comfortable driving it.
This morning my 2018 hybrid limited was dead. I purchased it new three weeks ago. It had been plugged in overnight using the 110 charger that came with the van. It would not start, and briefly flashed some kind of service needed warning on the screen. Then the screen turned off and the vehicle repeatedly made a clicking sound. The van was completely unresponsive. I noticed the windshield wipers were ever so slowly in motion back and forth. I checked the switch but the wiper was set to the 'off' position. None of the wiper controls would change the setting. The dealership set me up with a number for Chrysler tow. I was on the phone about 20ft away when suddenly the van started rolling backward down the driveway and into the street! I ran over and checked it and still everything was unresponsive, the wipers no longer moving however the parking brake button, and shifter buttons, and overhead lights were flashing. We had the van towed to the dealership. They said the battery was bad and replaced it. Below is a post about my experience with more information and videos: Https://www.pacificaforums.com/forum/433-2017-Chrysler-Pacifica-phev-hybrid-general-discussion/41697-battery-dies-Pacifica-hybrid-rolls-out-driveway-into-street.html also here is video taken immediately after it rolled. Note the interior lights actively flashing including the parking brake indicator as well as the digital shifter knob lights. Https://youtu.be/6_ly7blnjns https://youtu.be/jfcp0idbfqi also, after researching online I found someone else who also had the brakes disengage with 12V battery issue.. her experience can be found here (see post #3): Https://www.pacificaforums.com/forum/433-2017-Chrysler-Pacifica-phev-hybrid-general-discussion/40261-brand-new-hybrid-completely-died.html Chrysler needs to address this serious and dangerous issue!
While stopped at a traffic light in our town the van shut off and the electrical system starting sending me messages on the dashboard that the lane sense was not operating. I had my foot on the brake and tried several times to move the gear selector to park but it was locked in place. The ignition said it was in the run position which indicates the car should be running but it was not. The brake pedal was firm too, as it would be when the car is off. Finally after several attempts I was able to move the gear knob to park and then restart the car. I could have easily been rear ended, this was very scary and unacceptable on Chrysler's part.
The contact owns a 2018 Chrysler Pacifica. While driving 65 mph, the vehicle lost power. In addition, the power steering failed and the steering wheel was difficult to turn. Also, the emergency flashers were inoperable, the temperature gauge increased to high, and the vehicle failed to engage into gear. There were no warning indicators illuminated. The vehicle was towed to landmark Chrysler Dodge Ram of atlanta (5745 peachtree industrial blvd, chamblee, ga 30341, (678) 825-3200) where it was diagnosed that two batteries failed and needed to be replaced. The vehicle was repaired; however, the contact had concerns about the safety of the vehicle. The contact called 911 for assistance during the failure. The manufacturer was contacted and provided case number: 57793693. The failure mileage was approximately 10,000.
While approaching a traffic light the car came to a stop and completely shut down. I had to turn shifter of the car from drive to park and then restart the car. This is the 4th time this has happened. Scary time as the first time it happened I was making a legal K turn and the car shut off as I stopped the car before putting the car in reverse. I was T'd in the middle of the road. The first time occurred was 11/23/18 then again 12/18/018, again 12/21/18 and today 1/3/2018
While just driving down the highway a constant alert beeping & 'brake now' is flashed on the dashboard! scares you to death. And when you do brake as it says that could cause rear end accident. This has happened 3times! when van is started the 2 back sliding doors and the back hatch all open up without any buttons being touched.
When completing a stop at traffic lights, the vehicle start/stop system shuts off the engine and without warning it has not restarted automatically leaving us expecting to take off and having to put the vehicle back in park while in traffic and then restart the engine and move gear selector back to the drive position. I've nearly been rear-ended due to this several times. I have counted 7 times this malfunction has happened. When checking the vehicle for any dtc's there have never been any.
We purchased our 2018 Chrysler Pacifica in early October 2018 and have since put less than 3,000 miles on the odometer. Today, while driving on a level rural road near our home, a couple of warning lights started flashing out of nowhere: One indicating that blind-spot monitoring was disabled, and another re: Electronic stability control. Not long after we started up a hill a half-mile later, the accelerator stopped responding. We were slowing down. Then, the car basically stalled and came to a stop. More warning lights and sounds came on, including a check engine light, and one indicating that we needed to service the transmission. Then on the display above the wheel, a message said that we needed to turn off the engine to engage the parking brake. We called 911 in hopes of having an officer help direct traffic while we waited for a tow, as we were stopped around a curve and at a high risk of getting rear-ended. The car wasn't responding when I attempted to turn the engine off. I wasn't able to shift the car into park, either (the light above each gear flashed when I tried to shift away from drive). Also, the hazard lights wouldn't turn on, and nor would the parking brake (I had to keep my foot on the brake to prevent the car from rolling backward down the hill). As we waited for the tow truck, the lights on the dash continued to flash and the alarms continued on. At some point, I once again tried to turn the car off. It worked. Then, when I turned the car on again, only a check engine light came on. The tow truck driver also had no issue reversing the van up onto the bed of his truck.
The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle's horn did not work. An independent mechanic stated that the horn was built without a fuse and that one needed to be installed. While driving at an unknown speed, the vehicle lost power without warning. The vehicle was taken to dadeland Chrysler Dodge (16501 S dixie hwy, miami, fl 33157), but was not diagnosed or repaired. The manufacturer was informed and assigned a technician. The failure was escalated to a higher office of the dealer. The failure mileage was 18,600.... 2nd incident: Dec. 11: total electrical failure while parked in garage at home. Car was towed to dadeland Dodge where the auxiliary battery was replaced. 3rd incident: Dec.19: Total electrical failure while parked in garage at home. Vehicle was towed again to dadeland chryler. After much research they replaced the body coltrol module. The car was returned to me on Jan. 4, 2019 the car seems to be working well now.
At approximately 130 miles, the electronic control module failed resulting in erratic acceleration and loss of vehicle control. The engine would violently go from 0 to 2000 rpms while driving.
The contact owns a 2018 Chrysler Pacifica. When the vehicle accelerated, the contact heard an abnormal noise and a warning appeared, indicating to place the vehicle in park to restart the vehicle. The vehicle lost power when the failure occurred. The vehicle was able to restart and was taken to hanlees Chrysler Dodge Jeep Ram (4318 chiles rd, davis, ca 95618, (530) 757-3770). The dealer test drove the vehicle, but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
Going down a highway at 70 mph the service electronic throttle warning light came on and vehicle lost all power. System came back about 10 seconds later. The second time, about 5 hours later the vehicle spontaneously shut off while driving on the highway. I coasted to an exit pulled off the highway into a parking lot and shut off engine. I was able to restart engine at that time and brought it to the dealer where they found nothing wrong, they were unable to replicate the problem after 4 days. Additionally the stop start warning light continues to come on. Milage of the vehicle is 3900 miles and is 3 months old
My 2018 Chrysler Pacifica keeps stalling while driving. I found a recall from 2017 that matches my car exactly! recall U01. Dealership as well as Chrysler, keep telling me that my vehicle year is not affected but my car keeps stalling at intersections! I have almost been hit two times with my child in the car. They have had my vehicle for more than 42 days in the service department and say they cannot recreate the problem in order to fix it. I even have video tape documenting what happens. If I stop at a light, or am driving very slow my vehicle shuts off! an indicator on my dash states to put the vehicle in park and re-start it! this is not safe when you have people behind you ready to go at a green light and you are stalled! I refuse to drive this vehicle on the road and jeopardize my families safety. Please investigate this issue. I am stuck paying a brand new lease payment for a vehicle that I am not able to drive!
The contact owns a 2018 Chrysler Pacifica. While the vehicle was parked and turned off in the driveway on a slight slope, the contact remotely opened the front passenger door and rested her right hand on the door. While retrieving something from the back of the front passenger seat, the front passenger door closed and latched onto the contact's hand without warning. The contact struggled with the help of a neighbor to release the door latch and free her hand. The dealer was not called. The manufacturer was not made aware of the failure. The contact was not injured. The failure was not diagnosed or repaired. The failure mileage was approximately 14,000.
Purchased van new in August from dulles motors in leesburgh va. At 200 miles, car started in my driveway, but then immediately stalled. Van towed to dealership. Dealer was able to start car with no problem, so I was asked to come get it. A few days later, fca announces recall U87 for PCM problem. Due to a defective voltage regulator chip, this van, plus other cars in Chrysler's lineup, stall after starting, and/or stall while driving. As I write this on 9/28/2018, recall is not live yet. Van continued to experience stalling after starting on initial startup in morning. A few days ago, car shut down while driving 30 mph in traffic. I made my way to shoulder of road. I captured the following on my cell phone video: Warning lights on dash blinking. Fuel gauge cycles from from empty to full. Odometer flashes "no bus." Can't restart car. I released hood latch to look under hood and car cleared itself, and I was able to restart it. Same problem appeared two more times while driving at low speeds. Each time, releasing hood latch clears problem. I suspect the little voltage spike created by releasing latch somehow affects voltage regulator in that PCM in a positive way. Taking car to dealer and requesting new PCM, knowing it is a possibly defective one. Can not wait for recall.
A D V E R T I S E M E N T S
- Livermore, CA, USA