This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2 days after purchasing car, the check engine light came on. I asked service folks at dealership if I can bring it in. They said bring it in the next day. Later that day, my wife drove to store. She was in for 15 minutes. When she came back to car in parking lot and started the car the monitor said something about car being put in "park" and then had electric failure after a strange noise. Worried that power failure could happen while car is in motion. Dealer would not replace car unless we gave all 10S on survey, which we refuse to do. Dealership service said car had complete electric failure. Was told this was the first time they have encountered this problem. Service person also said they were aware of defects in Pacificas. I asked how come they sold cars with known defects dealership stated they have lots of cars and many have defects.
The first incident occurred when I was in a parking lot. I got into my car and when I went to press the brake and push to start, my brake was locked and my computer started flashing service electronic stability control, park brake unavailable, enter auto-theft code and other numerous error messages. I had to have my car towed to the closest service and they didn't find anything wrong. Yesterday I was in traffic at a stop light and my car dinged, the check engine light came on, and my car said to put it in park and restart (this happened twice at the same light) then the error messages starting flashing (service air bag, service electronic stability control, blind spot alert unavailable, etc) today when I went to start my car the engine did not come on and the same error messages starting flashing as well as the check engine. This became an entirely new concern when this started happening while I'm driving. I have two small children in the car, and I'm pregnant. I just don't feel safe driving and this is our main vehicle, so we don't have much of a choice.
The contact owns a 2018 Chrysler Pacifica. While the contact's spouse was driving 45-50 mph, the vehicle stalled without warning and an audible chime was heard. The contact quickly snatched the steering wheel out of his spouse's hands and guided the vehicle to the side of the road. The contact stated that the vehicle was involved in a minor crash with a curb in a construction zone. There were no injuries and a police report was not filed. The vehicle sustained minor damage to the underside of the bumper and fog lights. The contact was able to restart the vehicle and took it to mcinerney's woodhaven Chrysler Jeep (located at 23940 allen rd, woodhaven, mi 48183, (734) 362-3100). The dealer diagnosed that there was a loose wire under the dashboard. The vehicle was repaired. The mechanic was also unable to retrieve a fault code. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was
- Staten Island, NY, USA
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The contact owns a 2018 Chrysler Pacifica. While driving 5 mph and making a left turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to phillips Chrysler Jeep Dodge Ram (located at 3440 S pine ave, ocala, fl 34471, (352) 732-7577) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,000. * consumer stated vehicle lost power as entering intersection. I am not sure it stalled, I think more likely lost accelerator control, as I did not see any warning lights. It was a down hill "coast" to stop about 300 yards so not clear if vehicle was "coasting" or driving at idle speed. Putting into park, pushing engine button to stop and start solved the problem. Updated 11/1/18
Today, 8/26/2018 as I was driving on the interstate with my newborn and 2 year old son my 2018 Chrysler Pacifica decided to shut off the entire ac unit and stop the car unexpectedly. We were unable to restart the ac and ended up having to roll down the windows once we restarted the car. This is extremely concerning since it is August in Alabama and also puts my entire family's safety at risk. I am currently too afraid to drive my new car in fear that something will happen again.
While driving approximately 35 mph, control panel stated "vehicle not in park" and then completely shut down. I had to coast into a parking lot. I put the vehicle in park and van restarted immediately. However, when I put the van into D (drive) the car reversed! I immediately braked and then preceded to drive forward. The "vehicle is not in park" has happened approximately 3 other times while driving but the engine never stopped. This is the 2nd time my vehicle has stalled while driving. It looses all power!!! the first time it was in the dealership, they could not detect any issues. It was very similar except the panel stated "vehicle is not in drive". this should not be happening to a brand new car! this is a safety issue and recalls should be placed as I have seen several other vehicles with similar problems. I have 3 small children and luckily they were not with me.
Malfunction of the hands free power sliding door opener caused sufficient heat buildup to ignite an open flame in the plastic cladding material under the body of the car. Vehicle was parked (and had been for several hours prior). The area directly below the passenger sliding door was completely melted away. Photos of the damaged area are attached. Updated 10/2/18 updated.
2018 Pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the U-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.
6/20 the engine light came on. The dealership claimed that they performed the dtc inspection and a system update (to prevent vehicle from stalling). The vehicle was returned on 6/23 and it broke down on 6/24. The car went from 10mph to 43 mph when pressing on the gas and then instantly stopped at around 10mph. The vehicle turned off and was unable to start and had to be towed back to the dealership. I hit a curb and if I was not an experienced driver I could have killed someone or myself or my 3 children could have been harmed if they were in the vehicle. I have provided a video of the incident on my youtube and the documentation from what the dealership said they performed on the vehicle. This car needs to be recalled and off of the road. Please save lives because this was very scary and I fear getting back into the vehicle if they fix it. I do not want it back. I want safety for my children and myself. I am a social worker and I drive my vehicle to clients homes and I cannot do my job in fear that I might loose my life. Https://www.youtube.com/watch?V=fcsx8mpcag8
Driving down the hwy when the van just turns completely off almost causing a wreck and also the control panel freezes and ac will not turn on at all. It will not let you press any buttons
In the middle of driving the vehicle suddenly shut down. The vehicle was repaired by a Chrysler dealer, was driven approx. 2 blocks and shut down, in the middle of driving, for a second time.
1- turn the van on. Click on uconnect theater then shift to R or click the surround camera to activate the camera, click any bottoms to change the camera view, is not working. The screen freezing and not responding anymore. Turn the van off for 2 hours. Turn it on again, the camera options will work fine. Click the uconnect theater again, go back to the camera or shift to R, the bottoms that change the views are not working and not responding. 2- put the usb flash to play movies. Go to uconnect theater, it will read the usb and I can play movies. Disconnect the flash and connect it again, it will not reading it anymore. Turn the van off for 10 min. Then turn it on, it will work again. Once I disconnected and connect it again, it will stop reading it. Software issues. (watch the video that I did (https://www.youtube.com/watch?V=gc7O60khj4W) 3- on speed 5 or less, driving forward or backward, when I turn right, the steering will shake. Sounds like rock and pinion or steering column issue.
Driving 50 mph and engine stopped. "D" was flashing stating it wasn't in drive. All power lost. I was able to turn on a side street and put it in park. Took multiple times to restart the van. I was able to drive home without any other episodes. Two weeks ago, while driving at night, the interior lights dimmed all of a sudden. This occurred two times. The dealership did not detect any problems with the light dimming. I'm not sure if they are related but I am terrified to drive the car with my 3 young children.
Auto stop/start failed Monday morning. Died at an intersection. I was lucky. Didn't block the whole intersection, but only 1 lane. Stopped in front of a traffic light. I was the 1st vehicle of the line. The starter didn't start the engine when traffic light be green. The message of the vehicle guided me to turn to park, and to push the start. I did many times, short push, long push. I could hear the starter kicked in, but the engine refused to start. I stuck there. Turned on emergent flashers. I felt so frustrating and nervous about the car I purchased this year. Nice people tried helping to push the car to a parking spot, but I could not get it into neutral gear. Even though, I could turn the button it to neutral position. It was not real neutral. We could not push it. I tried to disconnect the battery. But I could not do it without the right wrench by the F**king new design. My son started crying. I called towing. I called my wife to get my son. More kind people tried to help me. One person even tried to towing my car away with his towing strap. But we abandoned because there is no towing hook found on the car. Finally, my wife arrived and rode my son to daycare. I went back into the car, and calmed down a little bit. I tried to turned the vehicle off. Brake. Turing to parking. Pushing start/stop button. I successfully turned the vehicle off. Took a deep breath, turned on the vehicle. Everything back in normal. I run the car away from the intersection, and called cancelling the towing service. The whole process took my more than half an hour. Hate auto stop start.
Vehicle uconnect screen locks onto forward image while moving forward down the road or goes black eliminating the ability to access any of the climate control or sos features. Extremely distracting and requires vehicle to be pulled over and restarted to clear.
(1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. After I had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. After driving it for 2 minutes, the power steering kept going out on me again. Then I was stopped at a stop light and the car turned off and I had to put it in park and re-start it. When I drove it back to the dealership, the window rolled down again on its own. How could they give this car back to me knowing they didn't fix anything. I have children that I drive around in this vehicle. I do not feel safe driving this vehicle any longer. It is a brand new car. I've had it for 2 months.
Power steering goes out while driving in service for second time with only 800 miles on it passenger front window rolls down while driving by its self passenger auto side door would open one day vehicle shut off and came to a complete stop in a parking lot with no notice or reason.
A D V E R T I S E M E N T S
- Decatur, GA, USA