This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We bought the car as a certified used car from a dealership in February, 2019. The car is a 2018, and had 22,000 miles at time of purchase. The car first stalled in late March, 2019. It stalled while at a red light, and cars had to be directed around the car. My child was in the car with me at the time. An error message appeared with something regarding the stability control. Since that first time, the car has stalled at a light 2 more times. We are bringing the car back to the dealer for service. When we called to let the dealer know the issue, they said they've never heard of this happening. I find that hard to believe with so many similar complaints. I am very concerned that this is a known issue that is not being addressed.
Vehicle stalled multiple times requiring shift to park and manual restart. Vehicle was at idle in left turn lane of major city road with 4 occupants. Vehicle has stalled at low speed in parking lot immediately after stating to move from a stop with 4 occupants.
During driving the van will shut off. This happens intermittently but consistently 1-3 times per week. Most often the vehicle will shut off while at a stop. This happens with both the auto start/stop feature on and off. When releasing the break to resuming driving, the vehicle is off and warning lights on the dash display. "service stabilitrac, ABS, etc. It then displays the ignition icon that says depress brake and start vehicle. The vehicle must be placed in park, then restarted. This same event has happened on multiple occasions while driving down the highway at 50 mph. No power steering, brake booster or nothing. Chrysler is aware of these issues in the 2018-19 vehicles and we have been dealing with them for 3 months, however they have no resolution proposal and feel it ok to keep this type of liability on the road......not acceptable.
Twice now I have been driving and the car has turned itself off. I look at the dash and it gives and error about being in park sense mode. I took it to the dealer and they say I must have had a voltage spike but they can not reproduce the error so they cannot fix it. Its pretty scary luckily no one was barreling up behind me when it happened.
Van will stall during low speed or idle. Stability/traction control will flash and van will need to be restarted. Has happened multiple times in intersections and once in stop and go highway traffic.
- Portage, IN, USA
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My 2018 Chrysler Pacifica car stopped while I was driving. I had slowed down to make a left turn and it shut itself off. It quickly flashed a message about stability control and then showed stop, start, restart required. The car was still in drive. When I tried pressing the brake it was very hard and wouldn't move. I put the car in park and tried shutting it off and restarting it, but couldn't. I had a line of cars behind me, including a school bus and put my hazards on. I'm not sure how many tries it took, but I was finally able to get it to start and drive home. I have since driven the car without incident but I am very nervous that it will happen again. It seems like a huge safety risk.
Vehicle came to a stop and then shutdown suddenly. Vehicle would not respond to input and created a potentially dangerous situation and we were stopped in a divided median without power. Display says "fcc service required" and then proceeds to say start/stop required and caused the engine to die. Required putting the vehicle in park, restarting the engine, and then putting back into drive.
Problem occurs at slow speeds or when stopped. The car completely shuts off. Then we have to quickly switch into park, restart, then switch into drive. This has happened at least 8 times while driving. It is extremely dangerous. Chrysler said to turn of front collision warning collision until they have a solution. Since that temp fix, the car fail 2 more times on 3/6/19. Once while making a left turn it died before the turn was completed, and once more coming out of a parking lot turning onto a main road. This is extremely dangerous and needs to be rectified immediately before someone has a crash. The car just shuts off. The car is only a few months old and it has happened several times.
We have a 2018 Pacifica that we bought new a year ago. Our van currently has 8,000 miles on it. My wife received a warning about a battery fault while she was taking our kids to school. The van then shut off in morning rush hour while she was driving at around 40 mph. The vehicle lost all power and ability to safely steer and brake with the electric assist. She was able to slowly get the van to a stop on a side street. The van is at the dealer now and they have no idea what is wrong with it. I was told the battery appears to be totally flat, but if it was just a simple battery replacement, we would have had our van back by now.
The engine start/stop feature of this van is faulty and Chrysler knows it. Because they do not have a fix for this issue they cannot place a recall. This issue is not limited to my personal van. Our particular vehicle has less than 13,000 miles and has been in the service department 5 times. 3 for the same issue. We have stalled out in intersections 4 times. One time we (wife and children) were almost struck by a truck. This is a serious safety issue. Again Chrysler is aware and only offered an extended service agreement.
On multiple occasions the vehicle has stalled out while waiting for stop lights and just in a stopped position. In order to restart the vehicle it had to be placed in park. It does start immediately however is a serious safety concern leaving us to wonder if this will occur during actual driving.
In the fall, the entire electrical system failed leaving my car completely inoperable. This happened while driving the vehicle with my kids in the car. Thank goodness we were in a safe neighborhood going at a slow rate of speed.it took over a week to "fix" the problem and was give a whole new "computer". on Saturday 3-2 at 10:30 pm, I was driving with my children on the Ohio turnpike going 70 mph when then power steering failed. I had to pull off the road. I did not have control of the vehicle due to loss of steering and had to pull the wheel hard to the right to get off the road. Thank goodness, I was in the right lane. If I were in the left lane on the highway, it would have been potentially fatal. Both occurrences could have caused serious injury or have been fatal. We researched the issues and found a nytimes article on these failures. This car has put my family's safety in danger.
The electronic auto start/stop is not working properly. When at a red light the engine shuts off and the car does not start again when the gas is pushed. We have to put the car in park then restart the engine to proceed. Chrysler told us this morning that it is a known issue and are waiting to see if there is going to be a recall on it.
This complaint is just one of many I've had. Most recently, I've been stalled while waiting at a red light (thankfully) on a city street. I had an error message come on shortly followed by a prompt telling me that start/stop was required. So I had to put the car in park, restart and then car drove. This happened twice in one day and dealer couldn't find anything wrong. Left it has protocol passed all recommended checkpoints and that an engineer has to determine fix.
My vehicle has been in for service at least 4 times for the stalling issue. I am either driving at 24mph or less and it just shuts off. Off. Sometimes im sitting at a light and it shuts off. I have almost been rear-ended 3 times. Police have had to direct traffic aroud me twice. My children are scared to ride in it. The media does not always work. A usb plug doesnt work the one used for car play. The rear sensors do not always work. This van is currently sitting in my garage. Useless to me. I am not putting my kids at risk any longer.
Stop and start system fails with an error saying that the feature is unavailable because the battery is being charged. The battery is not fully charged ever.
This happened on two occasions. I came to a complete stop, and the auto start stop shut the engine off like it's supposed to. However, when this happened a bunch of warnings came across my dash, saying certain safety features were disabled and the car wouldn't respond to the gas pedal. I had to put the car into park and restart my car. I took it to the dealer and they couldn't find anything wrong. It happened again after having it back for three days, and they said there was an 'update' for it. However when I picked up my car they didn't give me any paperwork to sign.
On numerous occasions the navigation screen would go black or freeze up. On multiple occasions the uconnect theater would not work. Everytime we took it to the dealership said it was fine and didn't investigate the issue. Recently, we went to the store made several stops at different stores on our last stop the van would not recognize the keys. We couldn't lock or unlock the van. I had to pull out the emergency key to get into the van. Once inside the van didn't recognize the keys. I ended up having to google the issue for a work around to get home. The entire ride there was a display stating that the key was not in the vehicle. We made on more stop and an left the van running. Ten minutes later it recognized the key and a uconnect starting working again. The van is a 2018 and less than a year old. This is unacceptable for a new vehicle.
On Sunday January 13th while getting off highway lost power steering while taking exit. Due to lack of power steering van went off the road up an embankment and damaged vehicle. I called Chrysler on 1/14/2019 and reported issue. Claim #57836097. I was told that someone from incident reporting team would be contacting me within 4-5 days. I have since called them again on 1/22/2019 and again today 1/28/2019. I have no choice but to drive vehicle because I am a 100% disabled veteran and in a powerchair. The van is customized for my powerchair and my only means of transportation. The power steering keeps going out intermittently and now other electrical issues are occuring now as well. The passenger side window comes down on its own, traction control light on dash goes on and off, stability warning flashes on dash and of course power steering light comes on and says service. Prior to the incident on the highway off ramp the steering went out for a few seconds. I brought it to Bonneville dealer in manchester nh and they told me it was just a fluke. Obviously it was not a fluke and my van is now damaged. Drivers side sliding door does not close right and is bent upwards and not sure what else may be damaged. Waiting on Chrysler for next step.
A D V E R T I S E M E N T S
- Ambler, PA, USA