This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On August 7, while I was driving on a state highway, around 30 mph, my van suddenly stopped and would not start again. I was stuck in the middle of the road for about 5 minutes while the car made noises and the check engine lights and other dashboard warnings flashed. After a few minutes I was able to restart my car to move it to a safe location. My "micromechanic" engine light reader gave me codes U0401 and U0100, lost communication with ECM/PCM and invalid data received from ECM/PCM- and said the car was unsafe to drive. I had it towed to the dealership. After about a week, the dealership said they rebooted the computer and test drove the car about 15 miles and it was working again. They said it was safe for me to drive and had me pick it up. I had the car back for 10 days. On August 22, I was attempting to leave work. The car was stationary in the parking garage. When I started my car, the same thing happened - it began flashing and beeping. I was unable to turn the car off or move the car. When I pushed the ignition button instead of turning the car off it would re-cycle and begin beeping again. I ran the micromechanic and it gave me the same codes U0100 and U0401 dealing with ECM and PCM. I had to stay with the car 2.5 hours to wait for the tow truck and the entire time it beeped and flashed - I was unable to turn it off. I had it towed back to the same dealership, where it still is currently. Both times this occurred the car was not charged electrically but had gasoline fuel.
Purchased 2018 Chrysler Pacifica limited in March 2019. Within 2 weeks, two electrical recalls and failure of safety locks and autistic 3yr locked in car. Turned car on with ac to cool, took daughter out and put in carseat, closed door and driver door locked. Had spare in house. Serviced at dealership and told all fine. Three weeks later, sunroof would not close, and daughter locked in car again for over 30 minutes. Grandmother had to bring spare key to publix. Service once again said all was fine. Safety locks, we were told, would not lock if key was in car which it was. Serious safety issue for my daughter and there has been times engine shut down.
While driving on a highway during pouring rain, with wipers on high and head lights on, dash and touch screen went off/black for up to 15 minutes then turned back on again. This occurred three times while driving. I was unable to pull over on the thruway and was unable to assess if my head lights were affected as well. We had been driving about an hour when this occurred. The car had been charged fully before beginning our travels that day.
While car parked, turn car on, car stuck in "run" position, unable to change gears, unable to turn car off. (has occurred more than three dates/times).
The electronics through uconnect shut off randomly or will not all work randomly. We have had the software updated by ourselves and the dealership on multiple occasions. While driving or in park. Next, our dash lights would not go off one night no matter what we did to shut them off and ended up killing the battery by morning.
The contact owns a 2018 Chrysler Pacifica. When the vehicle was purchased, it was modified with a side entry ramp; however, the automatic sliding door and ramp malfunctioned several times and failed to open. During the recent failure, the door failed to open and fell off. The door fell off twice and was damaged. Mobilityworks 2(727 St johns bluff rd S, jacksonville, fl 32246) stated that the contact was responsible for the damage and wanted to charge the contact for the repairs. The manufacturer of the sliding door (braun ability) checked with their chain of command and informed the contact that they would not cover the repairs. The vehicle was also taken to jacksonville Chrysler Dodge Jeep Ram arlington (11101 nurseryfields dr, jacksonville, fl 32256, (904) 493-0000) and they reprogrammed the vehicle software. The failure mileage was 9,747.
Multiple engine stalls when slowing to turn or stop, at least 9 times. The engine dies, you have to come to a complete stop to be able to restart the engine. This has happened while turning, while coming to a stop sign or stop light and just while slowing down. One instance of the brakes and steering locking up as I tried to stop at a red light. I was not able to stop and ran through the red light. I had no steering or brakes. When I did come to a stop, I tried to back up to get out of the middle the road and the gear shift was also locked up. The van has a been in for service 5 times and 49 days so far and currently has been at the dealership service department since June 11. Took van in 6/5/2019 to comply with recall V53 and on 6/11/2019 the engine stalled again. I have documents I wanted to upload but they exceeded the 5mb limit. Also in the "affected parts" section I wanted to select "brakes" in addition to the steering, engine and electrical but I was not able to add another selection.
While stopped at a red light, the auto stop engaged. When taking the foot off the brake to disengage auto stop, the vehicle stalled out in the middle of the road. Multiple attempts were made to restart the vehicle. Hazard lights were enabled; however, the entire vehicle eventually shut down, including the hazard lights. This vehicle had been driving on the highway and city streets for the previous 20 minutes without any indication of the impending failure. Dealership service department initially believes fault lies with the battery, but how did the car get 20 minutes from home on a dead battery"?"
When stopped at a stoplight, my car used the stop/start function. When I tried to accelerate, the car stalled and wouldn't let me turn it back on or turn the dial to move it to neutral. It stayed like that for a couple minutes and then I was able to start it, but now I have a light on my dashboard indicating that the stop/start isn't available. I was traveling 500 miles from home on vacation with my family.
Was traveling at highway speeds until road construction slowed everything down to stop-and-go. After about 10 minutes of this, we were about to go again and the car just stopped. Nothing was working. Called Chrysler dealership in St louis where we leased the car. They told us there was a way to release the car so we could push it off the highway. Didn't work. Finally had car towed to Chrysler dealership in springfield, il. When we got back to St louis, found a safety recall letter: V53/nhtsa19V-348. Am enclosing repair sheets.
The start/stop fuel economy system does not work. I have taken it to the shop 3 times to get this repaired. Once to have them identify the problem, then order replacement battery. Twice a new battery has been installed and the system still does not work. I have approximately 3000 miles on this vehicle and it has never worked after the initial test drive. The dash board gives various reasons why it can't work but none of these conditions or situations but none seem related to actual, current operation of the car: Engine is not warmed up or the steering wheel turned to sharply. I purchased the vehicle with 60 miles on the odometer in August 2018.
Electrical and sensor issues. When my 2018 Pacifica is started in the morning I receive a fcw (front crash warning) after driving approximately one half mile and stopping at a stop light near my house. I have the gas saver on and my van will usually shut off. When I stop at the light, the console will flash fcw when no objects are in front or near me as well as two other censors flashing. The van completely shuts down and then flashes "start stop required". I then have to place the vehicle in park, turn it off, restart it, then shift back to drive all while in at an intersection. This has happened at least 12 times and creates a risk of being rear-ended. Since we purchased the van in August 2018, we have had: The uconnect center replaced on September 7 2018, the radio improperly activated or turned off incorrectly completely draining the battery requiring tow and service on April 12 2019, and the fcw was supposedly repaired on May 21 2019. Although it was "fixed" the fcw alert has occurred 3 times since it was returned less than 3 weeks prior.
The vehicle has 9700 miles on the od. As it was slowing for a stop as it was still in motion the traction control light came on and the engine shut off forcing the vehicle to abruptly stop. The vehicle had to be placed into park and turned back on to continue.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign numbers: 19V348000 (electrical system) and 18V395000 (electrical system, equipment). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Jacksonville Chrysler Dodge Jeep Ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (877) 677-5782) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Driver's side sliding door repeatedly reopens and fails to close while the vehicle is stationary. This failure occurs intermittently and seems to coincide with a clicking noise that comes from under the dash at highway speed.
On 05-11-2019 my 2018 (purchased Nov. 2018) Chrysler Pacifica touring L plus van was stationary in my driveway (7,000 miles). Vehicle would not start. Vehicle began giving erratic dash displays, for example it advised that the car was not in park. It advised that the gear shift need service. Despite not ever turning on, the vehicle as clearly having a complete electrical meltdown. The windshield wipers engaged. Then none of the buttons on the fob, nor in the car were responding. Within a few minutes the entire car died. No electrical response. Had it towed to dealership today. Waiting to hear on diagnosis.
A D V E R T I S E M E N T S
- Decatur, GA, USA