This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At a stop light in the turn lane I lifted my foot off the brake to drive as the light turned green. I hit the gas and nothing happened. I looked and the screen said to put the car in park. I put the car in park and then the screen said that I needed to stop/start restart the car. I turned the car off and tried turning it back on. There was a clicking noise, the engine would not start but everything else powered back on. I did this a couple of times and every time I tried starting the car there was just clicking and it would not start. I turned the car off again, opened the car door so that everything would power off. I then closed the door and it started back up.
In January 2018, took the van in because of jerking motion shifting out of gears. Would go from first gear, skip second gear and then jerk hard into third gear, almost feeling like the van was going to stall. Chrysler dealership stated that Chrysler doesn't know how to fix the problem but doing an engine stall reset with the computer system in the car may fix it. That worked for about 2 weeks and the jerking motion started to happen again. Most times it was at speeds between 15-20 mph, but then it started to happen at speeds like at 40mph. Then yesterday, while driving on the highway, there was stop and go traffic, and as I was trying to accelerate, the car jerked so hard twice, I thought I was rear ended. The check engine light came on, and the car began to accelerate on its own. I tried to brake and at first was unable to. Finally the car slowed down, but the RPM's were reving at 4 while I was only going 25mph and then stalled. The car would not shift out of first gear, and would not go any faster than 25mph. I was able to get off the highway before being involved in a crash as it was rush hour traffic on the one of the most busiest highways in miami. So now my car is at the dealer and they are telling me that they are going to try to replace the valve body of the transmission, and if that still gives them problems, they will have to replace the whole transmission. This van is a year old!!! the service advisor said that they are just doing what chrylser is telling them to do to try and fix this problem. Very sad Chrysler. This is a huge safety issue and telling consumers that they don't know how to fix a problem that could be life threatening or they are going to "try" to fix it is unacceptable. Many of us that own vans have small children that are in them everyday and this is what we have to deal with. At this point, I want new manufacturer van.
While idling at a light and pressing pedal to go. My 2017 Chrysler Pacifica failed. Lights started. Flashing in dust cycling through check ABS, check tire pressure, etc... car was in drive and was rolling backwards with breaks and steering not working. This resulted in an accident rolling into the vechical behind us. The nice individual the we crashed into was able to catch the failure on his dash cam. We have brought in the van on other occasions to have it looked at for transmission wanting to launch forward when going from idle. They still can not figure it out and told use no record in service reports with other having any problems. After a 10 second search we found others have had similar problems with same make and model. These. Can be found on consumers reports. With. Out a guarantee the breaks and steering will not go out again I do not want the car back. I. just. Want my money back. The sell this thing as a safe family vehicle, but loosing breaks and steering is not what I want my family in. They still can not figure out way it happens.
On 2-1-18 we took our 2017 Pacifica to nearest dealer to get NHTSA recall id number : 18V049 fixed. They did not have a fix for it yet & could not loan us a car when our fix-availability date was not known--maybe early April or even over in the fall. Fca expected us to keep on driving it; but my wife and I both were afraid of it, as ours failed to accelerate when leaving a restaurant & pulling onto a busy street. The accelerator was depressed the 3rd time before it responded; and when it did, it took off really fast and even screeched the tires. We were afraid to drive it! on 2-1-18 we left it with dealer & told them to call us when fixed. In the interim, we rented a Dodge van, closest to Pacifica as they had & returned it on same day, 2-21-18, as the dealer called & said car was ready. I feel like fca was leaving potential accidents on the highways being driven by unsuspecting drivers. I have asked fca to reimburse us for the rental expense, as from my lifelong experience as an auto mechanic I immediately knew our car was dangerous to drive. This recall was not as simple and non-deadly as a recall to fix a drooping headliner on one corner--it involved a potentially even deadly crash that could happen at any moment. I feel that I am not asking too much to ask fca to pay for our rental, which by the way was a lesser car than ours--a Dodge Caravan. We both will soon hit 80 years old : such was the reason for searching for the certified used Pacifica with only ~16000-17000 miles on it. Chrysler's reimbursement dept. Called me today--I've been begging since last of February--and told me they would not help me. What else can I do? please help : we had to put the rental on a credit card, fully expecting fca to do the right thing and repay us. But we now have to be responsible for what I think they should even be happy to pay for.
Engine stalled when attempting to accelerate from a complete stop. Lost all control of electrical, and the car would not shift into park or neutral. Windows would not close or open. Navigation screen was still on. No other dash warning lights were illuminated. Attempted to turn the car off and on, but nothing happened. After 5 minutes of attempting to restart the car, it restarted. I was able to drive the car to a safe location and have it towed.
Our 2017 Pacifica was repaired in the fall of 2017 under recall #T23 (egr valve function defect). Now, our vehicle is experiencing the stalling problems described in the more recent U01 recall. The Chrysler dealership refuses to apply the U01 fix to our car, stating that the earlier recall fix should have fixed the problem. At this time, the vehicle experiences intermittent stalls at low speed and at idle, and has slammed to an immediate stop if the issue occurs when moving. It is unsafe to drive.
Since 11/2017, have had ongoing issue with sensation of a very hard shift occurring when accelerating especially if I have been driving in heavy traffic for some time. This has been on both highways and on local streets. Sensation is so hard, it feels like vehicle has been rear ended. This has occurred both before and after recall work was done. Have requested evaluation twice at dealer and each time nothing able to be found as cause. The event does not occur all of the time so service techs most likely did not experience it. Starting the week of 4/30, van has started to be slow in acceleration when pulling away from red lights, intersections and merging onto highways. Feel van is becoming increasingly unsafe to drive. Also had check engine light come on and found to be fuel pressure sensor. When first replaced at dealer, fuel pressure sensor worked for a few days and then van would not start and approx. 1/4 tank of gas lost on parking lot surface. Required towing and when checked O-ring had crimped and burst on new sensor.
The contact owns a 2017 Chrysler Pacifica. While idling, the vehicle shook and lost power. The check engine warning indicator illuminated during the failure. The vehicle was taken to island Chrysler Dodge Jeep Ram (1239 hylan blvd, staten island, NY 10305) where it was diagnosed that it was misfiring. The vehicle was repaired. The manufacturer was notified and a case was opened. The failure mileage was 10,000.
Bought new, currently has approx. 1200 miles on it. Van has stalled while driving multiple times while showing error messages including "stop/start unavailable, service stop/start system", the letter a! with an arrow around it. When van stalls the gear knob flashes in "D" or drive mode. Taken to service for first incident week of 4/16, dealership replaced the ECM. Picked up vehicle on 4/18 and stalled again on 4/22 and 4/23 while showing the exact same error messages. Towed to dealer on 4/24 and they kept it until 4/30 with no fix as they said they could not replicate the errors or stalling. Picked up the van on 4/30 and the vehicle stalled again and exhibited the same error codes while not even a quarter mile from leaving the dealership. I pulled over, put the van in park, started the van again and took it back to the dealer and the onsite manager took a picture of the error code a! and it is still in service for the 3rd time. I have pictures and videos to support my issues. This vehicle absolutely stalls while driving. I have notified Chrysler Corp directly and they are monitoring the service done at the dealership.
Vehicle was recalled due to Pacifica's stalling creating dangerous situations, van was take to dealership and software updated. Our van had been having many transmission issues, mainly hard shifts that shifted so hard it felt like the vehicle was rear ended. After the software update, our family was on an on ramp to the highway and the vehicle suddenly just stalled and stopped. The vehicle finally began moving again after what seemed like a long time but was most likely 5 - 10 seconds. Had a vehicle been following us it would have resulted in an accident without question. The van made it home and has been parked in our garage as we feel it is unsafe to drive. Chrysler has been contacted and is looking into it. We bought a new vehicle and this one because of the many safety features, unfortunately we are left with a vehicle that puts my wife and three kids in danger.
The contact owns a 2017 Chrysler Pacifica. While driving 30 mph, the vehicle stalled without warning. The contact opened the hood and noticed smoke. The contact stated that the engine had fallen to the ground. The vehicle was towed to cass burch Chrysler Dodge Jeep Ram valdosta (4164 N valdosta rd, valdosta, ga 31602, (229) 242-1540) where it was diagnosed that the engine needed replacement. The dealer stated that the VIN was not included in any recalls. The vehicle was currently at the same dealer for repairs. The contact called the manufacturer and was informed that he would be reimbursed for a new engine since the vehicle had only been driven for a year. The failure mileage was 20,000.
As of today, my new van has been in service 13 of the 15 days I have owned it. Not even 12 hours after bringing my new van home, I noticed some lagging/slight jerk after braking going around 20 mph. The next day, in a neighborhood (thank goodness) after turning right after a stop sign, the check engine light came on with a ding and blinking and I was unable to accelerate. I coasted into my friends driveway to put in park and the van began to shake. This went on a few min and because I was on my way to work, I left the driveway and continued on my way for 10 min. The check engine light came on two more times after that. After four days in service, they finally concluded it was the O2 sensors and replaced all of those. After it was fixed, my husband couldn't even make it home before the check engine light came back on. As of yesterday, computer modules have been updated and the check engine light still comes on and they can't pinpint where the misfire is happening.
Purchased vehicle in August 2017 and have been experiencing problems since then. Grinding noise started to occur around 1000 miles. It would occur intermittently around surface street driving speeds. Sound appeared to come from driver side. Harder grinding noise occurred around 7000 miles intermittently, with it occurring both in cruise control and out of cruise control. Lurching forward when shifting gears also occurred around the 1000 mile mark. Was told this was "normal". but how can it be normal when the vehicle is brand new. Was told the softer grinding noise and louder grinding noise were both normal and result of power steering. However, I wasn't ever steering when the sounds occurred. Lastly, the biggest complaint is that the car stalled twice around 13,000 miles. Both times at the stop-light (thank god) and accelerating. First time the entire electrical component shut off. Placed the car into park and pushed the "start" button again. The second time the car would not accelerated, instead lurched forward as if we were being rear-ended, made a loud clunk noise and just stopped. Both times no accidents occurred thank god. Regardless, the safety of my family should not at this much risk when we purposely bought a brand new vehicle with all safety features.
This van has staled on me 4 separate times now, twice putting me in a very bad area for a head on crash and 1 severe read end crash. I have had the van in the shop multiple times, this last time since 4th of March to current. 1st time I was driving about 30 mph on a main city street, pulled out of side street and the van just stalled. I have no power steering, brakes, nothing, by the time it stopped rolling I was in the oncoming lane of a very busy street. 2nd time I was dead stop at a light, the light changed and they van didnt move, had the pedal to the floor and nothing. 3rd time I was leaving my home, pulled out onto the country road on which we live, started up the hill, lost power again, took me in the oncoming lane, which if a car or truck came around the bend they wouldnt have tiome to stop[, logging truck was roaring up behind me, dont know how he missed me, all the time on his horn. I have talked with Chrysler escalation dept. And they offered to do a buy back.. went to dealership today and what Chrysler offered was 50% now on the buy back and the other 50% when they resale the van? the dealership wont except this offer. Its unethical and unsafe and they want no part of this. Chrysler is aware of the problem with no fix at this time. I am no getting back into that van nor do T I don't want to be their 1st fatality nor do I want to be one of their statics.
The engine shuts off while driving causing the vehicle to come to a sudden stop because of loss of power. The vehicle had to be changed to park before it could be started. This issue happened would happen on a full tank of gas and continuously until the fuel level was ran down.
Engine shut off while driving at approx. 25mph on a snow covered street in the dark. Lost all power and electrical systems and was stranded in middle of street with traffic all around. Engine restarted after a number of attempts. Vehicle had previously been updated with recall to address this issue in January of 2017 (U01/NHTSA 18V-049). Contacted Chrysler and was told they are aware of the issue and expect another software recall to be ready in April. They requested the vehicle be taken out of service and provided an rental car until update will be made available.
The contact owns a 2017 Chrysler Pacifica. While driving approximately 45 mph, the vehicle suddenly accelerated and decelerate before going into limp mode. While in limp mode, the vehicle would not accelerate past 25 mph. The vehicle was towed to midway Dodge (4747 South pulaski rd, Chicago, il 60632) where it was diagnosed that the valve body and transmission harness were faulty and needed to be replaced. The manufacturer was notified of the failure. The contact was informed that the vehicle was included in NHTSA campaign number: 18V049000 (engine, electrical system). The vehicle was not yet repaired. The failure mileage was 35,000.
Vehicle's engine without any warning has shut itself off on multiple occasions. Vehicle was at cruising speed on 3 occasions with speeds at approximately 30-45 miles per hour. Vehicle is currently at the Chrysler dealership and service advisor has advised that nothing can be done until the PCM software is released. Dealer has advised me to return my rental. Totally and 100% unsatisfied with my Chrysler purchase.
A D V E R T I S E M E N T S
- Minooka, IL, USA