This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I brought my car into the shop on Friday February 2, because I had experienced on 2 separate occasions a stall. Once when I was turning out of my subdivision, so thankfully at a slow speed, however, the car stalled in the middle of a busy road that I was turning onto. The second time, I was pulling into the gas station, decellerating at about 30mph. I had no idea about this recall, I just knew that I needed to get it fixed, as I have 3 children that ride in my car every day. Once I arrived to the dealer, I was notified that there were 2 recalls for my vehicle, and that they wouldn't be able to fix either of them until April. I have owned the car for less than a year, and am terrified to put my children in this vehicle. Chrysler has informed me there is nothing they can do for me. That they will fix it in 2nd quarter of 2018. This is not ok. 2 saftey recalls and Chrysler is not doing anything about it. I know there must be others out there that are thinking this way as well, and that we can come together to get this taken care of. I will not wait around for my car to crash while I'm driving due to a stall and a recall that is not being fixed for 3-4 months.I am not impressed at all with Chrysler and will make sure they are held accountable.
I purchased my 2017 Chrysler Pacifica touring L on 7/22/2017, everything was going great until mid August. My uconnect radio kept freezing, the engine ticked (stopped itself within a few weeks), the tailgate got stuck half way a few times trying to automatically close. It's just stop midway and I'll have to manually push it shut close. Within later months (beginning around October) my began to jerk back every so often (about twice a week) while driving. It's happened at both high and low speeds so I'm not sure what the problem is. I've took it to the dealership service center multiple times but they don't have a solution or 'fix' for the problem. Since they don't have a solution they won't do anything about it. Recent month (December/January) the jerking is getting worse. It's beginning to jerk almost everyday, sometimes more than three times a day! I've been continuing to pay my lease for a car I'm terrified of driving. I've read so many horror stories of people Pacifica's stalling while on the freeway. I refuse to have my family ride in what suppose to be a safe vehicle. I took the vehicle in for repair last week for the engine stalling and they still don't have a resolution to the fix. The day after I picked up my vehicle, while driving home that night it jerked back while going down a city main street. A few minutes later it gave me this message on the dash (image attached)
Brand new... owned less than a month... 750 miles...we live at the top of a very steep hill with a sharp curve at the bottom. I reversed out of my driveway onto the street and shifted the van into drive. I felt the car go into gear and I started rolling down the hill, as it's a steep incline you pick up speed quickly. As the van gained speed down the hill something felt "wrong" and I suddenly realized I wasn't in full control of the vehicle. With the sharp curve quickly approaching I stomped the brake and brought the van to a stop. I put the van in park at the bottom of the hill and tried understand what was going on. I put the van back in drive, felt it go into gear but when I tried to accelerate nothing happened. Put in it reverse, felt it go into gear and it started to go backwards a little herky jerky but when I pressed the accelerator nothing happened. I had to put it back in park, turn it off and then restart it before it I could drive it back up to my house. I took it to the dealership the next morning. Turns out it was the day after the dealer received notice of the recall. I was told my VIN number fell under the recall, my PCM needed new software and they couldn't do anything until Chrysler provided the fix which wasn't expected until April and they couldn't even sell the ones on the lot. Call Chrysler! I have called Chrysler almost everyday for the last 2 weeks and all I get is a "sorry but I can't do anything, waiting to hear from the regional supervisor". I live in atlanta and if that happened on I-285 (5-6 lanes) you would be roadkill! there is absolutely no way in hell you could stop the car, put it in park, stop the engine and then restart safely. At this point it's a $32K rolling death trap that Chrysler won't/can't deal with... 100% unsafe for my wife and 3 kids!
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18V049000 (engine and engine cooling, electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (alfa romeo of huntsville, 6523 university dr nw ste a, huntsville, al 35806) and was referred to the manufacturer. The manufacturer was made aware of the issue and referred the contact to the state's attorney general's office. No further assistance was provided. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica. While the vehicle was stopped at a traffic light, the check engine indicator illuminated and the vehicle shut off. After a few minutes, the vehicle was able to be restarted. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing and repairs. The manufacturer was not made aware of the failure. The failure mileage was 300.
- Brooklyn, NY, USA
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The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle sputtered and stalled every time it was driven. The dealer (walnut creek Chrysler Jeep Dodge Ram, 2404 N main St, walnut creek, ca) stated that the parts were unavailable for the repair. The contact searched the VIN and located NHTSA campaign number: 18V049000 (engine and engine cooling, electrical system). The manufacturer was also contacted and confirmed that parts were unavailable for the recall repair. The failure mileage was 9,000. VIN tool confirms parts not available.
Back in November 2017, my family and I were driving 70mph on the freeway and the car's dashboard light all turned on and started blinking. The car lost power forcing me to quickly pull over and avoided another car from colliding. The service lights turned on. I turned of the ignition and turned it back on. I took the car to the dealership the following day. They ran a diagnostic test but could not pull any codes of the incident. I saw the recall announced a couple of days ago. I contacted Chrysler and was informed that the fix for this recall will not be available until 2nd quarter of 2018. I do not feel safe driving this car, especially with my kids on board. We purchased this car for its safety rating, now we are driving a death trap.
I was driving in my residential neighborhood, I had slowed down at a corner to let a child on a bike pass me by. When the child passed me, I put my foot on the gas and the car moved and then stopped - everything shut off, the lights, the engine, everything. I am not sure what happened next- people behind me were honking like crazy and I it took me a few seconds to figure out what to do next. I put the car in park and pushed the start/stop button and car started again. There was an error message on the dashboard (the a with an arrow and exclamation point), I drove straight to the dealership and left the car with them. The consumer stated the uconnect stopped working as well as the airbag.
While waiting at a red light my auto stop/start system automatically activated as usual. However, this time when the light turned green the engine did not automatically start. Instead, the vehicle stalled. The car was in drive and my foot was on the brake pedal. A warning chime alerted me to the problem. Also, a message instructed me to turn the car off and the put it into park and restart it. After turning the car off and then on the car moved.
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18vtbd000 (engine). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called stevens creek Chrysler Jeep Dodge Ram at (408) 248-180 (located at 4100 stevens creek blvd, san jose, ca 95129), normandin Chrysler Jeep Dodge Ram Fiat at (408) 266-9500 (located at 900 capitol expressway automall, san jose, ca 95136), and South county Chrysler Jeep Dodge Ram at (408)-842-8244 (located at 455 automall dr, gilroy, ca 95020). All three dealers confirmed that parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
I have a Chrysler Pacifica 2017 for 7 months. My display says service shifter. I haven't received a recall for it but fca has recalled 1.1 million vehicles with this problem. I had complain various times of a clocking sound when you change gears and was given the excuse "they all do that". the person working at the dealer is now gone. Help is needed.
For the past year the car jerks forward and stalls while driving. Especially after going from a stop. Sometimes it is so bad, you violently jerk forward. Have broughten to dealer twice for this. Once they did a softward update, that did not help. Second time they said it was normal
Car unexpectedly cut out and engine stalled whilst making a turn on to a busy 4 lane street. Took to the dealership and no issues found. I've redently discovered this happening to other vehicles of the same make, model and and year.
Stoped at a traffic light, the engine auto shut off like normal at a light, but when green light came and gas pedal was pressed, an alert popped up on dash saying parking was engaged. Put into park and tried to release parking brake parking brake actually engaged. Could not disengage afterwards, foot brake was held while attempting to disengage parking brake. Tried turning vehicle off and on with no result 1st time. While engine on, tried to reset parking brake again, holding foot brake, no joy. Drive selector would not switch to neutral in order to move vehicle off road. Turned vehicle off and on again, then was able to reset parking brake to off and finally put vehicle in drive.
The contact owns a 2017 Chrysler Pacifica touring. While attempting to accelerate from a stop, the vehicle failed to accelerate. The throttle and service engine warning indicators illuminated. The contact also mentioned that the vehicle would stall in the middle of the roadway with the same indicators illuminated. The contact would have to pull the vehicle over, turn the engine off, and attempt to exit the vehicle due to a message that read "key fob not detected". the contact stated that this was a handicap adaptive vehicle, so she would have to open the ramp door to exit the vehicle in traffic. When the contact re-entered the vehicle, she had to depress the brake pedal to restart the vehicle to operate it correctly. The vehicle was taken to mobility works, the independent mechanic that made the adaptation to the vehicle, but the failure was unable to be diagnosed. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact visited reedman toll auto world (1700 East Lincoln highway #101, langhorne, pa 19047, (877) 702-7807) and was informed that mobility works would need to diagnose the failure since they performed the adaptive work. The manufacturer was not made aware of the failure. The failure mileage was approximately 200.
Twice in the last week my Pacifica has stalled at a light. I waited at a red light and when the light turned green, I pressed the accelerator. The engine is on run but dash says shift to park after I press the accelerator. I shift to park then shift to drive and the car won't move. I have to turn the car off and then shift to drive and it will then go.
I have two occasions where my vehicle stalled. 1. I was driving at 40 mph on the highway and everything went dead, I coasted to a stop on the side and was able to put it in park and restart. The second time I was stopped at a light on a side street, and started to go from a stop to a left turn and the vehicle start to go and suddenly went dead. I put it in park and restarted. No engine lights, nothing to tell me where the problem was. I am taking it in for service.
Air conditioning blows cold then hot and stays hot until it is turned off and then back on multiple times in 10-20 mile range. Stalled at a red light. Turned off when backing up in my driveway. Parking break light keeps popping on when turning knob for changing gears.
We were driving (in motion) car across tapenzee bridge (highway) and it stopped, (completely, no coasting etc) out of no where, no warning. Car eventually restarted after it was put in park and ignition was activated again. Since incident, car has stalled twice with no warning but has not shut off completely like it did on bridge.
We purchased a Pacifica on 12/21/2017. Not even an hour after leaving the dealership the vehicle stalled, losing all power, and had to be restarted to regain power and driving ability at a stop light. We were not hit, but it is very dangerous to have a vehicle that stalls randomly.
A D V E R T I S E M E N T S
- Fort Wayne, IN, USA