This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle shut off as if the "key" had been turned off in the middle of traffic while moving, on the highway accompanied by the message "shift to park" my wife shifted to park then restarted it, the vehicle continued to repeat this multiple times until she was able to make it to an exit ramp and park in a safe area. This is the second time this has happened in the span of about 8 months. It has been to 2 dealers, both times we where told that no codes where stored internally therefor they didnt know what to repair. Our van has been modified for a wheelchair for our disabled teenager because of this we have no choice but to keep driving it in this condition. Not to mention how undependable it feels.
I was driving down the interstate at 70mph and all of a sudden the van told me to put it in park and restart the vehicle. As I'm sitting in the middle of the interstate in rush hour traffic and cars flying past me I discover I'm locked out of my own engine. The brakes were locked, I couldn't restart the vehicle, I tried opening my door, after the van came to a stop, to get the van to reset but nothing worked. Finally the van allowed me to start the vehicle back up after several minutes of being stranded in the middle of the interstate. I had lost power steering and wasn't able to pull over alongside the shoulder nor could I brake or accelerate! I had to wait for the car to come to a stop and then had to troubleshoot why my engine locked me out in the middle of a 4 lane highway.
Van loses ability to go forward while driving. Dash lights all come on and engine begins to cough and stutter leaving me stranded in traffic. Dash codes include "service electronic stability control, engine light, "parking brake temporarily unavailable, " and other dash icons. It will move forward at idle speed only-no accelerator. I have had it towed to Chrysler dealerships 3 times and was able to drive it in a fourth. This issue has nearly caused 2 accidents-one of them with the potential to cause serious harm. While moving in traffic the van stops going forward and decelerates quickly causing traffic behind it to have to swerve to avoid hitting it. It has also occurred in the middle of a turn from a stop onto a state highway. This instance required other drivers to swerve into another lane and onto the shoulder/curb to avoid hitting me or vehicles in other lanes. It has occurred immediately when starting the van in a parking lot. It has occurred at low speed in a subdivision. Chrysler refuses buyback and continues to tell me to drive the vehicle. All recalls have been done, the PCM has been reprogrammed/replaced 4 times, the "harness" has been fixed/replaced 3 times. Both of the sliding doors have had to have the motors replaced on separate trips to the dealership. This vehicle is an electrical nightmare and Chrysler is not dealing with it. This began at about 14,500 miles and within the 1st 7months of buying the vehicle brand new. I have been trying to get this resolved for 6 months with no help from Fiat Chrysler or the dealer- shuman Chrysler. They continue to make it run and let me drive it for a short period until it stops again. My family is going to be seriously hurt in this vehicle and there doesn't seem to be any recourse.
The vehicle was in motion at ~30 mph when it stalled in the middle of the road. It took several minutes before it would restart by pushing the ignition button. The vehicle had the 2018 stall recall software update installed months before this occurred. The vehicle was towed to a dealer, but the dealer could not replicate the problem, so they told me to come pick up the vehicle.
The contact owns a 2017 Chrysler Pacifica. The contact received recall notifications for NHTSA campaign numbers: 17V542000 (seat belts), 18V049000 (electrical system, engine and engine cooling), 18V395000 (electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (bayside Chrysler Jeep Dodge, 21219 northern boulevard, bayside, New York, 11361) confirmed that parts were not available to perform the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/19/18
- Huntington Station, NY, USA
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I was driving the car on a 5 lane highway going approx 50 mph when the car shut off. The gas pedal stopped working and the car began to decelerate. On the console it told me to then put the car in P to start the car. I was able to pull over and restart the car however it happened again within 10 minutes of driving. It has proceeded to happen 10-20 times and cars is now in the shop. This is a very dangerous thing to have happen when you are driving.
My entire car vibrates like shaking and auto shutoff sign that we use while red light comes ups / engine light comes ups. I have to park my car on the side turn off for 2 minutes and turn on back to get back to normal. I believe if I don't do that I might hit with the other car as car vibrates and not controllable. It happened almost 10 times & dealer just ignores as I am making this up.
Vehicle stalls while driving. Braking and vehicle keeps going and or accelerating and vehicle does not even move. Hard shifting when hot and cold. Also vehicle has had multiple shifter issues and will not start this has happened on city streets and X on the highway.
Auto ignition during stops is not engaging when it' S supposed to, leading to a delay in the acceleration from stop. This is a very dangerous issue as the vehicle has a tendancy to roll when the vehicle's automatic shut off system is enabled.
While operating the vehicle at a low speed (10-15 mph) and making a left hand turn the vehicle lost power, including steering, and acceleration. The radio and accessories were still working. All the gear shift lights were flashing and a beeping noise occurred. On the dash a display said "change gears to start". I tried neutral and other gears, before going back to drive and it didn't do anything. I placed the car in park and it got stuck in park. I couldn't change the gear after that. I then pressed the on/off start button and it restarted and powered up the engine and I was able to drive the car home. I immediately called the dealership and left a voicemail. The first appointment available was June 27th, 2018 at 0830. The customer service rep said there was no log/warning or notification related to this issue. I contacted Chrysler Corp customer care at 1101 on June 27th, 2018 to notify them of the issue and that the dealership couldn't find anything wrong. Chrysler Corp customer care representative advised me to file a complaint with NHTSA and to ensure dealership files a star case. I then re-contacted the dealership at 1112 on June 27th, 2018 and advised them we wanted to open a star case. The car goes back to the dealership on Tuesday July 3rd, and they will keep it and try and re-simulate the issue while we have a loner car.
I was on my way to my son's doctor appointment, pulled into the hospital/clinic parking lot, parked my vehicle and turned it off. I heard a pop after I turned it off and when I stepped outside, I smelled smoke. Dark smoke was coming up both sides of the hood so I got my son out of his car seat, ran away from the vehicle and called 911. In a matter of minutes the front of the vehicle was in flames. The fire department was quick on the scene and put out the fire, but it was gas so it took some time to put out. Vehicle is total loss. I contacted Chrysler and they have not called me. An inspector they hired has and is looking at the vehicle this week.
I owned Chrysler Pacifica van 2017 for about a year now, it is keeps stalling while driving, so far it had happened to me 6 times, it is very scary, I don't feel safe. Imagine you are crossing the intersection and your car stalls in the middle of two way traffic! I took it to the local dealer where I bought it and they haven't been able to figure it out. All recalls were done. They know I keep having this issue with my van because every visit for service I keep telling them about it and I get ignored, they don't even make any notes in my file and every time I talk about it with the service man he pretends like it is the first time he hears about it. I do not know what else to do and I do know I'm not the only one who's van stalls, it is a safety issue that needs to be resolved by Chrysler.
The contact owns a 2017 Chrysler Pacifica. While driving at an unknown speed, the vehicle stalled. The contact had to shift into park and press the ignition start button back on and off. The contact was able to drive the vehicle, but the same failure recurred multiple times. The vehicle was taken to fowler Dodge (55 w interstate 240 service rd, Oklahoma city, ok 73139), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 5,500.
I have experienced sporadic incidents with my 2017 Chrysler Pacifica where when braking to a stop, the engine continues to run at 1500 or so RPM instead of idling down. It requires extremely heavy brake pressure and putting my left foot on the brake so that I can tap the accelerator with my right foot. That will disengege the transmission and cause the engine to idle down. During these incidents the automatic engine shut-off when the care is braked has not been disengaged the dealer has not been able to locate any codes or dupicate the problem. In summary, it is an accident waiting to happen.
The contact owns a 2017 Chrysler Pacifica. While the vehicle was idling at a red light, the engine suddenly stalled. The vehicle was able to restart. The contact stated that the failure recurred while driving approximately 10 mph and merging into the right lane. After restarting the engine, the vehicle operated normally for approximately 30 minutes before the failure recurred. The vehicle was taken to dallas Chrysler in dallas, ga, but the cause of the failure could not be determined. The manufacturer was notified when failed May 18,2018 of the failure. The failure mileage was 8,000. Consumer stated between 18,000 and 19,000 for 2nd and 3rd failure. Updated 10/15/18
Automatic start and stop is very concerning, after a year of driving 2017 Pacifica, the automatic start is slowing in response, causing significant concerns for roll back, torque twist, air conditioning, and overall safety. This is a major issue, that needs to be reviewed.
My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.
A D V E R T I S E M E N T S
- Warrenton, MO, USA