This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have recently been notified of a recall number U64. There is another one, U50, which is pending and I have not been notified yet. Additionally, I have experienced while driving that the Chrysler Pacifica jerks when I am driving approximately 35 mph and or highway speed. I am concern that this Chrysler Pacifica 2017 is starting having problems in such an early stage.
Second time happening. Suddenly quit running again at 40 mph while going up small hill on July 2nd around 2 pm on trip back from market. Had driven about 5 miles total. Also, this time parking brake would not release. This vehicle is a highway hazard. Supposedly the problem was fixed on June 23rd by reprograming the transmission control module. Waiting for dealer to explain what they are going to do this time....
Vehicle suddenly stopped in city traffic and was unable to move. Pulled parking disconnect and was able to drive 6 miles to dealer, vehicle has 14,150 miles at time with no prior problems. Dealer was able to "fix" by reprograming tcm (error code P0975) this could have deadly on an interstate. This type of sudden stall needs to be corrected as I have read others reporting same situation.
I have experienced sporadic incidents with my 2017 Chrysler Pacifica where when braking to a stop, the engine continues to run at 1500 or so RPM instead of idling down. It requires extremely heavy brake pressure and putting my left foot on the brake so that I can tap the accelerator with my right foot. That will disengege the transmission and cause the engine to idle down. During these incidents the automatic engine shut-off when the care is braked has not been disengaged the dealer has not been able to locate any codes or dupicate the problem. In summary, it is an accident waiting to happen.
Automatic start and stop is very concerning, after a year of driving 2017 Pacifica, the automatic start is slowing in response, causing significant concerns for roll back, torque twist, air conditioning, and overall safety. This is a major issue, that needs to be reviewed.
- Arlington, TX, USA
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My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.
2017 Pacifica limited, mileage 3573. Coming to full stop at stoplight, engine suddenly reved up and car attempted to accelerate forward on its own. Had to keep foot hard on to brake to prevent forward movement into intersection. Incident lasted at least 20 seconds before car returned to normal stop.
In January 2018, took the van in because of jerking motion shifting out of gears. Would go from first gear, skip second gear and then jerk hard into third gear, almost feeling like the van was going to stall. Chrysler dealership stated that Chrysler doesn't know how to fix the problem but doing an engine stall reset with the computer system in the car may fix it. That worked for about 2 weeks and the jerking motion started to happen again. Most times it was at speeds between 15-20 mph, but then it started to happen at speeds like at 40mph. Then yesterday, while driving on the highway, there was stop and go traffic, and as I was trying to accelerate, the car jerked so hard twice, I thought I was rear ended. The check engine light came on, and the car began to accelerate on its own. I tried to brake and at first was unable to. Finally the car slowed down, but the RPM's were reving at 4 while I was only going 25mph and then stalled. The car would not shift out of first gear, and would not go any faster than 25mph. I was able to get off the highway before being involved in a crash as it was rush hour traffic on the one of the most busiest highways in miami. So now my car is at the dealer and they are telling me that they are going to try to replace the valve body of the transmission, and if that still gives them problems, they will have to replace the whole transmission. This van is a year old!!! the service advisor said that they are just doing what chrylser is telling them to do to try and fix this problem. Very sad Chrysler. This is a huge safety issue and telling consumers that they don't know how to fix a problem that could be life threatening or they are going to "try" to fix it is unacceptable. Many of us that own vans have small children that are in them everyday and this is what we have to deal with. At this point, I want new manufacturer van.
Exited interstate 215 and made a left turn, traffic was a bit backed up so we slowed down to almost a standstill, when the speed picked up I started accelerating and felt a huge thump as if I had been rear ended, then the vehicle shifted and drove normal thereafter.
As I was merging into interstate 15 northbound during traffic, the vehicle jerked twice, it almost felt as if I had been rear ended from such a hard jerk. Finally the vehicle released the gear and I was able to drive up to normal speed
My transmission jerks hard when shifting between 1st and 2nd and 2nd and 3rd gear. This happens at a slow speed around 15 mph. It feels like I have been rear ended by another vehicle. It then will lurch forward like I hit the gas pedal. One of the times I was out of town. When the transmission jerked it would not change to a higher gear. I had to park the car, cut off the motor for and hour, and then was able to drive the rest of the way home. The dealer has refreshed the computer and did a recall, but it still is not fixed. I have had it to the dealer 3 times. They say nothing can be done unless they can duplicate the problem. One time the service engine light actually came on for several hours but was off when I started the car the next morning.. on 10 May 2018 I was told by the service advisor that the new cars have a mind of their own and learn the drivers driving habits. So I felt like they were blaming it on me. How stupid is that comment?
While idling at a light and pressing pedal to go. My 2017 Chrysler Pacifica failed. Lights started. Flashing in dust cycling through check ABS, check tire pressure, etc... car was in drive and was rolling backwards with breaks and steering not working. This resulted in an accident rolling into the vechical behind us. The nice individual the we crashed into was able to catch the failure on his dash cam. We have brought in the van on other occasions to have it looked at for transmission wanting to launch forward when going from idle. They still can not figure it out and told use no record in service reports with other having any problems. After a 10 second search we found others have had similar problems with same make and model. These. Can be found on consumers reports. With. Out a guarantee the breaks and steering will not go out again I do not want the car back. I. just. Want my money back. The sell this thing as a safe family vehicle, but loosing breaks and steering is not what I want my family in. They still can not figure out way it happens.
Traveling down the interstate, a vehicle was traveling slower, so I slowed down until it was clear to merge lanes to pass, once I switched lanes and depressed the gas pedal, the transmission jerked and wouldn't shift making the car slow down, once I let go of the gas, it did a rough shift and I was able to accelerate again
From a dead stop, turning left the vehicle accelerated and got "stuck" in gear, the engine was revving but the transmission would not engage the next gear, once I set my foot off the gas pedal and reapplied it, the transmission allowed the gear to shift in, and the vehicle slowly moved up to speed, but still with a slight jerk.
My 2017 Pacifica was recalled in January 2018 for the engine stall problem. Chrysler told me they might not have a fix for the problem until the 2nd quarter of the year! I told them that I wasn't driving a dangerous car around. I brought it to the dealer and it sat there for a month while I drove a rental. I was then told that the PCM was updated with software and it was fixed. After a picked it up I got a notice from Chrysler saying that I didn't need to do the repair because it was fixed during the prior recall for egr valve"?" well, while driving last week, the car stalled six times in two days! one of times I was parked and idling, another time, I was slowing down for a light and the other times I was just driving. I had it towed to the dealer and they've had it for a week and are in contact with Chrysler trying to remedy it! whatwver they did to "fix" this recall previously did not fix it as the very dangerous problem is still happening! will not drive my family around in this terrible car.
I was driving on a state route (rt. 59 rockland county, NY) after light turned green I started to accelerate and all of the sudden the car went into neutral. The light above the "D" (drive mode) indicator started blinking and the car wouldn't accelerate. I had to stop in middle of a busy intersection and shift into park, then shift back to drive. This has to be addressed urgently since this is a very dangerous thing. I don't feel comfortable driving my car anymore. I called Chrysler and they say it's unusual and I should bring it to the dealer in 2 weeks (that's when they have an available appointment). I hope the nhsta can do something about this faster.
The vehicle stalls while in motion and while shifting from first to the second gear or from second to third gear. After it stalls for a couple of seconds the vehicle jumps. It is not something constant that will occur, only sometimes and the dealer cannot reproduce the occurrence and they cannot take any action to fix it (at least this is their response). The computer is not recording any malfunction. When this occurs but you cannot accelerate or decelerate, or do anything to avoid any potential accident. I submitted the vehicle to two Chrysler dealers for a check and because they couldn't reproduce the incident they told me to wait until such issue occurs more constant. This is a very disturbing approach because it happens while the vehicle is in motion and can provoke an accident. I have 4 children and I use the van to drive my family and this is a significant safety issue that should be considered more seriously. Updated 8/30/18
Since 11/2017, have had ongoing issue with sensation of a very hard shift occurring when accelerating especially if I have been driving in heavy traffic for some time. This has been on both highways and on local streets. Sensation is so hard, it feels like vehicle has been rear ended. This has occurred both before and after recall work was done. Have requested evaluation twice at dealer and each time nothing able to be found as cause. The event does not occur all of the time so service techs most likely did not experience it. Starting the week of 4/30, van has started to be slow in acceleration when pulling away from red lights, intersections and merging onto highways. Feel van is becoming increasingly unsafe to drive. Also had check engine light come on and found to be fuel pressure sensor. When first replaced at dealer, fuel pressure sensor worked for a few days and then van would not start and approx. 1/4 tank of gas lost on parking lot surface. Required towing and when checked O-ring had crimped and burst on new sensor.
Vehicle was recalled due to Pacifica's stalling creating dangerous situations, van was take to dealership and software updated. Our van had been having many transmission issues, mainly hard shifts that shifted so hard it felt like the vehicle was rear ended. After the software update, our family was on an on ramp to the highway and the vehicle suddenly just stalled and stopped. The vehicle finally began moving again after what seemed like a long time but was most likely 5 - 10 seconds. Had a vehicle been following us it would have resulted in an accident without question. The van made it home and has been parked in our garage as we feel it is unsafe to drive. Chrysler has been contacted and is looking into it. We bought a new vehicle and this one because of the many safety features, unfortunately we are left with a vehicle that puts my wife and three kids in danger.
Van stalled at low speed while slightly turning to the right in a parking lot, then came back on on its own. The engine was not running for a few seconds. My van has already had all recalls completed.
A D V E R T I S E M E N T S
- San Jose, CA, USA