10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
20,926 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Chrysler Pacifica drivetrain problems

drivetrain problem

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2017 Chrysler Pacifica Owner Comments (Page 18 of 22)

« Read the previous 20 complaints

problem #86

Aug 222018

Pacifica 6-cyl

  • 3,000 miles

A D V E R T I S E M E N T S

The contact owns a 2017 Chrysler Pacifica. While driving approximately 35 mph, the vehicle shut off without warning. The vehicle was able to restart. The contact called and scheduled a diagnostic appointment with videon Chrysler Dodge Jeep Ram (4951 West chester pike, newtown square, pa 19073, 610-356-7000). The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.

- Harvertown, PA, USA

problem #85

Aug 222018

Pacifica

  • 13,000 miles
The 2017 Chrysler Pacifica touring plus with all the latest known software recalls up to date as of 8/22/2018 experienced a full stall while under wide open throttle and attempting to enter a highway on ramp. The stall seemed like a transmission lag, shifting delay or lack of response. The engine from 0-20 mph had plenty of power (RPM's); then when switching gears it seems the power was cut for a full 3-5 seconds while the transmission made a shift and only after letting off the accelerator (even though there were 0 rpms) did it finally kick into motion again and pull out of the stall. The systems auto stop was disabled via the override button on the dashboard when this occurred and the gas tank was 40% full.

- Austin, TX, USA

problem #84

May 212018

Pacifica

  • 43,000 miles
The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving various speeds, the vehicle experienced hard shifting from first to second gear. Additionally, on several occasions, the vehicle stalled while being driven various speeds. The contact was able to restart the vehicle after several attempts. The vehicle was taken to vance Chrysler Dodge Jeep Ram (3606 ok-10, miami, ok 74354, (918) 542-4424) to be diagnosed, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V049000 (electrical system, engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 43,000.

- Joplin, MO, USA

problem #83

Aug 072018

Pacifica 6-cyl

  • 18,000 miles

A D V E R T I S E M E N T S

The contact owns a 2017 Chrysler Pacifica. While driving between 25-50 mph with the cruise control activated and traveling up an incline, the revolutions per minute increased extremely high. Additionally, the gears failed to shift and suddenly downshifted. There were no warning indicators illuminated. The vehicle was taken to the local dealer (brighton Chrysler Dodge Jeep Ram, 9827 E grand river ave., brighton, mi 48116, (810) 229-4100) where the vehicle was awaiting to be diagnosed and repaired. The manufacturer was notified of the failure and provided case number: [xxx]. the failure mileage was 18,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Milford, MI, USA

problem #82

Jun 142018

Pacifica

  • 32,000 miles
When ever driving down hill the brakes makes a loud noise (skipping thud sound) it feels and sounds like as the whole front suspension or brakes about to fall off the van. The other problem when turning the car at even at low speed when the road is wet the van suspension would make noise and tire wont grip. Happens many time pulling out from my drive way when its lightly wet.

- Las Vegas, NV, USA

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problem #81

Feb 172018

Pacifica

  • 14,400 miles
Van loses ability to go forward while driving. Dash lights all come on and engine begins to cough and stutter leaving me stranded in traffic. Dash codes include "service electronic stability control, engine light, "parking brake temporarily unavailable, " and other dash icons. It will move forward at idle speed only-no accelerator. I have had it towed to Chrysler dealerships 3 times and was able to drive it in a fourth. This issue has nearly caused 2 accidents-one of them with the potential to cause serious harm. While moving in traffic the van stops going forward and decelerates quickly causing traffic behind it to have to swerve to avoid hitting it. It has also occurred in the middle of a turn from a stop onto a state highway. This instance required other drivers to swerve into another lane and onto the shoulder/curb to avoid hitting me or vehicles in other lanes. It has occurred immediately when starting the van in a parking lot. It has occurred at low speed in a subdivision. Chrysler refuses buyback and continues to tell me to drive the vehicle. All recalls have been done, the PCM has been reprogrammed/replaced 4 times, the "harness" has been fixed/replaced 3 times. Both of the sliding doors have had to have the motors replaced on separate trips to the dealership. This vehicle is an electrical nightmare and Chrysler is not dealing with it. This began at about 14,500 miles and within the 1st 7months of buying the vehicle brand new. I have been trying to get this resolved for 6 months with no help from Fiat Chrysler or the dealer- shuman Chrysler. They continue to make it run and let me drive it for a short period until it stops again. My family is going to be seriously hurt in this vehicle and there doesn't seem to be any recourse.

- Wixom, MI, USA

problem #80

Aug 052018

Pacifica

  • 24,200 miles

A D V E R T I S E M E N T S

After pulling into a parking space or the driveway and stopping, when you use the rotary shifter to shift to park, the knob stops in reverse, and when you take your foot off the brake, you will reverse unexpectedly. I have not hit anything or anyone yet, but I have had a couple close calls in parking lots missing a passing car and pedestrian, due to the unintended reversing. This happens at random times with no apparent rhyme or reason. Additionally, the transmission has shifting problems when accelerating from a stop. Around 20mph, with light foot feed, the shift is delayed, so it doesnt shift into the next gear quickly, and you slow down unexpectedly until it finds the next gear, or slams back and forth between gears and you cannot accelerate anymore because it is slamming back and forth between the gears. Ive had to pull over before because I wasnt accelerating in traffic, and didntt want to get hit. Putting it in park for a few seconds, then starting again, and mashing the foot feed so im accelerating hard is the only way to recover from this event, and get past the 20mph mark without having shifting issues. Like the shifter stopping in reverse, this happens at random times, but is more easily reproduced, although not consistently.

- Great Falls, MT, USA

problem #79

Jul 252018

Pacifica

  • 40,000 miles
While accelerating at low speeds (15-20mph), vehicle will shift very hard, making it feel like I've been rear-ended, and causing the vehicle to lurch forward. Immediately afterward, I cannot accelerate. It feels like the transmission is out of gear, or is trying to find the correct gear. Then, suddenly, it will pop into gear and return to normal. This has happened possibly 75 to 100 times. The vehicle has almost 50,000 (fifty-thousand) miles on the odometer. My concern is that the vehicle will lurch forward into a car in front of me, or that I will be attempting to accelerate to match traffic speed, and will be unable to do so.

- Arlington, TX, USA

problem #78

Jul 172018

Pacifica

  • 25,432 miles
The contact owns a 2017 Chrysler Pacifica. While driving 20 mph, the vehicle jerked hard when changing gears. There were no warning indicators illuminated. The vehicle was taken to shaver Chrysler Dodge Jeep Ram and Fiat (3888 thousand oaks blvd, thousand oaks, ca 91362, (805) 496-7103) and test driven, but a failure could not be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,432.

- Vintura, CA, USA

problem #77

Jul 202018

Pacifica

  • 14,000 miles
Transmission has intermittent issues shifting from 1st to 2nd gear at approx 15-20 mph. Will either shift so hard it in essence slams into gear making you feel as though you were rear-ended, or will hesitate while it searches for a gear, refusing to accelerate despite gas pedal being pushed to the floor. This has happened to us on several occasions, everywhere from a parking lot to a busy highway with oncoming traffic, both while making turns and traveling straight ahead. On our 3rd visit to the dealer for this same complaint, we were told this is normal. It is not normal for a car to essentially leave you sitting on a busy highway while it searches for a gear. The Chrysler forums are replete with complaints about this same issue, but Chrysler has not yet addressed it. This appears to be separate from the stall recall that was previously issued by Chrysler as we have had this done to our van (as have others) and it has not improved.

- New Braunfels, TX, USA

problem #76

Jul 122018

Pacifica

  • 14,790 miles

A D V E R T I S E M E N T S

I have recently been notified of a recall number U64. There is another one, U50, which is pending and I have not been notified yet. Additionally, I have experienced while driving that the Chrysler Pacifica jerks when I am driving approximately 35 mph and or highway speed. I am concern that this Chrysler Pacifica 2017 is starting having problems in such an early stage.

- San Jose, CA, USA

problem #75

Jul 022018

Pacifica

  • miles
Second time happening. Suddenly quit running again at 40 mph while going up small hill on July 2nd around 2 pm on trip back from market. Had driven about 5 miles total. Also, this time parking brake would not release. This vehicle is a highway hazard. Supposedly the problem was fixed on June 23rd by reprograming the transmission control module. Waiting for dealer to explain what they are going to do this time....

- Irvine, CA, USA

problem #74

Jun 212018

Pacifica

  • miles
Vehicle suddenly stopped in city traffic and was unable to move. Pulled parking disconnect and was able to drive 6 miles to dealer, vehicle has 14,150 miles at time with no prior problems. Dealer was able to "fix" by reprograming tcm (error code P0975) this could have deadly on an interstate. This type of sudden stall needs to be corrected as I have read others reporting same situation.

- Irvine, CA, USA

problem #73

May 052018

Pacifica

  • miles
I have experienced sporadic incidents with my 2017 Chrysler Pacifica where when braking to a stop, the engine continues to run at 1500 or so RPM instead of idling down. It requires extremely heavy brake pressure and putting my left foot on the brake so that I can tap the accelerator with my right foot. That will disengege the transmission and cause the engine to idle down. During these incidents the automatic engine shut-off when the care is braked has not been disengaged the dealer has not been able to locate any codes or dupicate the problem. In summary, it is an accident waiting to happen.

- Portsmouth, RI, USA

problem #72

May 012018

Pacifica

  • 15,000 miles
Automatic start and stop is very concerning, after a year of driving 2017 Pacifica, the automatic start is slowing in response, causing significant concerns for roll back, torque twist, air conditioning, and overall safety. This is a major issue, that needs to be reviewed.

- Arlington, TX, USA

problem #71

May 212018

Pacifica

  • 22,000 miles
My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.

- Glen Arm, MD, USA

problem #70

May 182018

Pacifica

  • 3,573 miles
2017 Pacifica limited, mileage 3573. Coming to full stop at stoplight, engine suddenly reved up and car attempted to accelerate forward on its own. Had to keep foot hard on to brake to prevent forward movement into intersection. Incident lasted at least 20 seconds before car returned to normal stop.

- Fairfax, VA, USA

problem #69

May 162018

Pacifica

  • 18,000 miles
In January 2018, took the van in because of jerking motion shifting out of gears. Would go from first gear, skip second gear and then jerk hard into third gear, almost feeling like the van was going to stall. Chrysler dealership stated that Chrysler doesn't know how to fix the problem but doing an engine stall reset with the computer system in the car may fix it. That worked for about 2 weeks and the jerking motion started to happen again. Most times it was at speeds between 15-20 mph, but then it started to happen at speeds like at 40mph. Then yesterday, while driving on the highway, there was stop and go traffic, and as I was trying to accelerate, the car jerked so hard twice, I thought I was rear ended. The check engine light came on, and the car began to accelerate on its own. I tried to brake and at first was unable to. Finally the car slowed down, but the RPM's were reving at 4 while I was only going 25mph and then stalled. The car would not shift out of first gear, and would not go any faster than 25mph. I was able to get off the highway before being involved in a crash as it was rush hour traffic on the one of the most busiest highways in miami. So now my car is at the dealer and they are telling me that they are going to try to replace the valve body of the transmission, and if that still gives them problems, they will have to replace the whole transmission. This van is a year old!!! the service advisor said that they are just doing what chrylser is telling them to do to try and fix this problem. Very sad Chrysler. This is a huge safety issue and telling consumers that they don't know how to fix a problem that could be life threatening or they are going to "try" to fix it is unacceptable. Many of us that own vans have small children that are in them everyday and this is what we have to deal with. At this point, I want new manufacturer van.

- Sunrise, FL, USA

problem #68

May 152018

Pacifica

  • 18,000 miles
Exited interstate 215 and made a left turn, traffic was a bit backed up so we slowed down to almost a standstill, when the speed picked up I started accelerating and felt a huge thump as if I had been rear ended, then the vehicle shifted and drove normal thereafter.

- Perris, CA, USA

problem #67

May 152018

Pacifica

  • 17,950 miles
As I was merging into interstate 15 northbound during traffic, the vehicle jerked twice, it almost felt as if I had been rear ended from such a hard jerk. Finally the vehicle released the gear and I was able to drive up to normal speed

- Perris, CA, USA

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