This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Van stalls intermittently while driving without warning. This van has had the Chrysler recall for this issue performed on it in late 2017 and its still stalling about every 500 to 1200 miles of operation. Van is very dangerous to drive it can quit on a moments notice without warning at any speed. The obd2 system records no system faults when this has happened as per dealer service that has looked at the vans data logs. Chrysler claims the van has been repaired via download update for egr valve that also included the stalling fix but it has not fixed the issue.
My vehicle has a recall notice U01 from Chrysler and a letter was delivered that it was completed after the recall was issued on January 11th 2018. The car has never been to any dealers and the letter claims that this was completed 2/18/18. I believe that they are sending false notices about recalls being completed without them actually being completed. As a matter of fact, we did experience this complete stall as described in the recall.
The driver side rear sliding door on various occasions almost completes the closing process as it comes to lock it beeps and bounces back. The vehicle was stationary and no obstructions in the way. In other instances more recently the transmission had a rough shift on lower gears. The rear automatic cargo door starts opening and gets stuck at the midway point.
Engine shut off while driving at approx. 25mph on a snow covered street in the dark. Lost all power and electrical systems and was stranded in middle of street with traffic all around. Engine restarted after a number of attempts. Vehicle had previously been updated with recall to address this issue in January of 2017 (U01/NHTSA 18V-049). Contacted Chrysler and was told they are aware of the issue and expect another software recall to be ready in April. They requested the vehicle be taken out of service and provided an rental car until update will be made available.
I purchased my 2017 Chrysler Pacifica touring L on 7/22/2017, everything was going great until mid August. My uconnect radio kept freezing, the engine ticked (stopped itself within a few weeks), the tailgate got stuck half way a few times trying to automatically close. It's just stop midway and I'll have to manually push it shut close. Within later months (beginning around October) my began to jerk back every so often (about twice a week) while driving. It's happened at both high and low speeds so I'm not sure what the problem is. I've took it to the dealership service center multiple times but they don't have a solution or 'fix' for the problem. Since they don't have a solution they won't do anything about it. Recent month (December/January) the jerking is getting worse. It's beginning to jerk almost everyday, sometimes more than three times a day! I've been continuing to pay my lease for a car I'm terrified of driving. I've read so many horror stories of people Pacifica's stalling while on the freeway. I refuse to have my family ride in what suppose to be a safe vehicle. I took the vehicle in for repair last week for the engine stalling and they still don't have a resolution to the fix. The day after I picked up my vehicle, while driving home that night it jerked back while going down a city main street. A few minutes later it gave me this message on the dash (image attached)
- Hazel Park, MI, USA
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Brand new... owned less than a month... 750 miles...we live at the top of a very steep hill with a sharp curve at the bottom. I reversed out of my driveway onto the street and shifted the van into drive. I felt the car go into gear and I started rolling down the hill, as it's a steep incline you pick up speed quickly. As the van gained speed down the hill something felt "wrong" and I suddenly realized I wasn't in full control of the vehicle. With the sharp curve quickly approaching I stomped the brake and brought the van to a stop. I put the van in park at the bottom of the hill and tried understand what was going on. I put the van back in drive, felt it go into gear but when I tried to accelerate nothing happened. Put in it reverse, felt it go into gear and it started to go backwards a little herky jerky but when I pressed the accelerator nothing happened. I had to put it back in park, turn it off and then restart it before it I could drive it back up to my house. I took it to the dealership the next morning. Turns out it was the day after the dealer received notice of the recall. I was told my VIN number fell under the recall, my PCM needed new software and they couldn't do anything until Chrysler provided the fix which wasn't expected until April and they couldn't even sell the ones on the lot. Call Chrysler! I have called Chrysler almost everyday for the last 2 weeks and all I get is a "sorry but I can't do anything, waiting to hear from the regional supervisor". I live in atlanta and if that happened on I-285 (5-6 lanes) you would be roadkill! there is absolutely no way in hell you could stop the car, put it in park, stop the engine and then restart safely. At this point it's a $32K rolling death trap that Chrysler won't/can't deal with... 100% unsafe for my wife and 3 kids!
Back in November 2017, my family and I were driving 70mph on the freeway and the car's dashboard light all turned on and started blinking. The car lost power forcing me to quickly pull over and avoided another car from colliding. The service lights turned on. I turned of the ignition and turned it back on. I took the car to the dealership the following day. They ran a diagnostic test but could not pull any codes of the incident. I saw the recall announced a couple of days ago. I contacted Chrysler and was informed that the fix for this recall will not be available until 2nd quarter of 2018. I do not feel safe driving this car, especially with my kids on board. We purchased this car for its safety rating, now we are driving a death trap.
I was driving in my residential neighborhood, I had slowed down at a corner to let a child on a bike pass me by. When the child passed me, I put my foot on the gas and the car moved and then stopped - everything shut off, the lights, the engine, everything. I am not sure what happened next- people behind me were honking like crazy and I it took me a few seconds to figure out what to do next. I put the car in park and pushed the start/stop button and car started again. There was an error message on the dashboard (the a with an arrow and exclamation point), I drove straight to the dealership and left the car with them. The consumer stated the uconnect stopped working as well as the airbag.
While waiting at a red light my auto stop/start system automatically activated as usual. However, this time when the light turned green the engine did not automatically start. Instead, the vehicle stalled. The car was in drive and my foot was on the brake pedal. A warning chime alerted me to the problem. Also, a message instructed me to turn the car off and the put it into park and restart it. After turning the car off and then on the car moved.
Hesitation then lurching when initiating acceleration at low speeds. Loud cranking/scraping noise when releasing accelerator at speeds greater than 40mph. Transmission was replaced by dealership for "burnt fluid" twice, but problem remains. Vehicle's tachometer at times shows rpms going up to 6000 when decelerating.
2017 Chrysler Pacifica recall my car stalls upon slowing down or stopping. It also flutters, like it is trying not to stall while driving. The dealership claims they cannot duplicate the problem, however there is also an open recall for the same issue on my car and VIN # but they are telling me they do not have the remedy yet. If you do not have the remedy yet, the car should not be returned to me for clear unsafe reasons and a lender car should be given until the recall can be fixed. Corporate Chrysler has also yet to announce when the new software update will be readily available, causing my dealership town and country in levittown to not have any answers for me. I should not be given back a car that is unsafe, that can stall and cause an accident with my children in the car. It should be kept until fixed and answers should be given.
For the past year the car jerks forward and stalls while driving. Especially after going from a stop. Sometimes it is so bad, you violently jerk forward. Have broughten to dealer twice for this. Once they did a softward update, that did not help. Second time they said it was normal
Vehicle stalled on freeway, gradual lost of power and came to a stop. Tried to inch vehicle to the side shoulder to avoid traffic. Called assist and was able to re-start van after a few times trying the push start button. Drove straight to dealer but they gave no explanation. Bought vehicle less than 30 days before incident occurred.
Vehicle engine and electrical system shut down while driving 35 mph in traffic. Total looks of power steering also occurred. Our family with small children also were in the car. This could have been much worse if it occurred at highway speeds on a busier road. Once stopped the dash alerted us to shift to park to restart vehicle. We did but car would not start. No attempt to turn over at all. Put flashers on and parts of dash, uconnect screen and interior lights flashed also. Car has 10,000 miles only and has been relatively trouble free to this point. I see many like complaints on this website and in online forums. To date it seems reading feedback from others affected, even after multiple occurrences and trips to the dealership, Chrysler has not identified a root cause or been able to permanently resolve the issue. This is a huge safety issue and we will not drive this car again without a definite resolution.
Vehicle purchased in December 2016 for $44,000 from safford of fredericksburg. On October 14, 2017, I was driving with my wife, three children and mother-in-law and experienced a loud malfunction that rendered the car inoperable. Luckily we were not on the highway at the time and the vehicle was eventually towed to safford of fredericksburg, Virginia for repairs. The right front axel had ruptured (total miles on the car were 8,311 at that time). The service agent (jim bogan) noted that this had been flagged on other occasions as identified issues at other service department requiring the next "generation" of axel assembly parts for the repair. Shortly after receiving the vehicle, we returned to the same dealership to address a loud girding noise also associated with the right front axel. In early December, 2017 we had the vehicle towed once again to safford of fredericksburg where they again had to repair the right from axel. Intermittently and over the past year while these issues were occurring, we continued to experience electronic issues with the sliding doors and rear lift hatch as well. The uconnect entertainment system will also malfunction from time to time. Several software updates have been initiated, addressing window and transmission concerns according to the dealership's service department. Yet, the vehicle does not function properly, where idle and transmission functioning often appears compromised (rough idle, rough shifting, sudden RPM increases and acceleration bursts when shifting from reverse to drive). I fear this car is not safe for my wife and three young children.
Vehicle shuts off while driving and cannot be restarted until it comes to a complete stop. Vehicle has stopped running while slowing down for a light, it has stopped after getting off expressway and while driving through a parking lot. In the last two months it has stalled at least 10 times.
Transmission will lockout normal operation and blink "N" on both instrument cluster and gear shift knob. When failed, the vehicle will not operate in either reverse or drive and it appears to hold in park. Vehicle then needs to be shutoff and restarted, sometimes multiple times, before the vehicle can move again. My wife reported a very rough gear engagement that felt like she was rear ended but it appears to have been a violent gear change. I took car for a test drive and pulled out of my driveway in reverse, pulled into the street, stopped, changed to drive and experienced the lockout with a screen saying "service trans, press brake when stopped, key off engine to engage park". at this point I was stuck with my vehicle blocking the entire street and I could not use drive, reverse or put the car in neutral to push it. If felt like it was in park. I tried to shutdown and restart the vehicle to get it moving but it took about 4 attempts before I could get it into drive and out of the way. We took car to dealer and they rebuilt transmission valve body. A few months later the problem came back. I had to tow the vehicle to the dealer as I was afraid of getting stranded. They pulled 5 trouble codes and try again. I have picture of the dash and I have a brief video of the failure in my driveway.
Van stalls while driving. This has happened more than once. Dealer could find no codes as to why this is happening. Very dangerous when it happened at hwy speeds.
The contact owns a 2017 Chrysler Pacifica. While driving approximately 70 mph, the vehicle lost power. The contact managed to drive to a friend's residence and called sahara Chrysler in las vegas, nv (702-479-2121). The contact was advised to proceed to the shop. The vehicle shut down en route and was towed to the dealer. In addition, the oil pressure indicator illuminated. The technician diagnosed and repaired the serpentine belt, the pretensioner belt, and the splash shield. The technician stated that the oil pump pressure became stuck and caused the engine to go into limp mode for safety. The vehicle was repaired, but the failure recurred after approximately 30 miles of driving. The vehicle was pulled over to the side of the road and was shut off. The contact called aaa roadside service and the vehicle was towed to falls Chrysler, Jeep, Dodge in cuyahoga falls, oh (330-923-3041). The dealer diagnosed that oil leaked from the left valve cover to the alternator, serpentine belt, and the cylinder head cover. The vehicle was repaired and was successfully test driven by the technician. The manufacturer was made aware of the failure, provided a case number, and offered a rebate. The contact declined the rebate. The failure mileage was 2,879.
A D V E R T I S E M E N T S
- Downers Grove, IL, USA