This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wife and children in the van in August 2017 driving at around 55mph on highway. Message center told her to place vehicle in park before starting. Vehicle lost all power while in motion and she coasted to side of road. Would not start, towed to dealer dealer drove for 10 days before faulted on them. Chrysler repaired a "faulty egr." August 2018, message told her that auto on/off needed service. Vehicle lost all power at 30mph on residential street. Took to dealer, they replace a battery for auto off/on. September 2018, while pulling into garage van put up message telling her to place vehicle in park before starting. All power lost and vehicle died. Van has been at dealer for 29 days. Currently has data recorder installed, and we are in contact with Chrysler enhanced customer service to figure out the problem updated 11/29/18
When accelerating (in motion) the vehicle randomly stalls or hesitates with an abrupt jolt and loud thudding sound. Feels and sounds as if vehicle is being hit in the rear by another vehicle. Dealer has been unable to rectify or diagnose any "problem." Problem occurs almost daily in a random manner.
The van will hesitate with the foot pushing the gas in between 10-20mph and all of the sudden will jump forward with a loud clunking sound when going to the next gear. It feels like you get rear ended. This happens at random. The dealer said they have never heard of this issue and did a software update and sent us on our way. Within a few hours after leaving the dealer, the van issue occurred again. I found the below link forum for Pacifica owners and it sounds like a lot of people are having this issue. This seemed to have started back in July 2018 after I had several recall software updates put in place. I would just like some help getting this resolved and make others aware of the issue for safety reasons. My fear is that my wife will make a turn in traffic and the van hesitate and her get T-boned.
The vehicle was in motion on a city street just driving straight. The engine shut off while driving. The display indicated to put the car in park to start the vehicle. The power steering shuts off. I was not going fast at the time and was able to stop, put it in park, press the brake, start the vehicle, and put it into drive. However, I was in traffic and almost was rear ended by another vehicle who was fortunately able to stop in time. This issue affects the brakes, engine, steering, power train and all around safety. I was lucky that I was driving and that my kids were not in the car. I was going to pick them up.
The contact owns a 2017 Chrysler Pacifica. While driving 30 mph, the vehicle stalled and the "shift to park check engine" warning indicator illuminated. The contact also mentioned that the vehicle lost complete power and the clock needed to be reset. The contact also mentioned that the failure recurred while at a stop light. The vehicle was able to restart. The vehicle was taken to hall Chrysler Dodge Jeep Ram chesapeake (3353 western branch blvd, chesapeake, va 23321, (855) 544-8545) where the contact was informed that the system needed to be updated. The vehicle was repaired, but the failure recurred. The vehicle was taken to a local auto shop where the contact was informed that the wiring harness was burnt, but it was not determined if that caused the failure. The vehicle was repaired again. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000. Updated 11/29/18*
- Moyock, NC, USA
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My 2017 Chrysler Pacifica has lost power three times while driving on the roadway.the first time was in May 2018 while driving on U.S. hwy 9 (55 mph speed limit); the second time was in September 2018 on a secondary roadway and the third time was in September 2018 on a tertiary roadway. All three times the car remained on however the car would not move forward when the accelerator was depressed. I have returned the car to the dealership all three times. The first time the car remained at the dealership for 14 days. They claimed that they could not get the car to replicate the problem however they replaced a valvebody harness. The second time the car was taken to the dealership via flatbed the dealership told me they could not get the car to replicate the problem and they did no work related to the transmission. The car was taken to the dealership for the third time on September 15, 2018 and they, despite several requests, have told me that they will not be replacing the transmission. They have had the car for 17 days this time. I do not have a service invoice for this last visit as they still have the car..the car is not safe. The car should not on the road.
The contact owns a 2017 Chrysler Pacifica. On several occasions, while the vehicle was being driven, the contact stated that it hard shifted between gears. The contact stated that the hard shift felt as if the vehicle had been rear ended. The contact stated that the vehicle also stalled in the middle of an intersection and then lunged forward on several occasions. The contact stated that the failures were intermittent. Northgate Chrysler Dodge Jeep Ram (located at 8536 colerain ave, cincinnati, oh 45251, (513) 385-3900) was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,000.
I have experienced repeated and worsening problems with my Pacifica shifting very roughly and multiple speeds, to the point where the car jerks and acceleration stalls. I have taken the car in multiple times to the factory dealer and they said the computer is not capturing any error codes, and they can't replicate the issue. This car has had multiple issues starting the day I bought it, and I think the car is just a lemon...would never buy another Chrysler product again! updated 10/18/18
Rear door and side doors open up while driving. Van stalls and sputters when taking off. When driving and turning the wheel to the right or left the steering wheel vibrates. It does not feel like the wheel is rubbing in the wheel well.
The van seems to have trouble shifting from 1st to 2nd gear when going to a low speed, moving forward. It happens out of no where, doesn't matter on the weather, temperature. The van was in motion on a city street and a parking lot. It is my guess it's the transmission.
The contact owns a 2017 Chrysler Pacifica. While driving approximately 35 mph, the vehicle shut off without warning. The vehicle was able to restart. The contact called and scheduled a diagnostic appointment with videon Chrysler Dodge Jeep Ram (4951 West chester pike, newtown square, pa 19073, 610-356-7000). The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.
The 2017 Chrysler Pacifica touring plus with all the latest known software recalls up to date as of 8/22/2018 experienced a full stall while under wide open throttle and attempting to enter a highway on ramp. The stall seemed like a transmission lag, shifting delay or lack of response. The engine from 0-20 mph had plenty of power (RPM's); then when switching gears it seems the power was cut for a full 3-5 seconds while the transmission made a shift and only after letting off the accelerator (even though there were 0 rpms) did it finally kick into motion again and pull out of the stall. The systems auto stop was disabled via the override button on the dashboard when this occurred and the gas tank was 40% full.
The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving various speeds, the vehicle experienced hard shifting from first to second gear. Additionally, on several occasions, the vehicle stalled while being driven various speeds. The contact was able to restart the vehicle after several attempts. The vehicle was taken to vance Chrysler Dodge Jeep Ram (3606 ok-10, miami, ok 74354, (918) 542-4424) to be diagnosed, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V049000 (electrical system, engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 43,000.
The contact owns a 2017 Chrysler Pacifica. While driving between 25-50 mph with the cruise control activated and traveling up an incline, the revolutions per minute increased extremely high. Additionally, the gears failed to shift and suddenly downshifted. There were no warning indicators illuminated. The vehicle was taken to the local dealer (brighton Chrysler Dodge Jeep Ram, 9827 E grand river ave., brighton, mi 48116, (810) 229-4100) where the vehicle was awaiting to be diagnosed and repaired. The manufacturer was notified of the failure and provided case number: [xxx]. the failure mileage was 18,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
When ever driving down hill the brakes makes a loud noise (skipping thud sound) it feels and sounds like as the whole front suspension or brakes about to fall off the van. The other problem when turning the car at even at low speed when the road is wet the van suspension would make noise and tire wont grip. Happens many time pulling out from my drive way when its lightly wet.
Van loses ability to go forward while driving. Dash lights all come on and engine begins to cough and stutter leaving me stranded in traffic. Dash codes include "service electronic stability control, engine light, "parking brake temporarily unavailable, " and other dash icons. It will move forward at idle speed only-no accelerator. I have had it towed to Chrysler dealerships 3 times and was able to drive it in a fourth. This issue has nearly caused 2 accidents-one of them with the potential to cause serious harm. While moving in traffic the van stops going forward and decelerates quickly causing traffic behind it to have to swerve to avoid hitting it. It has also occurred in the middle of a turn from a stop onto a state highway. This instance required other drivers to swerve into another lane and onto the shoulder/curb to avoid hitting me or vehicles in other lanes. It has occurred immediately when starting the van in a parking lot. It has occurred at low speed in a subdivision. Chrysler refuses buyback and continues to tell me to drive the vehicle. All recalls have been done, the PCM has been reprogrammed/replaced 4 times, the "harness" has been fixed/replaced 3 times. Both of the sliding doors have had to have the motors replaced on separate trips to the dealership. This vehicle is an electrical nightmare and Chrysler is not dealing with it. This began at about 14,500 miles and within the 1st 7months of buying the vehicle brand new. I have been trying to get this resolved for 6 months with no help from Fiat Chrysler or the dealer- shuman Chrysler. They continue to make it run and let me drive it for a short period until it stops again. My family is going to be seriously hurt in this vehicle and there doesn't seem to be any recourse.
After pulling into a parking space or the driveway and stopping, when you use the rotary shifter to shift to park, the knob stops in reverse, and when you take your foot off the brake, you will reverse unexpectedly. I have not hit anything or anyone yet, but I have had a couple close calls in parking lots missing a passing car and pedestrian, due to the unintended reversing. This happens at random times with no apparent rhyme or reason. Additionally, the transmission has shifting problems when accelerating from a stop. Around 20mph, with light foot feed, the shift is delayed, so it doesnt shift into the next gear quickly, and you slow down unexpectedly until it finds the next gear, or slams back and forth between gears and you cannot accelerate anymore because it is slamming back and forth between the gears. Ive had to pull over before because I wasnt accelerating in traffic, and didntt want to get hit. Putting it in park for a few seconds, then starting again, and mashing the foot feed so im accelerating hard is the only way to recover from this event, and get past the 20mph mark without having shifting issues. Like the shifter stopping in reverse, this happens at random times, but is more easily reproduced, although not consistently.
While accelerating at low speeds (15-20mph), vehicle will shift very hard, making it feel like I've been rear-ended, and causing the vehicle to lurch forward. Immediately afterward, I cannot accelerate. It feels like the transmission is out of gear, or is trying to find the correct gear. Then, suddenly, it will pop into gear and return to normal. This has happened possibly 75 to 100 times. The vehicle has almost 50,000 (fifty-thousand) miles on the odometer. My concern is that the vehicle will lurch forward into a car in front of me, or that I will be attempting to accelerate to match traffic speed, and will be unable to do so.
The contact owns a 2017 Chrysler Pacifica. While driving 20 mph, the vehicle jerked hard when changing gears. There were no warning indicators illuminated. The vehicle was taken to shaver Chrysler Dodge Jeep Ram and Fiat (3888 thousand oaks blvd, thousand oaks, ca 91362, (805) 496-7103) and test driven, but a failure could not be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,432.
Transmission has intermittent issues shifting from 1st to 2nd gear at approx 15-20 mph. Will either shift so hard it in essence slams into gear making you feel as though you were rear-ended, or will hesitate while it searches for a gear, refusing to accelerate despite gas pedal being pushed to the floor. This has happened to us on several occasions, everywhere from a parking lot to a busy highway with oncoming traffic, both while making turns and traveling straight ahead. On our 3rd visit to the dealer for this same complaint, we were told this is normal. It is not normal for a car to essentially leave you sitting on a busy highway while it searches for a gear. The Chrysler forums are replete with complaints about this same issue, but Chrysler has not yet addressed it. This appears to be separate from the stall recall that was previously issued by Chrysler as we have had this done to our van (as have others) and it has not improved.
A D V E R T I S E M E N T S
- Longview, TX, USA