This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Chrysler Pacifica. While driving at an unknown speed, the vehicle made a loud abnormal noise and jerked violently. The contact stated that the failures occurred at least five times. The contact planned to take the vehicle to larry H. miller Chrysler Jeep Dodge Ram surprise (13165 N autoshow ave, surprise, AZ 85388) where they would change the oil and update the computer software. The manufacturer had not been contacted. The vehicle was not diagnosed or repaired. The failure mileage was 13,000.
Vehicle was at a complete stop. Accelerated vehicle from a stop while making a right hand turn onto a highway. Vehicle acted like it slipped out of gear and violently went back into gear. This happened at 12 mph
Vehicle was at a complete stop at a stop sign, took a right turn and the vehicle acted like it slipped out of gear, then shifted hard back into gear. This occurred at approximately 13 mph.
The transmission is shifting into gears incredibly hard. Sometimes it makes a "bang"/"thunk" and when this occurs, it lurches the whole car forwards. It happens intermittently when the van is going from park to reverse, it happens quite often when I am accelerating at speed under 30 mph and frequently happens when speed is down shifting from speed under 30 mph. It also has occurred a few times at speed over 40 mph.
- Carpentersville, IL, USA
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The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving 55-65 mph, the vehicle jerked and vibrated abnormally. The vehicle was taken to white plains Chrysler Jeep Dodge (located at 70 westchester ave, white plains, NY 10601, (914) 618-4521) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 16,000.
Our 2017 Chrysler Pacifica has been jerking into gear and won't accelerate and then after a few moments, it does. The jerking feels as if someone just hit you from behind and you stall before being able to accelerate. This always happened while in motion flat road, incline, or down hill. When we called the dealership and took it in and informed them of the issue, they said they didn't see a problem. Now, we have an unknown message that says "service shifter". this came after the van was sitting and we got in to start the vehicle. It wouldn't start. Had to wait for a tow. The power windows, doors, hatch won't work but the radio and communications systems work fine.
We have owned this vehicle for 2 months, on two occasions we have had the transmission appear to get stuck in a low gear after starting from stop in city traffic, the RPM's go up, engine revs, cars will not accelerate, then goes into gear and drives. Both times we had pulled out into traffic and could not accelerate. On another occasion while going through an intersection around 10-15 miles per hour the vehicle jerked into gear again, wouldn't accelerate, after release the accelerator the vehicle jerked again and then drove normally. This has also happened 4 times while driving through parking lots. It feels as though you have been hit or hit something. No codes came up and dealer can't duplicate the issue.
There was a recall due to this vehicle hard shifting. I have had this fixed three times and it is hard shifting again. The vehicle lurches forward and sometimes it feels like it will stall out completely. It occurs when accelerating, especially after stopping. It is worse when shifting from the lower gears when the vehicle just begins to accelerate, however it also occurs while slowing down to turn. The electrical system that monitors the temperature gauge is not working properly. It often shows to be in the negative degrees. This causes the check engine light to come on. This has also been fixed by my dealership but it has continued to occur.
I was at a complete stop at a stop sign on a frontage road waiting to turn right onto highway 122 in mason city Iowa. I then accelerated and turned right. As the van reached 17 mph, the van acted like the transmission slipped into neutral for a period of approximately five seconds, and then violently slammed back into gear. During this timeframe, another vehicle approached rapidly from behind and almost collided with the rear of our van. Our van had also had this same occurrence at 36 mph. Our local Chrysler dealer and Chrysler customer service has been notified of this issue several times and we were told it was normal operations
My issues started when my auto start/stop stopped working. I took it in to the dealership and they said the accessory battery was dead and they didn't have a replacement in. That it was in backorder. Then my main battery went dead. I had to have my vehicle towed to the dealership. They replaced my main battery and again they made mentioned that the auto start/stop didn't work. I said I know the accessory battery is dead and that it was on backorder. I was told to bring the van back in the following week and they would test the accessory battery again and replace it if was bad. Took the van back. They said it wasn't the battery that something was wrong electrical because too many volts was being outputted. At this time I made mention of the power steering issue. I got a warning light saying it wasn't working. Was told nothing showed up on the computer about the power steering. Took van back in for the electrical system to be evaluated. My husband drove the van and on the way to the dealership tje power steering system cut off and then in mid turn cut back on almost causing him to hit another vehicle head on. Told dealership of the problem and also the jerking issues when shifting into lower gears. Dealership actually figured out it was the accessory battery that was dead so they replaced it. Then while they had it they had issues with the power steering cutting on/off. So they said it was the rack & pinion. They couldn't duplicate the issues with the van jerking into lower gears. Well here we are a month later and my power steering is still cutting off/on while driving causing near car accidents. The van still jerks sometime when trying to get into lower gears. Called Chrysler consumer number and they said they would get back with me. The power steering issues is a major safety hazard, can't get van into the dealership till next week because they are behind.
Vehicle has gotten the update to start. While driving the vehicle had a hard shift or jerk as if gotten hit from behind while going about 25 on a side street after turning onto started to pick up speed. This has happened a couple times. No warning lights have come on.
Third post of same complaint. Coming from turns or when shifting in low speed, the vehicle randomly stalls upon acceleration then slams into gear, causing the entire vehicle to jolt. Have taken van to original purchasing dealership multiple times (10+) in the past year and a half, and have been told that they cannot find a problem. This category has the most complaints on the NHTSA website all of very similar issue ' something must be done from Chrysler.
The contact owns a 2017 Chrysler Pacifica. While operating the vehicle, the transmission malfunctioned when switching between first and second gears. The failure caused the vehicle to forcefully accelerate. The vehicle was taken to videon Chrysler (4951 West chester pike, newtown square, pa) where it was diagnosed that the transmission valve body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 5,000.
This is my second, possibly third time reporting a significant problem with this van. I have lost power while trying to accelerate multiple times. Today I lost power while accelerating, the vehicle revved and RPM went up to about 6000, no power was going to the engine and I was unable to accelerate, then full power went to engine and the van lunged forward and gained speed. The acc cruise control light also went on. I did not lose power steering and I am not sure if the engine turned off. Due to so many problems occurring while driving, I frequently record my drives- I was able to capture this on video. The video only shows my dash and does not do it justice, but shows the RPM, vehicle speed slowing, and then accelerating. I have a few more videos with similar problems, but this is one of the few that I was able to capture. My children are afraid of riding in this car, we have has issue after issue and simply want to be safe while driving.
Started to pull onto williard norris road in milton Florida, when I depressed foot pedal to accelerate nothing happened for 2-4 seconds and transmission kicked in to gear violently @ 14 mph, and again at 32 mph. Log truck was behind me when it occurred. Contacted dealer and took for repair.could not find issues on computer systems. Has happened for past 6 months, but today was life endangering and I don't feel safe operating vehicle
Harsh shifting during forward motion between 1st and 2nd gears in 9 speed automatic transmission. Problem is intermittent and can happen unexpectedly regardless of ambient conditions or distance driven. Engine rpms rapidly increase before abrupt and jarring shifting occurs. Has current software installed, no codes are generated. Our dealership has looked into it and suggests a software update may be available in the future to address this, but nothing available yet. May potentially cause loss of traction on unfavorable roads. Actual cause is unknown
While driving van experiences a hard shift into 2nd gear. This causes a lose of power and the a jerk. I have almost gotten hit from behind. This can happen on the road, parking lot and getting on interstate. Van has been iat dealer for about a month, just returned to me. Chrysler is saying this is a normal condition. Completely not safe to drive to me or my family. This has been into the dealer several times for same problem since March. On my way home from dealer it happened two more times.
Vehicle shut off on my 7 times already 2 on highway and 5 on streets. 2 on highway was driving around 65 mph when dash went off all lights went off no power steering or hazard light function. Had to pull over to median at a complete stop. The others were variant from coming to a stop all the lights shut off the gauge needles went crazy. And the others were driving at lower speeds. The worse is trying to muscle onto a parking lot or median with no power steering or lights
First the drivers side front strut is making noise already has been to dealer for it still doing same thing. Hatch doesn't open all the time, passenger sliding door making noise both issues taking to dealer still not right and making noise, drivers side sliding door just closed. While driving car car will just not go at all dealer did software on it and it's still doing same thing. Dealer had my car for well over a week for it to be doing the same thing have another appointment Monday 12/10/18. I hate this car wish I kept my other one.
A D V E R T I S E M E N T S
- Sun City West, AZ, USA