This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While in continuous acceleration, 13mph the transmission struggled to shift between 1st and 2nd gears. Eventually, the car thrust forward and shifted forward. Same thing happens when reducing speed. It happens every day and every time I accelerate
I am clearly having transmission issues. At 45,000 miles, I have taken the van in twice so far and no solution is successful. First service was to address the transmission recall which was merely a software modification. This did not fix the issue. I took it in again and the service department could not replicate the issue. I am getting a major kick in the shifting during low speed movement. It happens around 15 mph when acceleration holds steady. It is a violent kick as if another vehicle has hit the rear of our van. This is not ok, nor does it seem healthy for the state of the rest of the moving parts associated. The other issue is within the front suspension. Over even the smallest of bump or uneven road surface, it feels as if something is loose. I had it into the shop to check the struts, joints, etc, and they are ok, but something is not right and I begin to wonder if this vehicle is safe for my wife to drive my family around town in.
While in continuous acceleration, 13mph the transmission struggled to shift between 1st and 2nd gears. Eventually, the car thrust forward and shifted forward. Same thing happens when reducing speed. It happens every day and every time I accelerate.
I was at a complete stop with our van, and accelerated away from a stop sign. When the van reached about 37 mph, the van acted like it was going to shift and it dropped out of gear and back into gear making a clunking noise
I was at a complete stop with our van, and accelerated away from a stop sign. When the van reached about 36 mph, the van acted like it was going to shift and it dropped out of gear and back into gear making a clunking noise
- Clear Lake, IA, USA
Search CarComplaints.com for these popular complaint phrases...
Our Pacifica roughly jolts forward when accelerating to about 15mph just after being stopped. It feels like being hit hard from behind. It has been an ongoing issue for over 9 months now. I have young children in the car and it is very scary.
When accelerating from a stop or from a very slow speed (around 0-5 mph approximately), the transmission will jerk very hard - almost feels like you have been hit in the rear and then when you apply the accelerator, the van will not move for a few seconds, like it isn't getting fuel or something. Then after a few seconds, it will just take off like normal. This has happened 3 times in one week. It is very dangerous as it could happen when you're in the middle of an intersection.
I purchased my vehicle yesterday evening (3/09/19) and left the dealership to go grab dinner about 1/2 mile away. While sitting and waiting on our food my car lost all power then turned right back on by itself. Unfortunately the dealership was already closed as we had been there 30-45 min after thier closing time and everyone left at the same time we did so I could not go back immediately. We drove the van home (1hr away) then this morning on our way to church I had 3 more of these incidents. It happened once while stopped and 2 more times while driving at 20-40 mph. We now have a service light (a!) coming on and it says stop/start unavailable.
2017 Pacifica continues after multiple attempts to repair to drop/slip out of gear while driving with no warning and then suddenly thrusts back into gear causing the entire car to jerk forward as though we have been hit from behind. These issues happen under 20mph and there is no way to control what is happening. Our necks are forced forward and the sudden shock of the movement forward is not possible to stop. The problem began in December of 2017 and after 4-5 visits to the service I still have no resolution 2 years later.
The pacifiaca will stall on you iin the middle of traffic while your driving it which can cause a seriously bad accident. And when it do this then it take off which can cause you to hurt someone as well. Very unsafe I've taken it in do the dealership where I purchase it they said it was recall this the 4X I taken it in for the same thing. Now the rear doors from time to time will open. As of today I only have can use one rear door the other door do ot open at all. I'm terrify of drivng this van. I've have spoken too several other owners who's also going throught the same thing will someone please look into the pacficia more closely thisnis a death trap.
The contact owns a 2017 Chrysler Pacifica. While driving at an unknown speed, the vehicle made a loud abnormal noise and jerked violently. The contact stated that the failures occurred at least five times. The contact planned to take the vehicle to larry H. miller Chrysler Jeep Dodge Ram surprise (13165 N autoshow ave, surprise, AZ 85388) where they would change the oil and update the computer software. The manufacturer had not been contacted. The vehicle was not diagnosed or repaired. The failure mileage was 13,000.
Vehicle was at a complete stop. Accelerated vehicle from a stop while making a right hand turn onto a highway. Vehicle acted like it slipped out of gear and violently went back into gear. This happened at 12 mph
Vehicle was at a complete stop at a stop sign, took a right turn and the vehicle acted like it slipped out of gear, then shifted hard back into gear. This occurred at approximately 13 mph.
The transmission is shifting into gears incredibly hard. Sometimes it makes a "bang"/"thunk" and when this occurs, it lurches the whole car forwards. It happens intermittently when the van is going from park to reverse, it happens quite often when I am accelerating at speed under 30 mph and frequently happens when speed is down shifting from speed under 30 mph. It also has occurred a few times at speed over 40 mph.
The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving 55-65 mph, the vehicle jerked and vibrated abnormally. The vehicle was taken to white plains Chrysler Jeep Dodge (located at 70 westchester ave, white plains, NY 10601, (914) 618-4521) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 16,000.
Our 2017 Chrysler Pacifica has been jerking into gear and won't accelerate and then after a few moments, it does. The jerking feels as if someone just hit you from behind and you stall before being able to accelerate. This always happened while in motion flat road, incline, or down hill. When we called the dealership and took it in and informed them of the issue, they said they didn't see a problem. Now, we have an unknown message that says "service shifter". this came after the van was sitting and we got in to start the vehicle. It wouldn't start. Had to wait for a tow. The power windows, doors, hatch won't work but the radio and communications systems work fine.
We have owned this vehicle for 2 months, on two occasions we have had the transmission appear to get stuck in a low gear after starting from stop in city traffic, the RPM's go up, engine revs, cars will not accelerate, then goes into gear and drives. Both times we had pulled out into traffic and could not accelerate. On another occasion while going through an intersection around 10-15 miles per hour the vehicle jerked into gear again, wouldn't accelerate, after release the accelerator the vehicle jerked again and then drove normally. This has also happened 4 times while driving through parking lots. It feels as though you have been hit or hit something. No codes came up and dealer can't duplicate the issue.
There was a recall due to this vehicle hard shifting. I have had this fixed three times and it is hard shifting again. The vehicle lurches forward and sometimes it feels like it will stall out completely. It occurs when accelerating, especially after stopping. It is worse when shifting from the lower gears when the vehicle just begins to accelerate, however it also occurs while slowing down to turn. The electrical system that monitors the temperature gauge is not working properly. It often shows to be in the negative degrees. This causes the check engine light to come on. This has also been fixed by my dealership but it has continued to occur.
I was at a complete stop at a stop sign on a frontage road waiting to turn right onto highway 122 in mason city Iowa. I then accelerated and turned right. As the van reached 17 mph, the van acted like the transmission slipped into neutral for a period of approximately five seconds, and then violently slammed back into gear. During this timeframe, another vehicle approached rapidly from behind and almost collided with the rear of our van. Our van had also had this same occurrence at 36 mph. Our local Chrysler dealer and Chrysler customer service has been notified of this issue several times and we were told it was normal operations
A D V E R T I S E M E N T S
- Carpentersville, IL, USA