This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving the vehicle and turning a corner from a low speed (<20mph) or accelerating around a corner from a stop, the vehicle has lost power and the engine just revs as if in neutral. The vehicle has to be placed into parked and restarted to begin driving again. This has happened approximately 4 times in the last year and a half with less than 24,000 miles on the vehicle. The vehicle also jerks when accelerating at times, usually around 15 mph. Sometimes it jerks like it has been hit in the rear. We've taken it in multiple times to the shop and they have replaced a valve body related to the transmission, but continue to still have issues.
I've taken my vehicle to ocala Nissan shortly after purchase and explained to them that the vehicle was jerking around 15 mph. They tested it and said nothing was wrong because the problem could not be duplicated. The next time I took it I drove with a service advisor and the vehicle did not duplicate. However on the way home it did. The advisor recommended me take the vehicle to be assessed @ my expense. I couldn't afford it at the time so I waited until an oil change was due. On May 15th chryster did an assessment and did not find a problem. They even drove my vehicle 19 miles! the advisor even mentioned that there were 'stored codes' on my vehicle, but did not do any repair! today May 19th my check engine light is on and my vehicle is slow to accelerate!
Sporadically when shifting at around 15 mph vehicle jerks so hard that it feels like you have gotten hit from behind. This has happened hundreds of times since around 10K miles and now I am at 27K miles. The dealer cannot replicate the problem but I feel it is extremely unsafe. All that has been done to try to fix the vehicle is perform the transmission software update and it did nothing. Also opened a case with Chrysler and they have not done anything.
Issues when the vehicle is moving at slow speed going from what feels like 1st second gear and a very hard thump feeling is felt. RPM guarge gpes from 1500-300 RPM very rapidly then the vehicle shifts gears and the thump or hard shift is felt. Can happen either on highway, city street any roads at all.
The vehicle will undergo a hard shift when changing from either 1st or 2nd gear. This happens intermittently under no specific conditions with different driving styles the van currently has 31K miles on it with no known accidents or repairs. These symptoms have occurred during city and highway driving. The shift is hard enough to give the feeling that the van has been rear-ended.
- Azle, TX, USA
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Transmission shifting issue. Vehicle was at a complete stop. When acceleration from stop and making a right turn, the vehicle acted like it slipped out of gear and back into gear. This caused a violent motion in the car. This is a repeated issue with this van. At times when I step on the gas to accelerate the transmission does not always engage properly and it slips causing a delay in taking off. I have had it back to the dealer for all upgrades or reprograms for this problem and yet the problem still persists
Transmission shifting issue. Vehicle was at a complete stop. When acceleration from stop and making a right turn, the vehicle acted like it slipped out of gear and back into gear. This caused a violent motion in the car.at times when I step on the gas to accelerate the transmission does not always engage properly and it slips causing a delay in taking off. I have had it back to the dealer for all upgrades or reprograms for this problem and yet the problem still persists.
There is a problem with the nine speed transmission. Occasionally when shifting from first to second while accelerating from a stop, there will be a loss of power to the wheels even though the gas pedal is still engaged. After a second or two the transmission will shift roughly into the next gear with a great lurch. It feels like another vehicle has nerfed you in the rear bumper. The lurch is that strong. Chrysler says there is no bulletin about the problem. They claimed they reflashed the computer but that did nothing to fix the problem.
This problem occurs at least once a week. This happens as the vehicle is accelerating and reaches between 15 to 18 mph. The car stops shifting and feels like it is just shutting off. I have to press hard on the gas pedal to get the vehicle to respond. I have asked the service department twice to fix the problem. Both times, they informed me that the computer scanner shows no concerns and that the technician cannot find the problem after taking the vehicle for a drive. The last technician informed my that Chrysler is denying the issue because the computer scanners shows no issues. He informed me that Chrysler knows about the issue and will continue to deny it until the government makes them. The other day my husband took the vehicle to the store and he came back a nervous wreck. This same concern happened to him. He said he doesn't know how I drive this vehicle everyday. He thought the transmission just fell out of the car when it didn't properly shift gears. I have three young children and husband that ride in this vehicle with me. I am terrified that one day I will be rear-ended because of the problem with the transmission. If someone is following too closely, one day I will be hit. I have talked to other friends who have the 2018 model and they said the safety concern has carried onto their vehicle and was not corrected. This concern started before 10,000 miles and still continues at over 47,000 miles.
At times when I step on the gas to accelerate the transmission does not always engage properly and it slips causing a delay in taking off. I have had it back to the dealer for all upgrades or reprograms for this problem and yet the problem still persists. The other day I was pulling out of a parking lot onto a highway on which there was oncoming traffic. I stepped on the gas and the transmission did not engage properly and then the car did not accelerate as it should have which then caused the oncoming traffic to have to break in order to avoid hitting me. Thankfully, that vehicle was able to stop before hitting me, but I am fearful that one day I will be in a situation where I won't be so lucky when the transmission does this. This has also happened to me when I have had to slow down while on an interstate or highway and then had to accelerate to resume traveling with the other vehicles on the road. At times when the slippage occurs the transmission shifts very hard which is quite alarming.
Transmission shifting issue. Vehicle was at a complete stop. When acceleration from stop and making a right turn, the vehicle acted like it slipped out of gear and back into gear. This caused a violent motion in the car. This is a repeated issue with this van. We feel that this could lead to a bigger issues that could cause injury from an accident.
When my Pacifica is stationary the following dangerous action occurs every time. When the transmission is placed in park and my foot is removed from the brake pedal, the car will roll between 6 inched to 1O inches. I have been told by two different Chrysler dealer service departments, "that is normal". I know that this is not normal because I have talked to at least three owners of the same make year and model that tell me, theirs does not roll in park. In addition I have owned at least 2 dozen cars, trucks, and rvs and none of them roll in park. The first time I was standing at the rear of the car to get something out of the rear and the car hit me and made me lose my balance. I have been pushed by the passenger door several times when I get out first after my wife has put the transmission in park but before she takes her foot off the brake. I now try to remember to step away from the car as soon as I exit. In the next step it says when did this happen. I am going to use today's date because it happens every day. It has been going on for at least a year maybe loner. It has been long enough that I can no-longer remember the first incident.
I am clearly having a shifting gear issues. I am getting a major kick in the shifting during low speed, it happens between 15 and 18 mph. The problem is very random. This condition my only happen once a month or it could be several times in a row. I have taken the car in several times. They did a software transmission update. This did not fix the issue. I took it in again on April 3, 2019 and the service department could not replicate the issue. I also drive the car the next day with the dealer's service rep. It did have a slight loose of power between 1st and 2nd gear but we could not get to repeat the hard jerking condition that I was complaining about. The dealer check with Chrysler and was told that they are aware of the problem but do not have a repair solution at this time. Thanks Chrysler!
When accelerating the van jerks then picks up more speed. Sometimes when pressing the gas pedal from park it takes a while to start moving. The shifter gets suck and the doesnt get off the emergency brake.
When taking off from a complete stop - after car is warmed up - at a low speed, car is unable to shift from 1st and when it finally does it shifts so hard, jarring the car, that it feels like another vehicle has hit us from behind. Usually happens at speeds between 10-20 mph. Happens a few times a week but I cannot recreate it on demand - which is what the service dept would like. I have 9000 miles on my van and has been happening intermittently since I purchased it.
The contact owns a 2017 Chrysler Pacifica. While driving various speeds, the vehicle lunged forward when accelerating. The failure occurred intermittently. There were no warning indicators illuminated. West herr Chrysler Dodge Jeep Ram of lockport (6200 S transit rd, lockport, NY 14094, (716) 239-4769) diagnosed the vehicle, but could not find a failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Transmission shifting issues. After coming to a complete stop, I accelerated and at 36 mph the transmission acted like it dropped out and back into gear making a noise. This continued issue has caused an erosion in our trust in the van to safely provide transportation for our family.
Transmission shifting issues. Vehicle was at a complete stop. Was accelerating from a stop and acted like it dropped out of gear and slammed back into gear violently. This has caused us to loose confidence and have safety concerns about our van.
Vehicle was at a complete stop. Turned right onto highway 122 and at 17 mph the vehicle hesitated and violently shifted hard into gear. We feel the safety of the vehicle has been compromised because of the unpredictability of shifting
A D V E R T I S E M E N T S
- Humble, TX, USA