This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When accelerating from a complete stop or in between 5-10 mph there is no forward movement but as the accelerator is pushed the RPM's go up until there is a rear impact type feeling that occurs and the transmission engages and at this point the vehicle continues forward. In the instances where it happens at the 5-10 mph area, it typically happens when you let off the accelerator and 'coast' then push the accelerator to go continue forward. This has been occurring since I purchased the vehicle in 2017 and was told by the dealership that this behavior from the vehicle is a 'characteristic' of the van. I have filed numerous complaints with Chrysler and everytime I take it to the dealerships I complaint about this as well. I also had to have the engine and transmission mounts replaced and even after fixing those the vehicle still continues to have this issue. It is not happening consistently but approximately 5-10 times a week. L
When accelerating from a stop light or stop sign the transmission sometimes shifts very hard, causing a jerking to passengers. Brought to dealer. They said no code and they couldn't replicate so nothing they can do.
Inquiry on behalf of constituent regarding the concerns of her 2017 Chrysler Pacifica. The consumer stated the vehicle stalled randomly on multiple occasions. When the vehicle would stall it became difficult to restart.
The contact owns a 2017 Chrysler Pacifica. While accelerating from a stop, the vehicle jerked. On some occasions, the vehicle would shut off in the middle of traffic and restart. In addition, the "auto stop" indicator was illuminated. The vehicle was towed to fox hills Chrysler Jeep (734-892-2220, located at 111 ann arbor rd, Plymouth, mi 48170) where it was diagnosed that the battery needed to be replaced. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 21,500.
We were driving in marrietta ga around 11am in heavy traffic, when my wife stared to accelerate the transmission shifted hard, (I thought we got rear ended),my wife's car would not shift gears, so we are doing 30mph in heavy traffic trying to get off the road safely with our kids in the car, so we finally got off the road, got out to check the car, in Chrysler & Dodge newer models you cannot check transmission level because of sealed dip stick, so I googled the problem, their was tons of reviews of this problem from Chrysler Pacifica owners, Chrysler said it was normal from the reviews, this can't be normal, please check into this before some one gets killed, (2017 Chrysler Pacifica) thanks david
- Trinity, AL, USA
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Van would not pick up speed in highway. Pulled off at next exit and while attempting to pull off to the side the engine stalled and shut off. The shut off was on a road. Had one failed start the. We were able to drive off.
The contact owns a 2017 Chrysler Pacifica. While accelerating from a stop, the vehicle abruptly jerked forward without warning. The contact also stated that the check engine indicator illuminated intermittently. The vehicle was taken to parkway Chrysler Dodge Jeep Ram (21560 hall road, clinton township, Michigan 48038, (586)-800-3578) to be diagnosed, but no failure was found. The dealer reprogrammed the quick learn and the clear shift adapter. The contact was unsure if the parts that were reprogrammed were for the transmission or the engine; however, the repair did not correct the failure. The manufacturer was contacted. The approximate failure mileage was 5,000.
My 2017 Pacifica touring plus van shut off three times. After the first shut off I took it to dealer for this issue, but they could not able to recreate the "shut off", they said they fixed something for not to shut off, but recently on 7/29/19 and 7/31/19 it was again asked to move shift to P and shut off, even I tried to restart the engine, it didn't after 3 to 4 times try it was started again. I was middle of the road with speed limit 40mph, lucky none of the vehicle was not close. I see many cases like this with 2017 Chrysler Pacifica, so I request Chrysler Pacifica to fix this issue asap by recalling the affected vehicles. It is always life threatening dangerous to the customer. Other than this issue (shut off) the vehicle is good.
I have taken this vehicle in for repairs multiple times and it is schedule for repairs again this week. There have been multiple electrical issues including problems with the sliding doors, anti lock brake system had to be replaced, the battery system is grounding out, issues with the radio screen, and now the auto on off system is not working. In addition, I had to take the vehicle in for the ball joints bolts coming loose three time and they just used loctite to make them say on. They never realigned the vehicle and now I have to replace tires that are unsafe. Chrysler should own this and I am still convinced the ball joints could be damaged from this issue and they should replace them. However, the biggest issue is the transmission. It will be going in for the fifth time this week for the same issue that the dealer keep claiming is how I drive it. When taking off from a dead stop the transmission hesitates, which is a serious safety issue. Also, when driving and you let off the accelerator to brake it will hammer real hard. This a serious safety issue and Chrysler and the dealer refuse to own it. I filed my second complaint with Chrysler last week. This all needs to be resolved so I have a safe vehicle for my family. I feel they are stalling so my warranty will run out and I have no recourse.
The car will jolt when accelerating from a stop. Usually between 1st and 2md fear, the car will temporarily stop accelerating, while the rpms hold, then jolt forward when the car finally shifts. It feels as if you have been rear ended. It most often happens when I am turning, but also happens going straight from a stop. Problem started around D 20,000 miles, has been to the dealership 4 times, with 2 software updates and no solution.
The check engine light comes on and the car stall, stops in the middle of the street while im driving with my children. It spent over a month at South shore Chrysler in NY before they figured out what was wrong, claimed it was fixed, and the same thing started happening all over again- check engine light and stalling on the road. It has been at South shore Chrysler in inwood for about a month now, and nothing has been done to fix this car. It is a danger to drive. I know NY has lemon laws and I want Chrysler to buy me out of the remaining 6 months of my lease and take responsibility for this dangerous and faulty car.
Very hard gear shifts at low speed - city driving. Jolt to passengers - feels like a low speed rear end bump. Also, vehicle transmission may not engage when attempting 3 point turn. Unable to move. Check engine light now on with code P0732 - gear 2 incorrect ratio.
When the van reaches speeds between 35 - 45 miles per hour, the transmission jerks. This happens mostly on the highway or streets where the speed limit is greater than 35 mph.
The contact owns a 2017 Chrysler Pacifica. While driving various speeds and shifting gears manually, an abnormal noise was heard coming from the vehicle. In addition, the gear shifter was not shifting appropriately. The vehicle was taken to brown's Jeep Chrysler Dodge Ram (483 NY-112, patchogue, NY 11772, (631) 289-8500), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000. The consumer stated vehicle was taken in for diagnosis informed by dealership it was transmission and waiting for approval to fix vehicle.
The contact owns a 2017 Chrysler Pacifica. While driving 70 mph, the vehicle stalled and turned off on its own. The contact was able to restart the vehicle and drove to a nearby parking lot, but the vehicle stalled again. The contact purchased a new battery and was able to drive the vehicle at a slow speed to her residence. The contact stated that the warning message on the instrument panel indicated that the emergency brake was off. The vehicle was taken to wallace Chrysler Jeep Dodge Ram (located at 2755 SE federal hwy, stuart, fl 34994, (772) 220-3600), but was not diagnosed or repaired. The contact stated that the transmission was replaced the previous year. The manufacturer was notified of the failure. The failure mileage was 19,000.
While driving my 2017 Chrysler Pacifica on 7/11/2017 the minivan completely shut off in the middle of the intersection, I have to put it in park and start the vehicle again, hard shifting is been a common issue on a daily basis.
Have taken vehicle into dealer 3 times for hard shifting, check engine light, and when slowing down at time a hard jerk almost like someone running in the back of the vehicle. They claimed once it was that the oil needed changing and this last time that it had the wrong oil and oil filter ( which the dealer had done). They can never had the jerking issue or the hard shifting issue repeated. Also recently it hesitates like no power when hitting the gas. Over having it in the shop for 2 days each time and it is still under warranty with under 30,000 miles..
We bought the car new and there has been an on going random problem car that feels like a hard jolt, like being hit from behind, a loud clunk noise and hesitation when it is shifting gears. It started shortly after 10,000 miles and still continues at 50,000 miles. It happens the majority of the time at 15mph but has happened at 35 mph also. We have had to be checked by the dealership several times and they can not duplicate the problem on demand. They have updated software and replaced a module but it still occurs. This is a safety issue as we have no idea when this will happen and could easily cause an accident. The last time it happened five times within a two hour time period. We drove straight to the dealer and they kept the car eight days and were never able to duplicate the problem so we were told there is nothing wrong with the car. It is just not true. Chrysler cares said since there is nothing to fix they cannot help us. We have no choice but to get rid of the car for the safety of our family.
First, the two batteries in the vehicles are failing prematurely. Ours just failed about a week after the start/stop system light activated on dash. Our van was parked for 7 days at an airport and upon returning from vacation the batteries were dead and unable to be recharged. Ironically, my sister-in law in California whom we were visiting, had the exact same problem with theirs while we were there. Again, a 2017 Chrysler Pacifica. My research shows this is a reoccurring issue all across the country according to google research and carcomplaints.com. Some people are having their van die or stall while in motion. Second, there is a problem with the paint bubbling up around the hood edges. Again, my research on google and carcomplaints.com reveals many are suffering this bubbling paint issue. Last, the transmission has an extremely hard shift intermittently between 10 to 15 mph. So hard in fact, it feels as if you have been rear ended. Again, research on google and carcomplaints, com and Pacifica forums, indicate this is not an isolated issue. Many are experiencing this issue.
For a year now our transmission slips when going into first gear. The van will come to a complete stop and then continue moving which results in a hard jerk. It was so bad on a trip that the check engine light came on and we could not get the van out of first gear. We were even trying to drive over the Ohio river at the time! we took the van to the dealership. The dealership reset the van but the issues still occurred. We were informed by the dealer that chyrsler will not fix the issues until our check engine light comes on again. We continue to have the jerking issues and the transmission continues to slip. Now the van wants to excel at times. We are completely frustrated with our van!! I am the primary driver and have an extremely bad back! the jerking is causing issues with my back. We would never recommend a Chrysler Pacifica. I can't believe Chrysler willing to put us in danger!!
A D V E R T I S E M E N T S
- Surprise, AZ, USA