This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased vehicle new Dec 2, 2016 and it had problems with jerking when shifting and sometimes not wanting to speed up. Complained to dealership but they found nothing on computer readout but did mention that the transmission had to adjust to my driving. This continued and I continued to mention it whenever took vehicle in for servicing or recalls. On recall was to replace a control module of some sort------now after this module was changed the jerking was less frequent and so I lived with it. Now Sept 21, 2019, I had just started car and was started down a side street in grant park, il. When car started jerking real bad and engine light came on, a red warning light came on, and a alarm like the "seat belt not hookedup" came on. I quickly stopped turned car off and waited about 5 minutes. Started car back up, red warning light did not come back on, the warning alarm did not come on, but the engine lit stayed on. Sept 23, 2019 took car to dealer where service manager put it on the computer but it did not have any problem messages and the engine light on the instrument panel turn off. Service manager said he would have me bring it back in later this week so it can be looked at. Service manager who I know well did mentioned as we were talking that a lot of people have complained about this transmission like I have. I have over 45000 miles on this vehicle and should this transmission later be deemed bad, I don't feel I should have to pay to get it fixed.
Vehicle will constantly hard shift. Either from a complete stop, where it will then hard shift and jerk you forward. Sometimes multiple times in a row. Have also experienced pressing on the gas pedal in a intersection and nothing. Will not go and then all the sudden does a hard shift and will accelerate. This has been on city streets and highway. Many times it will be from a complete stop. Have taken it into the service department where I purchased the vehicle 1 year ago. Find nothing wrong with it. Never taken it in for any other issue.
Vehicle was being driven at approximately 35 mph when it spontaneously became extremely lower on power and lost all power steering along with numerous error messages and dash lights being illuminated. The van was able to be driven into a parking lot where it was restarted and driven through the lot. After approximately 30 seconds the van had the exact same issue but this time was not able to be restarted. Martins Chrysler of untion grove Wisconsin came and picked up the vehicle. The owner of martins said the vehicle started but then he experienced the same issue we had. Aside from some start/stop and electrical/charging system error messages previously there was no warning at the time of this incident. We've had the van in before for these error messages but the dealer never found the cause of the issue.
We purchased the vehicle in Sept 2017. About a month after we purchase the brand new van, we started having issue with the transmission slamming in to gear. The first time it happened, we literally thought the person behind us at rear ended up the jolt was that bad. Upon pulling over and inspecting, we discovered we werent. Over the last 23 months, we have had nothing but issues with the transmission. It shifts so at times it makes you dizzy. This takes place between 10-17 mph. In August 2018, our family was on our way to a fun day when at 10mph the van slammed so hard all 5 of us in the van felt our necks crack and we got dizzy instantly. Needless to say, we had to pull over because I couldnt see straight to drive and my elderly mother hurt for 3 days. I told her to go to the er for proof that the van is hurting the people driving it. We have called the dealership on several occasions and they wont do anything. Telling us they can reprogram the transmission. Give it time, the tranny needs to adjust how we drive never fixes the issue at all. We have an almost 2 year old toddler and we are petrified to turn her to forward facing in fear if the transmission slams, it would break her neck. Yes, the van had 32,000 miles or so on it but its our primary vehicle. We cant sit home and twiddle our thumbs. So, yes unfortunately we have to still drive this van, even if it kills us.
Vehicle is slamming into gear generally in 2nd or 3rd gear.. we have contacted Chrysler corporate as well as the dealer multiple times however we are told they cannot replicate. The problem continues to worsen
- Wellington, FL, USA
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Our Pacifica has a problem when starting from a complete stop, accelerating, usually around a turn. Exactly at 15-18 mph (first to second or second to third gears), the van will have a very large jerk, the gas pedal must be released, losing acceleration. Once this has passed, you can proceed with accelerating as normal. The jolt from the shift feels like you have been rear ended, causing slight whiplash if you are not ready for it. This problem usually come in spurts, not happening for several weeks, then 1 or 2 a day for a few days. The dealer reviewed the problem and "was not able to replicate the issue" so nothing is wrong with the vehicle according to them. This issue has occurred since about 10,000 miles on the odometer.
Service shifter warning- vehicle decides to give this warning which causes van to lock transmission in park and engages E-brake. Luckily this has only happened when vehicle is stationary, but has occurred on neighborhood street, in restaurant drive thru, in our driveway and in parking lots. We continue to have this issue even after dealership replaced transmission valve body control that was expected to fix the ongoing problem. Van has been towed or out of service 4 times now for same issue.
Vehicle will not start. Starting gear shifter problem. Note that vehicle is in park, vehicle not reading shifter location. Vehicle was working fine the day prior to incident was parked overnight in my driveway issue presented itself the following morning when trying to start.
When leaving from a complete stop, at around 20 mph the vehicle loses power and then slams into gear. When this happens it feels like someone has run into the back of the vehicle. It happens quite often. At least 2 to 4 times a day. There are no indicator lights that come on when the happens. I have had it to multiple dealer shops to have it fixed but it doesnt do it when some test drives the vehicle. I have paid for multiple diagnostic test and nothing shows as being wrong. I have read multiple complaints about this same issue but never found any information on what the cause could be. This has been happening for the last 5 months. Vehicle is still under manufacturer warranty.
While in cruise control I had to accelerate and the transmission slammed into higher gear; felt like transmission coming out of vehicle. Also slams when at a stop and pedal pushed down fast. Also while moving and pedal pushed down fast as when needed to pass a vehicle. Slamming can occur whether on city streets at slower speeds or highways at higher speeds. When I go to a dealer and ask about recalls or reports of the same issues they say no and move on with no further discussion. 3 year/36000 miles warranty covers only through the expected/predicted factory life of the parts. Afterwards, they know parts will fail and consumers must pay for an extended warranty, which has a deductible, when parts fail if they don't want to pay for all the repair due to factory failures of not building a quality oriented vehicle, that should last at least 200,00 miles without failures. My current mileage is 38974.
When accelerating from a complete stop or in between 5-10 mph there is no forward movement but as the accelerator is pushed the RPM's go up until there is a rear impact type feeling that occurs and the transmission engages and at this point the vehicle continues forward. In the instances where it happens at the 5-10 mph area, it typically happens when you let off the accelerator and 'coast' then push the accelerator to go continue forward. This has been occurring since I purchased the vehicle in 2017 and was told by the dealership that this behavior from the vehicle is a 'characteristic' of the van. I have filed numerous complaints with Chrysler and everytime I take it to the dealerships I complaint about this as well. I also had to have the engine and transmission mounts replaced and even after fixing those the vehicle still continues to have this issue. It is not happening consistently but approximately 5-10 times a week. L
When accelerating from a stop light or stop sign the transmission sometimes shifts very hard, causing a jerking to passengers. Brought to dealer. They said no code and they couldn't replicate so nothing they can do.
Inquiry on behalf of constituent regarding the concerns of her 2017 Chrysler Pacifica. The consumer stated the vehicle stalled randomly on multiple occasions. When the vehicle would stall it became difficult to restart.
The contact owns a 2017 Chrysler Pacifica. While accelerating from a stop, the vehicle jerked. On some occasions, the vehicle would shut off in the middle of traffic and restart. In addition, the "auto stop" indicator was illuminated. The vehicle was towed to fox hills Chrysler Jeep (734-892-2220, located at 111 ann arbor rd, Plymouth, mi 48170) where it was diagnosed that the battery needed to be replaced. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 21,500.
We were driving in marrietta ga around 11am in heavy traffic, when my wife stared to accelerate the transmission shifted hard, (I thought we got rear ended),my wife's car would not shift gears, so we are doing 30mph in heavy traffic trying to get off the road safely with our kids in the car, so we finally got off the road, got out to check the car, in Chrysler & Dodge newer models you cannot check transmission level because of sealed dip stick, so I googled the problem, their was tons of reviews of this problem from Chrysler Pacifica owners, Chrysler said it was normal from the reviews, this can't be normal, please check into this before some one gets killed, (2017 Chrysler Pacifica) thanks david
Van would not pick up speed in highway. Pulled off at next exit and while attempting to pull off to the side the engine stalled and shut off. The shut off was on a road. Had one failed start the. We were able to drive off.
The contact owns a 2017 Chrysler Pacifica. While accelerating from a stop, the vehicle abruptly jerked forward without warning. The contact also stated that the check engine indicator illuminated intermittently. The vehicle was taken to parkway Chrysler Dodge Jeep Ram (21560 hall road, clinton township, Michigan 48038, (586)-800-3578) to be diagnosed, but no failure was found. The dealer reprogrammed the quick learn and the clear shift adapter. The contact was unsure if the parts that were reprogrammed were for the transmission or the engine; however, the repair did not correct the failure. The manufacturer was contacted. The approximate failure mileage was 5,000.
My 2017 Pacifica touring plus van shut off three times. After the first shut off I took it to dealer for this issue, but they could not able to recreate the "shut off", they said they fixed something for not to shut off, but recently on 7/29/19 and 7/31/19 it was again asked to move shift to P and shut off, even I tried to restart the engine, it didn't after 3 to 4 times try it was started again. I was middle of the road with speed limit 40mph, lucky none of the vehicle was not close. I see many cases like this with 2017 Chrysler Pacifica, so I request Chrysler Pacifica to fix this issue asap by recalling the affected vehicles. It is always life threatening dangerous to the customer. Other than this issue (shut off) the vehicle is good.
I have taken this vehicle in for repairs multiple times and it is schedule for repairs again this week. There have been multiple electrical issues including problems with the sliding doors, anti lock brake system had to be replaced, the battery system is grounding out, issues with the radio screen, and now the auto on off system is not working. In addition, I had to take the vehicle in for the ball joints bolts coming loose three time and they just used loctite to make them say on. They never realigned the vehicle and now I have to replace tires that are unsafe. Chrysler should own this and I am still convinced the ball joints could be damaged from this issue and they should replace them. However, the biggest issue is the transmission. It will be going in for the fifth time this week for the same issue that the dealer keep claiming is how I drive it. When taking off from a dead stop the transmission hesitates, which is a serious safety issue. Also, when driving and you let off the accelerator to brake it will hammer real hard. This a serious safety issue and Chrysler and the dealer refuse to own it. I filed my second complaint with Chrysler last week. This all needs to be resolved so I have a safe vehicle for my family. I feel they are stalling so my warranty will run out and I have no recourse.
The car will jolt when accelerating from a stop. Usually between 1st and 2md fear, the car will temporarily stop accelerating, while the rpms hold, then jolt forward when the car finally shifts. It feels as if you have been rear ended. It most often happens when I am turning, but also happens going straight from a stop. Problem started around D 20,000 miles, has been to the dealership 4 times, with 2 software updates and no solution.
A D V E R T I S E M E N T S
- Watseka, IL, USA