This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle will stall and then hard shift from first to second gear. We initially noticed the hard shifting when we bought the vehicle but thought it might be the auto stop/start system. We didn't think much of it until it started shifting harder when we would stop or be driving. This, at times, caused issues when turning or accelerating to go through an intersection. The vehicle stalling causes a safety hazard and presents an opportunity for an accident to occur due to the delayed response of the vehicle. The cars following behind could potentially rear end the vehicle. The hard-shifting feels like someone hit you from behind and causes back and neck pain from the sudden jerking movement. This vehicle has also completely stopped when being driven causing a serious safety hazard. It started up again immediately after that incident only to not start at all a few months later. This vehicle has been nothing but trouble for us from the very beginning. We stayed optimistic that the recalls would fix the issues. They haven't. it's only a matter of time before someone is seriously injured or heaven forbid dies because of this issue. We have had 8+ service visits for this van. At one time it was completely inoperable and had to be towed to the service department. We are frustrated with Chrysler and the service department at ancira Chrysler, Jeep and Dodge in san antonio, tx.
Upon a start from a start, the car bucks between the speeds of 14-17 mph while accelerating. The reaction from the car feels like the car was hit from behind. It is random and I not been able to correlate the action with any particular driving characteristic such as a slow or fast start. The car has about 30,000 miles as of this writing and has about 25,000 as of the date of first occurrence.
When shifting from 1st to 2nd gear there is a large shudder and the car lunges forward and slams into gear very roughly. This nearly caused me to crash into another vehicle while driving.
Power train intermittently shifts hard at low speeds (under about 20 mph) in stop and go type traffic causing the vehicle to unexpectedly lunge forward. It is believed this will eventually lead to a vehicle accident. The local fica dealer (pomoco nn) is unable to resolve. Vehicle is still under mfgr warranty.
The contact owns a 2017 Chrysler Pacifica. The contact stated that the start and stop feature was inoperable and the vehicle failed to start. While driving various speeds, the vehicle shifted roughly and all the instrument cluster warning indicators illuminated. The vehicle was taken to stew hansen Dodge Ram Chrysler Jeep (2103 hickman rd, urbandale, ia 50323, (877) 841-4585 where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired several times; however, the failure recurred. The manufacturer was contacted and did not assist. The failure mileage was 15,000.
- Clive, IA, USA
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The car misses different gears as you accelerate. Feels as though the transmission is slipping upon acceleration. The vehicle is in motion with acceleration while these issues happen. It will happen on city streets and highways.
We have had multiple issues with our 2017 Chrysler Pacifica. The first issue is when we accelerate between 10 and 20 mph our vehicle revs up and jerks really bad. Literally feels like you have been rear ended. It is like the gear is slipping or it can't find the next year to go into. Another issue we are having is with the drivers side sliding door. I usually have to try to shut it multiple times for it to stay shut. On multiple occasions I have had to hit the button 3-4 times for it to stop popping back open. The last issue is our start/stop feature. It has completely stopped working and it shows a code on the dash. These are all issues we have been dealing with for months.
While driving, having reduced speed from 70 mph to 45 mph, experienced engine shut down. No power - coasting to stop, no power steering. Warning on dash said, "put shifter in P to start." Was able to safely pull off road and restart. Continued on trip and same situation happened another 10-15 times. Sometimes there was no shoulder and I had to come to a full stop in traffic to restart the vehicle.
The contact owns a 2017 Chrysler Pacifica. On several occasions, while driving various speeds, the vehicle stalled without warning. Also, the vehicle made a hard shift while the contact attempted to depress the accelerator pedal. The contact restarted the vehicle and drove to larry H. miller Chrysler Jeep Dodge Ram albuquerque (8528 lomas blvd ne, albuquerque, nm 87110, 505-404-0108) to be diagnosed, but a fault code could not be retrieved. The contact was informed that a software update was performed; however, the failure recurred. The manufacturer was contacted and provided a case number. The failure mileage was unknown.
As I was driving down the highway my passenger window suddenly rolled down then my dashboard lights flicked on and off multiple times. The battery light and no traction light blinked, too. As I went to pull over to stop, the car completely shut off once I braked. I was able to restart and continue driving at that time. I was going roughly 65 mph when the initial problem began.
Purchased vehicle new Dec 2, 2016 and it had problems with jerking when shifting and sometimes not wanting to speed up. Complained to dealership but they found nothing on computer readout but did mention that the transmission had to adjust to my driving. This continued and I continued to mention it whenever took vehicle in for servicing or recalls. On recall was to replace a control module of some sort------now after this module was changed the jerking was less frequent and so I lived with it. Now Sept 21, 2019, I had just started car and was started down a side street in grant park, il. When car started jerking real bad and engine light came on, a red warning light came on, and a alarm like the "seat belt not hookedup" came on. I quickly stopped turned car off and waited about 5 minutes. Started car back up, red warning light did not come back on, the warning alarm did not come on, but the engine lit stayed on. Sept 23, 2019 took car to dealer where service manager put it on the computer but it did not have any problem messages and the engine light on the instrument panel turn off. Service manager said he would have me bring it back in later this week so it can be looked at. Service manager who I know well did mentioned as we were talking that a lot of people have complained about this transmission like I have. I have over 45000 miles on this vehicle and should this transmission later be deemed bad, I don't feel I should have to pay to get it fixed.
Vehicle will constantly hard shift. Either from a complete stop, where it will then hard shift and jerk you forward. Sometimes multiple times in a row. Have also experienced pressing on the gas pedal in a intersection and nothing. Will not go and then all the sudden does a hard shift and will accelerate. This has been on city streets and highway. Many times it will be from a complete stop. Have taken it into the service department where I purchased the vehicle 1 year ago. Find nothing wrong with it. Never taken it in for any other issue.
Vehicle was being driven at approximately 35 mph when it spontaneously became extremely lower on power and lost all power steering along with numerous error messages and dash lights being illuminated. The van was able to be driven into a parking lot where it was restarted and driven through the lot. After approximately 30 seconds the van had the exact same issue but this time was not able to be restarted. Martins Chrysler of untion grove Wisconsin came and picked up the vehicle. The owner of martins said the vehicle started but then he experienced the same issue we had. Aside from some start/stop and electrical/charging system error messages previously there was no warning at the time of this incident. We've had the van in before for these error messages but the dealer never found the cause of the issue.
We purchased the vehicle in Sept 2017. About a month after we purchase the brand new van, we started having issue with the transmission slamming in to gear. The first time it happened, we literally thought the person behind us at rear ended up the jolt was that bad. Upon pulling over and inspecting, we discovered we werent. Over the last 23 months, we have had nothing but issues with the transmission. It shifts so at times it makes you dizzy. This takes place between 10-17 mph. In August 2018, our family was on our way to a fun day when at 10mph the van slammed so hard all 5 of us in the van felt our necks crack and we got dizzy instantly. Needless to say, we had to pull over because I couldnt see straight to drive and my elderly mother hurt for 3 days. I told her to go to the er for proof that the van is hurting the people driving it. We have called the dealership on several occasions and they wont do anything. Telling us they can reprogram the transmission. Give it time, the tranny needs to adjust how we drive never fixes the issue at all. We have an almost 2 year old toddler and we are petrified to turn her to forward facing in fear if the transmission slams, it would break her neck. Yes, the van had 32,000 miles or so on it but its our primary vehicle. We cant sit home and twiddle our thumbs. So, yes unfortunately we have to still drive this van, even if it kills us.
Vehicle is slamming into gear generally in 2nd or 3rd gear.. we have contacted Chrysler corporate as well as the dealer multiple times however we are told they cannot replicate. The problem continues to worsen
Our Pacifica has a problem when starting from a complete stop, accelerating, usually around a turn. Exactly at 15-18 mph (first to second or second to third gears), the van will have a very large jerk, the gas pedal must be released, losing acceleration. Once this has passed, you can proceed with accelerating as normal. The jolt from the shift feels like you have been rear ended, causing slight whiplash if you are not ready for it. This problem usually come in spurts, not happening for several weeks, then 1 or 2 a day for a few days. The dealer reviewed the problem and "was not able to replicate the issue" so nothing is wrong with the vehicle according to them. This issue has occurred since about 10,000 miles on the odometer.
Service shifter warning- vehicle decides to give this warning which causes van to lock transmission in park and engages E-brake. Luckily this has only happened when vehicle is stationary, but has occurred on neighborhood street, in restaurant drive thru, in our driveway and in parking lots. We continue to have this issue even after dealership replaced transmission valve body control that was expected to fix the ongoing problem. Van has been towed or out of service 4 times now for same issue.
Vehicle will not start. Starting gear shifter problem. Note that vehicle is in park, vehicle not reading shifter location. Vehicle was working fine the day prior to incident was parked overnight in my driveway issue presented itself the following morning when trying to start.
When leaving from a complete stop, at around 20 mph the vehicle loses power and then slams into gear. When this happens it feels like someone has run into the back of the vehicle. It happens quite often. At least 2 to 4 times a day. There are no indicator lights that come on when the happens. I have had it to multiple dealer shops to have it fixed but it doesnt do it when some test drives the vehicle. I have paid for multiple diagnostic test and nothing shows as being wrong. I have read multiple complaints about this same issue but never found any information on what the cause could be. This has been happening for the last 5 months. Vehicle is still under manufacturer warranty.
While in cruise control I had to accelerate and the transmission slammed into higher gear; felt like transmission coming out of vehicle. Also slams when at a stop and pedal pushed down fast. Also while moving and pedal pushed down fast as when needed to pass a vehicle. Slamming can occur whether on city streets at slower speeds or highways at higher speeds. When I go to a dealer and ask about recalls or reports of the same issues they say no and move on with no further discussion. 3 year/36000 miles warranty covers only through the expected/predicted factory life of the parts. Afterwards, they know parts will fail and consumers must pay for an extended warranty, which has a deductible, when parts fail if they don't want to pay for all the repair due to factory failures of not building a quality oriented vehicle, that should last at least 200,00 miles without failures. My current mileage is 38974.
A D V E R T I S E M E N T S
- San Antonio, TX, USA