This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Has a hard shift when switching gear. Feels like you have been rear ended. I took it to the dealer to get fixed, they told me it was a software update only...this hasn't fixed the issue. Now it shifts hard and is slipping constantly anytime the vehicle reaches above 30mph. The hard shifts cause whiplash to children and adults in the vehicle.
Transmission intermittently jerks violently when accelerating from around 10-20 mph. This happens most often when we slow down to make a turn and are not coming to a full stop. So when we begin to accelerate after the turn, the van loses all forward momentum and feels like it's in neutral for about 2 seconds and then suddenly lunges forward throwing our heads back into the headrest pretty hard. We've been extremely close to being rear ended twice the past month. This transmission issue has happened roughly 25 times since we bought the van in Oct. 2019.
The transmission slipped out of gear and wouldn't shift. The problem occurred while I was driving on the street. This comes after numerous rough shifts that I was told was a computer issue on the transmission.
While driving approximately 65mph on the highway, all of the lights on the dash came on and the car started to slow down even though I had the cruise control set. I tried to press the accelerator and the car would not speed up. I pulled over and turned the dial to park but the P did not light up. While in park the car was jerking forward and I could not set the parking brake. I turned it off at that point and tried to turn it back on to solve the problem. The problem has not yet been solved.
- Jacksonville, AR, USA
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The van will sporadically not respond to acceleration between 15-20 mph and will suddenly jerk rather vigorously. It feels very unsafe especially when rear traffic is fast approaching. I have read countless complaints of this same exact issue with this van in various different forums and websites. Owners contacting Chrysler and dealerships with no positive outcome. We justly need an investigation.
There has been more than one occasion where my car would shift from drive to neutral or even stalls completely. There have been times where decelerates on its on and when it locks up from the parking gear while trying to shift to drive. Most recent occurrance of this was Sunday, December 22, 2019. Acceleration from a stopped position always feels like I was rear-ended everytime. I have had multiple safety recalls and the 2 times I took it back to the dealer for fixing, I reported this concern. Dealership reported finding no issue as reported. I have received of yet another recall in 2018 but have not had a chance to take it in. I fear for the safety of my children and I as this is the only vehicle I have. But these defects that dealership reports as "finding no issue" is not fair. Its a death trap. These stops, stalls, deceleration and accelerations that started in 2017 and continues thru today is presenting a severe danger hazard and I need help.
2017 Chrysler Pacifica, 33'400 miles- hesitation after placed into/ shifting gears from a stopped position, 5-10 seconds until the car jerks into gear from release of break pedal to engaging in selected gear. Heated steering wheel feature only works intermittently, whether selected from settings with start or manually selected, all controls from steering wheel go out periodically after the vehicle has been in motion, will not work at all, including radio controls, cruise control button, U-connect button, vr button- not even the illumination of the controls works when this happens. Usually after the car has been in motion for at least 10 minutes. Has happened several times, but comes back on at random intervals while driving. Has only happened on short trips. Unknown cause. Purchased vehicle used with 20K on it May 30,2019.
When going about 10-15 miles per hour, the vehicle will suddenly lunge forward and make a tremendous clunking sound like metal against metal. This happens about a few times a month. It can be replicated by barely pressing down the gas pedal, usually happens when navigating through parking lots. Very scary.
Automatic engine shutoff system shuts off vehicle on hills causing a rollback issue, safety problem. It also shuts off during heavy traffic heating up vehicle considerably. So far two different service departments cannot find any issues. 3 batteries have been replaced in 2 years time. Transmission pops in and out of gear between 2nd and 3rd during city driving. No spare tire!! patch kit, good luck using it if you have a flat.
My vehicle was stationary while waiting at a red light. When the light turned green, I pushed the accelerator and suddenly, error messages appeared on the dashboard and my car shifted itself into park. I was unable to shift out of park despite multiple tries. I shut the car on and off multiple times and still, the car would not shift out of park. This caused the car to be disabled and not driveable, which is a significant safety issue as the car was blocking traffic.
While coming to a stop on a city street van loses all power and stalls after making a clicking noise. I have to put it in park and start the car again.
We are on our second Pacifica after the first was bought back by Chrysler due to major electrical issues (vehicle would not start or function correctly, dealer couldn't fix it). Now on our second Pacifica we have had constant transmission issues...first transmission started slamming into gear (feels like you are being rear ended by another vehicle, this can be at slower speeds < 20 mph while going straight or turning), they reset computer, that didn't fix it, so then they replaced the valve body in the transmission (2 seperate shop trips). A couple months later it started slamming into gear again (slow speeds < 20, turning and going straight), so they replaced the transmission after putting us in a rental for another month, about 6 months later this transmission had the same exact issue, slamming into gear at low speeds (< 20, turning or going straight). So we are on our 2nd Pacifica and the 3rd transmission now and are still having the same issue as we initially had (slamming into gear like you are being rear ended at slow speeds < 20 going straight or turning)! there are serious issues with this transmission that Chrysler needs to resolve! this is not safe to drive the way it is, because you don't know the situation you will be driving in when it happens.
My car stalls and jerks when I'm going around 16 mph. Losses power. It clunks and shifts hard like you're being hit from behind. My car has had one transmission replacement a few months back. Today the car has been in the shop for over 30 days with its second transmission issue. Chrysler can"T seem to fix the issue. It's a very scary feeling to loss power in the middle of the highway or anywhere. Please help. My slidding doors had an issue that they will open and close automatically even if I was driving. Very scary. So many more issues. The issues started maybe a month and a half after purchasing the vehicle.
Continuing to have issues with very hard shift between 1st and 2nd gear and causes to van to lurch when it slams into 2nd gear. It will hesitate then slam into gear hard. This typically happens during slow speed turns or turns from a full stop. It has happened on occasion from full stop going straight. This is very dangerous when pulling out in traffic. I'm taking it to the dealer for the third time to figure out.
When driving an turning makes clanking noise under car, car get stuck in cars an then jerks when changes, been telling Chrysler dealer where I get my repairs an tune ups I'm told it all part of the electrical system been telling them this since I got the car new 2017
In the past week on 3 separate days, when making a slow turn on a city street, the car will not accelerate for several seconds and then suddenly slams very hard into gear. It caused my children to scream when it happens because it's so jarring. This is extremely dangerous, as the person behind me almost rear ended me each time when this happens! it is a very scary experience and should not be happening on a 2 year old car with only 15K miles! I'm afraid to drive it now. I'm bringing it in to the dealer next week but I've already read of people with similar experiences and the dealer saying "sorry we can't recreate it so don't know what's going on". Chrysler needs to look into this issue asap. It's a very scary and dangerous situation that should not be happening on a new car!
We apparently have the same problem as many other Chrysler Pacifica owners. The van hard shifts into gear and it feels like someone has run into the back of our van. (it seriously hurts your back and neck.) the dealerships have reset the computers, etc but it hasn't solved the problem. We've been told by the service managers that they're familiar with this complaint but that Chrysler has told them that the van is shifting correctly, they cannot do anything more and their hands are tied until Chrysler comes up with a different solution.
A D V E R T I S E M E N T S
- Monett, MO, USA