This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Chrysler 300. While driving approximately 40 mph, the "battery save mode" message suddenly displayed. Also, the radio turned off, the traction control and anti lock brake indicators illuminated, and the vehicle suddenly stalled. The battery was later replaced. When the vehicle was started, smoke appeared from the alternator. The vehicle was towed to the local dealer (pearl Chrysler in peotone, il). An investigator from the manufacturer was sent to examine the vehicle. It was determined that the alternator was severely damaged. The manufacturer was notified of the failure. The failure mileage was 92,000.
The contact owned a 2012 Chrysler 300. While driving at an unknown speed, the driver came in contact with an embankment. The vehicle was unable to be moved and the engine compartment caught fire without warning. The driver sustained fatal injuries due to smoke inhalation. The fire department filed a fire report. The vehicle was totaled and towed to a holding lot. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The local dealer (mclarty daniel Chrysler Dodge Jeep Ram, 2201 SE moberly lane, bentonville ar, 72712) was contacted, but did not provide any information regarding the recall. The manufacturer was notified of the failure, but had not returned any of the contact's phone calls. The failure mileage was approximately 40,000...updated 12/11/17
The contact owns a 2012 Chrysler 300. While driving unknown speeds, the instrument cluster flashed and there was an abnormal burning odor. The vehicle was towed to the contact's residence. The contact purchased the part and replaced the alternator; however, the vehicle was still inoperable. The contact visited a local dealer (2639 lakeside dr, lynchburg, va 24501) and was informed that the parts were not available. The manufacturer was notified of the issue and opened case number: 32635882. The manufacturer advised the contact to tow the vehicle to a local dealer at her expense. No further assistance was offered. The failure mileage was unknown.
The contact owns a 2012 Chrysler 300. While driving 15 mph, the engine stalled and various warning indicators illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and needed to be replaced. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The vehicle was repaired with a used alternator. The local dealer (sterling heights Dodge Chrysler Jeep Ram, 40111 van dyke, sterling heights, mi, 48313) stated that the VIN was not included in a recall. The manufacturer was not notified. The failure mileage was approximately 75,000.
- Detroit, MI, USA
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Alternator went out while driving. Service department had my vehicle for 7 days. We went back and forth as to who was going to pay for the repair that was covered under the T36 recall. 5 days after said repair, the A/C compressor is not working.
I was parking in a parking garage and the car went into low battery mode and the ABS light came on. I could smell burning from the engine. I was able to make it safely to park as I was in a parking garage. I was able to inspect under the hood and while facing the engine their was smoke/burning smell to the left of the engine. The dealer did confirm it is part of the T36 recall and is stating I have to pay up front.
I was sent a recall notice thru the mail and I was given a appointment on October 17th 2017. I had to end up calling moss bros of moreno valley on September 23rd 2017 to accelerate my appointment because my radio, dash and windshield wipers were acting up and flickering at the same time. The vehicle also started to sputter then shut down. The same thing happened on September 25th 2017 but I called again because my vehicle stop while making a left turn and stopped in the middle of a intersection. Lucky avoiding an accident but I couldn't get it to go in any gear and or neutral to push it out of the intersection. I had to 'youtube' a video to learn how to move my car. This time moss bros in moreno valley moved my appointment to September 26th 2017 to do a diagnosis test to see if it even had to do with my recall. I had to pay the tow fee of $75 to get it to the dealership, "pay" for a new battery which I think it's B.S. of $210. The car started up perfectly fine every time. I also know that a bad alternator can cause the battery to overload and overwork which will cause it to fail. I dont understand why I have to pay for sonething thats been an issue wit so many cars. The dealership can't give me a straightforward answer so if someone from your department please let me know asap where to go from here because at this moment I'm car'less/ borrowing from a family member.
The contact owns a 2012 Chrysler 300. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted at 800-853-1403 and stated that they were not able to confirm when the parts were to become available. The contact was informed that the next letter would be sent in January of 2018. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Chrysler 300. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 16V240000 (power train); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. While pulling out of a parking lot, the vehicle suddenly lost power and caused the navigation and insturment panel to fail. The contact was unable to switch gears and move the vehicle. People nearby assisted the contact with pushing the vehicle to a nearby dealer. The contact had the vehicle towed to the morlan Chrysler dealer (374 siemers drive, cape giradeau, mo 63701; 573-207-4478 or 573-388-3217) where it was diagnosed that the alternator failed and also caused the battery to fail. The dealer diagnosed that the alternator needed to be replaced despite the recall remedy not being available. The vehicle was not repaired. The manufacturer was notified and filed a case. The contact stated that the case was being escalated, but the contact had not heard anything as of yet. The approximate failure mileage was 67,229. VIN tool confirms parts not available and parts distribution disconnect.
The contact owns a 2012 Chrysler 300. While driving approximately 25 mph, the battery warning indicator illuminated. The contact called the dealer (northtown Chrysler/Jeep in tonawanda, New York) and was informed that there were no available appointments until 08/16/2017, and then the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed that the alternator failed and needed replacement. The vehicle was repaired. The contact also stated that the vehicle was repaired by the dealer northtown Chrysler/Jeep dealer three weeks prior where the battery and fuel pump were changed. The contact also received a recall notification for NHTSA campaign number: 17V435000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 101,000.
The contact owns a 2012 Chrysler 300. While at a stop, the vehicle shut down without warning. The vehicle was towed to an independent mechanic and the alternator was replaced. The dealer was not contacted. The manufacturer was not made aware of the failure. The contact later received notification of NHTSA campaign number: 17V435000 (electrical system). The failure mileage was 7,200. VIN tool confirms parts not available.
The contact owns a 2012 Chrysler 300. While attempting to park the vehicle, the battery saver mode warning indicator illuminated. The contact stated that the electrical system began to fail. The contact was able to take the vehicle to autonation Chrysler Dodge Jeep Ram katy (21777 katy fwy, katy, tx 77450, (281) 715-6920) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system); however, the part to do the recall repair was not yet available. The contact was provided a loaner vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 80,001.
The car started turning air and radio off by itself and all the lights came on than the windshield wipers came on. The backup camera stopped and the phone features. The car stopped after that wouldn't go in park until I held down the start button than it parked and would not start after that. The car smelled like something was burning.
Got up in the morning started my Chrysler 300 let it run for 3-5mins before pulling off to get coffee. No issues going and returning which took 10-15mins tops. Returned home to pick up and drop my girlfriend off at work approx. 20-25 miles away. Made it there with no issues. I pull away from her job turn a few corners I suddenly hear a faint whining the steadily grew louder and began to smell electrical burning. I stopped at a red light popped the hood looked at the engine saw nothing but still smelled electrical burning. Got back in the car turned the car off then on again and pulled off. 5 miles from my girlfriends job I'm back on the highway going 60-65 the car is still whining the electronics started to flicker everything the needles everything just kept flashing or failed until the steering wheel locked up I couldn't break or gas but the car was still on and moving. I was only able to slowly work my way to the shoulder where I applied the emergency break to stop the car completely. I tried jumping the car but the wires melted which caused a little alarm because the cables where connected correctly. Got a tow home. On my own I removed the battery went to have it charged it would not hold a charge I bought a new one. Over $200. Upon connecting the new batteries neg connection which I did after connecting the pos. Connector I experienced a huge amount of sparking which actually ate away sum of the batteries neg. Connect...yes ate the metal knob...medal pieces like dust around it now but I don't think I damaged the battery. I checked the grounding it was all good or so it seemed. I removed the alternator took it to auto zone but unfortunately it has to be tested in the vehicle with the car running...which I clearly cannot start. Ive set up appointments online to have it fixed but nobody not even Chrysler has the parts yet...been 2 months. I'm just waiting.
The contact owns a 2012 Chrysler 300. The contact stated that while driving at 5 mph, the ABS and forward control warning lights illuminated. The vehicle was not included under the NHTSA campaign number: 12V197000 (service brakes, air, electrical system). The dealer was not contacted or made aware of the failure. The manufacturer was not contacted or made aware of the failure. The failure mileage was 54,000. Updated 11/01/17 the consumer stated the while the vehicle was not in use the wipers were running. Clicking noises could be heard and the trunk could not be opened. The battery had to replaced.
The contact owns a 2012 Chrysler 300. While driving approximately 35 mph, a loud noise was heard coming from the front of vehicle and a burning odor was coming from the vents. Also the ABS and traction control warning indicators illuminated. The noise grew louder when the accelerator pedal was depressed. Also, the transmission warning indicator illuminated and the vehicle started to stutter. As the contact pulled the vehicle over to the side of the highway, the steering wheel seized and the vehicle failed to shift and engage into park. The emergency brake was engaged and the wiper blades inadvertently activated. The push to start/stop button failed to shut off the vehicle, but the vehicle eventually turned itself off. The contact called a tow truck. The tow truck driver opened the hood and smoke was present. The contact attempted to jumpstart the vehicle, but the battery failed to hold a charge. The vehicle was towed to darcars Chrysler Dodge Jeep Ram of marlow heights (5060 auth way, suitland, md 20746 (301) 423-5111) where it was diagnosed with an alternator failure. The alternator and serpentine belt needed to be replaced. The contact stated that the vehicle was not repaired at darcars due to the cost; however, the vehicle was repaired per NHTSA campaign number: 16V240000 (power train). The contact stated that the vehicle was towed to pep boys auto parts & service (6333 marlboro pike, forestville, md 20747 (301) 967-9140) where the alternator and serpentine belt were replaced. The manufacturer was made aware of the failures, but the contact as unaware if a case was opened. The failure mileage was approximately 51,000.
While driving my 2012 Chrysler 300 on 8-19-2017 my radio cut off. I also noticed that my dashboard lights were flashing on and off. My car lost power while I was driving, I was able to coast without any power or breaks into a safe are. I, let my car rest for about ten minutes. I started my car and the heat came on and would not cut off. My car was running ruff and the lights inside just started flashing on and off. My car has a push to start button on it and it would not cut off when I pressed the brake and the push to start button into the off position. I had my car towed to a dealership, and I am waiting on the diagnostic test to be completed. I have done some research on recalls for my model car, and some 2012 chysler 300 hundreds were recalled for a specific problem dealing with the 160 volt altenator. I have seen many complaints about this issue, chysler is not recalling any models with the 180 volt altenator. I am assuming because my car does not have an active recall notice on it, that my car has 180 volt altenator on it. If that is the case" I have read over 300 complaints about the same issue with the 180 volt altenator. I was lucky that I had just gotten of the freeway and was not going at a high rate of speed. What actions have the NHTSA taken too protect consumers for this dangerous safety issue" even when my car is fixed, if the can fix it I will not feel safe driving it. This is a serious issue that needs too be addressed by the Chrysler corporartion and the NHTSA.
The contact owns a 2012 Chrysler 300. While driving 35 mph, check battery save mode and ABS warning indicators illuminated, and then the vehicle stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The vehicle was not included in NHTSA campaign number: 17V435000 (electrical system). The contact called the local dealer (golling Chrysler Dodge Jeep Ram, 2405 S telegraph rd, bloomfield hills, mi, 48302) who informed her that they could not proceed with repairing her vehicle until they heard from the manufacturer since the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that her vehicle was included in the recall, but it was not rolled out yet. The manufacturer further stated that they would start notifying consumers on August 24, 2017, even though the recall was issued on July 10, 2017. The failure mileage was approximately 108,000.
While driving 35 mph, suddenly without warning lost power steering, brakes, could not shift, wipers blades went on and could not turn engine off. Had a electrical burning smell. Entire vehicle shut down.
A D V E R T I S E M E N T S
- Monee, IL, USA