This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Stoneridge Chrysler Dodge Jeep Ram pleasanton, ca sold me this vehicle in March 2019, soon as left the dealer the alternator went out, then the engine light came on. The rear camera do not work, the uconnect do not work-malfunctions. The car was returned and kept for two to three weeks. Returned to me with the uconnect malfunctioning, engine light back on, rear camera not working.
Since I have purchased this verhicle. The hands-free safety calling features have failed to start up. Not connecting with any hand-held devices, making it difficult to operate the car whether is moving or parked.
While driving, the vehicle warning lights indicated systems starting to shut down---warning lights for ABS, traction control, battery low, check engine, etc. Then "brakes" red light started flashing, and car felt like brakes were on. Car systems lost all power and car stalled, and I could not even run the "blinker" warning lights or any lights at all. I was able to swing car to side of road just in time before it basically "locked up" dead and immovable. Had to have car towed 2 miles to home. I had previously called local dealer and Chrysler headquarters 4 different times to schedule the 17V-435 alternator recall service over a several month period starting March 2018. Was told twice I had been moved up the waiting list for parts and they would call to schedule appointment. As of date of alternator failure December 13, 2018 I was never re-contacted for an appointment to bring car in for recall service. Car now sitting dead and immobile at my home.
- Turner, OR, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2012 Chrysler 300. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). While driving approximately 30 mph, the "power steering mode enabled" indicator illuminated. The contact called herb chambers Chrysler Dodge Jeep Ram Fiat of danvers at 978-774-8840 (located at 107 andover St, danvers, MA 01923) and was informed to bring the vehicle and leave it at the shop. The contact was also informed that the technician would not be able to inspect the vehicle until five to ten days and a loaner vehicle would not be provided. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 57,533. Parts distribution disconnect.
Backup camera, when in reverse camera will not work, camera will be reversed image, or camera will intermittently work. Vehicle stationary, on driveway/ parking lot.
The contact owns a 2012 Chrysler 300. While driving at unknown speeds, an unknown hacker gained entry through the radio and the vehicle stalled. There were no warning indicators illuminated. As a result, contact disconnected the battery, stored it inside his home, and reconnected it upon driving. The vehicle was taken to gwinnett Chrysler Dodge Jeep Ram (5054 us-78, stone mountain, ga 30087, (678) 384-4774) and was informed that the battery needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was 235,000.
The contact owns a 2012 Chrysler 300. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hkt big sky motors in glendive, Montana was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Chrysler 300. The contact stated that someone hacked into the vehicle's computer system. While driving, the vehicle decelerated abruptly numerous times. Also, the battery failed numerous times and could not be charged. The contact thought that the failure was due to a manufacturer defect. The vehicle was taken to an unknown dealer where it was diagnosed that the battery be replaced. The battery was replaced a total of three times, but the failures persisted. The contact disconnected the battery and brought it inside his home in order to start the vehicle the following day. However, the contact stated that the hackers were currently disabling the battery system. The manufacturer was not notified. The failure mileage was 25,000.
I have a recall for alternator I have had four appointments sinc November. Each time they study the problem charge chysle for the inspection then tell me they don't have a altinator. I am concerned that Chrysler maybe getting skrewed the dealer is galeana Chrysler Dodge Jeep in ft myers Florida. The call me up for an appointment then tell me they don't have the part. What do I do. It's a alternator recall
I spoke with the service department at ganely Chrysler Aurora (first jim, then mat). I requested an appointment regarding the alternate recall. Jim stated that since this recall is over a year old, and the dealership only gets one part at a time, I would have to call in a couple of weeks to see if they are able to repair my vehicle. I called another dealership and was told that I would actually have to bring the vehicle in so they could look at my part number and order the part if they do not already have it on hand. Since this was not what jim stated I called ganely Aurora back and spoke to mat. Mat confirmed what they other dealership told me and said that he did not know why jim told me to call back in a couple of weeks. An electrical issue could be very dangerous and dealerships should not give customers the run-A-round or knowingly provide incorrect information.
Re: experience recall T36: I was taking an exit off ramp from the highway when I could smell a burning smell. The ABS, battery and check engine light started blinking. My speedometer was moving up and down, my screen started blinking, windshield wipers went on on its own and my car just locked up and all lights completely went off. Steering and brakes was not operable. As I came down the hilled ramp I pulled over (steering wheel) was hard to steer, hoping and praying that I didn't hit the light pole that was approx. 10 ft away. Thank god the car came to a complete stop about 5 ft away from the light pole. I was not able to put the car in the park position. I called roadside assistance and the tow truck guy couldn't get the car into neutral in order to tow it! he had to open up something by the shifter to force it to go into neutral. Got to the dealership and they quoted me a $160 diagnostic fee. Found that the problem was the alternator which also killed my battery. My car went to the dealership at about 10:30am. The shuttle service brought me to work. By 3pm I didnt get any phone call regarding the status on my car, I called them to check. They said it was the T36 recall -the alternator is faulty that they will try to get the new alternator covered without me having to pay anything out of pocket. The car wouldn't be able to be repaired until the next day. Well today is the next day, they will replace the alternator free of charge but it'll still be a defective one because I will still have to come back to the dealer "when they get the right alternator" and replace it again! this means I will still be driving my "unsafe" car that could get me in an accident or burn until the new part comes out!!this is totally ridiculous! I called the dealer monthly prior to this happening to no avail. I feel like they should provide me a rental car until the "right part" comes in!
The contact owns a 2012 Chrysler 300. While driving, the vehicle stalled and all the warning indicators illuminated. The failure recurred once. While the vehicle was in reverse, it failed to move forward and started to smoke. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was not contacted. The approximate failure mileage was 146,000.
The contact owns a 2012 Chrysler 300. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer was not contacted. The manufacturer was notified and offered no assistance. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2012 Chrysler 300. While driving 60 mph, the engine stalled without warning. The vehicle was towed to the contact's residence. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 16V240000 (power train). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (car pros Chrysler Jeep Dodge Ram, 585 rainier ave S, renton, wa 98057) confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The approximate failure mileage was 150,000. VIN tool confirms parts not available and parts distribution disconnect.
The contact owns a 2012 Chrysler 300. The contact stated that while driving the vehicle at an undisclosed speed, there was an abnormal smoke odor coming from the engine compartment. The vehicle was taken to West covina Chrysler Dodge Jeep Ram located at: 298 N azusa ave, West covina, ca 91791, (626) 858-7202, to be diagnosed. The contact was informed that the odor was from the alternator. The contact was informed to keep driving the vehicle and that the vehicle was safe. A week after the vehicle was taken to the dealer due to the smoke odor, while driving at 60 mph, the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to alhambra Chrysler located at 1100 w main St, alhambra, ca 91801, (626) 537-2400, to be diagnosed. The contact was again informed that the alternator failed and needed to be replaced however, the contact was again informed that the remedy part was not available. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was contacted and notified of the failure. The approximate failure mileage was 90,000.
The contact owns a 2012 Chrysler 300. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (darcars orange park Chrysler Jeep Dodge Ram, 7233 blanding blvd, jacksonville, fl 32244) confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Gilbert, AZ, USA