This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2014 Chevy Silverado has less than 36000 miles on it and has severe rust and corrosion issues throughout the entire frame. Metal is flaking off the flame in large pieces and support elements have significant rust inside and outside. The rest of the vehicle looks brand new. I contacted Chevy and they told me it was a known issue and take it to the dealer. The dealer inspected it and said that since none of the corrosion or rust was not "through" meaning they could stick their finger through a hole, it was not covered. They offered to replace the frame at my cost. This is severe rust. It is not simple surface rust expected on vehicle. It is flaking off and would take significant labor to grind/brush and repair. The frame as it is now is a safety issue and I cringe every time I hit a pothole. I fear for my safety and for the safety of my occupants and fellow drivers if the frame were to collapse while driving due to poor construction and severe rust. I informed the dealership of this asking how flaking rust on the main frame and support members was not an issue and was told it was "minor" rust.
I bought this 2014 Silverado with 42,000 miles in October 2015. I noticed the top of the cab, by the gps/satellite radio antenna had a spot of clear coat missing it's about the size of a dime. I figured that it was normal wear and tear. However about two and a half years later both front doors, driver and passenger have developed the same issue. Both spots are very noticeable and look terrible. I've also noticed that the rear quarters have clear coat that's chipped away. I took the truck to a local body shop and the first thing they did was opened the door and noticed that I have rust forming on the inside edge of the door. They recommended I take the truck to the dealer to have it looked at as Chevy supposedly has a 10 year corrosion warranty. The first dealer didn't want to help and tried to say that I was washing it wrong. I then took it to the dealer I bought it from. I walked them around the whole truck showing every spot that has chipped clear coat. They did take pictures of all the spots I showed them and would submit them to GM with a filed claim. GM came back a few days later and said it's pretty much my problem since I'm not the 'first owner'. I could fix the issue myself, but after doing some further research. Owners of these trucks come back to say that the problem returns, some cases these trucks have been completely resprayed. This is unacceptable. We pay a lot of money for a truck and it goes to crap in less than 5 years. My last Chevy was 20 years old when I traded it in and it didn't have paint issues like these newer trucks.
Paint failure on my white 2014 Chevy Silverado. I have gone to the dealership and escalated my complaint to mary barra's office. Declined to provide remedy or correction stating there are no known defects to this product.
The paint is peeling on the right front passenger door on the lower part near the front of the door. This truck has never been in an accident or had any type of work done to the paint.
- Wheaton, IL, USA
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I purchase a 2014 Chevrolet Silverado 1500 from a Chevrolet dealership in April 2017 for my son to go to college. The truck was in perfect condition. It was a "certified used vechicle". the powertrain warranty was extended an additional 20,000 mile over oem warranty with the certified status. We took the truck home and my son started driving the truck. Roughly a month later, we both notice the clear coat on the driver's door began to peel in a small spot. We took the truck into the dealership at its 1st service interval and asked the service department about the spot. The service manager said that this was a very unusual situation, and unfortunately since the original 36,000 mile warranty had expired there was nothing they could do. After an another month had passed, we noticed the spot on the door had grown larger, and there were additional spots popping up on various spots on the truck. I personally took the vechicle to the dealer and once again they indicated this was an isolated incident and Chevrolet currently wasn't experiencing and issues with their paint and clear coat process. My son went to college this fall, and upon his return from college I saw the spots of clear coat continue to increase in size and number. I recently went online and clicked several Chevrolet forums regarding the fallibility of their paint and clear coat. I was amazed at the numerous complaints about their paint and clear coat. This wasn't an isolated incident as the dealer indicated but one that involves many trucks and cars that Chevrolet produces during the years of 2013-2015. Can there be something done regarding this matter. I am aware that this isn't a safety issue per say; however, we have a problem that Chevrolet isn't willing to acknowledge or repair.
Paint is peeling really easy on the bottom of the passanger side and a little bit on the driver side. Paint peels really easy. For only 34,000 miles this is not normal. Dealer said there is nothing they can
About a couple months ago I started noticing paint peeling off on the lower half of the doors, driver and passenger of all doors and also on the sides of the box. My truck is 3 years old with 59,000 miles now. I went to the dealer today and they said I should contact Chevrolet directly. There are a lot of other Chevrolet trucks the same year and even newer trucks having the same issue. I have had mud flaps installed since the truck was new( the dealer blamed it on rock chips without even looking at the truck). I had to start complaining somewhere right!!
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while performing a tire rotation on the vehicle, the contact became aware of extensive surface rust to the under carriage of the vehicle. Eagle Chevrolet located at 1330 old country rd, riverhead, NY 11901, (631) 494-3812, was contacted and the contact was informed that the surface rust was normal. The contact was concerned that the rust proofing was insufficient. The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 17,000......updated 11/15/17 updated 11/28/2017
The contact owns a 2014 Chevrolet Silverado 1500. While inspecting the vehicle, the contact discovered that the entire subframe was rusted and corroded. The vehicle was taken to the dealer (denooyer Chevrolet located in albany, New York) who applied a wax rust proof coating to the frame, but the rusting continued to progress. The vehicle was taken back to the dealer who informed the contact that the wax rust proof coating was a temporary remedy and would eventually wear off. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed by the manufacturer that a powder coating was being applied to only newer vehicles to prevent the rusting from occurring. The failure mileage was 29,000. Consumer stated the vehicle was sent to an authorized Chevy dealership for "rust proofing" of frame back in Dec. 2016. Body shop manager notified me that this was a "band aid" to the problem in 2014 Chevy Silverado. During manufacturing of vehcle I was told GM puts a "wax" on frame. Once the "wax" wears off, the metal on the frame is exposed to the harmful enviromental agents (salt, water, dirt). After 6 months of "rust proofing, " rust re-appeared on frame. This frame will not last 3-5 years. Very dangerous and un-safe. Updated 10/4/18
The condenser unit has cracked and come away for the structural housing causing the unit to leak freon meaning that the A/C does not work. This is a design fault for the 2014 Chevrolet Silverado models through GM/Chevrolet and currently there is a national back order on the part (nr. 84211191). This shows that there are a large number of people experiencing this problem and as things stand Chevrolet cannot even give me an estimate as to when the part will become available again. I feel as though this should be grounds enough for some sort of reimbursement / recall.
Traveling appx. 60 mph ct rte 8 when deer appeared swerved to avoid direct impact lost steering control struck unknown went airborne landed hard struck unknown no injuries however no airbag deployment either occurred 4/07/17 appx. 2200 hrs youthful driver w/one passenger both seatbelted suffered front end & subframe damage causing motor to move toward cabin currently at body shop to determine repairablity.
The contact owns a 2014 Chevrolet Silverado 1500. While operating the vehicle in the rain, rain water leaked from the onstar antenna into the cabin of the vehicle. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
From day 1 had rust issues on frame. I found out rhere was a tsb on this.I took it to get fixed, but I am not happy with the way it was done.rust is still on frame where bumpers attach and other areas of frame not accessible.they did not recall this issue.they did not extend the warranty.there are many complaints online about this issue.they are aware if a problem and hope many owners don't realize it.I told a friend of mine about frame issue as he has one to.they extended his warranty and are going to take the box off truck to repair it.I wasn't offered that as a matter of fact I argued with them about not taking bumpers off to repair it.
The frame has massive amounts of rust. Front to back even reaching up into the cab at the rear seat mounts. Only 22,000 miles. Never seen this much aggressive rust on such a new vehicle. Fear it could effect the vehicle systems, brakes or frame integrity, seat mounts. Bought the vehicle used in June 2016 (private party) and did not realize the extent of the issue. On brief visual inspection looked like normal Michigan rust. It's so new and the body is perfect didn't think I had to look into rust issues. Checked car fax for recalls and accidents.
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that the entire frame was severely rusted including the cross bars and wheel wells. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 32,000. The VIN was not available.
A D V E R T I S E M E N T S
- Catonsville, MD, USA