This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Paint on my 2014 Chevrolet Silverado is chipping or flaking off for reasons other than natural causes. The vehicle is garage kept and has only 55,000 miles on it. The paint should in no way be failing with a vehicle this new and this expensive. As you will see in the photos the paint not sticking is in areas that do not incur damage from everyday driving. I have contacted the dealership and GM manufacturer and both have told me that paint is not their problem. When I do a quick google search for "2014 Silverado paint, " there are 100S of forums with 1000S of comments with the same issue. One of the first pictures I came to when I searched, showed the same vehicle with paint gone in the exact same spots. After talking with the dealership and manufacturer numerous times, I felt this was one of my last resorts. The manufacturer laughed me off and said NHTSA would pay no attention as paint isnt a safety concern. Someone has to make this right without me having to spend thousands to repaint. It's a clear manufacturer defect and they should be held accountable by all standards. The cost of their vehicles being so high, all parts should last for more than 55000 miles, including the paint. Again, this vehicle is garage kept and loses paint just by driving with a breeze out. Aside from the 2 photos attached, I'm also losing paint around the windshield and low on the door panels.
This is the worst paint job I have ever had on a vehicle. We bought this truck brand new from paso robles Chevrolet on September 8, 2014. By summer of 2018, the paint had started peeling off the rear passenger door. The dealership told me this is a known issue with this year of Chevrolet. Chevrolet and the dealership refused to help. This year I took the truck in to get the doors painted which cost me $2,500. While at the body shop, they discovered three more places that the paint is chipping and peeling off. I put in another case with Chevrolet and they denied any assistance.
Driving down the highway, while coming up to traffic and coming to a stop, the brake pedal became rock hard and made it difficult to slow down or stop in time. In an attempt to stop the vehicle from crashing into the rear of the other other vehicles, I swerved to the right to avoid them and side swiped a guardrail. My vehicle now has body damaged on the passenger side. It has been dropped off at concord Chevrolet in concord, California. I also filed a claim with my insurance as well as General Motors.
Satellite-radio antenna on top of truck is leaking inside of the truck. The vehicle was parked in our driveway when this occurred. Damage done to the interior of the truck due to this happening.
- St.Louis, MO, USA
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Paint started peeling on the a pillar driver side and is now peeling on passenger side same place. Also driver side rear window corner peeling as well as passenger side rear window corner paint peeling same place. Paint is now starting to peel above the rear door on the roof as well. I spoke to Chevy dealer as well as customer service and the BBB all said out of warranty even though it is a manufacture defect and the discovery rule should apply as there was no way for me to know the paint was defective within the warranty period.
There was a death in this vehicle on a state highway ga I-20 wb. Police reports were filed. The vehicle was unsalvagable. Recalls issued are dated after this date.
The paint on my truck is pealing off. I filed a complaint with Chevrolet and they investigated the problem. Chevrolet determined that it was a factory defect but since the truck had 69000 miles on it and was out of the factory warranty they would not fix the paint. I feel since it was determined a factory defect they should pay for the repairs.
It started as a small bubbles in the paint on the roof right above the windshield before the sunroof. 2 bubbles cracked and driving down the road it took paint off the roof. It looks like someone were to just peel it all off. There are no chips no dings or anything it's peeling off paint everyday and I look online and there are hundreds of others saying the same thing and it's ridiculous 40K truck and the paint is peeling off like there wasn't anything there. All the primer is still there just paint is peeling off badly. I'm very unpleased by GM and the dealerships saying it's out of warranty and can't help with this. GM knows there is a paint issue with these vehicles but won't do anything to help customers. I only have taken one picture so far will have more to come. I also have other people complaining as well about paint even on 2017 trucks this is ridiculous and we have to do something about this issue.
I purchased this vehicle June of 2018. I currently have 6+ pain chips on the truck and it keeps getting worse. I do not take the truck through automatic car washes and I keep the truck in a garage. I have seen other Chevy Silverado owners with the exact issue. I do not feel we should have to pay for these damages as its a defect to their paint job.
Purchased vehicle new in 2014 and currently has 50K (12/18) on vehicle. Significant degradation of wax undercoat on frame, peeling off allowing water etc to be trapped beneath it. Frame has significant rust on areas where undercoating failed. Dealer recommends the frame be repaired and rust stopped to "save what is left of it". dealer says GM will not cover repair. Emailed GM and no reply
My 2014 Chevy Silverado has less than 36000 miles on it and has severe rust and corrosion issues throughout the entire frame. Metal is flaking off the flame in large pieces and support elements have significant rust inside and outside. The rest of the vehicle looks brand new. I contacted Chevy and they told me it was a known issue and take it to the dealer. The dealer inspected it and said that since none of the corrosion or rust was not "through" meaning they could stick their finger through a hole, it was not covered. They offered to replace the frame at my cost. This is severe rust. It is not simple surface rust expected on vehicle. It is flaking off and would take significant labor to grind/brush and repair. The frame as it is now is a safety issue and I cringe every time I hit a pothole. I fear for my safety and for the safety of my occupants and fellow drivers if the frame were to collapse while driving due to poor construction and severe rust. I informed the dealership of this asking how flaking rust on the main frame and support members was not an issue and was told it was "minor" rust.
I bought this 2014 Silverado with 42,000 miles in October 2015. I noticed the top of the cab, by the gps/satellite radio antenna had a spot of clear coat missing it's about the size of a dime. I figured that it was normal wear and tear. However about two and a half years later both front doors, driver and passenger have developed the same issue. Both spots are very noticeable and look terrible. I've also noticed that the rear quarters have clear coat that's chipped away. I took the truck to a local body shop and the first thing they did was opened the door and noticed that I have rust forming on the inside edge of the door. They recommended I take the truck to the dealer to have it looked at as Chevy supposedly has a 10 year corrosion warranty. The first dealer didn't want to help and tried to say that I was washing it wrong. I then took it to the dealer I bought it from. I walked them around the whole truck showing every spot that has chipped clear coat. They did take pictures of all the spots I showed them and would submit them to GM with a filed claim. GM came back a few days later and said it's pretty much my problem since I'm not the 'first owner'. I could fix the issue myself, but after doing some further research. Owners of these trucks come back to say that the problem returns, some cases these trucks have been completely resprayed. This is unacceptable. We pay a lot of money for a truck and it goes to crap in less than 5 years. My last Chevy was 20 years old when I traded it in and it didn't have paint issues like these newer trucks.
Paint failure on my white 2014 Chevy Silverado. I have gone to the dealership and escalated my complaint to mary barra's office. Declined to provide remedy or correction stating there are no known defects to this product.
A D V E R T I S E M E N T S
- Boise, ID, USA