This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Chevrolet Cruze. While driving 50 mph, the vehicle began to run hot and the check engine indicator illuminated. The contact stated that the water outlet was breaking apart and causing the vehicle to run hot. The vehicle was taken to best Chevrolet (2600 veterans memorial blvd, kenner, la 70062, (504) 315-7790) where the defect was officially diagnosed. The vehicle was repaired, but the failure continued. The Chevrolet manufacturer was notified of the failure. The failure mileage was unknown.
Purchased new. Repeated failures of coolant reservoir, replace turbocharger 2X, replaced water pump, tank replacement, intake manifold, valve cover and PCV pipe, and now another failure, head gasket failure.
The contact owns a 2015 Chevrolet Cruze. While driving approximately 50-55 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the thermostat needed to be replaced. Additionally, there were mineral deposits in the engine and also the water pump needed to be replaced. The vehicle was repaired. The contact was concerned that there was no prior warning to indicate that the engine was overheated. The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 78,000.
I had stopped at the store. When I came out and started my car. It instantly made a loud whistling noise. I opened the hood nothing obvious. When left I pulled out on the main highway and it stalled. Problem was the PCV valve in the intake manifold causing several other major issues after the failure
- Bonney Lake, WA, USA
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Vehicle was driving down highway at 45 miles per hour when I received a chime alarm telling me my car was overheated. No warning before this of low coolant. Diagnosed as a failed water pump. Did a google search and come to find out several complaints on this happening to this year and make of vehicle. My car has 57,000 miles on it and many complaints have been sent out by others of this issue. I think its time to take action as this is obviously a big problem with this vehicle. I was proud to buy a Chevy Cruze and feel ashamed of myself fpr not looking up issues before I bought it.vehicle went I to limp mode without prior notice and could have cause a major accident.
The front crank shaft seal is bad. It makes the engine make a very loud chirping noise when it warms up. If you pull the oil dipstick out it stops. I've had to keep my dipstick out so that it doesn't chirp. It's causing other issues with car. Like stability control, fuel mileage and having to change oil more often. I've been trying to get it fixed but haven't been able to. I'm afraid that it is damaging the engine more than necessary. From what I've learned Chevy is aware that this is an issue with the Cruze. But no recall has been issued to fix this. Service bulletin P11297B, 2-2015
My Chevy Cruze lt will show a message on the dash reading ac off due to high engine temp. And another message saying engine overheating idle engine. No mechanic can figure out the issue and this problem has been happening the last two years 2018 and this year 2019. My ac is not turned on when this message appears. It takes all my radiator fluid from the reservoir leaving my fluid empty. There are many complaints online through forums regarding the same problem other Chevy Cruze owners are having as well. Hundreds of thousands of people are having the same problem I have.
This is the 2nd time in 2 weeks I run in to same issues driver information center (dic) displayed: (1) power steering issues (2) traction control (3) stibiltrack (4) RPM gauge goes nuts (5) oil level zeroes out then reappears (6) speed meter blank out (7) radio (MP3 usb player stops working ) (8) head light flicker (high beams look like low beams and low beams like dimmers (9) steering wheel vibrates and gets stiff but still drive able (10) does this for 1hr to 3 hr car acts normal but goes nuts and lose gas at a 2gal every 15 min normally it last longer but then goes back to close to where it was before this stated dealer replaced the PCV vale head as he said it had a air leak "?" mile on car 71,000 used as a personal car and last 1 1/2 as a lyft car and a pvt office when I had to work as a security gurd and had to remain in car in open lot in middle of winter storm with no heat ( 36 hr on with a 100 mile back and forth trip to site for a weekend )
Tried twice, car did not start. No lights just dead. Tried once more started, all looked ok. Drove 1/4 mile engine died with a clunk and jerk, service power steering warning came on, then service traction control warning came on. Steered off road (power steering was working) put vehicle in park, tried to start several times. Interior light came on but would not start. After several minutes tried again, started and check engine light was lit. Drove to home and while in reverse to park, engine died again.
Takata recall. The problem is our water pump. The car only has 63,000 miles on it. We had it fixed by a mechanic but can still smell antifreeze the same smell when the water pump went out and check engine light came back on. Hopefully you people can figure this out or if there are more complaints about this problem because it cost us a lot of money and had to cancel appointments because of it. The car was being driven by my wife on the highway when she noticed she didn't have any heat pulled into a driveway and saw lots of fluid around the engine with a strong smell of antifreeze.
While driving I noticed my vehicle wasn't giving out much heat, I was freezing and I even let my car heat up before leaving. Soon a warning light came on saying "ac off due to high engine temp" it was then I looked and noticed my temperature gage and realized my car was overheating. I got it home shut it off and the fan was still going. So I started my car again, looked at the gages to see that everything was normal. I proceeded to turn my car back off and this time the fans turned off. Doing some research and found that there are many cases in which this is happening with other 2015 models and also within 2014 back to 2012. Hoping this is an issue Chevy can make right.
11/14/17 ' pm check engine light (cel) 11/15/17 ' Honda dealer referred to Chevrolet dealer due to 'proprietary code' 11/16/17 ' 60191 miles - Chevrolet dealer performed sublet repairs - intake manifold replacement 7/10/18 - 74,958 ' am started rough; service stabilitrack, traction control, & cel mechanic pulled code P0300; cylinder #3 misfire replaced sparks plugs - cleaned fuel injectors picked up car in pm; rough start - no indicator lights 7/11 - 75,029 ' pm cel while climbing hill mechanic pulled code P0299; engine under boost & 'multiple misfires' mechanic suspected water in fuel, added lucas oil fuel treatment 7/12 ' am started rough; stabilitrack, traction control, & flash cel 7/16 - 75,086 - dealer pulled codes P0300, U0121, U0100 recommended spark plug replacement but replaced coil pack 7/17 ' am - cel while climbing hill dealer pulled code P0299; engine under boost replaced turbo charger, gasket, seals, oil feed line, corrected coolant level, cleared codes - performed road test 7/18 ' pm pick-up - started rough; service stabilitrack, traction control, & cel 7/19 ' dealer replaced spark plugs with oem recommended brand/type - kept car overnight for possible 'cold start' issue 7/20 ' car ready for pick up 7/24 ' am cel while climbing hill 7/25 ' am cel on start ' went to dealer dealer found cel not on when logging mileage dealer kept car overnight to reproduce problem 7/26 ' pm picked up car 8/16 - started rough in am; stabilitrack, traction control, & flashing cel called dealer; asked to bring car in for codes to be pulled dealer pulled code P0300; history of 186 misfires, and 'ECM communication temporarily lost' 8/30 ' 77094 ' picked up car; failed to reproduce issue 9/11 ' 77736 ' Honda dealer advised of oil leak during oil change 9/14 ' 77960 ' Chevrolet dealer replaced leaking 'oil return line coming from bottom of turbo'
Takata recall. I have a concern that Chevy Cruze might have an issue with the turbo of the vehicle. My car is 3 years old and has now experienced a turbo issue. I personally know of 2 other vehicle owners within my area that is currently going through the same issue.
When driving my 2015 Chevy Cruze down the highway I noticed that the temperature of the car was going up past the normal point and that the heater was no longer working. About 5 minutes later the display said "A/C turned off due to excessive engine heat" and then the car proceeded to go into "limp" mode where it could no longer be driven and told me to pull over and allow it to idle. After a minute or two with the engine temperature not going down, I turned off the car and had it towed to a GM certified mechanic who reported that the water pump had gone out and that the car had been leaking coolant.
Apprx. 29000 miles. Prob. 1: heater stopped workiing, prob. 2: vent blower motor making loud tinking noise. Prob 3: feel pulsating intermittently while driving, got really bad and service stabilitrak display appeared. Got to destination, car parked couple hours. Upon starting car and putting in drive with light acceleration it wouldn't move, accelerate more would jump forward then lock up. Next day had car towed to dealer. Picked car up 7 days later, it drives but now makes chirping noise when shifting with break completely depressed, break line chirping as well. Will bring back to dealer. All repairs covered by warranty. 1 month warranty left.
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- New Orleans, LA, USA