This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at approximately 40 mph, I noticed engine coolant leakage had occurred. All the coolant had been evacuated from the reservoir onto the pavement. Vehicle had to be towed to the mechanic shop and evaluated. Mechanic told me that the water pump had leaked all the coolant and had to be replaced along with the thermostat. According to service bulletin 14371A, only model year 2011-2014 are affected. I believe that model year 2015 should be added.
My car has a "knocking" sound, I've been told it's my "lifters" and that my car is too new to sound like this already! I am the first owner and I have taken my car to the dealership since day one for oil changes or any other issues
The contact owns a 2015 Chevrolet Cruze. While driving at 30 mph, the vehicle made a loud noise when the accelerator pedal was depressed. The vehicle was taken to midas, but was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted and unable to provide assistance. The VIN was not available. The failure mileage was 106,000.
I was experiencing trouble with accelerating and I pulled over and the engine burst into flame and totaled my car. Called 911 and the fire department put int out.
Our 2015 Chevrolet Cruze started idling at high rpms, had trouble shifting and the check engine light came on. We took it in and was told couldn't find the problem so they reset the code. It started again after about two weeks so we took it to an independent mechanic shop. They said it was the PCV valve and that they have seen a lot of Cruze' with this problem.
- Coupland, TX, USA
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The contact owns a 2015 Chevrolet Cruze. While pulling into the driveway, strong fumes emitted inside the vehicle and within the air vents. The contact turned off the air conditioner and the engine overheating warning indicator illuminated, and smoke entered the vehicle. The contact was able to turn off the vehicle and she and a child passenger exited the vehicle. The dealer (gordon Chevrolet, 6301 E roosevelt blvd, philadelphia, pa 19149, (215) 537-2377) was notified of the failure and asked the contact to have roadside assistance tow the vehicle to them for diagnostic tesint. The manufacturer was notified of the failure. The approximate failure mileage was 18,148.
The contact owns a 2015 Chevrolet Cruze. While attempting to accelerate the vehicle, it began to sputter and hesitate. The dealer was unable to duplicate the failure. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 27,250.
The contact owns a 2015 Chevrolet Cruze. While driving various speeds, the engine stalled without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.
The contact owns a 2015 Chevrolet Cruze. While driving 15 mph, smoke appeared from the engine. In addition, the vehicle leaked oil onto the ground. The vehicle was diagnosed as needing the engine oil filter cover seal and cap seal replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 6,650.
I purchased this 2015 cruz with 18,000 miles on the vehicle from lee johnson Chevrolet in kirkland, wa. It has been back to the mechanic 3 separate times with a complaint that this vehicle excelerates sporadically and without notice. There is no fault codes that come up. The mechanics drive it but this does'nt happen to him, therefore they state that this is not a problem. I feel totally unsafe when this happens and I'm afraid to drive this car. ( I drive with one hand on the gearshift in case this happens so I can put it in neutral immediately. I want this complaint to go on record that I have filed this claim as well as worked with the mechanics on 3 different occasions and feel as if I have no recourse for what I consider a serious problem
Since owning my new 2015 Cruze I have had several concerns which have not been addressed of fixed by the technicians the list is: While traveling down the road my radio system has blacked out; shut off and restarted itself; it happens every other time I am in the car, sometime it happens several time on a long drive. I have also experience drifting of the car when traveling down the highway; when I correct the drift the steering wheel is stiff and causes an over correction pulling me the other direction. The biggest concern I have experience lately is the loud high pitched noise coming from under the hood; this occurs after I have parked the car and removed the key; one time I could hear the coolant lines gurgling. Very scary not knowing what is going on under there.
Cruze has coolant odor outside car and has loss of coolant at every oil change. Dealer does not write this down on service records. This is similar problem as 2012 Cruze eco I had to trade in because GM/dealer could not fix the problem of antifreeze loss. Under some conditions coolant temperature gets up to 236 deg F before radiator fan comes on and this gets worse in winter. This high temperature seems to align with problem but the analog gauge stops at about 3/8 and will not go further even when digital temperature registers 190deg F or 240 deg F. ( they said gauge is designed this way) GM and dealer say system is working as designed but haven't explained fan operation or why temperature gets to 236 deg F when normal temperature is 221 deg F. they cannot explain odor or loss of coolant. This could be problem in any Chevy Cruze eco and if driver does not watch coolant level the car could overheat.
The contact owns a 2015 Chevrolet Cruze. While driving approximately 3 mph, the vehicle stalled without warning. The failure recurred on two other occasions. Also, on another occasion, the brake pedal failed to stop the vehicle. The contact placed the vehicle into reverse and the brake pedal responded. The vehicle was taken to the dealer and the failure was unable to be duplicated. The manufacturer was not made aware of the failures. The approximate failure mileage was 190.
A D V E R T I S E M E N T S
- Kissimmee, FL, USA