This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Turbocharger is faulty and causing check engine light to come on. Chevrolet is telling me I have to continue to drive my car for at least another 2-3 months before the part will be in because thousands are waiting on this same part for the same model year car. I've put in a case with them and they seem to be in no hurry to give me answers on how long this will actually take and when I can expect my car to be safe again. Without a loner car, I feel very uneasy about driving my broken vehicle and they are acting like this is no big deal.
All digital electronic messages will spin if you turn key where you would read speed. Manual gauges are not working. Check engine, air bag, stability control system lights all on. Car started for less than 5 seconds and the smell of extreme electrical so bad.. turn off immediately. Lift hood and everything too hot too touch. Can't get help from anyone! they say no recalls. The car is a recall where. I purchased it at, gallas Chevrolet, albuquerque nm told me before this di not drive could be fatal. But will not pay for a tow or diagnostic test. GM financial, my financial company said it should be easy they take the car back send it in. They will credit our note. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2014 Chevrolet Cruze. While the contact's daughter was driving 20 mph, the steering wheel seized and the stabilitrac and check engine warning indicators illuminated. The contact turned the vehicle off and back on, which failed to reset the steering and caused the contact to leave the vehicle parked in a parking lot. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired and the failure recurred. The VIN was unknown. The failure mileage was approximately 85,393.
*engine fire* 4/10/19... (xxxxx) was in the car and it was idling at the sandy, Utah mcdonalds parking lot when smoke and smell came from engine. She put out fire with water. I arrived 15-20 minutes later to help. I inspected engine compartment and did a visual check only to find burnt wiring. There was no other known issues and verified no fluids spilled. I called the insurance company and they had towed to riverton Chevrolet to work with Chevrolet and have known engine fire risks. 2014 Chevrolet cruise case# 95243938936 (GM) VIN: (xxxxxx) 4/11/19 insurance company towed to riverton motors. Riverton motors invoice# 6209533 / 6206861/1 4/11/19 the day after the engine fire, I received a call from fred uribe (service rep.) from the riverton motors service center. He stated that there was oil all over and it needed repair. I told him that the car was in for an engine fire and I never had an oil or any car leaks. He told me it would be ~$600 to repair the oil cooler leak and it needed to be repaired before the engine fire issue. A few days later fred called and said it was actually a transmission fluid leak. They diagnosed the fire as being started from the transmission fluid leak? the invoice wrongly stated that I reported a leak needing repair and not the fire I reported!!! I informed riverton motors that there was an engine fire and not any leaks. Invoice incorrectly stated: Customer stated vehicle has a coolant leak, later stated the customer stated vehicle has an oil leak. And then vehicle found the radiator leaking. The invoice did not state the actual reason for the service was an engine fire!!!! state farm insurance claim: 44-8388-Q93 amount: $148.78 comprehensive - fire 5/20/19 reported to GM/machella engine fire 2014 Chevrolet cruise case# 95243938936 6/10/19 reported to NHTSA parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I will be driving when all of the lights on my dash start going on and off, power service track shows up, my radio will shut off and it becomes a black screen. I will be driving or stopped at a red light or turning and the car will actually completely turn off and start coasting. If I am at a stop light I will than have to put the car into park and then turn the key to start the engine again. I have had to jump my car numerous time to where I keep a portable jump in my car. My key will get locked in the ignition and I have to stick a wrench under the steering wheel to get it out. I have replaced my alternator and my battery was so swollen I had to replace that as well. The wiring was replaced to connect the battery and alternator and I just had the BCM replaced. I'm still having all these issues after all these repairs. This has been happening since November of last year and it happens every time I drive my car!
- Broomfield, CO, USA
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While driving, the engine suddenly stopped and messages appeared on dash about servicing air bag and power steering. Very dangerous as car was moving 45 mph and had to move to shoulder. Towed to dealer and was told it was negative battery cable. Happened again - towed it back to dealer and was told it was positive battery cable.
I was checking a lot of the stats online for the 2014 Chevy Cruze and there were already reports out safety reports that there were some issues with the vehicles ignition and power steering and there were numbers and codes and I'm a bit upset because they sold me this vehicle knowing that there was some things that were wrong with the vehicle and that could have been my safety at risk while I'm driving on the road and the engine just shuts down the way it's been doing.
My vehicle for the last year has been having some engine issues where it will lock up on me I can't get my key out of the ignition and all the lights will start going off saying it needs service and then it will stop and go back to the regular odometer. I've kept up with my oil changes I've kept up with any service that needs to be done on my vehicle but today my engine completely shut down when I started to run my air conditioning. Usually I can get under the hood and wiggle some wires and then things will go back to the way that it was but lately my car has been shutting off on me while I'm driving and I had a service appointment for next week to go and see a professional to get under the hood to see what was going on I figured it was probably just another oil change it is about that time, but I was on my way to a friend's wedding and I had to stop and when I stop my car did not cut back on I pop the hood and wiggled some wires like I usually do but there was no activity whatsoever underneath the hood. I started thinking to myself maybe I should put some oil in it but I don't want to ruin my engine and I started thinking maybe I need some antifreeze but again and I'm not a mechanic so I don't want to assume and then do something to make things a lot worse but today my engine completely shut down on me and I had to wait in the heat for over an hour to get a jump.
I started having issue last year with the engine. I called Chevy and was advised my warranty expired 12 day's before my complaint. After doing some research I learned that multiple consumer's across the country are having the same issues with the heating system and engine. I feel my car should have been recalled. The vehicle will just shut off mid traffic without warning. I have invested more than 1000 dollars and it's still having issues.
GM service bulletin pip5197J (as amended 10/2018) describes multiple issues with the PCV and non return valve on this engine. If either part fails it is a costly repair and can lead to oil spraying out of the valve cover/intake manifold. This happened to my vehicle in October and has happened to a huge number of other vehicles in the past 6 years. The oil expectorate from the engine can burn and cause smoke to enter the passenger compartment leading to respiratory issues for the passengers. The issue is known to GM but they will not issue a recall or service warranty extension. In addition to the smoke issue, the oil can also form a hazard on the roadway through oil droplets. A very tiny stopper ball in the valve can malfunction, leading to a cascade of failures throughout the engine. The service bulletin covers 4 specific models of vehicles from 2011-2019.
The contact owns a 2014 Chevrolet Cruze. While driving at unknown speeds, the vehicle shut off and the key failed to release from the ignition. The vehicle was jumpstarted and returned to normal. The contact called crain Chevrolet (9911 I-30, little rock, ar 72209, (501) 436-4484) who stated that diagnostic testing was needed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 59,045.
I had the car for almost 4 years and some warranty has expired. Now I'm experiencing lots of problems. First it was coolant leak, radiator, water pump, thermostat and now the head gasket are out called dealership & GM and they say the can't do nothing about it. Currently still paying for a for the car and have not received no help for either parties mention above. I will like to know if this car is in the lemon law or if someone can help me. Thank you
Vehicle was taken into GM dealer (larkin-cobb) Chevrolet because it was leaking coolant. Had to add coolant to reservoir at least once a week. Dealer found a small valve dripping on the engine and replaced it. The vehicle was under remaining powertrain warranty at the time of complaint/issue. The vehicle continued to leak after said repair and was brought back to dealer 2 more times and dye test was done and they said they could not find the problem. On the third time the vehicle was taken back again with the same issue..loss of coolant. The dealer and GM warranty now want to charge me for cylinder head removal and head gasket replacement. I contended that the car was under warranty at the time of initial repair and the issue was not resolved and should still be fixed under powertrain warranty. GM warranty rep said no...the "date" had expired. Now I have no choice but to pay for repairs that should have been covered under powertrain warranty..and GM wont "own" up to its warranty. Cant just take the vehicle back because it was setting off "high temperature" code when at idle and also moving. After researching..these Chevrolet Cruze have a very bad history of cooling problems...including water pump, turbo seals, and blown head gaskets. GM should honor thier warrantys and fix the engine and cooling problems with this car.in my opinion, any cooling problem should be fixed because it is badly engineered.
Leaking oil on exhaust and GM wont fix it even car is still under factory warranty. Smells bad inside vehicle as burning oil. Concerned it may start on fire
My 2014 Chevrolet Cruze started losing power upon acceleration. A few days later, the engine diagnostic light came on. I knew something was wrong when I couldn't keep it running in my driveway to clear the ice from the windows. Finally, I was able to drive it to our mechanic. When he ran the codes, his computer showed two sensors and the alternator needed replacing. Over $700 later, the problem still wasn't fixed. I was afraid to drive my car, fearing the lack of power and bogging would cause me to stall in traffic, thus increasing the likelihood of causing an accident. It is burning gas and bogging upon acceleration and / or while idling. Sometimes, it is difficult to start. The diagnostic light is still on. Today, my mechanic identified the problem. The check valve in the intake manifold has stopped sealing and has disappeared. Where did it go" inside the engine" I ask. It will need a new vent tube, a new intake manifold with the check valve intact, and a new valve cover which has to be replaced due to a little diaphragm which can't be replaced by itself. Another poor design. This car only has 47,967 miles as of 2-05-2019. I bought this car for the good gas mileage, which has been greatly reduced at this time. GM needs to correct these problems since this issue has been caused by a faulty design of the intake manifold. Please investigate this issue as NHTSA has a bulletin number (11170978) identifying the same problem with the Cruze in other states. As a senior on a fixed income, it would be greatly appreciated that this problem is corrected as soon as possible. Thank you.
The water pump in my 2014 Chevy Cruze. Started to leak. When I took it in for service they said it and the thermostat and thermostat casing had to be replaced. The vehicle only has 51,000 mi. I found a bulletin #14371 B dated Jan.2015 that explains a special coverage adjustment for 2011-2014 Cruze the dealership said that was only for 1.4L engines not my 1.8 L engine so it isn't covered. I have found other 1.8L crude owners on lemon law sites that also claim problems with the waterpumps.
The intake manifold design on the turbo engines are faulty and fail every 40,000 miles or so. GM is aware of this issue and yet there is no attempt to redesign the intake manifold. The check valve in the intake manifold is what fails to work. The check valve stops sealing and eventually disappears causing a leak. There is even a bulletin describing the issue but yet no fix by GM. What does it take to force GM to fix their faulty designed product?
Problem no.1, my Cruze has lost power, the heater puts out cold air, the radiator is losing fluid, the engine has started to over heat, and there is wet spot under the exhaust pipe when I idle the engine! that means my car has ether a blowen head gasket or cracked head! the car has less then 85,000 miles and if the head is cracked, I think I know why because GM decked the block the short-way center out to the ends! witch can leave a valley in the center of the block! they made the same mistake with the Grand Am quad-4! the head all cracked between cylinders 2 and 3 because the block wasn't decked square! I have to take it to the dealer on sat 12/29/18 wish someone would check the block, I know the dealer will try to blame my and to make me pay for some or all of it, even though it is sill under warranty! problem no.2, I purchased a new Chevy Cruze eco with a manual transmission 4 years ago, I got it because I wanted a high mpg car and I have been driving standard transmission since I started driving and I knew I could better mileage then rated (65.5 mpg my best score!), but the shifter has to much slop in it, I had a cutlass with a hurst shifter that was 16 inches tall and used that had less slop! I have complained to dealer about it since the day I got car! three times I have put the transmission in both first and third gear at the same time! I can't tell you how many time I have missed the shift while still holding all the way in position! if I am in a hurry I can't find the gear at all! problem no.3, the hydraulic throw-out bearing is slushy and slow. Because the master-cylinder and feed-line is to small! I am a fast shifter, and I can out shift the clutch! that is bad because the pressure plate doesn't close fast enough it causes excess ware and burning of the clutch!
The contact owns a 2014 Chevrolet Cruze. While driving 35 mph, the check engine warning indicator illuminated. The vehicle was taken to O'conner auto park (199 riverside dr, augusta, me 04330. 207-622-3191) and repaired per an unknown NHTSA campaign number. The contact stated that the recall repair failed to remedy the failure as the check engine warning indicator remained illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 63,931. Consumer received a recall for catalytic converter failure. Check engine light came back on soon after. Emissions is under warranty for 150,000 miles or until 2029 which come first. Updated
The contact owns a 2014 Chevrolet Cruze. While driving in traffic, the vehicle shut off and the steering seized. The contact stated that the vehicle came to a complete stop on its own. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 66,000.
A D V E R T I S E M E N T S
- West Des Moines, IA, USA