This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car has died 2 separate times while sitting for multiple days without driving (battery will go to 0). 2 other times, I have been driving, and my car will completely shut down. My battery goes from 14.5-0 in a matter of seconds. It feels like someone slams on my emergency brake while I am driving. It is incredibly dangerous. I then always have to have my vehicle towed back to my dealership to be worked on.
The contact owns a 2014 Chevrolet Cruze. While driving 70 mph, the vehicle stalled without warning. On another occasion, there was an abnormal clicking noise and the vehicle stalled. The dealer was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 54,000. The VIN was not available.
For the atleast 5 months my car has been stuggling to accelerate when coming from a stop or driving on both city streets and highways. Also my radio would go out for some reason while driving on city streets.
My Cruze diesel around 30K miles, had an electrical issue which resulted in the dealership replacing the radio and other electrical nodes. Around 40K miles the battery and alternator went bad. None of which were covered by the dealership so I had to pay for it myself. Since 45K miles, the car has randomly popped up a message saying the engine power is reduced. I travel to large urban areas and this has happened to me in the worst of situations and I am lucky to be alive due to this issue. This now comes on often and is not covered by the Chevy dealership I went to. I just purchased this car in 2014. Seriously considering the lemon law
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle stalled while driving. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic, which located several failure codes at the ignition switch, throttle body position, and the air flow sensor. The vehicle was not repaired. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 70,000.
Soon after purchase in 2014, my Cruze turbo diesel started having many different errors showing on the dash display anywhere from traction control, power steering, and others. After many attempts through local dealers, GM sent a technician to me and repaired that issue. Now there has been many issues with the car flashing issues on the dash about diesel exhaust fluid poor, particulate filter full need regen, and finally power decreased, which I did not have hardly any acceleration. I followed every procedure the owners manual and car told me to do, and still did not regenerate the particulate filter. The dealer had to force a regeneration on the filter and order a def heater. It seems that there is many electrical issues with this car and once one is repaired, another one appears. Other than the electrical / computer issues which is unpredictable, it is a great car since we purchased it new.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at 25 mph and while coming into a turn, the vehicle stalled. The contact also stated, the steering wheel became difficult to turn. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
My cars power steering went out while I was driving for short bursts. I took it to the dealership and they said that the power cables to the battery went bad but that it isn't covered under warranty. This car is only two years old. This caused me to have a small accident because the power steering went out while I was driving and attempting to make a turn.
I was at a stop light and had "reduced engine power, " "service stabilitrak, " come on and the radio went dead and the dash lights went dead too. I am really concerned about this happening on the highway at speed.
The contact owns a 2014 Chevrolet Cruze. The contact stated that the service power steering and service vehicle stability trac warning lights illuminated intermittently, and the radio functions failed intermittently also. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
2014 Chevrolet Cruze. Consumer writes in regards to transmission shift problems. The consumer stated it took a while, before the gears shifted properly. Also, at times, there was a smell of gas and coolant. The battery cables were corroded.
Car randomly will shutoff/jerk and restart, similar to turning off the key and turning it back on immediately. All of the dash lights came on and went off, the radio restarted and froze. Vehicle lost power electrically and the engine shutoff for a split second. Vehicle has electric power steering that quit, due to loss of vehicle power. This occurred while coming to a stop at a stop light, almost stopped.
Driving down a road on the Friday morning. When a deer popped up in front of me. I hit the deer on cruise control going 70 mph; but was hard braking to avoid the deer. The vehicle clipped the deer on the front left side of the car by the hood. The airbags did not deploy, meaning it wasn't even a big impact. So I pulled over to call authorities when the car began to smoke. Shortly after, estimated two minutes, the vehicle caught fire. The fire begin on the front left side of where the battery was located. It completely burned down the car. Not sure how hitting a deer, would not set off the air bags and also start a fire. Luckily I was able to make it out with no injuries.
2014 Chevrolet Cruze. Consumer writes in regards to ignition key problems. The consumer stated a few days after the vehicle was purchased the ignition switch turned off by itself while merging onto the highway. The consumer stated her husband's ring was holding many keys and it appeared that one became wedged on the steering column.
The car was cranked with remote start, child was put in the car, front door was closed by the wind with keys in the car, actually two sets of keys with a key for the vehicle on the sets, and all of the doors locked not recognizing these keys with the car cranked and the a child in the car. This is a safety hazard and defect for certain that needs to be fixed immediately.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at approximately 60 mph, the vehicle stalled but was able to be restarted. The contact also stated that when attempting to drive the vehicle, the vehicle jerked incessantly. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that after the vehicle was repaired, there was an abnormal burning odor inside the cabin. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 3/31/15 updated 9/20/2017
3rd time since purchasing in March 2014 that heater and or air conditioning has stopped working. Was told first 2 times that it was the motor and sensor, those were replaced now while making yet another road trip 4 hours from our home with our child the heat went out. Heater will not blow warm air or any air for that matter and defrosted will not work resulting in us stopping every few miles to manually wipe the windshield down.
Water pump had to be replaced due to leak, computer reprogramed to fix steering wheel catch, battery terminal cable replaced for unknown reason. All this on a brand new 2014 Cruze. Wtf? not to mention initial drive shaft repairs. Thought this was an american made car with quality american parts, worst first new car buyer experience ever. Make it right GM.
A D V E R T I S E M E N T S
- Seville, OH, USA