This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle stalled while driving. The vehicle was taken to the dealer several times for the failure. The dealer performed a diagnostic, which located several failure codes at the ignition switch, throttle body position, and the air flow sensor. The vehicle was not repaired. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 70,000.
Soon after purchase in 2014, my Cruze turbo diesel started having many different errors showing on the dash display anywhere from traction control, power steering, and others. After many attempts through local dealers, GM sent a technician to me and repaired that issue. Now there has been many issues with the car flashing issues on the dash about diesel exhaust fluid poor, particulate filter full need regen, and finally power decreased, which I did not have hardly any acceleration. I followed every procedure the owners manual and car told me to do, and still did not regenerate the particulate filter. The dealer had to force a regeneration on the filter and order a def heater. It seems that there is many electrical issues with this car and once one is repaired, another one appears. Other than the electrical / computer issues which is unpredictable, it is a great car since we purchased it new.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at 25 mph and while coming into a turn, the vehicle stalled. The contact also stated, the steering wheel became difficult to turn. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
My cars power steering went out while I was driving for short bursts. I took it to the dealership and they said that the power cables to the battery went bad but that it isn't covered under warranty. This car is only two years old. This caused me to have a small accident because the power steering went out while I was driving and attempting to make a turn.
I was at a stop light and had "reduced engine power, " "service stabilitrak, " come on and the radio went dead and the dash lights went dead too. I am really concerned about this happening on the highway at speed.
- Wichita, KS, USA
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The contact owns a 2014 Chevrolet Cruze. The contact stated that the service power steering and service vehicle stability trac warning lights illuminated intermittently, and the radio functions failed intermittently also. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
2014 Chevrolet Cruze. Consumer writes in regards to transmission shift problems. The consumer stated it took a while, before the gears shifted properly. Also, at times, there was a smell of gas and coolant. The battery cables were corroded.
Car randomly will shutoff/jerk and restart, similar to turning off the key and turning it back on immediately. All of the dash lights came on and went off, the radio restarted and froze. Vehicle lost power electrically and the engine shutoff for a split second. Vehicle has electric power steering that quit, due to loss of vehicle power. This occurred while coming to a stop at a stop light, almost stopped.
Driving down a road on the Friday morning. When a deer popped up in front of me. I hit the deer on cruise control going 70 mph; but was hard braking to avoid the deer. The vehicle clipped the deer on the front left side of the car by the hood. The airbags did not deploy, meaning it wasn't even a big impact. So I pulled over to call authorities when the car began to smoke. Shortly after, estimated two minutes, the vehicle caught fire. The fire begin on the front left side of where the battery was located. It completely burned down the car. Not sure how hitting a deer, would not set off the air bags and also start a fire. Luckily I was able to make it out with no injuries.
2014 Chevrolet Cruze. Consumer writes in regards to ignition key problems. The consumer stated a few days after the vehicle was purchased the ignition switch turned off by itself while merging onto the highway. The consumer stated her husband's ring was holding many keys and it appeared that one became wedged on the steering column.
The car was cranked with remote start, child was put in the car, front door was closed by the wind with keys in the car, actually two sets of keys with a key for the vehicle on the sets, and all of the doors locked not recognizing these keys with the car cranked and the a child in the car. This is a safety hazard and defect for certain that needs to be fixed immediately.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at approximately 60 mph, the vehicle stalled but was able to be restarted. The contact also stated that when attempting to drive the vehicle, the vehicle jerked incessantly. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that after the vehicle was repaired, there was an abnormal burning odor inside the cabin. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 3/31/15 updated 9/20/2017
3rd time since purchasing in March 2014 that heater and or air conditioning has stopped working. Was told first 2 times that it was the motor and sensor, those were replaced now while making yet another road trip 4 hours from our home with our child the heat went out. Heater will not blow warm air or any air for that matter and defrosted will not work resulting in us stopping every few miles to manually wipe the windshield down.
Water pump had to be replaced due to leak, computer reprogramed to fix steering wheel catch, battery terminal cable replaced for unknown reason. All this on a brand new 2014 Cruze. Wtf? not to mention initial drive shaft repairs. Thought this was an american made car with quality american parts, worst first new car buyer experience ever. Make it right GM.
Can't remove key when car is in park. Two different times now. Also car with 900 miles on it failed to start and key was stuck this time also. Tow truck driver called, he also could not remove key. Checked car for anything left on, found nothing. Jumped car, it started, he moved the shifter lever roughly several times, key came out. Told us not to turn car off and take it to dealership. Driver thought battery was bad also. Took car in. They kept car three days. Were told twice by service man battery had a bad cell. When called to pick up car, service told us we must have left something on. That nothing was wrong. And we must not have shifter in park. Left dealership, no battery replaced, no real answer to why key didn't come out. Did not even put car on a charger to get battery back to 100%.
4 times this month I was sitting still and all lights on dash came on.the car only has 1100 miles.the trac malf light, brake light, steering light ect.this car is only 4 months old and already giving problems like this.very un happy with car.
Our Chevy Cruze 2014 ltz has a push ignition button to turn the vehicle on. I dropped my husband off at work and drove to a shop 20 miles away. When I turned off the vehicle, the warning message displayed no key transmitter (this was the only time this message became present). I realized my husband had the keys in his pocket. I could no longer turn on the car or do anything with it besides lock it. I had to crawl through the back seat, to use the trunk safety latch (since no manual trunk release!) and get my stroller out for my baby. The car will signal if passengers seat belt is off when the vehicle is running, but it seems very strange the car drove the 20 miles without a key and no warning there was no key in the vehicles premises. This really could have been a huge safety issue had I stopped in an emergency lane and been stranded. The car must either cut the engine off immediately once the key leaves a certain foot distance or like the seatbelt warnings that are both 'auditory and visual' needs to be corrected to this same specifications. It may seem like a minor thing, but we are a military family stationed overseas, and being stranded abroad on unknown roads was a huge disaster this week especially with a baby on board the vehicle. Please I beg you to have the Chevrolet/GM motors make an immediate change and or recall to this issues.
I parallel parked my car on a hillside street with the front wheels angled to touch the concrete curb per the city's hillside parking rules. I removed the key and locked the doors. When I returned to drive home after the car was safely parked for about 1 hour ( time was about 6:30 pm--still daylight) I could not turn the ignition key to unlock the electric steering lock. None of the electrical accessories worked because the steering wheel was locked. I couldn't open the electric windows, so I was sweating with all the windows closed. I was able to call onstar with my cell phone for help and they confirmed that my battery was fully charged and they had me try my other ignition key and to repeatedly turn/rock the steering wheel forcefully to unlock it with the key in the ignition. After nothing worked, the onstar service person said he would call a tow truck for service. After we hung up, and I was waiting, I tried the ignition key again, and the key turned and unlocked the electric steering lock. I could start the car to drive again.I called onstar back to cancel the tow service call. I took the car to my Chevrolet dealer 3 days later for a routine maintenance appointment I had made 3 weeks before. Nothing they could do, except advise me not to angle the front wheel when I parked & locked the car. This does not seem like a safe way to design an steering ignition lock. It took me over 45 minutes to finally unlock the steering wheel & start the car.
After purchasing the 2014 Cruze on July 29, 2014, I drove it to my residence which was for 6 miles and parked in my driveway. I placed the shift level in the park position and set the emergency brake. My grand daughter, age 16, asked if she could test drive the car. After entering the vehicle, she released the emergency brake and attempted to start it. The car would not start and unknown to her while attempting to start, the vehicle slowly went backwards into the street. The shift lever in the vehicle was stuck in park and would not move and it would not start. I called on star and asked them to run a test on the car to see what was wrong with it. The lady came back with no known problems from their test. I asked and she called a tow truck to return the vehicle to the dealer. The Cruze was repaired the next day. The problem was identified with a defective shift cable. The casing around the shift cable at the transmission cracked causing cable not to release leaving transmission in free mode. I was upset and angry with the dealership and GM because the vehicle broke down in the first 6 miles. I then checked for recalls on the vehicle and found GM recall number 14048 and NHTSA recall 14V092, which identified my defect exactly, but did not include my VIN in the recall order. I called GM and expressed my concerns they assigned a case number and a very nice lady called and asked what would make me happy. My main concern was the safety of my family and other people who have bought the Cruze with a defective shift lever cable. Once a part is identified as defective it should no longer be used and it should be replaced on all manufactured vehicles. I was offered a replacement vehicle by the dealership and GM but I declined the offer.
I recently purchased a brand new 2014 Chevy Cruze. On the way to work four days after purchasing it, I was side swiped by another vehicle at 55 mph. My vehicle was put into a spin, I hit a curb and snapped the passenger side sub frame, spun out, and my vehicle went up into flames. It was engulfed within 20 seconds of the accident. I had to kick the driver door our because it wouldn't open. I was lucky enough to get out of the car before being burned. There were no deaths, I was the only occupant of the vehicle and I was able to exit the vehicle with a moderate concussion, and multiple bruises. Had there been anyone else in the car, the outcome would've been different. The vehicle had 200 miles on it at the time of the accident. I don't recommend buying a Chevy, they are not safe vehicles. GM will not return my phone calls or do anything to correct this issue.
A D V E R T I S E M E N T S
- Vidor, TX, USA