This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The computer system goes on and off at random, which causes malfunctions in other areas, particularly the power steering and security system. My power steering has gone out multiples times, causing near accidents. The security system also locked up due to the computer, and it took 15 minutes to get it started in the Arizona heat. The power steering issue is incredibly dangerous.
Engine overheated. Tech found cooling fan not coming on. Tech found cooling fan connector melted. Tech used power probe to send 12 volts to cooling fan motor. Blew the circuit breaker in the probe. Motor faulty. Tech suggest new cooling fan motor & pigtail assembly to repair. The above description is word for word from the repair invoice. The repair shop also told us this was a pretty serious defect and could have caused the vehicle to catch on fire.
The contact owns a 2013 Chevrolet Cruze. While at a stop light and depressing the accelerator pedal, the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed, but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000.
I had an issue starting the car a week after purchasing it in February. Random warning lights would turn on and off. I read through the owners manual and it said it may be a security issue if the key isn't clean. I cleaned the key it seemed to have fixed the problem but after a few months it came back briefly and I'd clean the key and it would be fine. On the morning of July 30th the car grinded the gears and then had trouble starting as if the battery were dead. The key was clean. After a couple tries it started. Later that day the power steering alert came on and the engine bogged down and I lost control of the vehicle for a brief moment. The light went back off and it worked fine for the rest of the day. The next day after running fine all day while on an exit ramp of a highway multiple alerts began going off and all the warning lights came on and a moment later the car stalled. It would not even crank to restart. The rear caution lights would not work unless the key was turned. The radio and dash work and light up but the power windows wouldn't operate.
My Cruze died on the restaurant parking lot in the midle of the busy Friday. Came out to drive, put the key in to the ignition, turned to start and "boom" everything went out. No power was comming to any little or vital component of the car! checked the battery - was good! tryed to pull the key out - no way! it was almost like glued inside the ignition lock! everything remained dark for some time, I could not retrive a single signal so had to tow to nearest Chevrolet dealership. No word on it yet!
The contact owns a 2013 Chevrolet Cruze. While driving at various speeds, the radio turned on and off intermittently, the gauges fluctuated, and the interior lights and headlights turned on and off intermittently. The contact stated that the engine stalled. When the ignition was turned to the off position, the key did not release. The vehicle was taken to a dealer where the cause of the failure was unknown. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.
The contact owns a 2013 Chevrolet Cruze. While driving 55 mph, the gauges and the meters on the instrument panel failed. The contact stated that the parking assist, service battery terminal was displayed across the message board. The vehicle was taken to a dealer. The technician diagnosed that the battery cable needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was then taken to an independent mechanic. The mechanic diagnosed that both side object detection systems needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.
The contact owns a 2013 Chevrolet Cruze. While driving approximately 2 mph and trying to make a U-turn, the power steering seized and the vehicle came to stop. All the warning lamps illuminated. The failure recurred several times. The vehicle was taken to the dealer. The technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 21,000.
The contact owns a 2013 Chevrolet Cruze. The contact received a warranty letter from the manufacturer for the battery connections. The vehicle was repaired, but the air conditioning failed. The dealer could not determine the cause of the failure. The failure mileage was 35,000.
The contact owns a 2013 Chevrolet Cruze. When the key was in the off position, the vehicle started independently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 39,000. Updated 04/06/15
Radio will shut off and turn back on. If blinker is activated at time the blinker will also quit working. I can go an entire trip without it doing it, or it can happen every minute or so repeatedly in a trip. This is not safe.
While driving the lights in the radio began to flash on and off and radio would also come on and off, the windows became stuck while trying to roll them up, lights would go on and off as well.
The contact owns a 2013 Chevrolet Cruze. The contact stated that while driving approximately 30 mph with the heating system activated, there was a odor of fumes emitting from the vents. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The VIN was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was unknown.
I was driving home and hit an 8 point buck that weighed about 180lbs head on that caused damage from the middle front center of the car extending to the drivers side of the car and smashing up into the motor. The instrument panel immediately illuminated to service airbag but the airbag never deployed. I was told if I was going slower, the deer would have went through the windshield. I could have been seriously hurt since the airbag didn't deploy. I bought this car brand new with only 17 miles on it. I have driven it for 2 years and now have to wonder if my family and I were put at risk for the last two years, while traveling to Ohio, from Iowa and out to boise 3 times. Of course I will be told there is nothing wrong and the car will be repaired, and I will be forced to continue driving a car that I won't really feel safe in because I won't know for sure if the airbag system is fixed, and will work right if this unfortunately will ever happen again. Somehow this will be pushed under the rug and there will be nothing I can do about it.
I bought my 2013 Cruze in June 2014, with around 40K miles on it. In September the car began having issues. At first it was just that the radio and all dash lights would shut off. Then I had multiple service lights that would flash randomly. Those included stabilitrak, traction control, power steering and security system. At one point, while driving in a parking lot, my power steering completely locked up. My car eventually stopped starting. I was stranded at school and had to call a tow truck. When this happened, my key actually got stuck in the ignition. I was able to jump the car after several minutes of trying, but it would not keep power. I had it towed to the dealership, but they were not able to find anything wrong with it (no codes even came up on the computer) and it ran just fine for them. I drove the car home, and the next day had the same problem. This time after about 30 minutes of trying to get the car to start, it did, so I drove it straight to a Chevy shop. Again, they couldn't find any codes, but said they replaced some wiring and cleared the computer. I didn't have anymore problems until last week, when it all started happening again. I've had the power steering lock up on me in the middle of an intersection! the weird thing is, when my car doesn't want to start, all I have to do is use the little electrical knob that moves the drivers side seat back and forth, and everything fires up. GM needs to figure this out because it's bound to kill someone!
Coming to stop light doing only 15 mph from where I was coming from and all electrical went down. The radio was still on but couldn't : turn up/down music, use any controls on steering wheel, the infotainment screen was black. Had to turn the car off at a stop light and it didn't want to start until I did it twice. After that it was fine and hasn't done it since- but now I see others are having same issues. Also, notice the lights inside do sometimes get brighter then duller on their own- everything including the dashboard and infotainment center. Car also does have an odor with the heat on.
I could smell coolant/antifreeze when the heater was on and the temperature was set to a high setting. I didn't think anything was wrong, just thought it might be a break-in issue. As of today's date Nov 9, 2014 I still can smell the coolant smell when the heater is on. Recently I received a letter from GM concerning possible coolant loss. At my last service of the vehicle I asked the dealer to check for this problem. Nothing was reported to me from the dealer. I assumed that there was no problem. The other issue I have noticed is dash lights dimming or brightening on their own. The latest problem was that the car would not start this morning. Drove perfectly yesterday, this morning dead. Jumped the car and everything seems fine. Making an appointment with the dealer. Noticed that the coolant level is about 3 inches low in over flow tank. Looked on the internet about Cruze cars and found many posts about electrical problems. GM tells them all that they are not aware of any electrical problems but you tube videos show gauges and radios cutting out when driving. Some videos describe cars shutting down when driving and not restarting. Others have service messages appearing on the information screen and the dealers find nothing wrong. It is starting to sound like the infamous Jeep Grand Cherokee electrical problems. I am seriously thinking it is time to get rid of my 2013 cruise as the factory warranty will expire soon. Current mileage is 27490 on Nov 9, 2014.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA