This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There are times when the car will shut off while I am driving. The radio goes off and on, and the warning of check stability trac, I have video of this happening. I have taken it in many times and have been told that they cannot do anything about it because they can replicate what I am speaking about. This has happened on many occasions.
On 10-1-14 my Cruze eco would not start. After multi tries and hearing only clicking sounds it did start. After getting to my destination and letting the car sit for hours it did the same thing again. Contacted dealer was told to bring car in which I did on 10-3-14. After a week, they stated they showed the alt was not charging and replaced it then again because 1st one they received from G.M was defective. On 10-10-14 picked up car started it up went home and let sit for about a hour then tried to start and again it only clicked but this time there was 3 messages and one was to roll window up and down" why? does these Cruze have electrical issues or computer issues" contacted selling dealer again and was told to bring it back which I did on 10-13-14. Waiting on my new Cruze again to be fixed and wondering why do these 5 star Cruze have so many problems according to what I have been reading the last few days without G.M doing something. I am not satisfied with this car.
I drive a Chevy Cruze 2013 model. I went to the garage in the am and the car was attempting to start itself with the key in the ignition. Took the vehicle to the dealer and they said all they can do is watch it to see if it does it again. I called GM and they said that it is exactly the symptoms that they have had happen with their other vehicles and that is why there is an ignition recall. I asked them well mine isn't on the list and they said that since it isn't on the list then they wont fix it, I explained to them that my car is doing the exact same thing and that it is a safety hazard and that they should fix it, they said that they wont because it isn't on the list to be recalled and the only way they will is if it is on the list. My complaint with GM is that it is obviously happening on other vehicles as well and mine is one of them and they wont fix it cuz it isnt on their list to be fixed.
I bought my 2013 Cruze ltz about three months ago and I was sure that it was the perfect car, now, I'm fully aware that I was wrong.. I got in my car to leave for work on August 1, 2014 and when I started my car, the on dash maintenance reminders all went crazy telling me to "service power steering" and "service stabilitrak".. I knew this couldn't be right so I turned off the engine and restarted the car, the screen went crazy again with the service notifications. I didn't have time to have it checked out before work so I went ahead with my day, I got all the way to the interstate (which is about a mile and a half from my driveway) and noticed the steering was getting stiff so I pulled over and restarted the car again and the lights didn't come back on so I, again, went on about my day... issue number two-- about three days later, and every day since, my on dash touch screen goes completely black, which wouldn't bother me so bad if it didn't make all of the "service" lights come back on. I don't "need" a touch screen but it would be really nice if I didn't feel like I was driving a ticking time bomb every day since the vehicle clearly has wiring issues. Now, if I touch the brakes or roll down a window, the screen goes completely black, the dash lighting flickers and the service lights come on. I've been searching forums for almost a month and it seems that numerous people are having these issues, not only myself. I'm so disappointed with my purchase, its almost unreal.. the perfect car, in the perfect color with more recalls (and other issues that haven't been recalled) than I even know how to deal with it. Never again will I buy a Chevrolet vehicle. It is out of control to not be able to feel safe in a vehicle that you've worked extremely hard to get.
- Fort Sill, OK, USA
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Just a few months after purchasing our Cruze, is has failed to start on numerous occasions. After 2 or 3 key turns, it does start. This has occurred a dozen or so times in the 16 months we have owned the car.
Driving down the highway @ 65 mph our 2013 Chevy Cruze died suddenly. As we coasted, I tried starting it and it started and we continued. A few minutes later it did the same thing, we coasted to the side of the road, stopped, and again it restarted. We continued our 3 hour journey home without any other incidents.
The cars radio and other electrical components (ex. On-star, phone chargers, usb products) will turn on and off at random. It occurs randomly and intermittently. This has happened a number of occasions roughly 15-20 times over a couple of months. It mainly happens at a red light and then will turn back on once I accelerate. This has happened on a highway going 60-70mph and the every light on the dashboard went on and on the display screen it stated stablitrax is off. Immediately pressed my onstar button and asked them to run diagnosis and the whole conversation was going in and out of being able to hear them. My radio was going on and off the entire time when the radio was on I could hear when it was off and all power was off. We did loss connection to onstar and I repressed the button. I have had them run their "diagnosis" multiple times when this happens and they never have anything come up wrong. They advised me to tale the dealer. I have been to the dealer where they advised me that unless it was happening at that time it would pretty much be impossible to figure out the problem. I have heard some clicking or switching sounds come from under the hood while I have been driving occasionally not sure if and my engine temp always runs cold not sure if either of those relate. It would be nice to feel safe in my new car and it would be nice to be paying for onstar and not have a doubt they would be reachable if this causes a bigger problem! be safe fellow Chevy Cruze drivers!
Radio shuts on and off at random, problem worsens and starts to include service warnings including service stabilitrak and service security system, power steering stops working at random, also have issues starting the car on occasion.
8:30am on my way to get on I74 highway to go to work..about 2 minutes from highway. Pulled out of kroger after getting gas. My car made a horrible noise and then stopped abruptly. My engine was till running, radio on, lights on etc. The car just stopped like as if you had slammed the breaks. Police officer parked behind me to make sure no cars hit me from behind. We finally pushed it, in neutral, into kroger parking lot where I waited for tow truck..awhile. My car was towed to hirlinger Chevrolet dealership. The dealership called me later that day and told me my right front axle had broken in half. Meaning the axle was no longer attached to my wheel...now I know why the abrupt stop! if it had been another two minutes, or, if there had been a car behind me when this broke, I and whomever could have been killed! there was no warning..it just stopped. Hirlinger Chevrolet has had my car since April 22,2014, day of the breakdown, with no epa on the part to fix it, or do something! I called GM, they tell me there no recall, but, they are aware of the problem!! I was told 30% of the 2013 Cruze have this potential problem..which could have been disaster, but mine was the first incident of an actual breakage. Are you kidding me?? they knew of the problem, ive never received a recall, and my car still sits at the dealership 20 days later and I have no answers of when its getting fixed, or what GM plans to do!! in the meantime, im making my car payment, onstar payment, sirius radio payment, on a car I don't know when is ever going to get fixed. Plus they knew of this problem!!
The contact owns a 2013 Chevrolet cruz. The contact stated that while driving various speeds and making a turn, the vehicle would suddenly shut off for approximately 3 seconds before restarting. The contact also indicated that in a separate incident the power steering malfunctioned making the steering wheel very difficult to turn. The failure was not diagnosed nor was the vehicle repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
After changing oil filter, oil sprayed in engine compartment approximately 10 minutes into drive, causing a fire in the engine compartment. All occupants were safe, but the damage is expensive. Wiring harnesses, as well as master cylinder were melted. The top mounted filter is a pleated cartridge that snaps into a threaded plastic oil filter cap. A blue O-ring, included with the filter, slips over the plastic oil filter cap, past the threads. The issue seems to that two "grooves" exist after the threads towards the end by the flange. If the O-ring is placed in the wrong location (I.e. all the way to the end) this provides an inadequate seal, posing a fire hazard as described above. Correct procedure is to apply the blue O-ring on the second to last groove immediately after the threads. Basically, if after tightening the oil filter assembly the blue O-ring is visible, it's in the wrong location. Source: Local dealer. This is not related to the plastic shield modification advised in a previous service bulletin from GM regarding the 2011-12 model years.
A D V E R T I S E M E N T S
- Tolleson, AZ, USA