Headlights are dangerously dim. Vehicle is not safe to drive at night.

- Swansea, SC, USA

Low beams are very low to almost non existent. The bulbs were changed out to no avail it is extremely dangerous to driver at night not only to me the driver but to all other vehicle on the road.

- Jacksonville, FL, USA

Headlights are dangerously dim. They don't light up the road unless you have the high beams on. I've seen 100's of complaints about this. Quoted $1,400 to repair. This needs to be recalled as a major safety hazard.

- Swansea, SC, USA

Exterior lighting is dangerously [xxx] difficulty driving vehicle at night parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- East Haven, CT, USA

I twice complained to dealership that the lights were not illuminating and I had to drive with my brights on. Twice they did nothing. I was pulled over by a police officer who told me he thought I had only my fog lights on and not head lights. This car does not have fog lights and the officer was shocked that the Cadillac had such a poor set of headlights. I returned to the dealership who handled it in a terribly U.N. professional way and told me the headlights are not covered under extended warranty. I reminded them that when I first started the complaints the original manufacture warranty was in place. A sales person from the dealership suggested that I should buy a different Cadillac to fix this issue. It's appaling to me to find a lack of customer service from Cadillac I bought a Cadillac to support 'buy american' - I could not be more disappointed. My friend drives a Lexus and is constantly telling me how great their customer service is. To say that am incredibly disappointed in Cadillac is an understatement. I write this as I wait to hear from Cadillac. I brought my car there and asked them to drive it at night- it's time for it to be inspected. Let's see if they are willing to put their name on an inspection. I have a beautiful Cadillac that is not safe to drive in the winter months past 4:30 N the afternoon. This is unacceptable. The lights do not illuminate. In order to see the road I have to drive with 'brights on' - I have even pulled onto the shoulder of the road so I can get out and check if the lights are on. This is so unsafe. I have to keep up with other traffic at night so I can use their headlight illumination as a way to not have to drive with my brights on - I do not want to cause unsafe situation for other motorists by driving with my brights on.

- Hampton Bays, NY, USA

Headlights are not working on dim setting, ok on bright but dim is so dim you can't see. I've have tried to have it repaired but no one has been able to fix it. Very dangerous can't drive the vehicle at night.

- Orlando, FL, USA

Add another Cadillac Srx to the list, our 2015 Srx has very dim low beam head lights..... I have been told and looked up for myself, that Cadillac and the app warranty folks will not stand behind the head light assemblies; which app should not have to stand behind a factory faulty head light assembly.... how in the world can so many folks have a safety issue with these extremely dim lights and nothing gets done.... on top of that if you pay out of your pocket to replace the assemblies your told that the new fixtures have not changed and will likely do the same thing in short order.... it is sad when the dealers even say that the fixtures are junk.... this is no way to promote Cadillac by telling folks to go pound sand instead of fixing a known issue with the reflector inside the fixtures..... it is extremely unsafe to drive our vehicle at night with lights so dim.... I am considering purchasing after market fixtures and hope for the best.... some standard Cadillac hold them self too..... these folks should be embarrassed.... someone please do something about these head light assemblies before folks get killed... a simple search will show a large number of folks that have this same issue..... I have tried the led lights bulbs, the brightest normal bulbs available with still no luck.... I guess after market fixtures are the only choice.... this is terrible, because the rest of the car is a great car.......

- Vidor, TX, USA

Low beam lights are dangerously dim and low. They do not project hardly any light on the road. Apparently many many owners are having this problem and GM is failing to address it. They need to figure out how to fix it before someone is killed because they are not seen at night!

- Lakeland, FL, USA

Aug 2018 I noticed my low beam lights were barely visible, like I was driving in the dark with no lights on. I switched to high beams and could see very good, but then switched back to low beam and it was still the same....very poor lighting. I had the bulbs changed out in Oct 2018 for $200, but this did not fix the problem. I had the relay switch replaced, but this did not fix the problem. I have had situations where objects or people were on the side of the road, but I did not see them until the last second when I was right there at them because of the poor lighting. I cannot continuously drive with my high beams on at night just to see where I am going. This is a bad safety issue on one of the top of the line vehicles....low beams could cause me to wreck, hitting someone or something because of poor lighting and high beams makes me blind the oncoming traffic causing them to wreck hitting someone or something. I am told that the headlight assembly needs replacing because of the poor seal quality letting moisture in causing the faulty low lighting. There should be a recall on this because this is a manufacturer problem/error. I should not have to pay $1500 to fix this when I did nothing to cause it. Cadillac/GM needs to step up to the plate and recall this defect they created and correct the problem before someone is accidentally hurt or killed.

- Texarkana, TX, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the headlights were very dim on the vehicle, which made it nearly impossible to see the road while driving at night. The vehicle was taken to the dealer (dwain taylor Chevrolet Buick GMC, 1307 S 12th St, murray, ky 42071) and the light bulbs were replaced, but the failure recurred. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 53,000.

- Cottage Grove, TN, USA

Vehicle's low beams are extremely dim making operation difficult. Illumination at the 115 ft distance is questionable. Vehicle is a hazard to operate for self & others after dusk and before dawn.

- Greensboro, NC, USA

We purchased this car in October 2018. A few days later we were driving home at night. I turned on the low beam headlights and told my wife I could barely see any light. A few moments later I almost drove into a ditch. We called the dealer the next day. Despite having a remaining bumper to bumper warranty, we were required to pay $208.81 for replacement bulbs, which they said were not covered under warranty. They are barely brighter than the ones they replaced. This is astonishing that a leading us manufacturer has elected to play russian roulette with its customers lives. Consider this message a safety complaint against this manufacturer and a promise to join the class action suit that is now starting in Florida. I should be reimbursed the $208.81 and both headlight assemblies replaced with redesigned ones. Simply replacing small bulbs again will not suffice. Cadillac and GM need to be held accountable. If we are injured or killed because of the very poor output of these low beam headlights I will chase the souls of all those at Cadillac and GM beyond the depths of hell forever. There is no excuse for equipment such as this, and no excuse for not repairing it properly.

- Wake Forest, NC, USA

My 2015 Cadillac Srx lighting is too dim to drive at night. I have to rely on other drivers lights to have a good view of the road. If there are no other drivers near me, I need to use my bright lights as a safety precaution. I have replaced the light bulbs but that did not fix the issue. In reading various online forums, there are a lot of other owners with the same issue. I contacted the dealership and they quoted me $2,000 to fix it but clearly this should be a recall. The issue started approximately 1 year ago. I have been patiently waiting for a recall. This is a very dangerous issue and I fear my life may be in danger as a result of it. I try to only drive at night when it's absolutely necessary.

- Irving, TX, USA

Just bought this vehicle. Low beams are so dim it is hard to watch for deer. Making me uneasy trying to drive at night.

- Fitzgerald, GA, USA

The contact owns a 2015 Cadillac Srx. While driving unknown speeds, the headlights failed to produce enough light. The contact had to drive with the high beams activated. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 63,000.

- Lakeside, CA, USA

The headlights are extremely dim, I have almost wrecked because I was unable to see. I have replaced the bulbs with the XD1 extra bright and did not even make a difference. This is a dangerous car to drive at night and I can't believe Cadillac refuses to make this right.

- La Marque, TX, USA

The low beam headlights have condensation and are so dim I can't drive at night. I took my car to the dealership and they told me it's about a $2000 repair for a car that is 4 years old. That seemed ridiculous so my husband and I began searching and found that many Srx drivers are having this same issue. I can see when the lights are on high beam but others flash me because they are too bright, when I drive on low beam at night people pull out in front of me and I can barely see the road.

- Dexter, MI, USA

The contact owns a 2015 Cadillac Srx. While the contact was driving after dusk, the headlights were dim and were insufficient for driving at night. The vehicle was taken to all star autoplex (located at 1216 E. palestine avenue, palestine, tx 75801) and the headlamps were replaced; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000. The VIN was not available.

- Palestine, TX, USA

Low beam headlights very dim and have been since the vehicle was new in January of 2015. Contacted dealer and was informed this was a common problem with the Srx for which there was no fix. On my third set of aftermarket halogen bulbs with only marginal improvement. Consider it somewhat dangerous to drive this vehicle during night time hours. This issue happens with headlight switch in automatic or when selecting the "headlight on" position. Headlights also appear to be aimed too low but dealership chose not to verify and there dopes not appear to be an adjustment screw; the manual states that the dealer's body shop should aim the lights.

- Hurst, TX, USA

Headlights are dim. It's hard to drive and see while driving at night. I've almost got into some really bad car accidents because cars have pulled out right in front of me because my headlights are so dim. I should not have to use my brights all the time at night. On coming traffic flash me because they are on.

- Indianapolis, IN, USA