10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
28,829 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Cadillac SRX lights problems

lights problem

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2015 Cadillac SRX Owner Comments (Page 12 of 13)

« Read the previous 20 complaints

problem #35

Aug 092018

SRX

  • 55,000 miles

A D V E R T I S E M E N T S

Add another Cadillac Srx to the list, our 2015 Srx has very dim low beam head lights..... I have been told and looked up for myself, that Cadillac and the app warranty folks will not stand behind the head light assemblies; which app should not have to stand behind a factory faulty head light assembly.... how in the world can so many folks have a safety issue with these extremely dim lights and nothing gets done.... on top of that if you pay out of your pocket to replace the assemblies your told that the new fixtures have not changed and will likely do the same thing in short order.... it is sad when the dealers even say that the fixtures are junk.... this is no way to promote Cadillac by telling folks to go pound sand instead of fixing a known issue with the reflector inside the fixtures..... it is extremely unsafe to drive our vehicle at night with lights so dim.... I am considering purchasing after market fixtures and hope for the best.... some standard Cadillac hold them self too..... these folks should be embarrassed.... someone please do something about these head light assemblies before folks get killed... a simple search will show a large number of folks that have this same issue..... I have tried the led lights bulbs, the brightest normal bulbs available with still no luck.... I guess after market fixtures are the only choice.... this is terrible, because the rest of the car is a great car.......

- Vidor, TX, USA

problem #34

Jul 012018

SRX

  • 55,000 miles
Low beam lights are dangerously dim and low. They do not project hardly any light on the road. Apparently many many owners are having this problem and GM is failing to address it. They need to figure out how to fix it before someone is killed because they are not seen at night!

- Lakeland, FL, USA

problem #33

Aug 012018

SRX

  • 46,000 miles
Aug 2018 I noticed my low beam lights were barely visible, like I was driving in the dark with no lights on. I switched to high beams and could see very good, but then switched back to low beam and it was still the same....very poor lighting. I had the bulbs changed out in Oct 2018 for $200, but this did not fix the problem. I had the relay switch replaced, but this did not fix the problem. I have had situations where objects or people were on the side of the road, but I did not see them until the last second when I was right there at them because of the poor lighting. I cannot continuously drive with my high beams on at night just to see where I am going. This is a bad safety issue on one of the top of the line vehicles....low beams could cause me to wreck, hitting someone or something because of poor lighting and high beams makes me blind the oncoming traffic causing them to wreck hitting someone or something. I am told that the headlight assembly needs replacing because of the poor seal quality letting moisture in causing the faulty low lighting. There should be a recall on this because this is a manufacturer problem/error. I should not have to pay $1500 to fix this when I did nothing to cause it. Cadillac/GM needs to step up to the plate and recall this defect they created and correct the problem before someone is accidentally hurt or killed.

- Texarkana, TX, USA

problem #32

Nov 212017

SRX

  • 53,000 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Cadillac Srx. The contact stated that the headlights were very dim on the vehicle, which made it nearly impossible to see the road while driving at night. The vehicle was taken to the dealer (dwain taylor Chevrolet Buick GMC, 1307 S 12th St, murray, ky 42071) and the light bulbs were replaced, but the failure recurred. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 53,000.

- Cottage Grove, TN, USA

problem #31

Nov 192018

SRX

  • miles
Vehicle's low beams are extremely dim making operation difficult. Illumination at the 115 ft distance is questionable. Vehicle is a hazard to operate for self & others after dusk and before dawn.

- Greensboro, NC, USA

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problem #30

Oct 252018

SRX

  • 31,000 miles
We purchased this car in October 2018. A few days later we were driving home at night. I turned on the low beam headlights and told my wife I could barely see any light. A few moments later I almost drove into a ditch. We called the dealer the next day. Despite having a remaining bumper to bumper warranty, we were required to pay $208.81 for replacement bulbs, which they said were not covered under warranty. They are barely brighter than the ones they replaced. This is astonishing that a leading us manufacturer has elected to play russian roulette with its customers lives. Consider this message a safety complaint against this manufacturer and a promise to join the class action suit that is now starting in Florida. I should be reimbursed the $208.81 and both headlight assemblies replaced with redesigned ones. Simply replacing small bulbs again will not suffice. Cadillac and GM need to be held accountable. If we are injured or killed because of the very poor output of these low beam headlights I will chase the souls of all those at Cadillac and GM beyond the depths of hell forever. There is no excuse for equipment such as this, and no excuse for not repairing it properly.

- Wake Forest, NC, USA

problem #29

Nov 172018

SRX

  • miles

A D V E R T I S E M E N T S

My 2015 Cadillac Srx lighting is too dim to drive at night. I have to rely on other drivers lights to have a good view of the road. If there are no other drivers near me, I need to use my bright lights as a safety precaution. I have replaced the light bulbs but that did not fix the issue. In reading various online forums, there are a lot of other owners with the same issue. I contacted the dealership and they quoted me $2,000 to fix it but clearly this should be a recall. The issue started approximately 1 year ago. I have been patiently waiting for a recall. This is a very dangerous issue and I fear my life may be in danger as a result of it. I try to only drive at night when it's absolutely necessary.

- Irving, TX, USA

problem #28

Nov 132018

SRX

  • 27,715 miles
Just bought this vehicle. Low beams are so dim it is hard to watch for deer. Making me uneasy trying to drive at night.

- Fitzgerald, GA, USA

problem #27

Dec 032014

SRX

  • 63,000 miles
The contact owns a 2015 Cadillac Srx. While driving unknown speeds, the headlights failed to produce enough light. The contact had to drive with the high beams activated. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 63,000.

- Lakeside, CA, USA

problem #26

Nov 012018

SRX

  • 72,000 miles
The headlights are extremely dim, I have almost wrecked because I was unable to see. I have replaced the bulbs with the XD1 extra bright and did not even make a difference. This is a dangerous car to drive at night and I can't believe Cadillac refuses to make this right.

- La Marque, TX, USA

problem #25

Sep 152018

SRX

  • 80,000 miles

A D V E R T I S E M E N T S

The low beam headlights have condensation and are so dim I can't drive at night. I took my car to the dealership and they told me it's about a $2000 repair for a car that is 4 years old. That seemed ridiculous so my husband and I began searching and found that many Srx drivers are having this same issue. I can see when the lights are on high beam but others flash me because they are too bright, when I drive on low beam at night people pull out in front of me and I can barely see the road.

- Dexter, MI, USA

problem #24

Dec 032017

SRX 6-cyl

  • Automatic transmission
  • 35,000 miles
The contact owns a 2015 Cadillac Srx. While the contact was driving after dusk, the headlights were dim and were insufficient for driving at night. The vehicle was taken to all star autoplex (located at 1216 E. palestine avenue, palestine, tx 75801) and the headlamps were replaced; however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000. The VIN was not available.

- Palestine, TX, USA

problem #23

Jan 302015

SRX

  • 0 miles
Low beam headlights very dim and have been since the vehicle was new in January of 2015. Contacted dealer and was informed this was a common problem with the Srx for which there was no fix. On my third set of aftermarket halogen bulbs with only marginal improvement. Consider it somewhat dangerous to drive this vehicle during night time hours. This issue happens with headlight switch in automatic or when selecting the "headlight on" position. Headlights also appear to be aimed too low but dealership chose not to verify and there dopes not appear to be an adjustment screw; the manual states that the dealer's body shop should aim the lights.

- Hurst, TX, USA

problem #22

Sep 192018

SRX

  • 50,000 miles
Headlights are dim. It's hard to drive and see while driving at night. I've almost got into some really bad car accidents because cars have pulled out right in front of me because my headlights are so dim. I should not have to use my brights all the time at night. On coming traffic flash me because they are on.

- Indianapolis, IN, USA

problem #21

Oct 262018

SRX

  • 45,000 miles
I purchased the vehicle in July of 2018 and noticed the headlights seemed dim. Thought maybe I was just still adjusting to new car. Went on highway early in the morning one day before sunup and really could not see.. thought the headlights were off. Pulled over and checked. They were on but just very dim. Dealer said it would cost around $1800. After I sent them copies of articles I had read about these lawsuits by other people, they agreed to replace headlights for free. My concern is it will not work or it will just happen again in time... as some others have indicated. They should fix the problem.

- Redondo Beach, CA, USA

problem #20

Jul 312018

SRX

  • 50,000 miles
The contact owns a 2015 Cadillac Srx. While driving after dusk, the headlamps failed to adequately illuminate the roadway. The contact stated that the vehicle was equipped with an auto dimming feature. The vehicle was taken to boyd Chevrolet Cadillac Buick (located at 1875 spartanburg hwy, hendersonville, nc 28792, (828) 693-3461) and the contact was advised to adjust the headlamps upwards to remedy the failure. The contact stated that the adjustment failed to remedy the failure and potentially made it worse. The manufacturer was notified. The approximate failure mileage was 50,000.

- Hendersonville, NC, USA

problem #19

Oct 012018

SRX

  • 56,000 miles
The headlights on my Srx became very dim very quickly. After doing some research of my own, it appears this is a manufacturers defect. I took it to my local Cadillac dealership on 10/1. they stated they didn't know exactly what the problem was, but somehow the lens was bad. Was going to cost $1600+ to repair. I had to wait to do that, but in the meantime, started doing my own research. I found a few class action lawsuits have been filed for this very problem. I have contacted my dealership again. My warranty for that ran out at 50,275 miles. The problem was there prior to that mileage. I honestly thought my eyes were starting to go bad at night, but my family noticed it too when we were all driving together one evening, so I made an appointment to have it checked out. I am very upset that Cadillac isn't doing something about this. The car is unsafe to drive at night. At this point, if I get it fixed, they will replace it with the same headlights, as they haven't made any changes to the design of the piece from what I can tell. So, the problem will occur again. This is a major safety issue. Cadillac/GM really needs to step up and take care of this.the car can not be driven at night under these conditions.

- Tryon, OK, USA

problem #18

Oct 032018

SRX

  • 43,000 miles
Front headlights are so dim they appear to be turned off. The car is not drivable at night. The car is in covered parking with 43,000 miles. This was discovered while night driving and the only way to see was to use bright beams. Independent mechanic says this is defect. GM not acknowledging via recall but see all on internet across country with same problem on this car years 2010-2015. This should be recalled before someone is killed.

- Needville, TX, USA

problem #17

Oct 032018

SRX

  • 75,000 miles
Headlights are extremely dim, it is impossible to drive when it is dark. I attempted to this morning as I needed to come in to work early and nearly wrecked. I had to pull over off the freeway and wait for daylight. I knew they were dim and because of that try to never drive at night but it is ridiculous that I own a vehicle I am unable to drive at dark.

- La Marque, TX, USA

problem #16

Jul 022018

SRX

  • 49,000 miles
I have noticed for the past 3 months of the 3 years I have owned the 2015 Cadillac Srx that the low beam head lamps are to dim to drive at night. This is a serve safety issue. The headlamps throw now recognizable light on the road. The lights are on and have no directional issues. Calls to multiple GM dealerships and the GM customer service were met with the response of no knowledge of any issues or like complaints. My vehicle showed now evidence of plastic lens degradation, nor yellowing, nor condensation. Multiple forums report the problem with no solution.

- Mooresville, NC, USA

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