This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2020 Tiguan was purchased used about 10 months ago. We moved from RI to CA and the overhead console has completely fallen down and is hanging by the wiring harnesses. I have contacted the dealer and corporate. They do not want to make the repair because it is out of warranty. Upon further investigation It appears that this is a common issue effecting many other 2020-2023 VW Tiguans. This is a safety concern as it obstructs my view from the rearview mirror as well as my line of sight out the windshield. I have a newborn child and bought this car because of the reliability and safety features. A separate issue, but there was a class action lawsuit pertaining to the EBS (Emergency breaking system) not functioning properly. This has not been the best experience and I thought VW would stand behind their product, sadly this has not been the case.
As you own the car for three years, my overhead panel on the roof of the car has attached itself from the car and is hanging in front of the rearview mirror by the cords. There-??s also affected the GPS and electrical in the vehicle.
There is an overhead controls console for the interior light, emergency phone and sunroof. This console is above the interior rearview mirror. This console broke away on its own and is dangling by three wires. It blocks the rearview mirror. I can see that the bracket which you bolt to secure it in place is very flimsy plastic and has broken. The console is rather heavy and I was surprised that it would even be attached with a plastic bracket. It's a safety hazard because you can't use the rearview mirror and your vision out the passenger side window is obstructed. My local VW honored the warranty but it still should be addressed with a better fix for this.
Tiguan overhead sunroof/bluetooth control console detached and fell down on its own and was hanging by wires. No one was in the car. Very dangerous if it had happened when driving. Had to drive it to dealer by rigging a bungee cord and paper clips to hold it up at least a few inches. Another problem is an ongoing moldy smell in the car especially when rainy or humid. I do not see any leaking of water.
We purchased car two weeks ago. Twice the engine has shut off while driving down a hill. The warnings say "Check the starter system" and "Ignition Switched Off". There was one warning about the starter system being deactivated or something like that. After the first time we brought it back to dealership. They couldn't diagnose. They found something with AC and took care of that. The car drove for a week and then it happened again. Both times it has happened after being parked for a couple of hours and both times it happened while driving down a hill. 2020 Volkewagen Tiguan with about 56k miles.
- Franconia, NH, USA
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VW needs to handle this situation or I will be hiring a lawyer for a class action lawsuit. There are tons of people who are or have experienced what I-??m experiencing with my Tiguan. White mold all through the middle seat carpet due to the floor air vents pushing air directly under the heavy mats that have no way for air to circulate out of. Heavy condensation has built up and there is a heavy presence of white mold through both sides. This is the 2nd time I have sent in a complaint regarding this HUGE health issue and design flaw. It is a huge risk to my health, my children-??s health, and every other person who is dealing with this as well. I have found an abundance of people who have posted photos and shared their white mold flooring issue online. I have supplied photos to show the extensive damage it has done to my car.
Overhead console which controls lights, sunroof, garage opener, just FELL DOWN. You can see where the glue and the plastic surrounding the screws holding the console up failed and cracked. Console has never been altered, is rarely touched except for light buttons as I don't like to open roof and my garage opener is on my phone. I don't have kids who could have messed with it. VW is refusing to cover cost of its repair as my 4 year warranty ended 16 days ago. If I had been driving while it happened, It would have caused an accident.
SOS warning light malfunction, cannot make call to emergency services; was told it is a module that needs to be replaced for over $1000 dollars. Forums and chatrooms state this is a wide spread issue. Dealership does not deem to replace due to out of warranty. Malfunctioned while it WAS in warranty, was not only reset and the light would malfunction light would turn on after a few days. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We bought the vehicle one year ago from Carvana. There are air vents under the front two seats which blows cold air underneath the 2nd row floor mats. This creates condensation and produces a bunch of mold and mildew. My flooring/carpet is now covered in mildew and mold with a very bad odor. We could not figure out where it was coming from until I finally lifted the floor mats. This is a very poor design and will make people sick which will lead to lawsuits.
I am unaware of how to properly name the problem on this vehicle, but it is the panel that controls the sunroof/moon roof. It has fallen out of place on two occasions. The second time and the major cause for concern is because it happened while I was driving. And that is a safety hazard because it startled me and it easily could have cause me to swerve and wreck into someone or something. Also, if you aren-??t able to get this issue fixed immediately it is dangling, wires/cords exposed and causes an unclear view of the rear view mirror. It constantly swings when you-??re driving and can be a great distraction if you-??re trying to keep it from swinging so much from hitting the driver, or just coming detached period and possible causing some electrical issues and possible injury. This problem has been taken to my local dealership twice and addressed, and dealership has stated that it will only repair as a courtesy twice. This isn-??t a consumer wear and tear issue, it is clearly a defect from the manufacturer and poor construction of this component in the vehicle. This defect has only been inspected and repaired by the local dealership, I do not believe it has been escalated to the manufacturer for review. There was no prior warning to this panel falling, it just fell suddenly, without warning. After researching other online forums on this specific vehicle and the problem there are many consumers online with this same issue and some has had the issue occur more than others. This is not something that the consumer should have to constantly deal with or be responsible for due to poor quality of construction. There are vehicles that are of older date and age that do not have this issue, and for this to be happening to a daily new modeled vehicle in roughy 3 years or less is a problem. This needs to be seriously inspected and recalled for a better way to assemble this so that consumers do not have this issue, and it does cause injury or even death.
Driving on the interstate with the windshield defrost on due to the winter weather coming from Texas into Arkansas and the in car electrical turned off and the dash screen said -??check starter system-?? and then told us to safely park the vehicle. All electronics in the car turned off but the car system was still going. I was able to drive the car to an exit and park all with the dash and infotainment system shut off. Thankfully the steering wheel didn-??t lock.
Since the day I bought this car from the dealer (who stated oil change should be every 10K miles), the car's engine oil light goes on every 5-6 months. This is a new car and never goes past 6-7K miles on the engine. I believe there is an engine oil consumption problem with these type of vehicles. This is a safety hazard. Additionally, it is unheard of to have to replace oil in a brand new car in the 21st century every 5-6 months. Please help me with this. I am still making car payments on a car that is flawed!
Center console fell from headliner. Thankfully it did not happen while I was driving which may have caused an accident. Safety would have created a visual hazard that would have impaired driving. Many other VW owners of the similar year, make and model have taken to the internet to share the exact same issue. The service dept at the dealership I go to said they have seen quite a few of these issues for this vehicle. There was no warning for this. The garage door opener component had become less responsive over the past few months but did not relate this to being a connected issue until today.
The roof console (the console that controls the sunroof) detached overnight and was dangling at eye level by a couple wires. It cracked right at the screws. My guess is it has to do with heat resistance and thin plastic. If this had happened while driving, it would have been an immediate and serious safety hazard as it would have blocked my line of sight through the windshield. A quick Google search reveals what seems to be a common issue that's occurred in nearly identical manners: https://www.volkswagenownersclub.com/threads/2020-tiguan-overhead-console-detached.130458/
While I was driving the overhead center console that houses the driver and passenger interior lights, sunroof control, and mobile device microphone fell out of the ceiling. This was due to heat melting the plastic. The screws used to hold the console are metal and the summer heat melted the plastic causing the console to fall. This happened once in 2021 and was replaced with the same console. In 2022 the same issue happened. The dealer inspected it but does not have the parts to repair it. The item has been on back order for a year with no resolve. This item falling out of the ceiling while driving was a major safety issue and could have caused an incident. I had to try and hold it up while getting safely to my destination. The dealer said this has been a common issue with my VW vehicles and I was out on a waitlist for repair.
On the panoramic sunroof, the back portion (moonroof) exploded on its own. Car was parked outside in parking lot and when came back to car after couple of hours, the whole back panel had been cracked and entire moonroof shattered (with glass fragments also inside car). The break was caving out (glass curved upwards) as if broken from inside. Unknown how this happened but temperature wasn-??t too hot either to cause explosion from extreme heat.
A D V E R T I S E M E N T S
- Bakersfield, CA, USA