I noticed a stinky smell in my car a few months ago but didn't think anything of it, I thought maybe one of my sons left gym shoes way in back and it left a stench. My husband was cleaning my car out and noticed that there was white stuff on the floor behind the driver side. He instantly takes the car to get detailed but the smell still lingered. Two months later the white stuff is on the carpet again he removed the matts and knew it was the exact same problem that it was growing mold! Disgusting! He tried keeping the car clean, the carpet clean and fresh but the smell isn't going away. We eventually took the car to a VW dealership near us where they said they couldn't find a leak or anything that would cause this issue. They didn't clean the floor or even try to resolve the issue, so we then reached out to the VW dealership where we purchased the car. We took the car in only for them to tell us they couldn't find a problem, therefore they can't honor our warranty. After searching through the internet to my surprise this is an ongoing problem with this vehicle and it's obvious that VW would know about this problem after so many complaints. I'm furious and frustrated with this issue because mold is extremely serious and I ride in this vehicle every day and no telling what health issues could come from this. Instead of VW pretending there isn't a problem they can just fix the issue and replace the carpet, however they want to be difficult.

- Cincinnati, OH, USA

Unknown

- Naples , FL, USA

Bought a new 2020 VW Tiguan in July of 2020 in Maryland and in Oct 2020 my car started to stink like mildew from the bad moonroof drains that drained rainwater into my car. I have taken it to the dealership 2 times to have the carpets and floor mats replaced and it still stinks. I took it to a premier detailing company to do an extreme ozone and interior detailing, still stinks (still owed reimbursement for this from VW). The detailing professional of 20 years at the premier detailing shop says this kind of mildew odor cannot be removed. I am trying to get this looked at for a third time at a VW dealer but am getting the runaround from the service manager who says they will not look at it unless VW preauthorizes it. This fall under Maryland lemon law and I guess VW is trying to avoid me taking them to court. I am looking for my money back from VW or for them to put me into another vehicle and they are just giving me the runaround. VW knew of this issue on my model when they sold this car to me but VW refuses to put a recall out on this though hundreds of Tiguan's with moonroofs are affected. My best friend has a severe mold/mildew allergy and she will not be able to get into my car, a friend has already had an asthma attack in the car, and I am concerned of the long term affects the mildew in the car is having on my husband and I since this is the only vehicle we have.

- Baltimore, MD, USA

My vehicle's front assist collision sensor will engage itself while going down some driveways regardless of how slow or angled I try to exit (I always make sure that my exit and turns are safe from any ongoing traffic so the sensor is only being tripped from ground in front of the sensor). I have been almost been rear ended three times because of this and almost hit from the side when the the sensor engaged when I was more than halfway out into the first lane to make my turn. VW dealer that I bought the car from said, it is the driver's responisbility to manually turn off the front assist collision sensor each and every time you intend to drive the car.

- Glendale, CA, USA

My car alerts me at random times when I am driving down open winding roads that I am going to get in a collision when there are no cars or other vehicles on the road. It also goes off when I'm driving through construction and there's cones on the side of the road but I'm not even close to hitting. In Michigan, we have a lot of construction so it shouldn't be going off and scaring me all the time. It will also happen in spurse, so it'll go off three or four times on the same road in the same day and then not go off again for weeks. I've taken it in to the dealer twice to be looked at and both times they found nothing wrong. It continues to randomly alert be when I am not in danger of an accident but it ends up scaring me anyways and making me think I'm about to be hit. It has gone off on the highway, open roads, city streets, and construction zones. Thankfully the auto-breaking hasn't turned on but I'm also concerned it will and then that itself will cause an accident. I belive whatever sensor it uses is faulty, but again the dealership has reaffirmed be twice that they saw no issues with it.

- Oxford, MI, USA

Good evening, I would like to know the best person to communicate with regarding the discrepancies I have recently found on my title, registration, and inspection form. My names seem to be inconsistent on the forms. The inspection form also indicates that the left wheel and right wheel have been removed according to the inspection form. There is additional information that may help investigate this matter. Please feel free to E-mail me at your earliest convenience at [xxx] thank you and I look forward to speaking with you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- East Meadow, NY, USA

Seatbelts are wet and moisture is building up in the car after heavy rain while sunroof and all doors closed and car is parked. Possibly a sunroof draining issue. Seatbelts mainly affected are in the rear, particularly rear-passenger - but front belts affected also. Water also observed in rear door wells and on front driver's window post (left of windshield). Seatbelts smell damp and are so wet that they are uncomfortable to wear and would leave water on clothes,

- Port Washington, NY, USA

Emergency contact function does not work, I have been paying for the subscription. Multiple tickets have been placed with VW carnet office for months and have not help.

- San Antonio, TX, USA