This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 6578 miles, the Taos was confirmed to have a warped right rear caliper requiring replacement of the part. Confirmed failure of mfg part. Vehicle was at the dealership for over two weeks for repair. The car had been making a grinding noise at lower speeds. At ~13,000 miles, the coolant reservoir was nearly empty (only 5 weeks after a routine oil change service). The car was giving low coolant warnings. Took car into the dealership and confirmed the engine head gasket had failed and evidence of coolant was found on the outside of the engine. Car is currently still at the dealer awaiting the replacement part and repair. Extremely disappointing that a vehicle with 13K miles has had these types of major issues. The dealer in Fort Collins, CO couldn't get the car for another 4 weeks to diagnose and the technician told my husband that he would just top off the coolant and keep an eye on it. They denied any issues with the engine gasket. When I called the Greeley dealership they knew immediately what the issue was and indicated they had repaired several Taos vehicles for this issue with the engine gasket.
The coolant level keeps decreasing started around 18K. At the scheduled 20K service, the dealership claimed this to be "normal" for these cars. Very hard to believe for me after owning multiple cars for more than 25 years. The fluid was topped by dealership. after 3 months decrease below the normal level. It was dx by dealership to have a failed oil separator and engine head gasket. It seems many Taos cars have same problem starting around 16-20 k. This is definitely a manufacturing flaw that could have catastrophic effects on the engine. It should be addressed properly by VW and probably a recall and warranty extension. The car is in dealership with NO ETA for the parts to be ready and for fixing the engine.
While driving my vehicle the engine became unable to shift gears or speed up. The check engine light came up and shortly after the EPC light appeared. After coming to a stop, the vehicle died and was unable to turn on. After returning it to the dealer - they informed me it was due to a recall on the VW Taos software which appears to be consistent with the 2022 Taos recalls on AWD vehicles. My car is FWD drive but empierced the same problem and I was not notified of any potential issue. This happened while I was driving to Puerto Penasco, Mexico just south of the Arizona border for a weekend trip. Luckily, my vehicle broke down just outside of the city where we could call a tow truck and safely sit on side of road. The drive is only 4 hours from Phoenix but 90% of the way is through the desert which I feel extremely fortunate this did not happen in a remote area. Volkswagen only provides roadside assistance in the United States, so I had to pay out of pocket to get my car towed across the border and picked up to go to the dealer. My vehicle only has 11,470 miles and is 18 months old. The vehicle was serviced at 10,000 miles and I was not notified of any potential defects.
I have had the vehicle for 1 year and 6 months. I have had to put coolant in it 5 times, about once a month. It has been tested 3 times for a leak and there isn-??t one. The dealership just keeps telling me it-??s a problem with all of them and there is not fix. They won-??t even try. No recalls on it, and I just ran out do warranty.
at 20,000 miles the low coolant light came on and I took it to the dealer and they diagnosis it as a leaking through the head gasket my vehicle has been in the shop for approximately one month and to replace the head gasket. Also the information system would not come on or needed to have a hard reset in order to work. Also reported that to the dealer they could not duplicate the problem. This head gasket problem is concerning since it took 5 months to get the part and I was driving around with the issue. Don't know the extend of damage to the car's engine.
I was driving home from work and my vehicle jerked twice and then shut off. The check engine light came on and my car was unable to be used. I shut my vehicle off and waited for 10 minutes and it started back up and I drove it. I have called the dealership, it-??s a huge safety issue. I drive 67 miles one way to and from work. Had i been on the freeway this would have been much worse. When i call the dealership no one will assist me.
This vehichle stalls when accelerating from a dead stop. This has caused several close calls when pulling out. Dealer calls it turbo lag "This is normal". Cant be normal.
The engine lag is extremely dangerous. It takes 2-3 full seconds for the ending to engage at full throttle. The risk of an accident is severe due to the total lack of responsiveness.
Error: stop / start message, vehicle acting like it was about to stall out, couldn-??t go over 25 mph, engine light came on, and lane assist keeps disabling. First incident 3/8/2023. Second incident 5/3/2023.
The vehicle has a lag that keeps it from properly accelerating from a stop, it also seems like there might be an issue with the transmission because the vehicle will jerk back and forth when letting off of the gas like it is a manual transmission but it is an automatic transmission. It seems like the vehicle never knows what gear it should be in.
My car has been leaking cooling into the head gasket for 4 months. I have been waiting a month for parts and no update. My passengers and my safety was at risk when my car stalled out on a busy road. The problem has been inspected by the Volkswagen dealership. I found out there was a problem when my engine coolant light came on after less than one month of owning the vehicle. My front collision warning does not work correctly. It alerts me when there is vehicle in front of me or when there is a fork in the road. My car was on cruise control and came close to a vehicle and no notification or alert notified me and I have the feature set to alert me "early" to avoid collision.
Defect in the head gasket results in rapid dissipation of the engine coolant which may risk overheating and fire. The issue first appeared at around 15 thousand miles. I can see in online forums that there dozens of other consumers that report facing the same issue at least as early as September 2022. There is already a complaint field for this same problem with NHTSA under ID 11501924. There are no remedies offered by VW and my car is currently inoperable and is indefinitely at the dealership's garage. There has been no manufacturer's report by VW for this issue in compliance with 49 CFR Part 589 despite the issue being clearly widespread. I would appreciate this matter to be looked into for potential recall campaign initiation. VW is offering no rentals or loaners while I continue to pay my monthly lease payments with no sight of having my car repaired any time soon.
Engine coolant sign was on. Checked levels of coolant, it was very low. Took the car to the dealer, they diagnosed it with faulty head gasket/leak. Dealer ordered parts to fix the engine. Safety concern: engine can get overheated if issue is not discovered in time. Also car has been underperforming, issue with acceleration, turbo lag, power delivered by engine. Could be related to the head gasket issue or a different issue. Waiting to hear more from the dealer and I will send more updates
While stop at red light on 2 occasions, the car goes into the auto stop start feature. The light turns green and I depress the accelerator to start to drive and nothing happens. I frantically try to determine what's going on my, shifter is in Drive and nothing. I press ignition to start and it states car in drive. Shift car to park and car starts. This all occurred after VW did Campaign #24IR. This is dangerous since if people don't realize your not moving they can rear end you or go backwards on a hill.
Vehicle when new was grinding brakes and smell like they were burning. brought to dealer no issue found. Vehicle did this numerous times like calipers were sticking and not releasing. Vehicle had excessive oil burn. 1/2 quart down with 1000 miles. Vehicle was over filled when brought back to dealer.. no warning light. Oil was change a 2nd time with no issues. Brought vehicle back to dealer on 2/16/23 for oil change. After 2 weeks oil light came on for excessive oil. brought back to dealer again for them to drain some oil out. Now having issues with filling car with gas. Pump keeps clicking off, which could be EVAC system. This car has only 9000 miles and shouldn't have this issues.
The vehicle suddenly loses power without warning/notice for a few seconds when attempting to accelerate from a stop; the car will move at speeds between 1-3 mph. The condition occurs multiple times during a drive cycle, especially when cold but also when at operating temperature, and has happened in wet and dry conditions causing numerous near-miss accidents due to the lack of poor response. This is a rental vehicle from National.
The check engine light has come on 4 times in 5 months and car goes into limp mode in the middle of traffic making it unsafe. I pull over turn off car and turn back on and it runs fine for several weeks and then it does it again. Antelope Valley VW tells me I'm getting bad gas but I use Mobil, Chevron, or Shell
A D V E R T I S E M E N T S
- Fort Collins, CO, USA