This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is 2011 VW ROUTAN. When the mileage reached exactly 100k both sliding doors shuts. When I put it on manual control button overhead it-??s not working in both doors. It-??s parked when this happens.
When driving for about 25 and then getting to a stop light. As I slow down and start to come to a stop the car shakes very roughly and turns right off. The first time this happened was 3 days after getting car from Carmax. It had not happened again until this week.
The vehicle was in a parking lot and would not start after repeated tries. It would start as normal and immediately shut off. Had to take it to the dealership who advised the tipm is faulty. Faulty tipms in these vehicle with 55K-70K mileage seems to be a very common problem. There are many shops who will rebuilt these tipms as its a very known issue. This is also a serious problem as it would shut off the vehicle and how start, leaving passengers stranded
- Cary, NC, USA
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I own a 2011 Volkswagen Routan minivan and the ignition switch stops working I know there are a few recalls for this on the 2009 and 2010 years I call VW corporation and they said they can't help me just because there's no recalls on my vehicle the part they used in the previous years is the same that is damage in my vehicle so I don't think is fair and I would like to get some help for this thank you
Faulty tipm module. Engine will crank just fine, but has big trouble starting. Once it runs all is good. It's a known issue for the part. Other oems recalled the item (Chrysler Town & Country / Dodge Grand Caravan)
This vehicle is basically a Chrysler/Dodge with VW branding, and one of the keys is even a Dodge key. It has the same issue with the tipm and fuel relay module that was recalled on the 2011 Chrysler and Dodge vans. See fuel pump relay recall NHTSA 14V-530. I'm asking that it also be recalled for the 2011 VW Routan since it's very dangerous that my car could stop at any moment. Vehicle will shut off when driving and will not start on many occasions.
While driving my 2011 VW Routan at 45 mph speed suddenly the speed dropped down to 20 mph on a busy road and eventually stopped. Luckily I was able to pull my vehicle over to a local road. After showing the vehicle to dealer the problem was identified as timp issue and repair would cost $1500. Luckily it wasn't a freeway with 65 mph road, I couldn't think of this thing happens on such road with kids inside the car. I have came across Chrysler got same sort of issues and they recalled such vehicles. VW Routan is also same built as Chrysler town and county and VW didn't offer any recalls for these issues.
This vehicle is basically a Chrysler/Dodge with VW branding, and one of the keys is even a Dodge key. It has the same issue with the tipm and fuel relay module that was recalled on the 2011 Chrysler and Dodge vans. See fuel pump relay recall NHTSA 14V-530. I'm asking that it also be recalled for the 2011 VW Routan since it's very dangerous that my car could stop at any moment. I recently purchased my van from a used car dealer in New Jersey who neglected to even inform me that this was a known issue even though I informed them that I'd be driving the car cross country. When I was in Georgia the car started cranking, but wouldn't start and it has had this same intermittent issue since I arrived in fl. It took a while for us to figure out what was even wrong with it because when the auto shop ran a diagnostic, no codes were returned. However, when they finally got the issue to occur again, they found that tapping on the fuel relay module in the tipm would allow the car to start. They advised to take it to Chrysler because it's actually a Chrysler van under the hood. When I called Chrysler, they turned me away because the VIN is for a VW. When I called VW, they said no recall existed for this van even though it's the same issue. So, I'm asking that a recall also be done on 2011 VW Routan's since they are experiencing the exact same dangerous issue called out in the Chrysler recall. Lastly, I experienced this issue both while the car was stationary and while it was on the highway.
Hard start caused by fuel pump not engaging. Engine shutdown at stoplights. Issue with fuel pump relay. Fuel pump relay is fully integrated and is costly to replace. Volkswagen does not support the vehicle and chrylstler who made the vehicle does not have the firmware to correct the issue.
My 2011 ve toutan minivan will randomly cut off while I'm driving down the road. There are times when it will not start at all. VW Routans are known for having ignition and tipm issues but VW will not take responsibility and fix the issues.
Stationary-will not start. The van will randomly not start. The lights come on but the engine doesn't start. We've had several parts replaced when VW guesses what it could be, and still have the problem. I've been stranded many times, had the car towed, and then Volkswagen cannot find a problem to fix because there is no code. We had the entire tipm module replaced and still have issues with random nonstarts. We took it to 2 Volkswagen dealers who cannot locate a problem, just guessing. We had our own mechanic replace some corroded wires, and still not fixed. Extremely frustrating. We have four children and to be stranded several times, needing a tow, is awful. Volkswagen is not helpful. We have taken videos of the nonstarts just to prove that this happens. The tow truck driver also tried to start the van. It may start again after trying five minutes later, or it may need to sit overnight. Winter, summer, hot and cold, it still happens. I've developed severe stress over this and we owe too much to just trade it in. I do not drive it unless I have to due to being scared it may not start. Please recall this VIN. It is a lemon!
The contact owns a 2011 Volkswagen Routan. The contact stated that the vehicle experienced difficulty starting consistently and would sputter. The contact had the fuel pump replaced by an independent mechanic, but the failure recurred. The contact took the vehicle back to the mechanic and they recommended that the tipm relay also needed to be replaced. The contact researched the failure and found that the manufacturer issued a recall; however, the VIN was not included. Capital Volkswagen (3963 w Tennessee St, tallahassee, fl 32304, (850) 692-5609) stated there were no recalls. The contact planned to have the vehicle repaired by an independent mechanic. The manufacturer was not contacted. The failure mileage was 90,000.
The contact owns a 2011 Volkswagen Routan. While the contact's son was attempting to pull the vehicle into the driveway, it suddenly stalled. The vehicle was towed to a certified mechanic who diagnosed that there was an electrical shortage on the fuel pump. The vehicle was repaired. While driving approximately 35 mph and approaching a stop, the vehicle stalled and failed to accelerate. The vehicle was taken back to the certified mechanic who diagnosed the same failure. The vehicle was currently being repaired. The manufacturer and dealer were not contacted. The failure mileage was unknown.
The vehicle has shut off at random times, often in traffic making it very dangerous for my family. Chrysler (who actually made this vehicle) has issued a recall for this particular issue but VW will not honor it.
The contact owns a 2011 Volkswagen Routan. While driving 65 mph, the vehicle lost power, decelerated to 25 mph, and stalled. The failure occurred without warning. The contact was able to restart the vehicle after approximately thirty minutes. Additionally, the contact stated that the vehicle experienced intermittent starting failure. The vehicle was taken to an independent mechanic to be diagnosed, but the mechanic was unable to retrieve a fault code. The vehicle was not repaired. A local dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 147,000.
The contact owns a 2011 Volkswagen Routan. Ever since the vehicle was purchased new from national Volkswagen (2223 N marine blvd, jacksonville, nc 28546, (844) 872-2972), the contact had been experiencing failures. The contact stated that the vehicle failed to accelerate properly and the instrument panel indicators kept illuminating. The vehicle was taken back to the same dealer where they reprogrammed the computer for the power train. The failures recurred and the vehicle was taken back to the dealer. The power train computer was reprogrammed again, but the failures continued. On another occasion, the side doors opened without warning while driving on the highway. The contact moved to a different state and took the vehicle to lithia Volkswagen of reno (7063 S E Virginia St, reno, nv 89511, (775) 800-5704). The dealer could not recreate the failures; however the check engine and battery indicators illuminated intermittently. The vehicle was diagnosed and it was discovered that the engine was from a Chrysler town and country. The results detected that a tune up was needed. The contact stated that the vehicle would occasionally shut off and then restart. The 2011 town and country vehicles were recalled regarding the totally integrated power module). The Volkswagen manufacturer was contacted and did not respond. The recall was not extended to Volkswagen vehicles with Chrysler engines. The failure mileage was 9,819.
Van intermittent starts, had the win replaced and it's still doing it, dealership can't figure it out. Same year and make has many of the same problem and complaints. Frustrating that the manufacturer will not take responsibility.
Van is missing and would turn off complety while driving down the road. Loss of brake power and power steering( very hard to stop and steer). I beleive it is the ignition switch or the tipm.
A D V E R T I S E M E N T S
- Kannapolis, NC, USA