This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My check engine light came on so I had the code checked it indicated that O2 sensors needed replaced then the code indicated a cylinder 4 misfire" ihave replaced the ignition coil pack, checked cylinder compression, changed spark plugs and fuel injector and I still have the PO304 code engine misfire cylinder #4??? I am so frustrated what else could I be missing to clear this code issue"
While driving on a rural two lane highway, without warning dash lights came on, air conditioner changed to heat, dvd player turned off, and when accelerator pressed van accelerated erratically. I pulled over immediately and turned the van off. The van would not turn back on. The diodes in the alternator failed. When looking up information on this problem I found that this same part has been recalled in other vehicles for this same problem but not in the Routan. I was very lucky that I pulled over and was able to stop before my brakes went out. I had two young children in the car with me.
The contact owns a 2011 Volkswagen Routan. While driving various speeds the vehicle stalled. There were no warning indicators illuminated. The vehicle was taken to ventura Volkswagen (3270 perkin ave, ventura, ca 93003, (833) 214-7714) where it was diagnosed that the fuse box and ignition switch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty; therefore, no assistance was provided. The failure mileage was 100,000.
The contact owns a 2011 Volkswagen Routan. While idling, the check engine indicator illuminated and the vehicle would occasionally shut off. The vehicle was taken to bill jacobs Volkswagen (2211 Aurora ave, naperville, il 60540) where the alternator was replaced. Shortly after, the check engine indicator illuminated again. The vehicle was taken to an independent mechanic and the alternator and fuel pump module were replaced multiple times over the course of two years. A family member of the contact checked the vehicle and diagnosed the the totally integrated power module needed to be replaced. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 40,000.
Tipm module issue. My 2011 VW Routan was built by Chrysler with the same parts as any other Chrysler car at that time. Chrysler issued a recall for all vehicles made with this particular part as it is a life threatening issue. Most importantly the car will stop in the middle of driving! imagine going down the freeway doing 70mph with your kids in the car and the car shuts off. Because the car is branded as a VW, chrysyler refuses to replace the recalled part which I was quoted at $1300 from the dealership and VW says it is a Chrysler part and issue. This thin gray line is costing people thousands of dollars and possibly even lives. Also the fuel pump runs without car turned on. This is a safety issue which causes the fuel pump to run and drain the battery dead along with other safety issues like car stopping dead. This car cannot run without the new tipm and this recall must be honored by VW. They are making us pay for a new module. There are thousands of these Routans with this problem and no one is listening. So I also replaced fuel pump after issues with engine refusing to turn over. Next day after repair the vehicle refused to start. So I have explored the internet regarding this issue and find many complaints with the need to replacement tipm. This van has an engine built by Chrysler which recalled its 2011 vans to replace this device. Please force VW to do the same! its truly absurd that VW will not create a recall for the tipm as Chrysler did.
- Staten Island, NY, USA
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The ignition turns off while driving on the highway. I had to coast to a stop in traffic to restart the car. It has happened multiple times. All items removed from the fob and the problem still exists.
The contact owns a 2011 Volkswagen Routan. The contact stated that the vehicle failed to start and the instrument panel indicators illuminated. Also, while driving uphill, the vehicle stalled and was able to restart. The vehicle was towed to brunswick Volkswagen (1420 industrial pkwy S, brunswick, oh 44212, (855) 646-8229) where it was diagnosed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 84,000. The consumer stated the tipm was replaced in December but the vehicle shut off once again.
My tipm modules of the car is causing a lots of problems and that has affected my fuel pump, battery, and starter.I have to replace a new fuel pump, a new battery and a new starter and still the same problem is still persisting.
Tipm to be replaced. Vehicle would time to time stall, completely stop while driving it. After a while the vehicle would not even start. One would first think of a battery issue, a fuel pump or a crank sensor whereas the issue is actually the tipm.
Tipm has failed again; hard starting, stalling, unsafe. This is the 2nd tipm failure we have had so am familiar with symptoms and resolution; which is to replace entire board or disassemble and identify and replace bad component. Does NHTSA really want consumers to do this? ultimately a failure in design... needs a recall.
Fuel pump runs without car turned on. The mopar tipm module in this car is a Chrysler part that Chrysler recalled on 2011 Routan but VW does not honor this recall. This is a safety issue which causes the fuel pump to run and drain the battery dead along with other safety issues like car stopping dead. This car cannot run without this part and this recall must be honored by VW. They are making us pay for a new module. There are thousands of these Routans with this problem and no one is listening. Our car was in the driveway and fuel pump was running with car turned off all night. Also when husband driving it, car would suddenly slow.
Issues with totally integrated power module (tipm), the van will not start. Replaced the car battery as the VW dealer instructed me (initially they said I had a defective battery - less than 1 year old - I disagreed but since the battery had 3-yr free replacement I had it replaced) and within a week, started having the same issue and it drained the brand new battery. I found out that this tipm is not covered by the warranty and even if you pay for the repair there is no guaranteed it will not happen again. The charge is $1,500.
Our van has just over 40K miles on it, and last week it wouldn't start. We jumped it and went out to run errands, but we had to get another jump from a stranger to get home. We charged the battery fully overnight, and it started again for a day, only to have the battery drained again. We bought this car for our growing family (twins on the way!) and I'm reading the horror stories about this year and model stalling while driving on the freeway. This is clearly related to the tipm module that everyone else is having to replace, and this is a safety issue for our family so we are having to fork out $1,200+ to get it repaired when Chrysler has a major recall related to this specific issue (it's a chysler part). This should be recalled for 2011 Volkswagen Routans as well...Volkswagen needs to take responsibility as this is a known, widespread issue.
Vehicle fails to start. When the vehicle eventually does start the power steering is effected and appears to struggle to remain on. Issue began a on December 20, 2017 and randomly happens. I have seen several post on other sights with same issue with the ignition switch and tipm system.
Veicle has stalled while driving on city streets at 40 miles per hour posing a danger to my self and children leaving me and my children panicking from such incident, was able to pull to the side by hanging to steering will, turned it off and on again when I turned it on veicle started accelerating by itself it was going crazy, turned it off again and veicle started as normal, took only 3 miles for same thing to happen again. Also battery gets drained if left off for more than 4 hours.
Replaced fuel pump after issues with engine refusing to turn over. Next day after repair the vehicle refused to start; towed to garage for diagnosis. One mechanic was able to start it and another not. Computer diagnosis can't find the issue. I have explored the internet regarding this issue and find many complaints with the need to replacemthe tipm. This van has an engine built by Chrysler which recalled its 2011 vans to replace this device. Please force VW to do the same! thankfully the van was in park when it refused to start.
The contact owns a 2011 Volkswagen Routan. While driving 40-50 mph, the engine stalled and the battery appeared to have failed. The engine stalled while driving on the highway. The contact pulled the vehicle over to the side of the road. The contact turned off, restarted the engine several times, and the vehicle was able to operate normally. The vehicle was driven to the contact's residence. The contact also experienced the failure eight months ago. The vehicle was driven to the dealer (rusty wallis, 12635 lyndon B johnson fwy, garland tx 75041) where it was diagnosed that the torque converter was faulty. The dealer paid for another diagnostic test at hendricks Volkswagen (5010 state hwy 121, frisco, tx 75034) where it was diagnosed that the torque converter, totally integrated power module, two cam shaft sensors, and the torque converter solenoid were faulty. The manufacturer was contacted at 1-800-822-8987 and did not assist. The VIN was unknown. The failure mileage was 80,000.
Engine and power related stuff (brakes, steering) goes off while driving on highway. After a few seconds engine will start, problem will go away then 2-3 days later will happen again. This has happened more frequent so can not drive it anymore.I
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- Goodyear, AZ, USA