This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving in low gears (2nd, 3rd) car will stall out. Power steering and power brakes no longer functioning, making the care very difficult to manuever. This is especially scary while driving in snow/ice. Making with even more dangerous is stalling while on back roads or curves, if I'm stalled in the middle of the road, another car might not be able to stop and run into me. Jerking movements are also occuring when driving at low speeds when not accelerating, like car is going to stall. VIN is not included in recall, but it is the same problem that was recalled on other 2010 Routans.
My vehicle is experiencing the same problem as other vehicles of the same year that received a recall. The car just shuts off, loses power and all steering, braking and so on. It makes the vehicle very dangerous. The other vehicles in this year all had bad ignition switches but VW refuses to include my vehicle and others like it of the same model year that have the exact same problem. I believe that they need to expand this recall to include more vehicles of the 2010 model. The vehicle is not safe to drive and is scary when it just cuts out on you when you are driving 30-40 mph plus.
My mini-van shut off/ stalled while I was driving on the road. Every time it stalled I was driving slowly through construction zone or in front of a light where I had to pressed the brake to stop the car for over 30 seconds. I send it to VW service for repair but no problem was found. I am too scared to drive the car because I never know when its the next time it will stall again while I am driving on the road.
On several occasions starting in March 2015, my 2010 VW Routan (manufactured in July 2010 by Chrysler) simply shuts off while driving the vehicle. When this occurs, I have no engine power, no power steering and no power brakes and am concerned about personal safety. I bought the van new in September 2010 for my wife, but no longer allow her to drive it as I am afraid it will shut down on her (it requires a bit of arm strength to pull the vehicle over and hopefully I am not rear-ended before being able to do so). I understand there is now a recall on the ignition for 2010 Routans, but my VIN does not appear to be within the window indicated for the recall even though the date of manufacture is within the window. I am not sure if the ignition switch is the cause of the problem, but the symptoms sound similar. Also, there are times when I turn the ignition key to start the motor but it will not actually engage the starter. The radio will come on, but there is no impact on the starter. After several attempts while sitting there, I can get the switch to actually work. I love the van, but have become scared of these issues. If the van ever shuts down when I am on the highway, the speeds will be treacherous. I have searched the internet and found others with similar complaints. I very much see this as a safety concern and want you to be aware of these issues. I sincerely appreciate any assistance you can provide.
I just entered the expressway. The engine started revving between 5-6 rpms, and the car was going 40. I noticed smoke coming from the back of the car, so I went to the next exit (2 blocks) and got off the expressway. The car was smoking. A passerby told me to get out of the car because of the smoke and liquid pouring out of the car. I then had to call the fire department because VW's roadside assistance wouldn't come until the fire department cleared the car to be towed. Finally, it was towed to the dealership. They determined that it was broken heater hoses and water pipes. Had I been in the fast lane when this happened, a serious crash could have occurred, as the smoke and revving began so suddenly, as did the slow car speed.
- Brookfield, IL, USA
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The contact owns a 2010 Volkswagen routon. The contact stated that while driving at an unknown speed, the engine would shut off without warning. The failure recurred numerous times. The contact mentioned that the vehicle was exhibiting the same failures as mentioned in recall NHTSA campaign number: 11V151000 (electrical system). However, the VIN was not included in the recall. The vehicle was taken to an independent mechanic, where the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 77,000.
While driving my car, on multiple occasions now, the engine has shut off. The car remains on but the gas and steering do not work. The most recent time I had to quickly pull to the side as I was driving 35mph. I see that there was a recall for our make and model but when we're calling VW, they are saying it did not effect my specific vehicle.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at approximately 60 mph, the vehicle started vibrating and the speed fluctuated independently. Also, the vehicle started to jerk and the contact lost control of the vehicle. The vehicle was taken to the dealer where it was diagnosed with a faulty sensor. The vehicle was repaired. The failure recurred on several occasions. The manufacturer was made aware of the failure. The failure mileage was unknown.
While driving at about 20-30 mph, the engine stalled. The radio and lights continued to work. Power steering and brakes stopped working. After coming to a complete stop, engine was able to be restarted.
The key turns however the engine doesn't. this happens at any given time, when the engine is cold, hot, after we've driven a couple of blocks and /or miles, it could happen once a day or several times a day, a few days in a roll or not for a week. We took it to the dealer twice and they claim it never happened to them. ( however they did offer to buy it, that's another story) the problem continues, everyone wants to run it thru diagnostics for a charge but no guarantee for repair...please help!
While driving the van it began to smell like radiator coolant. Checked temperature gauge and realized temperature fluctuation. No engine light or check engine light ever came on the dashboard. Opened hood and discovered coolant was sprayed all over the hood liner and engine due to the failure of this part. Took it to the VW garage and we were told it has been a common occurrence with the VW Routan leading one to think it is a design flaw of the hose assembly. The total damages due to this one hose assy failure known to date is the following: Plastic heater core hose assembly; temperature sensor; thermostat; hood liner soaked and ruined; and replace coolant. Repair bill is near $1000 for all these items. Furthermore, if this had gone unnoticed due to the lack of a check engine light, this could cause additional damage to the cylinder head and may lead to an accident.
Car battery is in good shape because I recently replaced it with a new one. The problem is occasionally I try to start the vehicle and it will not start when the electronic throttle control light is blinking but if I use my car keys to lock and unlock the car, then the electronic throttle control light will go off and car will start. Last week it occurred two times and I took the car to Volkswagen dealership but they told me, the diagnostic test is not showing any code and hence there is no problem with my car but I think there is a problem because I have experienced this problem five times in total. They requested I tow my car to them the next time it occurs to see if the code can be determined but I still not comfortable because I don't know what is coming next.
The contact owns a 2010 Volkswagen Routan. The contact stated that while making a left hand turn, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,446.
On August 14th, 2014, I placed my key in the ignition of my 2010 Volkswagen Routan. The car/engine made an odd sound when the key was turned and all the lights went out. Additionally, the dash lights started flashing and my key became permanently stuck in the ignition. I heard a very rapid "clicking" noise under the hood so I opened it and discovered the fuse box under the hood was the source. Upon opening it, I heard a very fast clicking sound and felt each fuse and found the large fuse, 2nd from the left front was clicking very fast and loudly. I needed the vehicle so I used jumper cables and this eventually enabled my car's key to release. All the warning lights were lit up and I left the engine run for approximately 8 min., then turned off the car - to verify it would start again. It did, and now only the engine warning light that lights upon an incident is still lit. I called my closest VW dealer, who has services my car in the past, and they claimed no knowledge of the issue and stated the recall #66665 electrical system - ignition switch - is not applicable to my vehicle. Sure it isn't! exact same issue that is noted in the recall, but somehow my vehicle is not one of the ones affected. I am pursuing thing with the service manager, but so far only push back.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving 65 mph on a highway, all of the warning lights suddenly illuminated on the instrumental panel. The contact took her vehicle back to the dealer who stated that the engine harness system needed to be repaired. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 44,000.
The contact owns a 2010 Volkswagen Routan. The contact stated that while traveling various speeds, the vehicle suddenly stalled. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 70,000.
Bought the van in February 2012 since then it has been in the shop 11 times for transmission, rotors, and my passenger sliding doors they open automatically. Now its leaking antifreeze and we bought extended warranty and this part the plastic Y part that contexts two hoses they say isn't covered and wants us to pay 450$ to do it..the van has 38,035 miles we bought it with 18,563 miles how can this vehicle have this many problems? my power doors I believe if they open when your pumping gas isn't right.
I was driving about 30 mph when it felt like the car was going to die/stall. My vehicle has only 30K on it and actually sat at home two years after I bought it while I work from home. Nevertheless it felt like the engine was going to stall out like I had no gasoline. This issue started out intermittent, but progressed and I could feel shaking from the floor boards.I took it into the dealer and they replaced some ball bearings under warranty. However about a month later the same problem starting occurring. This time the check engine light came on. I took it into the dealer and they said the spark plugs and the coil pack were bad. This part is supposed to last about 100K. It was out of warranty so we took it somewhere else to get it fixed. It has been fixed a few weeks and it feel like the same problem is happening again. The car does not shift well at low speeds and seems to almost stall out while turning corners. Also it is idling at a higher RPM than it had several months ago.
Driving on a neighborhood street when a sudden drop in the ac power followed by a quick rise in the engine temp to the top of the gauge. Within 2 minutes steam was observed coming out of the engine. Quickly pulled over to the side of the road. After cooling the engine and opening the hood it was observed that engine coolant was all over the engine parts and boiling off due to the heat. Water was poured in the radiator and a leak was observed from a plastic Y joint in the water cooling pipe/assembly. VW part number 7B0121086B. With the water filled to the max as soon as the engine was started a steady stream of water was observed coming out of the Y joint. With over a gallon of water in the vehicle drove the car home and in less than 3 miles the water was completely drained from the system. Please cross reference this with any complaints related to the Chrysler town and country minivan and the Dodge Grand Caravan as they are all produced by Chrysler Corp. The Y connector failure was easily found online and appears to be a defective part / design flaw as the plastic piece was not able to withstand the pressure and heat and seemed to split at the seam to cause the leak.
I was making a left turn in my 2010 Volkswagen Routan VIN# [xxx] onto a busy street and car suddenly stalled out. I lost power steering and nearly jumped the curb and hit a woman with a baby stroller. I had my 3 kids with me in the car ages 5, 4, and 1. car started back up right away. This problem happened once before when I was driving straight at about 30mph on a residential street but I thought it was a freak incident since the car was brand new with barely 10,000 miles on it. This time it nearly cost people their lives. I took it to the dealer. They kept it for 6 days. Meanwhile I had to use a much smaller loaner car which was not made for a family of five. They told me they couldn't duplicate the problem and that everything seems fine and that there is nothing they can do and if it happens again to make another appointment. Well it happened again. 3 more times in fact. I called up the dealer again. He tried to deter me from going in saying "you can bring it in again but if we cant duplicate the problem then there is nothing they can do." Also made it a point to tell me that they only have small loaner cars available. I also called Volkswagen and told them the story. They told me to bring it to dealer. This stalling issue which occurred again on 4/16/2013 is the last straw. I refuse to get into this deathtrap to take it to the dealer. Its a shame the car only has 18000 miles on it yet it is having these issues. I will never buy a Volkswagen again. They can send a tow truck. It is very dangerous. I guess legal action is called for here. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Oxford, PA, USA