This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Turned car on to pull out of a parking spot in a parking lot, hear loud crack, airbag light came on, now steering wheel buttons don't work, horn doesn't work, and I hear something rattling around in my steering wheel and it makes noise when I turn
The contact owns a 2014 Volkswagen Passat. While driving approximately 20 mph, another vehicle drifted into the contact's lane. As a result, the contact crashed into a cement divider. The air bags deployed and a white, powdery substance flew into the eyes of the contact and his wife, followed by metal fragments. The contact also stated that the passenger side air bag caught fire. The contact extinguished the fire. The contact's wife sustained injuries to the hip and stomach, which did not require medical attention. A police report was filed. The vehicle was towed to a body shop where it was diagnosed that a new transmission, front driver's side wheel arm, and air bag needed to be replaced. The vehicle was repaired. The vehicle was then taken to joe machens Volkswagen (1200 vandiver dr, columbia, mo 65202, (855) 301-6700), but the nature of the diagnostic and repairs could not be provided. The manufacturer was not notified of the failure. The failure mileage was 21,000. Consumer stated customer exited to a rest area, missed a turn and at last minute attempted to make turn, hitting a curb. Both tires on driver's side blew out and airbags deployed. Updated 10/1/18
I was turning right at a speed of 30 when I heard a loud pop sound and the air bag light went on and all components on steering wheel stopped working. The horn does not work either. I brought car to VW dealer the same day and they ran a diagnostic test and said I need a new clockspring. I have heard many Passats have this issue but my cars VIN was not on the recall list. It's a safety hazard. Now I have a car with a broken clockspring. Amongst many other VW owners. Please help
Takata recall I received a notice about the recall last year and contacted the nearest VW dealership in redwood city (www.boardwalkvolkswagen.com) on 12/11/17. They told me they'd put me on a waitlist for the replacement parts. I've called every week since then to see if the parts have finally arrived but it's been over a month now (1/15/18) and there's still no updates or concrete timeline for fixing the issue.
I have a 2014 VW Passat-car went in for a recall for airbags. (VW is saying that it is not takata recall) at the time my car was taken in, there were no problems with it. Had the recall completed and maybe weeks later my clock spring goes out (took a right turn, heard a click, and the "seatbelt airbag malfunction" light turned on) all the controls on my steering wheel go out, including the horn. I take it it to VW in scottsdale shortly after this happened and they told me that it is not related, not covered, and that my car was not part of the takata recall..(on their website it states 2012-2014 Passat included in the reacall) the service manager I spoke with said that he has never heard of the clock spring going out on its own. Little fishy how nothing is wrong with my car, I get the recall done, and weeks after my clock spring goes out (which is related to the airbag!) and told me it would be about $875 to fix! my car has only 58,000 miles on it.
- Scottsdale, AZ, USA
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I have a recalled takata air bag in my vehiclke. I dodged a dog in the road and hit the guard rail where it is buried in the ground. My passet traveled 15-20 feet up the gaurd rail. The car was very damaged and my air bag did not deploy. The state patrolman and the tow truck were confused why the airbag didn't deploy. I was in motion about 75 ft from where I turned left onto the jhwy 96. The speed limit is 45mph. I as going about 20 mph. I turned from a county street onto co 96.
Steering wheel clock spring defective, disabling air bag and other controls. VW has recalled this condition on other us-built 2014 Passat models, just not mine, since the recall is VIN-specific, and by chance, doesn't include my particular vehicle.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Volkswagen of new port richy in new port richy, fl 866-753-0856) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall.like 6 months ago was ghange oil on dealer, and was ask about trade in my car but they give me a small price because my car has recall !!!they did not propouse me nothing to fix or chgange or do my problem!!I have two kids im worry about my safety please help me!!!!!!!!!!!!!!!!!!!
The contact owns a 2014 Volkswagen Passat. Upon starting the vehicle, the air bag indicator illuminated and the horn failed to sound. On other occasions, the steering wheel clicked when turned. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was also taken to savannah Volkswagen (50 eisenhower dr, savannah, ga 31406) where the diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 15V483000 (air bags). The approximate failure mileage was 50,000.
Takata recall. I received a recall from VW for the takata airbag. In the description, on cars.com, it says "in the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag. Consequence a loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury." This is exactly what has happened to my vehicle. Nothing on my steering wheel works, not even my horn. I went to VW, and they replaced the takata air bag, but did not replace the broken clock spring because they say my car was not included in the recall for the clock spring. I think this is a major safety concern. I was told that my driver side airbag will not deploy in the event of an accident. One of the reasons I purchased this car was for the airbags and the safety features. How is there not a recall on my vehicle. It did exactly what said "may happen."
Takata recall: I contacted VW in February about the recall that was in effect for my vehicle they assured me that they would get it fixed as soon as they could. It's six months later and I just received another letter in the mail about the recall and VW has yet to solve the issue for me.
Takata recall: I work for the U.S. army in germany. I purchased my U.S. specification VW Passat through the military car sales program. When I received the recall notification for the airbags I booked an appointment with my local VW dealer to have the airbags replaced. We took the car for the appointment and was told by the dealership they could not replace the airbags of an american specification car. I had a german attorney call the dealership to try and find a way to have the problem resolved and was ultimately told it was impossible. The work around was to have a memorandum prepared when the time comes to ship the vehicle saying the defective auto will be repaired upon return to the U.S.. the problem with this is my job is here and I have no set date to return to the U.S.. my family is forced to drive a vehicle with airbags that can kill us. I can't trade or sell the vehicle because it has a known defect that I can't get repaired in germany. I need VW to fix this problem. At this point I would prefer they take the car back. The VW website has one little paragraph dealing with military members and the solution they provide does not help us because again, we do not have a return date. The 1-800# is always busy and VW germany believes it is quite incapable of having an airbag shipped from the U.S. to repair the vehicle. I do not want to drive this vehicle any longer and would appreciate assistance in getting the car returned to VW. Thank you for your time and attention.
Takata recalled airbags never fixed in 3 years I had my lease so they knowingly allowed me to drive me and my kids for 3 years in an unsafe car!!! the tdi deisel was also an issue and had electrical issues as well.
Airbag clock spring broke while I was driving. Why wasn't my vehicle covered under recall for the airbag clock spring recall number 15V483000? obviously more vehicles are affected. My airbag and instrument controls do not work now due to this safety issue.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The platinum Volkswagen dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was invalid.
My airbag light is on because my airbag clock spring has torn, which has resulted in a loss of electrical connection to the driver's frontal air bag. The steering wheel makes a clicking noise when turning after the airbag light illuminated to indicate an electrical failure.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Denver, PA, USA