This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Manager Fabio at the pompano Volkswagen service indicated over the phone and in email that the vehicle is safe to drive however on the Volkswagen webpage it indicated it-??s not safe to drive. I have not had the recall repair performed cause the same local vw refuses to provide a loaner for the time being repaired. This dealership poses a serious risk for drivers and consumers cause they are misinforming the public. I contacted Volkswagen care and spoke to Lisa which she was pretty incompetent to resolve the issue.
I have been trying to fix my car from the recalls two of them that they have currently for my car for which I need a temporary card while the repairs are being completed and Volkswagen in Pompano with the manager, Fabio have refused to assist me with this issue The recall is none of my issues is there company issues? They should be responsible for it and provide a temporary car while the car is being in service for those recalls. In this way, Volkswagen has refused to repair those service calls
My heater core for this vehicle is malfunctioning. This is making my heat not work, which in the middle of the winter can be problematic to my health and the health of my passengers. VW issued a recall on the diesel version of my car, which is gas, but did not extend to the gas version.
Car started to stall, the spark plugs, injectors, sensors all replaced. I go to pickup the car on three different occasions and it won't go 1/10 of a mile without stalling and refuses to start. The garage I was dealing with refuses to work on it any more. I think this seems to be a common problem with the 2014 Passats, but I don't see where anyone's has been fixed. The stalling has happened on multiple dates. Now it's at a garage and can't even get it to dealer and have already spent over 1000.00
I'm having issues with the heat in my vehicle. There is no heat on the passenger side which also affects the visibility of seeing out the windshield because the defroster does not function properly. The original owner replaced the heater core somewhere around 40-45000 miles. I have owned 2 other vehicles of this model and had the same issue on everyone of them where the heater core was replaced.. This is more than a inconvenience it is a potential hazard not being able to see when the windshield is frosted or fogged up. It is a poor design and this needs to be addressed and investigated further. It's a bad time of year to have an equipment failure like this. There was no accident or incident but there is a potential hazard waiting to happen.
- Poland, NY, USA
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I was turning the steering wheel in my vehicle and heard a crunching/clicking sound. After checking what the issue was, I was told that it was the clock spring which was not covered under the warranty or a recall as per the dealership. My airbag light is now on and may not be functioning properly. My horn no longer works along with any of the functions in my steering wheel such as my radio and phone connection. I was also told that the faulty clock spring could effect other electronic functions in my vehicle. There were no warning lights prior to the malfunction of the clockspring.
Bought my car in November 2019 from an individual after bout 6 months i noticed that my car would slighty cut out when slowing down or cominv to a stop but it wasnt often til bout another 6 months that it began to cut out when slowing down and stopping more and aggressively and it would die then it does it just idling and even when im driving at a low speed as long as i stay at a higher speed ot isnt as bad theres no warning or check engine lights that come on at all when it dies sometime i dont even know it did until i see thr red battery light illuminated car will start back up but if i dont give it high speed it again will cut out aggressively and die if im going 40mph in mid drive it does it. Ive had thr spark plugs changed oil changed thr cam position sensor changed the alternator and battery check they were fine i do however sometime after turninv my car off hear the fuel pump still on so i have to turn key over and back off for it to go off it throws no coded an last mechanic said it did ok aftet clearing all codes but wasnt sure if it would fix it whivh it didnt ive seen online car blogs of anothers with same year make an model having same issue and some said it was the fuel pump control module/fuel pump there is a recall but my car is not under it its dangerous risking driving because any slow speed or having to stop slow doen to turn my car will stall and shut off instantly which can lead to accidents its said this is an issue among same year make an model but cars like mine arent under the recall for the fuel pump issues it needs to be addressed please thank you
Hi, My 2014 Passat driven by a family member struck a parked truck. Luckily, nobody was hurt! The parked car was not occupied and the driver of the Passat was able to exit the vehicle unharmed. The speed was about 35 mph and the air bags deployed. This front collision resulted in a major fire that totally destroyed the car. The insurance company (Progressive) is currently in the possession of the car. And one other important thing to note is that, about 2 years ago, this car was also involved in a different accident when it reared a car. That collision did not result in the deployment of the air bags but caused lots of damage. The radiator and lots of the plastic in the front needed replacement at that time. I don't recall the exact amount for the damage, but we ended up paying the full 2k deductible to get the car back.
Check engine comes on 2014 VW Passat TDI 68,000 miles. Dealer code shows NOx sensor is bad. This car is covered through 2024 and 120000 miles by VW extended emissions warranty due to Diesel emissions fraud settlement with US Government. VW refusing to honor warranty and make repair.
Airbag clock spring has broken but part is unavailable and has been on back order for over a year. I now do not have an airbag, horn or any steering wheel buttons. Couldn-??t care less on the buttons but my concern is safety with the airbag and horn. Also it will no longer pass my states inspection. Volkswagen needs to fix this and now! Part on back order for over a year and no expected time in near future is unacceptable for those in this position!! :(. They should realize some people will die instead of survive certain crashes without airbags working!!
Approximately 2 years ago the backup camera and infotainment system ceased working. I complained to the dealership but they said that failure of the system was a "characteristic" and not a "defect". In my opinion, having an operational backup camera is a safety feature. They quoted me over $2,500 to repair. I now see on the internet that VW has issued a recall of over 32,000 vehicles (model year 2021) for the exact same problem -- losing the rearview camera and infotainment displays. By the way, lose of the system in my car also means that I cannot use my mobile phone "hands-free" thru the car, which is also a safety feature. So, if VW is issuing a recall for 2021 vehicles for this same issue as my car, why must I pay over $2,500 for it to be repaired on my 2014 Passat?
When outside temperature freezes, so does driver door. Will not open from outside or inside. After a few hours driving, it eventually worked. But next day, same thing.
heater core getting clogged again, after multiple replacements, vwgoa will not perform recall because of other not related recall not performed. when heater core gets clogged three things happen, passenger side stops producing heat, windshield defrost does not operate correctly, and coolant lost due to evaporating and or leak into intercooler that can lead to engine damage
Cylinder ignition lock jammed. Could not get key into ignition. Brought it to a mechanic who ordered a new cylinder from Volkswagen. That part also did not work. When he spoke to a Volkswagen representation, the representative stated "we've been having issues with those".
Vehicle stalls at red lights or when idle. Epc light continues to light up. Continue to take vehicle to dealers each time they were unable to fix stating change the oil it is bad. At this time we are replacing engine at 86,000 miles, fuel pump was also changed in December 2020.
I took my car to Volkswagen only for them to tell me that the coolant needed to be flushed due to the epc light I spent 300 bucks and a week later they told me that the fuel pump or fuel system needed to be cleaned take the gas out and put more gas in and it needed to be replaced spark plugs which is another 800 bucks that is almost 1000 within two weeks for a epc light
I currently own a 2014 VW Passat tdi that was part of the recall and due to the fact these vehicles have sat around a long period of time they extended certain other parts warranty. In February I had the heater core replaced twice. Over the summer there was no need for heat and I just turned the heat on this morning and the vehicle is blowing cold air again. I am less than 1000 miles outside the extended warranty and VW refuses to repair. This issue could have started well within the mileage restraints but due to warm weather there was no need for heat. This problem was already established and documented and VW should replace. I will be left out in the cold all winter
Car gas pedal was stuck and continued to accelerate getting up to 58 mph after pressing on brakes lightly the car continued to go faster and faster. As I was getting closer to an intersection, that was red, and in fear of getting hit cause the gas would not slow down I slammed on brakes and hoped it would stop the car but the car lost control hit a curb and hit a fire hydrant in the front middle of car, the car flipped over and no airbags deployed. The vehicle was in motion prior to accident and it was on a highway then I turned on a side street going 58 mph due to gas pedal being stuck, I then lost control of car after hitting brakes to make the car slow down. Me and my friend have headache and are sore, I went to immediate car due to concussion symptoms. I am now terrified to drive or get into car, I become hysterical and can't stop crying. My friend is also not getting cars either. Scariest thing ever.
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- Fort Lauderdale , FL, USA