This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Back up camera, radio do not work on a regular basis. Happened a couple of times in the first year but thought it was just a weird blip. Blue tooth disables my ability to make or receive a call while in the car. Radio cuts off or never comes on while driving or stationary. Telephone voice command is stuck in foreign language and even dealer couldn't get it to change back to english commands. Drivers door lock sticks and won't open from outside and sometimes inside. Need to get out on passenger side. Sometimes getting in I have to go to passenger side and can open from inside. Days can pass and things work ok and then out of no where, they don't work"? maybe electrical or software issue?"
The doors (2014 Passat) do not work properly in cold temperatures. The car doors, especially the driver's side fail to unlock/or close. The driver's door will at times open with the actual key and at other times will not. Sometimes the door will unlock but the lock freezes in position preventing the car door from closing shut. A visit to a VW service department did not solve this problem. Replaced battery in key but problem persists.
In August of 2017, my airbag light came on and my horn stopped working. There was also a clicking sound when turning the steering wheel. I took the vehicle to Volkswagen and was informed that the clock spring had failed and needed to be replaced. After conducting some research, I found that other 2014 Passats had been recalled for the same exact issue. My VIN was not covered under the recall, and so I had to pay out of pocket for a new clock spring. I believe that the Volkswagen recall was not broad enough to cover all vehicles affected. I reported this to the NHTSA at the time of the incident. However, about 6 months later, my vehicle began having the same issues. I was informed that the second clock spring had failed and needed to be replaced. Because the part was new, Volkswagen covered the repairs. I did not report this second occurrence of clock spring failure at the time. I am reporting the re-occurrence of the clock spring failure now, as I still hope the initial recall will be expanded and that I will get refunded from replacing it the first time. I hope this additional information can help with any ongoing investigations. I am providing documentation of both instances of clock spring failure in my 2014 Passat.
After driving my 2014 Passat has a burning smell coming from the car. After having the upper timing chamber, transmission seals, and brake system replaced it is still smelling like something is burning. It smells like metal on metal, so I assumed it was the brakes, but even after having them changed at the dealership, there is still an unknown problem.
Drivers side door wont unlatch. Due to a bad design, the drivers side door will not open when that temperature is below freezing. VW has acknowledged this as a problem, but will not recall. This is a safety issue since the driver cannot exit the vehicle in an emergency. I called them but their stand is that the car is out of warranty so too bad. The condition only exists when the temperature is below freezing. The problem is well know based on social media posts. I think VW should take some responsibility for the design flaw.
Heater not blowing hot air. This seems to be a major problem and VW even recognizes the issue. This should be a recall warranty item. Here is a link provided to what I have found. Https://F01.justanswer.com/kyleskrautcar/1C235176-E1B5-4388-847A-18433040B6B5_V801601.pdf
Takata recall there was a reckless driver who was not obeying the traffic rules. I was on the highway (NJ turnpike 78 around bayonne). And then this guy was on the right entering to the highway, but he switched to the left lane without waiting for the solid line to become dotted line. And then right away, he cut in front of me, to again switch to the most left lane. I was almost going to hit him because of this reckless move. He didn't signal and wait for me (or someone else) to give him the way. He just cut in front me. I horned him and then he showed me his middle finger. It was about to be an accident if I hadn't hit the brakes right away. He entered the highway without obeying the rules and cut the road from all the way from right to the left lane. And he is rude and offensive. He has a black Lincoln, with NY plate. Plate number is T657065C. This happened in the morning around 8:46. It is a rush our, he increases the risk of accidents and puts people in danger. I hope he will be punished for this.
Took my car in because I had no horn, no air bags, and the steering wheel sounded 'funny'. I had a little over 39,000 when this all happened. I was told it was the clock spring. Apparently there was a recall for this for the 2014 Passats, but my VIN number was not included. They can't tell me why. Clearly, my car was included in the defective vehicles!! it is a very expensive part to replace.
I own a 2014 VW Passat. All of the functions on my the steering wheel when dead and the airbag light came on. The vehicle was stationary when the issue was first discovered. I had just started the car. After bringing the car to a dealership to have it diagnosed, it was diagnosed as a faulty clock spring. The replacement cost is $637 and the closest dealer is 45 miles away. This is a safety hazard as the air bag, horn and other steering wheel features do not work. After researching I've come to realize there are thousands of vehicles effected by this and no recall.
Takata recall I have been receiving recall notices for my 2014 Volkswagen Passat for the past year year. I made an appointment with my Volkswagen dealer in March of 2018, brought the car in so they could fix the recall. After taking the day off, and waiting for the car, I was told that the dealership did not have the correct part to fix it, and they could not complete the repair. I was told I would be contacted as soon as they received the part. Last month, I contacted the dealership to inquire about the recall and was told they still did not have the part. I contacted Volkswagen, they put me in touch with another dealer, I contacted that dealer. They also did not have the part. Again I was told, we will contact you when we have the part. That was over a month ago. Yesterday, I received another recall notice. How do get my recall fixed if the dealerships do not have the parts" do I have to wait until the car implodes" please help!
On May 31, 2018, I bought a Volkswagen Passat E.S. 2014 at inwood motors, Inc. Dos id # 447825, located at 153 sheridan blvd, inwood NY 11096. The vehicle was financed thru the lender new city funding, located at 146 S Liberty dr. # 11B, stony point, NY 10980 for the amount of $8,000 dollars. After driving the vehicle over 40 miles per hours, it warned me of some mechanical problem thru the vehicle dashboard (yellow light ecp), front brake band worn, abnormal sound in front of vehicle when turning to right and to left. I immediately informed the person in charge of the dealership about this issues named kasi, he told me not to worry about, that I had 1 month guarantee that he would take care about it. I have left the vehicle several times at the dealership to make the repairs, but he never did it. The dealership work in conjunction with the mechanic shop tikal's auto repair, located at 153C sheridan blvd, inwood NY 11096, (516) 371-9582. The first time I left the vehicle was on June 13, 2018, and two days later, he notified me about the throttle body had problem, and it was necessary to order a new one to replace it. He told me to bring the car with me, he would call me when he had the part in his possession. After that, the vehicle continued with the same problem, never repair the brakes, nor the sound that I informed him about before. He told me to leave the vehicle again, after three days later, he said it was the solenoid, and it was necessary to order a new one to replace it the old one. He told me to bring the car with me, he would call me once his had the part in his possession. He called me on July 23, 2018, to bring the vehicle back to the dealership for repair, but until now, the car hasn't been repair it. It's been a month and two weeks that I notified the dealership about the problem, and the vehicle has not been repaired in it's entirely.
1.faulty clock spring resulting in no working horn or airbag 2. call stalls and won't start intermittently. Dealer can't find issues but I think it's related to the faulty fuel pump recall
I was driving at approximately 30 mph and upon making a normal 80 degree right turn, I heard an audible pop in the steering column. After that, my airbag error light came on and I lost function in my horn and all steering wheel face controls (vehicle information navigation for the dashboard, volume and radio controls, bluetooth connectivity, etc.). after taking it to the dealership for repair and being told it was the clock spring, I began doing a little research on clock spring issues in Volkswagen Passats manufactured between 2010 and 2014 and that there was even a recall issued (although I never received any information on a recall from the manufacturer or the dealer). I have been told by my dealer that the repair will be covered under my extended warranty which I still have a deductible for. If this is a defective part then it should be Volkswagen's responsibility, not the owner.
Car keeps randomly shutting off. Loses power while idling and difficult to start. Will lose power and cut off also while driving. Check engine light will not stay on or come on.
Clock spring issues. VW stated to me that my car was not under recall for the clock spring.they fixed it in June 2016. It broke again June 2017 and was replaced. It broke again in Jan 2018 and was replaced 7 weeks later broke again. It is in need of being replaced now which will be the 5th clock spring to be put in th car. The airbag light is on horn does not work nor anything on the steering wheel due to the broken clock spring. I am the original owner and the car is paid for but I cant use it safely and can't sell it with these issues that VW will not fix. VW corporate offices investigated determined that it infact was broken and said they would pay for my last part? but that is out of the warranty. The first repair was at 44,000 miles. The issue is that VW never addressed why they keep breaking and replacing them does not correct the problem
Takata inflator replaced, 2 months later, while driving, and turning the corner at low speed, on a city street, into my subdivision at approximately 3-5 miles per hour, during a snow storm. The air bag light illuminates, hear crunching sound coming from steering column, immediately following, I have no horn or steering wheel control buttons. I now hear the same crunching sound coming from the steering column every time I turn the wheel. Called dealer, advised it sounds like the clock switch which commonly fails and would cost around $900 to repair and was not under warranty, since I had 40K at the time of incident. I was advised that my air bag will not work without repair.
While driving the vehicle, I noticed the airbag light had come on. This sometimes happens when something heavy is on the seat. While needing to honk the horn on the freeway because someone was merging on to the lane where I was driving, the horn would not work. I later discovered the radio control on the steering wheel did not work either.
A D V E R T I S E M E N T S
- Livingston, NJ, USA