This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
26,050 miles and looking at a $5,000 repair bill for fuel pump failure! something about ultra low sulfur and lubricity. Car just died and had to coast out of traffic
The contact owns a 2014 Volkswagen Passat. While driving at 55 mph, the vehicle stalled. The vehicle was restarted, but the failure occurred on two other occasions. The vehicle was towed to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 39,000. The VIN was not available.
Miles on car at failure: 21,755 corrective actions from dealership: Replaced turbo, gaskets, reflash, check particulate filter and replace. Outside air temps at failure:20S 30S failure warning signs, if any: Turbo began making horrible whining sound on Sunday afternoon March 8, 2015. Called VW 3/9/15 and took to dealer 3/10/15 for emergency appointment prior to 3/12/15 first available appointment. No warning lights or indicators even after 3 days of driving with horrible noise. Warning lights on dash/mfi: No lights or indicators problems since replacement: Now at 25,766 miles. Checked oil cap to change oil every 5K instead of 10K now that out of service contract and noticed particles around oil cap. Got magnet and found that many were magnetic. I have videos of the turbo whining before replacement and the magnetic particles identified last evening. Oil was not changed as part of turbo replacement nor were the high pressure lines to/from turbo. Prior oil change at 19,146 for 20K service. No particles around or in oil cap after that service. Turbo occasionally makes a distant whining noise upon startup but stops within a couple of seconds. Did the dealership perform all maintenance and on schedule: Yes (2 different dealers for maintenance. One did 10K and turbo, the other did the 20K). If not dealership, what oil was used/miles on oil: Oil was not changed as part of the turbo failure/replacement. Oil lines were not replaced either. 5W40 was used for 20K service at VW dealer prior to turbo failure. Do you interrupt dpf regenerators: Try not to as most times I can smell the regen and notice the higher rpms and will continue driving. Have interrupted a couple that could not be avoided due to paying to park in a garage for work.
A D V E R T I S E M E N T S
- Fort Walton Beach, FL, USA