This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a letter notifying me of the recall over a year ago and still the dealership where I service my car is unable to help with the recall and they say they have no direction and are waiting for further details from VW in terms of how to address the recall. I have contacted the dealership several times and they just say they can't do anything about it.
Takata recall - I'm placing myself in debt due to the repairs for a car that isn't that old. I'm having electrical problems, steering wheel and brake issues. This company has numerous issues, recalls and legal issues with their cars. I din't sign-up to pay all this money out of pocket, and the airbag recall still isn't available. They were supposed to fix the steering wheel recall, and now my horn doesn't work or any controls on the steering unit. Now how much more money do I have to put into this car" I'm going to notify the better business bureau. I expect certain expenses, but this is a bit much and unfair to the consumer to incur more debt than anticipated. I have obligations and I have to be at work and can't afford to be off due to all these mechanical issues. Especially when the consumer is paying a car note and the car was never reported in an accident. What do you propose I do at this point"
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Takata airbag recall. Recall was put out to be done over a year ago and the issue still hasnt been resolved. I do not feel safe driving this car and cant figure out why there stillisnt a fix yet.
The contact owns a 2013 Volkswagen Passat. The contact stated that the buttons on the steering wheel failed and the air bag warning indicator illuminated. The contact took the vehicle to the Volkswagen of van nuys dealer where it was diagnosed that the steering wheel clock spring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,000.
- Burbank, CA, USA
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Takata recall - VW has not performed the airbag recall of 2/9/2016 - 15 months & counting is outrageous. VW can provide no estimate on when the recall can be performed & refuses to offer any alternatives. Unsafe & unacceptable.
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 15V483000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact to speak with her local dealer. The contact stated that the dealer, world Volkswagen located on route 33 in neptune New Jersey, had been avoiding her and informed her that they did not have the available tools. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Volkswagen Passat. The contact received a recall notification for NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available. The manufacturer did not know when the parts would arrive. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Takata recall. I was received a letter in the mail stating my vehicle was involved in the airbag recall. I contacted my dealer (crain VW of fayetteville) and was told that at this time they could not complete the air bag recall. I called several months later and was told the same thing with an added joke of not to be involved in a crash. Now it is a year and 3 months and I still have not received a new air bag for my vehicle and do not expect to receive one in the near future from what I have seen and read regarding the recall. This is an unacceptable problem that needs to be fixed as soon as possible.
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact stated that NHTSA campaign number: 16V078000 (air bags) exceeded a reasonable amount of time for repair. The contact received the notification in April of 2016. The dealer stated that the part was not available for repair. The manufacturer was not notified. The failure mileage was 33,679. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
I purchased my car in 2014. I started having issues with the car as soon as I bought it. I started hearing a metal noise and I took it 3 times to the dealer and they could not find anything, then I had a problem with the A/C supposedly they fixed. During this time the car was still under warranty. Since 2015 I been receiving by mail a recall (safety recall 69M9) every time I contact the dealer they always say the don't have the air bag in stock. Has been 2 years since I received the first letter and they still have not received the air bags, and for this reason they have been unable to service my car. I feel very unsafe! driving the car like this! now in 2017 another problem arise, when I am driving the car suddenly brakes / stops. ( feels like it is going to turned off on the middle of the road) the epc light comes on. This is the 4th time in happens while driving. For example the first 3 times I was driving at 40 miles per hour and the car starting shaking and the speed decreased down to 20 miles, I tried to accelerate and the car didn't response. I had to pull over and turn off the car. I can definitely tell is getting worst! it happened again yesterday and was worst, I was driving at 30 miles per hour and I came to a stop as soon as I brake, the epc light came on and the car will not accelerate. The car behind me almost hit me, I could be dead! how is possible that a 2013 car has some many problems/"? is only 4 years old and has more issues than an older car. I don't feel safe driving this car. It stops suddenly while driving and it won't accelerate. I have to pull out turn off the car wait and turn it back on. What about if I'm driving in an express way?? and the car stops suddenly" someone will crash into me! and we both could die!
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The parts were unavailable for the repair. While driving 70 mph, the contact's vehicle was struck on the front driver side by another vehicle traveling at a high rate of speed. The contact's vehicle spun around and landed on the side of the road. The seat belt restrained the contact and none of the air bags deployed. The vehicle was towed to a yard by the insurance company and the manufacturer was notified. A police report was filed. The vehicle was damaged extensively. The contact sustained injuries to the spine, neck, and back, which required medical treatment. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Volkswagen Passat. While driving 75 mph, the contact's vehicle was struck by another vehicle on the driver's side. The air bags did not deploy. A police report was filed. There were injuries sustained to the contact's neck, shoulders, and back. Medical attention was required. The vehicle was towed and was not determined whether it was destroyed. The manufacturer was not made aware of the crash. The failure mileage was approximately 83,000.
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 165V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 07/13/17
Takata recall. VW on freeway was hit from behind by another vehicle and pushed very hard into another vehicle. Takata airbag deployed (driver's side only). Airbag sent metal shrapnel into face of driver. Driver [xxx] suffered serious and permanent facial lacerations. Attorney [xxx], law firm, pc, is making this claim for [xxx]. process per the tka sgo.pco 05/2017. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available and there was no estimated timeframe for when the parts would arrive. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My wife was driving car makes a turn and hears a noise in steering wheel. The drivers side air bag light comes on. Upon further investigation the steering wheel electric controls also do not work. Online research shows voluntary recall by VW for certain 2010- 2014 Passats for clock spring. Bring to local mechanic who tells me clock spring is bad and I should bring it to VW for repairunder recall. Call my dealer in riverhead NY who informs me that even though the Passat is in recall range the VIN is not part of recall at this time.VW has recall for 420,000 cars for clock spring but for some reason mine is not included and I will have to pay $400 for repair. Recall needs to be expanded.
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- Cranston, RI, USA