This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was sold a Volkswagen Passat never was told about all the recalls it had so I had the car about 3 months and the adblue messsed up and engine wouldn't start but the day I took my car to get serviced they ignored all the lights that were on the dashboard so I took the car back and they acted like they didn't see them said they would turn off so we left and before we got home the car started smoking I called and they said they would have to look at it T see what was wrong when we just left the dealership they would not tow it or pay for a tow we took it in they fixed the fuel injector and then called and said they found another issue and ever issue they have found has al been one of the recalls and I called and told them I was worried bout mine N my kids safety cuz one of the recalls could cause a fire and I didn't want that to happen and they told me there was nothing wrong it wasn't an open recall but yet every recall is what's messing up and I called there company VW at tourney advocate for the settlement they got for these recalls and my car was included in the settlement for the recall and all the recalls got their money back or a new car and this dealership said it's not their problem I bout it with a warranty but pretty much they got paid for my piece of shot car and just sold it with a warranty I owe 26000 and had the car 3 months and the warranty is only good another 20000 miles I'm concerned about them fraudung people into buying lemons and the safety of people who get these cars
Volkswagen replaced my vehicle steering wheel "clockspring" under a previous safety recall. My car has now recently suffered from a failed steering wheel "clockspring". my drivers side front airbag is now incapacitated, my horn no longer works and my steering wheel controls do not work. This occurred upon my making a full left hand turn, upon making the turn, I heard cracking sounds come from my steering wheel and all of the sudden, I got an airbag error warning light (I still do), my horn did not work (still does not) and my steering wheel controls did not work (still don't). This should be a second recall to cover this issue because the "clockspring" was formally recalled for the exact reasons that I (and apparently a lot of other auto owners) now suffer from and the supposed replaced clockspring is causing the same safety issues. Volkswagen is currently not taking responsibility for installing faulty "clocksprings" or negligent auto design for this issue. A new safety recall for this should be issued
Clock spring failure after manufacturer recall "fix". vehicle was in motion, making a routine turn when loud clicking sound was noted. Immediate failure of airbags, horn, and all steering wheel controls, including hands-free safety features.
Takata inflator maybe. In 2015 my vehicle was tboned by another vehicle, to where the impact even caused my car to spin, yet no airbag was deployed, even the police at the scene were wondering why my airbags did not go off... fast forward to yrs later my car reads airbag error.
While driving my 2013 VW Passat, the airbag light came on, on the dashboard and started beeping. When I pulled into my garage, I noticed that the horn no longer worked and none of the steering wheel functions work anymore. I have only 56,718 miles on the car and the VW dealer says it is not covered under a recall and I would have to pay out of pocket for the repair because my warranty deductible is $500. This is a safety issue and VW should be required to repair these airbag issues, not us, the consumer. This is not something we (the consumers) are causing, this is a VW quality issue.
- Saint Charles, MO, USA
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The contact owns a 2013 Volkswagen Passat. The contact stated that the horn was inoperable. The vehicle was not diagnosed or repaired. Hilton head Volkswagen (137 auto mall blvd, hardyville, SC) and the manufacturer were notified of the failure. The contact indicated that the failure occurred after the vehicle was serviced per an unknown air bag recall. The failure mileage was 400.
2014 or 2015 I received a letter that my air bag clock spring recall and another about airbag recall.. I went to dealership and the charger me 1K for the airbag module the said it needed to be replaced and that it was my responsibility.. they informed me.that it had got wet.. I'm not even sure where the module sensor is.. propr to all this I did get an error airbag warning on my car but it went a away I took it to dealership and they never informed me about the airbag module sensor while under warranty. The sensor should not be in a place where I can get it wet.
My vehicle was making a ticking sound when turning, then out of nowhere a error message came up that said error airbag, and the air bag light came on. I looked up to see if it was a recall, since I bought the vehicle used, it is for the clockspring, when I used the VIN search it did not so as an active recall for my vehicle.
Everything on my steering wheel stopped working( buttons, horn, etc.) passenger airbag light is on as well. Does not work when the car is moving or stationary.
Airbag light remains on. Took vehicle to dealership owings mills heritage VW and was informed that driver's side "curtain " air bag is what is causing it. Concerns as to whether it is defective and if it will provide protection if there's an accident. I would think that this is a manufacturing issue.
Clock spring is not working after takata recall implemented. No controls on steering wheel work. Horn does not work. Airbag would likely not inflate. Airbag light is on. This occured while the car was not moving.
While slightly turning the steering wheel when backing out of a parking space, air bag light came. There is no communication from the steering wheel controls leaving the horn in-operational.garvey volkswagon assessed vehicle and concluded it is due to the clock spring failing internally. When temperature drops below freezing, locks will not unlatch. The door handle will not move and the doors can not be opened until the latches unfreeze.
Recall performed regarding airbag clock spring which involved installing a shroud over the the clock spring and less then 12 months later, the airbag clock spring failed. Volkswagen is refusing to pay for the cost of the repair because they say that they have already performed the recall. The front drivers side airbag, steering wheel controls and horn are no longer working in the vehicle. There is also an airbag light illuminated with a airbag error in the informational display. This is a safety concern. The vehicle was in motion and the steering wheel was in use when the failure occurred.
My steering wheel started making a soft clicking noise when turning on 9/24/2018 vehicle has 68,000 miles on it. On 10/30 while the vehicle was in motion makin ga slight turn in the bend of a road on the highway, the airbag alert light came on and indicated there was an air bag error and the wheel command controls stopped working.
My 2013 VW Passat has 56,000 miles. I replaced at 33,000 on 12/29/2016 at a VW dealer that is no longer in business, based on their diagnostic, the clock spring and airbag harness in the steering wheel. It costed me $610. Fast forward on 09/16/2018 it turns out that I have the same problem, no controls in the wheel at all and airbag light on. The only symptom was a crunch sound in the steering wheel while turning and the airbag light came on right away. A VW dealership stated that it is unusual for a clock spring to go bad that quickly, there's some cars that don't need a clock spring replacement at all and mine needs a second one already at 56,000. Through a phone call Volkswagen of America stated that won't stay behind the problem. I strongly feel that it's a defective/malfunction part that affects my wife's and my children's safety since they are primarily using the car. Currently we're driving the car without any front airbag protection! please investigate this and have the ones who's fault it is fix the problem! thank you!
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The vehicle was taken to prestige Volkswagen of stamford (42 w broad St, stamford, ct 06902, (203) 327-2500) where it was kept for a month while they waited for the part. The vehicle was repaired, but the air bag sensor illuminated afterwards. The vehicle was taken back to the dealer to have the sensor repaired, but it illuminated again. The contact was informed that she could not get another loaner vehicle for another four weeks. The vehicle was taken back to the dealer for repairs and the contact was charged over $536 for the labor for the final repairs. The manufacturer had a regional case manager call the contact and advised her to pay the dealer before they could work on her case. The regional case manager stated that she could not assist until the contact retrieved her vehicle from the dealer. The contact had not decided on what course of action to take. The failure mileage was 77,128.
The contact owns a 2013 Volkswagen Passat. The contact took the vehicle to napleton Volkswagen springfield (3145 S campbell ave, springfield, mo 65807, (417) 886-6000) to be repaired per an unknown recall. The repair was completed; however, the clock spring eventually failed. The same dealer repaired the vehicle again at the contact's expense and stated that the initial repair only replaced the covering for the air bags. The manufacturer refused to reimburse the contact since he had the vehicle's oil changed outside of the dealer and showed "no loyalty" to Volkswagen. The failure mileage was 110,000.
A D V E R T I S E M E N T S
- Clayton, NM, USA