This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
i hit a dog in the middle of the road and had my insurance from Geico repair the item through our insurance with them. I had the repairs done but the air bag never went off but the light came on. The repair shop did everything they could to try and fix the problem when the replaced my bumper and front panel but could not get the airbag light to turn off the dash. They called the dealer and no code came up. they never found a way to fix it and the light still remains on to this day.
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 15V483000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the horn was no longer operable. The air bag warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced under NHTSA Campaign Number: 15V483000 (AIR BAGS). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. Parts distribution disconnect.
The contact owns a 2013 Volkswagen Passat. The contact stated the that while the vehicle was idling, there was an abnormal clicking sound detected. The contact stated that the air bag warning light illuminated and the horn became inoperable. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was 236,000. The VIN was not available.
The Air Bag Inoperative Light illuminated in the dashboard display. All steering wheel electrical functions including horn, display control for items such as speed display stopped working, radio control, and phone control eased to function. There was a grinding noise coming from inside the steering wheel when I turned the wheel. I took the car to the dealer. The dealer said it is a known issue concerning the steering wheel clock spring and VW has known about this for years and has issued an extended warranty. However, VW has the parts on back order and is not supplying the parts to fix the problem in a timely fashion as it should with an emergency safety condition. I called VW of America to report this. They gave me a case number. They then sent me an email a week later saying they would get back to me in a month to let me know the status. This is negligent and unacceptable. This is not a dealership issue. VW is not supplying the part to fix the airbag system. This is a SAFETY ISSUE. Thousands of cars are affected, not just mine. THE AIRBAG SYSTEM IS INOPERATIVE AND IN THE CASE OF AN ACCIDENT THE AIRBAG WILL NOT DEPLOY. Just like the Takata airbag scenario, this should be acted on immediately before someone is seriously hurt or killed because VW will not fix a known safety issue with their air bag system. There is still no resolution from VW. This has been a known issue with VW for over 5 years.
Per Volkswagon the vehicle is known to have a defective steering clock spring. When the part fails, the vehicle steering wheel looses all electronic function. the Airbag is deactivated and the horn does not work. This failure have happened with my vehicle. Volkswagon has initiated a recall; however, it has been 2 months and they can still not provide an eta of when the vehicle will be repaired and have instructed to drive the unsafe vehicle until the parts come in. The failure initially happened in Dec 2021. This week in Feb 2022 I was run off the road by an elderly drive in an SUV that changed lanes. I was unable to notify the other diver that I was next to her because the horn did not work!
- Olathe, KS, USA
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The contact owns a 2013 Volkswagen Passat. The contact stated that the vehicle had been parked in the driveway all night and as she was approaching the vehicle, she noticed that the driver-??s side air bag had deployed. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact referenced NHTSA Campaign Number: 18V148000 (Air Bags). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 17,000.
When parallel parking, the steering wheel began making a clicking noise when turning. The volume and duration of the clicking increased after pulling out from parking spot into the street and the instrument panel airbag light/chime came on within a mile of driving. Clicking in wheel while turning persisted intermittently throughout driving. All electrical controls on steering wheel are no-response. Horn does not work, airbag deactivated, and all steering wheel electronic controls are no-response.
Air bag and all steering wheel controls failed. Had similar issue and had clock spring replace 12/26/2016 and appears to have failed again 4 years later.
The rear driver side taillights and turn signal quit working, replaced bulbs still broke. Airbag warning light stays on, this is the same problem that many of the VW have. My VIN shows that 5 repairs have been fixed if these are supposed to be fixed it didn't work. Recalls were over before I got the car so what am I supposed to do? these problems occur whether I'm stationary or moving.
My daughter was in an accident on Aug 26 of 2020. She was making a left hand turn when oncoming traffic struck her in passenger front bumper and fender. Her car was totaled becuase of frame damage. She estimates the other car was traveling 25-30 mph at time of impact. She was in the process of braking at impact. No airbags deployed on the VW as you can see in the pictures. All airbags deployed on other car (2013 Honda CRV). My concern is the airbag recall was performed prior to purchasing the car, yet failed to deploy. I've notified VW customer care with location of vehicle, yet they wont inspect it til I provide police report, which is very inconvenient to obtain, citing they can not obtain it. I told them where vehicle is located, or was. I fear it may be sold and cannibalized before determining why they did not deploy.
A. the engine. 1. my Volkswagen Passat 2013 tdi can not pass Massachusetts state inspection, after several times of repair the problem was tracked to emission that the repair shop was not able to fix it (alphacars & motorcycles, alphacars, 649 Massachusetts ave, boxborough, MA 01719, phone: (978) 263-9000). (dates of repairs: ~05/30/2020, ~06/29/2020) 2. dealer did three recalls and repairing for emission, charged $590 (07/31/2020). But emission issue persisted (08/27/20), and needed to be returned to dealer (08/28/20). 3. dealer intended to charge another $650 for 'diagnosis' of the emission issue (09/09/2020). 4. the diesel emission issue of this vehicle is not fixed after many repairs, when this issue can be fixed is unknown, whether it is possible to have this issue fixed is unknown. Given that this diesel emission issue comes from Volkswagen's well known software scandal on diesel emissions, and likely due to defective modification conducted later, this vehicle imposes a major risk to driver's safety. B. airbag. Every time I start the vehicle, I got warning message about the airbag, even though the vehicle is regularly maintained by Volkswagen dealer. The airbag may be defective, and imposes a major risk to driver's safety. C. the vehicle had major coolant leaking. At regular maintenance with dealer, after my complaint, the dealer found a hole and fixed it. Around middle of June, 2020, the leaking became very severe, I got warning light when driving on highway, and the engine temperature was very high and had a danger of complete shutdown.
The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the driver's air bag warning light illuminated. Heritage Volkswagen of West atlanta (1981 thornton rd, lithia springs, ga 30122, (770) 872-0033) was contacted and informed made aware of the failure. The contact was informed that the vehicle was not subjected to a recall. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 181,305.
A D V E R T I S E M E N T S
- Hoopa, CA, USA