This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Per Volkswagon the vehicle is known to have a defective steering clock spring. When the part fails, the vehicle steering wheel looses all electronic function. the Airbag is deactivated and the horn does not work. This failure have happened with my vehicle. Volkswagon has initiated a recall; however, it has been 2 months and they can still not provide an eta of when the vehicle will be repaired and have instructed to drive the unsafe vehicle until the parts come in. The failure initially happened in Dec 2021. This week in Feb 2022 I was run off the road by an elderly drive in an SUV that changed lanes. I was unable to notify the other diver that I was next to her because the horn did not work!
The contact owns a 2013 Volkswagen Passat. The contact stated that the vehicle had been parked in the driveway all night and as she was approaching the vehicle, she noticed that the driver-??s side air bag had deployed. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact referenced NHTSA Campaign Number: 18V148000 (Air Bags). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 17,000.
When parallel parking, the steering wheel began making a clicking noise when turning. The volume and duration of the clicking increased after pulling out from parking spot into the street and the instrument panel airbag light/chime came on within a mile of driving. Clicking in wheel while turning persisted intermittently throughout driving. All electrical controls on steering wheel are no-response. Horn does not work, airbag deactivated, and all steering wheel electronic controls are no-response.
- St. Louis, MO, USA
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Air bag and all steering wheel controls failed. Had similar issue and had clock spring replace 12/26/2016 and appears to have failed again 4 years later.
The rear driver side taillights and turn signal quit working, replaced bulbs still broke. Airbag warning light stays on, this is the same problem that many of the VW have. My VIN shows that 5 repairs have been fixed if these are supposed to be fixed it didn't work. Recalls were over before I got the car so what am I supposed to do? these problems occur whether I'm stationary or moving.
My daughter was in an accident on Aug 26 of 2020. She was making a left hand turn when oncoming traffic struck her in passenger front bumper and fender. Her car was totaled becuase of frame damage. She estimates the other car was traveling 25-30 mph at time of impact. She was in the process of braking at impact. No airbags deployed on the VW as you can see in the pictures. All airbags deployed on other car (2013 Honda CRV). My concern is the airbag recall was performed prior to purchasing the car, yet failed to deploy. I've notified VW customer care with location of vehicle, yet they wont inspect it til I provide police report, which is very inconvenient to obtain, citing they can not obtain it. I told them where vehicle is located, or was. I fear it may be sold and cannibalized before determining why they did not deploy.
A. the engine. 1. my Volkswagen Passat 2013 tdi can not pass Massachusetts state inspection, after several times of repair the problem was tracked to emission that the repair shop was not able to fix it (alphacars & motorcycles, alphacars, 649 Massachusetts ave, boxborough, MA 01719, phone: (978) 263-9000). (dates of repairs: ~05/30/2020, ~06/29/2020) 2. dealer did three recalls and repairing for emission, charged $590 (07/31/2020). But emission issue persisted (08/27/20), and needed to be returned to dealer (08/28/20). 3. dealer intended to charge another $650 for 'diagnosis' of the emission issue (09/09/2020). 4. the diesel emission issue of this vehicle is not fixed after many repairs, when this issue can be fixed is unknown, whether it is possible to have this issue fixed is unknown. Given that this diesel emission issue comes from Volkswagen's well known software scandal on diesel emissions, and likely due to defective modification conducted later, this vehicle imposes a major risk to driver's safety. B. airbag. Every time I start the vehicle, I got warning message about the airbag, even though the vehicle is regularly maintained by Volkswagen dealer. The airbag may be defective, and imposes a major risk to driver's safety. C. the vehicle had major coolant leaking. At regular maintenance with dealer, after my complaint, the dealer found a hole and fixed it. Around middle of June, 2020, the leaking became very severe, I got warning light when driving on highway, and the engine temperature was very high and had a danger of complete shutdown.
The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the driver's air bag warning light illuminated. Heritage Volkswagen of West atlanta (1981 thornton rd, lithia springs, ga 30122, (770) 872-0033) was contacted and informed made aware of the failure. The contact was informed that the vehicle was not subjected to a recall. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 181,305.
My fiance was taking a left turn crossing a busy road during hours of dusk. Headlights were on. He was not able to see the opening of the road when turning and drove over the side walk and crashed. Front air bags deployed and windshield cracked. 3 tired popped along with other font end body damage. I had just purchased car from a dealership a few months earlier. Later I researched any recalls on my vehicle and a recall dealing with headlight issues and the headlights on my vehicle not being able to be adjusted properly, came up. If this issue was fixed before I bought the car, my fiance would have not crashed.
Passat was traveling South when another vehicle ran a stop sign, turned North into the southbound lane, and hit Passat on passengers side front causing car to spin and come to a stop when it hit front center into a light pole. Seatbelts did not lock, airbags did not deploy, even though all recalls had been done in September. Passat was completely totaled. Insurance adjuster and mechanics advised us that airbags should have deployed. Driver of Passat was injured due to failure of safety features.
I took my vehicle in to VW of chattanooga in August to get the airbag recall taken care of and now my surprise my "clock spring" is now not working. I called VW of chattanooga and described that the controls on the steering wheel was not working, there is a clicking sound when turning the wheel and discussed my safety concerns. I mentioned to VW of chattanooga that I was concerned that the airbag will just blow up and he said it just will not deploy in the event of an emergency. So I'm like now what do I do, I have a vehicle I cannot drive and the last ones to mess with it was them! they asked if the airbag light came on why didn't I bring back in? I said because I have been on military orders for awhile. They also said initially it was covered under warranty and now they are saying it will cost $732 to get it fixed! I called VW care and they just said my car was out of warranty and it maybe a worksman issue but the dealership will have to work with you on that. Not to my surprise but VW of chattanooga chose not to provide any means of solution or customer service.
While driving the vehicle make a right turn the airbag in the steering wheel opened without impact or sudden movements. It did not break through the steering wheel casement but indicator light came on and all the functions on the steering wheel stopped working
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- Olathe, KS, USA