This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at 65 mph, the air bag warning light illuminated. The contact also noticed that the steering wheel and the horn failed. The vehicle was taken to a dealer where it was diagnosed that the steering column coil needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 83,000.
The clock spring failed and air bag light was on in my 2013 Passat. I took it to dealership and because Volkswagen had just acknowledged a recall I had to pay for the repair and they said I would be reimbursed. Now Volkswagen is saying my VIN is not in the recall. How can they recall and pay for vehicles that haven't even had the problem but refuse to cover mine?
The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at approximately 15 mph, the contact heard abnormal noise causing the air bag warning light to illuminate continuously. The vehicle was taken to a dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was repaired.the VIN was not included in NHTSA campaign number: 15V483000 (air bags). The manufacturer was notified of the failure. The failure mileage was 72,660.
My airbag light on my car came on and none of the controls on my steering wheel work including the horn. I looked on the VW website and saw that there was a recall. I called the dealership and they said there was no repair. This is concerning because I drive a lot of interstate miles each week. Saturday I received a letter from Volkswagen about the airbag recall and it says to contact the dealership immediately for repair due to safety issue but when I called the dealership, they had no part to repair it. I am driving without a working airbag and am very concerned!
- Henderson, TX, USA
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The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
My name is [xxx]. my wife and son was involved in a head-on collision back last year on May 02, 2014. Wife was sitting still at a light waiting for light to turn green in order to turn left when a car heading from opposite direction ran a red light slammed into another vehicle and then slammed head on into my wife's car which was sitting still at approximately 55 mph and then air bags in the car did not deploy. Due to the impact, wife's head was slammed into steering wheel giving her a concussion and blacking out and getting hurt badly and my son was sitting in passenger seat and jarred around pretty good. I am very upset as how the airbags should have deployed and they did not. It is my firm belief there is a manufacturer defect in the airbags on this car and possibly many more. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 4/5/18
The steering wheel had a clicking noise for a few days. When making a tight turn I heard a pop followed by the air bag indicator light coming on. After taking it to the dealer for inspection and repair the clock spring had to be replaced.
I was making a turn into my drive way, when I heard a cracking noise. At that point my heads up display showed 'airbag error' and my airbag led lit up on the instrument panel. The horn and other controls on my steering wheel are no longer functioning. We took my car to the dealer and they were able to verify that it is in fact the clock spring, but are not sure if it will be covered as part of a recall yet.
Was turning in a parking lot and heard a loud cracking sound. The air bag light came on immediately and noticed the steering wheel controls and the horn were not working. Checked online and apparently issues were found on same model. It is a broken clock spring. Contacted dealer, they said to bring it in for diagnostics which would cost $120. I informed them of the broken part but they said they still would have to do the diagnostic. The clock spring itself would cost $485 if that was broken plus labor charges. Car has approximately 57250 miles.
The contact owns a 2013 Volkswagen Passat. While reversing the vehicle, the contact turned the steering wheel and heard a loud popping noise. The air bag error warning indicator illuminated. The contact stated that the horn also did not work. The vehicle was taken to a dealer where it was diagnosed that the air bag module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,000.
The contact owns a 2013 Volkswagen Passat. The contact stated that the air bag warning light was continuously illuminated and the horn would not work when depressed. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the clock spring failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 66,000. Updated 6/4/15. Updated 07-16-15 the consumer stated the all air bags except the steering wheel airbag deployed. Updated 11/13/2015
The contact owns a 2013 Volkswagen Passat. When the vehicle was shifted into the drive position and the brake pedal was released, there was an abnormal cracking noise coming from the steering wheel and the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the steering column air bag clock spring was fractured and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.
On November 19th at approximately 4:30 pm, as I was pulling into my garage, the car just accelerated uncontrollably and crashed into my husbands work bench which was against a concrete wall. Damaging front of car, windshield, workbench, steel storage cabinet, etc.
My daughter was hit in an accident that crushed the front end of the vehicle jamming the front doors and the air bags failed to deploy. This causes great concern that the air bags are faulty in the 2013 VW Passat. The car was so severely damaged she had to crawl out the back doors of the car as the engine was shoved in.....updated 11/18/14 updated 8/12/2015
Car owner was driving at approx. 60mph reached across the seat the car swerved she over corrected twice due to very "touchy" steering. The car then careened across four lanes of traffic, and down a 30ft embankment bouncing off several trees. Then striking one head on with enough force as to bend and push back the frame. None of the five air bags this car is factory equipped with deployed. The driver sustained many bumps and bruises along with a shattered ankle which required surgery to place two steel plates in her ankle. Recovery is expected but it will take several months. Upon reporting the crash and non-deployment of the air bags to the dealer where the car was purchased, all the salesman had to say was "thanks for getting our lemon off our lot".
Brand new car and the plastic over the steering wheel airbag is cracking and disintegrating. It has formed a crack that is starting at the bottom and forming a circle around the emblem in the center. Resembles a question mark. Picture of it starting shown here in the lower right of the emblem. S191.photobucket.com/user/lightflyer1/media/2013%20passat%20tdi%20sel/img_20130603_122923_zps5dbe1ca3.jpg.html other reported occurrences at www.tdiclub.comforums.tdiclub.com/showthread.php?P=4206936#post4206936.
The contact owns a 2013 Volkswagen Passat (N/a). The contact stated that while driving approximately 65 mph, a vehicle crashed into the passenger side of the contact's vehicle. The crash forced the vehicle into a concrete wall. A second vehicle crashed into the passenger side of the vehicle causing the vehicle to crash into the wall a second time. The air bags did not deploy. The police reported to the scene and a report was filed. The contact was able to drive the vehicle away from the scene and sought medical attention at the hospital. The contact sustained a concussion. The vehicle was not repaired. The approximate failure mileage was 1,000.
A D V E R T I S E M E N T S
- Thornwood, NY, USA