This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact attempted to contact the manufacturer but could not reach anyone. The dealer stated that there were no parts available for at least two months. The contact had not experienced a failure.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Takata recall hello, I have been contacting VW for a while now to repair my airbags. I do not feel safe driving my car. I received the first notice that the airbags were under recall, but notified that there was nothing they can do about it. I asked for a loaner car and I was rejected. I also asked for VW to buy back my vehicle and I was also rejected. In March 2017, I received an another notice asking me to schedule an appointment with my dealer to have the issue fixed asap. I called to schedule an appointment and I was notified that they do not have parts in stock and they cannot schedule an appointment for me. I called VW back and told them about my concern, I do not feel safe driving my car and I cannot sell it because no one wants to purchase it due to the safety concerns about the vehicle. VW told me that there is nothing they can do to help. No loaner car and no repurchase. I asked what should I do since an 18 year old drives this car and you are stating that it is not safe to drive, the response was, give us a call if anything happens. They pretty much said that everything is in accordance to NHTSA guideline. Can you please help me?
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Murrieta, CA, USA
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Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
"takata recall" I found out about this airbag safety issue and reached out to VW and spoke to a care agent who told me that there's nothing they will do about the issue and this is the position in which the company stands. I feel that they should be accountable for choosing this vendor and that everyone driving VW vehicle be reimbursed for money being spent on a financed vehicle or vehicle they have purchased that's being affected. We buy cars that fit our personal needs. Family size, gas saver etc. We already take a risk in driving anyway so why should we be told to wait until the the issue is resolved knowing what the potential outcome could be. If the safety of the people were as high as they intend us to believe then this issue would be resolved by now regardless how many affected. It all boils down to money with the people being second. I don't feel safe nor do I feel my family is safe driving a VW vehicle knowing such hazard exist. To be told there's no one else to speak to after your concern has been reviewed by a case manager just won't do. This issue needs to be addressed now while people can afford the concern. No one should be injured due to a vehicle malfunction. VW as well the other auto makers need to be accountable for this poor choice in vendor selection and do what's right for the consumers of their products.
Takata recall. Volkswagen dealer advised they cannot fix the problem as they have not yet received the proper parts. I was advised to call back in "3-6 months", despite the seriousness of the recall and the potentially life-threatening risk.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the dealer and/or manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were unavailable. Another dealer stated that the vehicle was not a priority as of yet. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Reference 10967968 give VW corporate 800-822-8987 requesting loaner car due to lack availability of replacement airbag. Spoke to rahlonda. I was denied a loaner car due to the fact a "not a stop drive issued on vehicle". the second & third NHTSA reference number issued received email 1082444, 10967942. I was again denied the right to speak to corporate management.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Two of our local VW dealers has informed us that NHTSA is controlling the allotment number distribution of replacement airbags. One dealer informed my husband 3 - 4 a month are being issued. A second dealer told me 5 a month are being allotted. My husband & I both called VW 248-754-5000. Two consecutive days to customer service we were told that NHTSA was controlling the distribution number aka allotment number of replacement airbags per dealer. I was denied the right to speak to upper level leadership at VW. We spoke to libby and cory. We are in houston area 3 million plus population. We were also instructed by dealer that we needed to make an appointment to bring our car in for airbag inspection and part verification which involved dismantling our vehicle to check if replacement was necessary and if so we would be placed on a list which we may or may not be called that airbags showing stress would be replaced. The other dealer told my husband no airbags in house and only 3-4 a month were being allotted. VW states only VIN, make and model number are necessary for replacement. In our case 2012 Passat is in question. VW had no problem with the dismantling and selective, priority replacement of airbags. Is it true that dealers in houston area are being distributed a very limited number (single digit) of replacement airbags at the direction of NHTSA in the houston 3 million plus population metroplex" is it true NHTSA is controlling the distribution number to each dealer? is it true that only airbags showing stress will be replaced" your timely response is requested.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall - we took it to a VW dealer, nemer VW in albany, NY and they said there is no repair available. We are stuck with the issue. We were told to sell the car privately.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 15V483000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 15V483000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer had not responded after several calls and indicated that they would follow-up to determine when an appointment would be scheduled. The contact had not yet received a call back. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Honolulu, HI, USA