This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Jetta S manual transmission. Clutch is burned after 10K miles/14 months of usage. Has shown problems for a while, dealer claims not able to reproduce. The issue is that clutch gets stuck after starting to move, and a strong burn smell comes from engine. This time car stalled while entering highway (1st gear, 2nd gear fails to engage, car goes in neutral and loses speed). Dealer says clutch is burned due to wear issue, assumes driver has been riding the clutch (false, I've driven manual cars for over 30 years), and wants authorization to verify fly wheel but warns it will be at least $2,200 to fix, unless some specific problem is found. Dealer says there are no issues reported by VW.
Scraping noise from transmission when up shifting. Especially noticed when driving the car at lower speeds. Taken to VW dealership twice. Dealership refuses to acknowledge the problem and refused to note the obvious noise.
Whenever I accelerate, especially at a normal or light rate, I hear a grinding noise. It usually happens anywhere from 25-40 mph and doesn't matter if the engine is cold or warm. It has happened ever since I got the car and I have taken it to the dealership twice to get it checked out. When I took it there I was told that it was the ABS system kicking in. The second time I took it there I was told that it is a 'normal sound that all Jetta's make'. I don't think a new vehicle should be making any sort of grinding noise. It sounds like it is coming from the transmission or drivetrain and that's what concerns me.
I have a 2019 Volkswagen Jetta gli 35th anniversary edition 2.0T tsi w/ 6 speed manual transmission. (only 3500 manufactured in the world) 1. I have a very loud clicking/tapping noise when at idle and lower rpms. Vehicle had about 9,000 miles on the odometer when noise started. I have multiple videos and sounds recordings of the vehicle having this noise. I took the vehicle in for diagnosis. I showed the service advisor the videos and he said "it does not sound normal at all, in fact it sounds like internal damage/defect". the tech had taken it into the shop and came back and said it sounded 100% normal. I am now at 12,000 miles and did my oil change at the 10,000 mile mark. Noise is still there. I am afraid if the noise keeps going on and it is causing internal damage my car will be destroyed. The vehicle has stalled out on me 1 time at a traffic light since I bought it in December of 2019. (clutch was depressed and car was in neutral) I am currently going back to have them look at it and to get a trim piece replaced under warranty due to fault.
- Bangor, PA, USA
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The transmission or torque converter is making a grinding noises at 28mph and 39mph. This is a brand new car with under 100 miles on it. There is a pending class action lawsuit on this issue. VW needs to address this serious safety concern.
Bought 2019 Jetta in Sept. 2018. Jetta SE, habanero orange. Currently has 39,500 miles on it. Had been complaining to the service department ever since my first oil change (roughly 5000 miles). I change the oil every 5000, and every time I asked about it, they refused to acknowledge the issue. No recall. However, at 39,000 miles my car began "hard-shifting" and would get stuck/locked in gear at slow traffic speeds (20-40mph). It would then slam into gear, and I would continue on my way. Took the car into Volkswagen, requested to see the foreman to replicate my issue. Talked to VW customer care in order to open a case. Replicated the issue with the foreman, and they took my car for inspection and repair. They found as follows: - burnt transmission fluid - metal shavings in the transmission fluid - metal shavings in the oil - metal shavings in the oil cooler. Car felt very unsafe for regular use. Car would not drive correctly. Being stuck in gear requires me to pull the vehicle over during freeway driving. Would not allow me to accelerate correctly. Happened during slow speeds, roughly 25-40mph, also, while speeding up to roughly 60mph.
We bought this car a month ago we have transmission noise coming from the torque converter. Twice I brought it back to the dealer and they said there is no problem. We are very disappointed with VW. I beleive this is a known problem with the aisun 8 speed transmission. This is always happening with 800 to 1800 RPM. A disconcerting grinding scraping torque converter while driving in eco, drive, or sport all modes make noise. I wpold either like the car fixed or replaced with non defective problem.
I bought my new 2019 Jetta 2 days ago. It had only 111 miles on it. The day after I purchased it, I began to notice a grinding noise coming from the transmission between 15 to 30 mph. It sounds like gears grinding on a manual transmission when the clutch isn't fully engaged. I also noticed the RPM's jumping up erratically when I'm hearing the noise. I contacted East coast volkwsgon, the dealership where I purchased it. The service department representative I spoke with was familiar with the complaint. I am taking it in tomorrow morning to have it checked. I am very concerned about a new car already having transmission issues. The representative's response prompted me to research this issue and I see that this problem appears to be common for this model.
Vibration and grinding noises at low speeds. Started around 200-300 miles on the odometer. Originally only occurred in eco mode now happens all the time. It has gotten progressively louder and more severe over the last 4-5 months I've owned the vehicle. Took it to the dealer twice and they told me it's normal but it sounds and feels terrible. The car feels very unsafe. Sometimes it accelerates very slowly and other times I barely press the pedal and it takes off and the tires spin. When driving in eco mode the internal computer seems to forget and switches back into regular drive mode but the eco mode button will stay illuminated even though the dash display says it is in drive. At higher speeds the grinding becomes more of a low growl or scrape and also vibrates much more especially when turning or accelerating. When I first start the car to leave home or leave work my brakes screech the first 3-4 times I apply them. It's so loud that my neighbors have complained multiple times. No matter what kind of driving I do or where it is the vehicle feels unsafe and makes loud grinding noises when accelerating or cruising.
Loud grinding noises from the torque converter and a loss of power when accelerating from a stop to 35 mph. At higher than 50 mph I can feel something rattling/vibrating in the pedal and steering wheel. Took it to the dealer twice and they won't even pop the hood before telling me it's normal. Also it will not stay in eco mode. I believe an electrical issue causes it to switch out of eco mode but the button still says it's in eco mode. The display however says it's in drive mode.
The transmission makes a horrible noise from 25mph to upwards of 60mph. The dealer has not road tested, but immediately handed me a tech tip from VW corporate that says this is normal operation. Taking it in again for another warranty repair this weekend, but this does not act like or sound lime normal automatic transmission function.
When putting my car in reverse and backing out of a spot brakes make a high pitch ringing. Also, when parked muffler/ tail pipe on the left side, it gurgles as if water is boiling in it. Car is less than a year old.
On 9/6/2019 I bought 2019 VW Jetta 1.4 T R-line tsi 16 valve DOHC turbo 4 cylinder w/direct fuel injection. Had it back to the dealership the first week complaining about the grinding and growling noises under 40 mph range while driving in city traffic. I was told by another dealership it is normal for 8 speed transmissions. Also said the only way stop the noise is to drive it in sport mod, not good with gas consuption but you won't hear it. While making a U turn and coming out of a drive way into city traffic, it has unpredictable acceleration which really shocked me. I left rubber and the wheels made a loud sound on the pavement. It larched twice and I do not trust this car.
The transmission makes a grinding noise when it is shifting on mid to upper level gears. This sends a vibration through the gas pedal as well. This happens when the vehicle is in motion going forward only regardless of road and driving conditions.
Took my car in for a check up and told them that the car makes a high pitch squeal every time I put the car in reverse and I back out of my driveway. It also sounds like when I back out the brakes are grinding. This car is less than four months old and has less than 5K miles and im told that this is normal and nothing to worry about. I am not the only one that is having a problem and with VW current "brand issues" and "lack of trust" I would think they would want to fix the problem. Even the dealership said they are getting several cars a day with the same issues and that VW of America says its normal..... not really sure how that is normal if everyone is having the same problems.
Grinding noise from transmission when travelling at 30-40 mph. Sound is loudest in eco mode. Having the same issue that many others have stated online with the 2019 Jetta, and it sounds like VW is aware of this problem but say it's normal since all of the 2019 Jettas are doing this.
A D V E R T I S E M E N T S
- Cary, NC, USA