This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Volkswagen Jetta. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
After running multiple errands the car will fail to start. Usually after 5-10 minutes it will start again. Every time it will crank but not fully. Lights and blinkers are operational still as well. I have taken it to the Volkswagen three times for repair each time was unsuccessful. The first time the speedometer cluster was repaired, then the wires were worked on, then the whole battery was replaced and it still is not fixed. Not only does it have issues starting but it also shuts off while driving which is a safety concern. I noticed there was a recall on this issue before so it seems to be a recurring issue.
I'm finding the brake pedal to be extremely hard to depress. This happened overnight, as the car was operating normally; now I'm afraid to move it because I can't brake properly at very low speeds.
2015 Volkswagen Jetta active grille shutter. A shutter system on the front end of the vehicle on the lower half of the radiator that allows air flow during different temperatures. The shutter assembly along with the electrical motor seems to go bad after a set amount of time. Giving off a Check Engine Code P05A0 as the shutters freeze open. Volkswagen dealerships have quoted $700-900 to replace the assembly as the only fix with vehicles being out of warranty. A quick search online has determined that this is a known problem for all these vehicles, Volkswagen are aware as they released a newer engine for the assembly. Also the check engine code can not be cleared until the assembly is fixed or replaced, thus not allowing vehicles to pass annual registration or smog check here in California.
Clockspring on my Jetta broke which disabled horn and cruise control functions. The safety issue is the horn. The clockspring should not fail on any car with barely 50k operating miles on it. The unit has not yet been replaced. The dashboard shows an airbag warning light. No prior symptoms.
- Palm Desert, CA, USA
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1. Overtime, i noticed my car starts to jerk during acceleration and would accelerate, completely stall for about 2 seconds before getting back in forward motion. It when that jerk happens, it feels like the car is suddenly in neutral for those few seconds. This has been happening more frequently and has now been happening every other green light. This seems dangerous and I also don-??t like that it does this on the highway. 2. steering wheel has some resistance issues. 3. ECM is malfunctioning because my dashboard constantly shows at least 5 incorrect warning check lights. Sometimes they change to other check lights, sometimes they appear and disappear when it wants. Very frustrating.
Since purchasing my used used 2015 VWA Jetta in 2019 I have had several issues I think are electrical. (1)The phone charger outlet has blown a few times and required them to reset it, (2) there have been 4 occasions in the last 6 months where my car wouldn't start, but upon being checked out by a VW repair shop it was not determined what caused this, the lights started coming on, but it would not fully start. (3) More recently my horn has randomly stopped working, on three occasions when I went to use it, nothing happened and when I park or later in the day it resumes working.
The airbag light for the passenger seat indicates that a passenger is not there when there is. It will start blinking randomly, sometimes registering them and sometimes not. This happens while driving or while stationary.
Engine light is on 2015 Jetta 1.8 turbo. ECU 1 states code P05A0 active grille air shutter "a" stuck on. Volkswagon wants to charge me $900 to correct this sensor problem. Vehicle has 32,000 miles & was stationary when light came on. This is a defect in the sensor system. Should VW have to pay" why are consumers paying"
The passenger airbag light stays off and on if I do not keep the seatbelt locked, even with no passenger. Thus occurs while I am driving and assume this is an electrical issue, safety issue, and potential airbag issue. This has been occurring off and on for over a year.
My wiring harness was replaced as my car was in limp mode. 2 and half weeks later my light comes back on and after driving it to work one day it didn't feel right so I had it towed. At time of towing noticed I was leaking fluid. Turns out it was transmission fluid and I need a new transmission on a 5 year old car. This car has had 3 electrical problems and only one was a recall but each problem but the car in limp mode cause the transmission not to shift properly.
The vehicle had been stationary for about 6 hours then caught on fire from the engine throughout the whole vehicle. The fire department came and out the vehicle fire out but the whole from end of the vehicle to the inside and backseat was affect by the fire.
The window has a mind of its own. I went through the manual to troubleshoot it, worked fine for a day then right back to what it was before. Everything that has to do with the driverside door, expect to open from the inside just went haywire with no warning. The mirror defrost doesn't work and the outside door handle won't open any longer. When I turn it is now making a stage squealing noise. My car is only 4 years old. Should not have any of these issues.
Horn will not function below freezing ambient temperature; likely moisture inside has frozen the mechanism; works fine once ambient temperature has risen above
The contact owns a 2015 Volkswagen Jetta. The contact received a recall notice in the mail for NHTSA campaign number: 19V615000 (electrical system, steering). The contact called NHTSA for more information and was informed that the parts were not available. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Volkswagen Jetta. Upon starting the vehicle, all of the warning indicators illuminated on the instrument panel. The vehicle was driven to gossett Volkswagen germantown (7420 winchester rd, memphis, tn 38125, (901) 405-4909) where the contact was informed that a new battery was needed for the key remote. The failure continued to occur after the battery was replaced. The dealer stated that the vehicle's battery needed to be replaced. Once the battery was replaced, the vehicle was able to start and operate properly. Days later, the contact stated that the vehicle would not start and the steering wheel seized without warning. The vehicle would only operate when the contact drove in the emergency start feature mode, and the "no key" warning indicator would flash. The contact was able to resume normal driving; however, every time she touched a feature on the steering wheel, a pinging noise would sound and the speedometer would flash. The manufacturer was not notified of the failures. The vehicle had not been repaired. The failure mileage and VIN were unknown.
Put car in park on convenience store parking lot couldn't turn car off or remove key from ignition tried so many times. Drove home parked car in garage tried to turn off.car still would not turn off. Finally drove to dealer garage. Dealer said the ignition lock housing had to be replaced. The work was performed. The job cost $577.25 dollars. I called Volkswagen headquarters to discuss this repair since it is unusual to have to make such a repair and I had also learned that I have one recal on the car similarly related to not being able to turn the ignition off and remove the key. Volkswagen denied any relationship to this repair. Volkswagen also has not notified me of any recall on my car and stated that recall notices have not been issued, they have not determined what the a fix for the recall posting. I am convinced that this occurrence is a real safety issue as well as the proposed recall notice. Mileage on car is 35,855 miles.
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- Dudley, MA, USA