This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Volkswagen Jetta. The contact stated that the vehicle would not shut off and the key could not be removed from the ignition switch. There were no warning indicators illuminated. The failure occurred intermittently. Spirit auto center of renton (330 sunset blvd N, renton, wa 98057, (425) 226-6113) diagnosed the vehicle, but did not find a failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000.
The contact owns a 2015 Volkswagen Jetta. While the vehicle was powered off with the windows rolled down, the contact reached into the vehicle and the window rolled up and squeezed the contact. The contact sustained chest injuries that required medical attention. The vehicle was taken to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified and provided case number: 160250974. The manufacturer advised the contact to take the vehicle to a dealer. The failure mileage was approximately 7,000
The major problem occurred shortly after my 30,000 mile check up, when my key got stuck in the ignition, and I could not turn the car off. I am aware this problem dates back to as early as 2012. I immediately contacted VW customer care since I was at approximately 36,400 miles to see if they would assist in replacing this part. In addition, I was charged $153.63 for the diagnosis. Midday on September 21, 2018, I received a call from customer care denying my claim completely. I am aware that this is an ongoing problem, and should be under a recall status. I was also informed that VW has updated their ignition switch (replaced with an updated model number) so the replacement part will not cause problems. I feel like this was a ploy to get me to go to the VW dealership, so they may continue to profit over their past mistakes. I believe I have paid for something that should be covered under a recall or extended warranty. In addition, I had the battery fail at the 36,000 mile mark as well. I feel that I have had more trouble with this new car than any other car I have owned in the past, and I am not really thrilled as a first time VW owner. The consumer stated there was a recall issued for this particular failure. Due to the VIN, this vehicle was not included on the recall.
I parked at the store and the key got stuck in the ignition while the car is running preventing me from turning the car engine off. When he key gets stuck in the ignition switch with the engine running preventing you from turning the car engine off. Therefore you can't leave your car to go in the house, store or even to the bathroom. This will allows your car to be attractive to car theives when you must leave to get help. Needs a recall asap.
Ignition key gets stuck in ignition and will not turn off. Both keys do the same thing. Must be a common problem that VW has not dealt with. A simple google search and the problem is common with the VW's. this first happen after parking and vehicle was stationary,
Day-time running light, right-side (passenger side) bulb burned out, however when the bulb socket was removed, the plastic material had signs of heat damage/plastic material damage and the bulb could not be removed from the socket. The socket and bulb will need to be replaced. There was no recall listed for this issue within the NHTSA, however, the heat damage within the bulb socket is a concern. Local VW dealer mentioned that there was no tsb or recall on this electrical part. Socket and bulb replacement cost from the VW dealer is near $40.
The contact owns a 2015 Volkswagen Jetta. After parking the vehicle, the key would not shut off the vehicle. Approximately three minutes later, and after several attempts, the vehicle did shut off. There were no warning indicators illuminated. The contact stated that the failure occurred for approximately six months. The vehicle was taken to winner Volkswagen in dover, Delaware for diagnostic testing. The contact was informed that the tumbler failed and needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000. The consumer stated the ignition would not turn off. The issue was do to the tumbler in the key. The consumer was informed this was common with Volkswagen vehicles.
My key have been getting stuck in my ignition. I could not turn my car off. The only way to get the key out is to flick the key in the ignition for it to let go.
Just seconds after the epc light came on (I didn't know what it meant) my brakes went out. The brake pedal was stiff and my car had no response in slowing down. Luckily I had been in a position where there was time and space to react and to slow down using the E brake. Just minutes earlier I had been on the highway, as well as in some city traffic - if I lost my brakes at any other moment things could have been deadly. VW ended up swapping out the entire engine. The camshaft had broken in half. I was told by the technician that this was related to some sort of recall issue they had in the past, but I don't know anything more than that. I'm very troubled that a less than 2-year-old car with 16K miles on it can have such a sudden and serious malfunction. Please advise and ensure this does not happen to anyone else. Oh and to make things worse, I was on my honeymoon...
The contact owns a 2015 Volkswagen Jetta. While driving 60 mph, the electronic power control warning light illuminated. The contact received a notification of NHTSA campaign number: 15V705000 (engine and engine cooling, service brakes, hydraulic); however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the vehicle repair. The manufacturer was not notified of the failure. The failure mileage was 8,000. Parts distribution disconnect.
The "start engine stop" button is living away on the letter N of engine, causing a metal blade to pierce the skin when the button is depressed to start or stop the car.
I bought my car in July 2015, new, from larry roesch dealer in Chicago, after waiting 8 hours in the waiting room for them to "clean my car in the back shop"- while several other customers came and went with their new cars. After only a few thousand miles on my car, it needed to have a quart and half oil added to it and the oil light came on. I took it into the dealer and they said it was "normal". after I called the manufacturer to request a letter stating my car was clear and did not have any recall issues, I was told the letter could not be issued because there was, indeed, a recall issue which had to do with the camshaft. I was told this issue did not have a fix for it and would not have one until March 2016. I requested a letter stating it would be safe to drive the car with my children and family, but VW said they were not able to give such a letter stating that the model of the car was "safe to drive". I told them I was not comfortable driving a car that could potentially shut off while driving on the highway and causing injury or death to my family-- at that point, VW agreed to tow my car and to replace the camshaft (even though I was initially told by VW that the camshaft replacement would cause the very same issue). I received the VW Jetta SE 1.8T back from pugi dealers last Thursday and was told there should not be any other problems. Today, I drove half mile from my home to the laundry and when I returned to my car, the car would not start, the light indicator for "steering malfunction and engine issues" came on. I called VW and they have towed the car to pugi dealership, yet again, and I do not have a car - once again- to take my children to school and work, etc. There is a very obvious and serious issue with my car. It is not something to play with people's lives over, since VW told me it cannot be fixed and could potentially cause a crash.
The contact owns a 2015 Volkswagen Jetta. While driving at various speeds, the contact grabbed a cellular phone out of the storage compartment in the middle console of the vehicle. The contact stated that at that time the on/off switch was accidentally depressed, causing the vehicle to shut off while still in motion. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 4,200.
VW dealer and mechanic admits to driving my car and verifying in person while driving that my car tires are shaking due to the suspension of the car and I should put luggage in the trunk to help smooth the ride or go with a larger wheel size.. I feel very unsafe with family in my car. Electrical issue is a fuse keeps burning out due to an improper ground from both power plugs front and back seat. While driving the passenger door opened by itself while both hands were on the steering wheel.
I purchased this vehicle less than one month ago and am concerned about the listed recalls. My vehicle falls within the specifications as listed on the recalls, however, my vehicle returns a search of no open recalls. My biggest concern is the fuel system recall. On four separate occasions, since I have owned the vehicle, I have smelled gasoline both while at an idle and just after turning off the ignition. Your assistance with this matter is appreciated.
The panic button on the key fob has no delay. If you push it one time, with very little pressure, the alarm goes off. I was stopped at a stop light and I stalled the engine with the manual transmission. I went to turn the key off and back on again to start the engine and since the panic button is on the side of the key (facing straight up, or down when in the ignition). The alarm started going off and the engine wouldn't start. I was holding back traffic, scrambling to figure out what had happened as the action was completely unintentional. This is a safety issue and needs to be addressed. Other key fobs I've had required pressing and holding the panic button for 1 or 2 seconds to activate it. Bad design of key fob, the button at least should be slightly recessed.
- Spanish Fork, UT, USA
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- Decatur, GA, USA