This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Visibility was impaired when defroster failed to clear windshield and heater was not working on 12/16/2022. I took vehicle to Hayward Volkswagen on 04/04/2023 and was told heater core needs to be replaced. This is a known problem to Volkswagen; there's a warranty recall on the 2014 Passatt with the same heater core. I have found numerous complaints on line with the same Jetta heater complaint. The 2014 Jetta i own has approximately 88,000 miles, mechanically sound car which i am unable to drive in winter months. Feeling frustrated, I did contact VW "helpline" on 01/05/2024, they were no help, not even to negotiate price.
I was on lunch brake, going through a McDonalds drive thru, the car just shut off. I had to have it pushed out of drive thru. After several tries it did start again but shut off in the middle of traffic. I couldn-??t shift it. I had to have it towed. VW dealer said I needed a new transmission at 62,000 miles. Then I read about the recall and knew that-??s what was the matter with my car. The trouble is my car is not on the recall list. It-??s the same with many of us who bought jetta hybrids. So I am out $15,000. The only transmission that can be used is the one on the recall.
Car suddenly losses its power and stops, and I have to turn off the car and turn on again to drive. It happens in small roads and in highways that causes very dangerous situations. No check engine or issues shown.
The camshaft sensor is faulty, which then causes the cruise control to stop working, the traction control to turn off, makes the car unable to accelerate, then the steeling wheel begins to shake and the engine to shut down. Which is extremely dangerous while driving. I was luckily able to pull over, but I was almost rear ended because the car stopped accelerating. My check engine light didn-??t come on until AFTER this incident occurred.
First owner, brought brand new, serviced the car every 5k, current 61000 mileage, no prior repair or accident. Nov 16, 2022 Jetta-??s engine light went on suddenly, next day engine light off, then it went on and off for a couple of days. Drove to the dealership Nov 21, was refused to check as they're too busy; drove to AutoZone Nov 22, did a diagnostic check, trouble code P0131 (power train system) and 02214-002(Anti-lock Brake System), suggested replacement of an Oxygen sensor. Four days later on Nov 26, drove at the parking lot at low speed between 10-15 mph, the car suddenly stalled for the first time. Was able to drive 1.6 miles back home at very low speed. Nov 28, 2022 Dealership was fully booked; was able to drive the car to a close-by shop who said could fix it. The independent shop replaced two oxygen sensors, spark plugs, spark plug wire set, fuel system treatment and coil ignition. Pick car, stall persisted. Drove back, at second attempt, the shop claimed they replaced one faulty oxygen sensor, still was unable to fix the issue and towed the car to the dealership, dealership test drove multiple times and found nothing wrong. Dec 4, picked up the car, stall persisted within an hour. Called the shop, they didn't know what to do and suggested taking the car to the dealership. Dec 5, drove the car with no problem to the dealership. Described the issue, asked for a 60,000 miles maintenance and check crankshaft sensor, both refused by the service consultant. Asked to check all the parts been replaced. Dec 7, dealership called, claimed three mechanics were working on it and could not pinpoint the problem, best guess is ECM but no guarantee. Dec 9, picked up the car, car stalled three times within two minutes leaving the dealership; unable to hit 30 mph on highway, dangerous to drive in daytime traffic; found a parking lot and had the car towed back home. Today Dec 19, car stalls within a minute of starting. Not safe to drive. VW America declined buy back.
- Windermere, FL, USA
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I moved my car from the front of my home to the back and when I tried to shut off, the key broke off in the on position. I had to get pliers to remove the key. I had another key, so I didn't think much about it then. Then a few months later it happened again. They key was stuck in the on position and would not shut off. The key did not break off, so I had to let the car run. I had to get my nephew to come over and he had to disconnect the relay and disconnect the battery. We could not get the key turn back to the off position. I called the dealership, and they told me I would need to have it towed and they would need to take a look at it. I went on the internet to see if this was a common issue and it was, but none of the solutions would work for this make and model of my vehicle. You would need to have special tools to repair. I called my insurance to get a tow and even though I have roadside assistance, they said it would not be covered. So, I have to pay to have the car towed to the dealership which is 60+ miles from me. The tow was very expensive. The car was taken to the dealership, and they concluded that the ignition switch and column lock was worn out. During this time of the year the weather was hot, and I think that the extreme heat on the metal cylinder may have been a factor in the function of the ignition lock switch.
2014 Volkswagen Jetta GLI. Part number 5K0953569AL air bag clock spring failed leaving air bag and horn unusable. Dealerships say this is the most back ordered Volkswagen part. Many wait lists have several thousand people waiting with no end in sight. No one can provide a ship date. These cars cannot legally be on the road and cannot be sold back to a dealership because they won-??t pass inspection. This part has been involved in a recall previously with the same issues, but not all affected cars are covered under the recall. I am personally unable to find a solution and my car has been unusable and unsafe. When I realized how normal and not unique my exact situation was, I felt the need to report this problem on behalf of the tens of thousands of people who are without safe vehicles, including myself. I am hoping that the recall can be extended to these other cars desk with the exact same clock spring issues so that we can be provided with solutions that can get our cars back on the road safely. Thank you for your time.
My car has progressed from an intermittent crank/no start issue to outright failure while driving. There have been several incidents where I am driving at ~40 mph and my car completely dies in the middle of intersections/fast moving traffic putting me in grave danger. I have visited the dealership 4 times now with multiple parts replaced but the issue persists, and I feel unsafe driving the vehicle but I have no other option. I have not been given a loaner vehicle at any time from the dealership despite requesting one. There has been no check engine light present at any time. I have had the car since it was brand new and it has been serviced precisely at each service interval only at VW dealerships.
The transmission stopped working leaving the vehicle to suddenly lose power. My safety was put at risk trying to cross a busy intersection with no way to propel forward. The dealership is aware of the issue.
Please look into this matter ASAP. Still car is at service center in Hamilton VW NJ - Problem1: Emachine repair part of hybrid system covered under warranty Problem2: Multi clutch repair for transmission related which under recall for these cars 2014 hybrid jetta (not sure why service people charging 1700 USD for this repair though there is a recall already reported by VW and my car is clearly impacted with same issue) https://www.greencarreports.com/news/1126507_2013-2015-volkswagen-jetta-hybrid-recalled-for-transmission-issue Vehicle repair history since last 1 month. Before Aug - 80k miles service done at Princeton NJ VW Service center- 600 USD Aug - Brake pads and rotors | Multi point inspection| transmission recall service at Hamilton NJ VW Service center - 800 USD Aug - Vehicle broke down immediately after picking up from service center and towed back to same service center Hamilton NJ Aug - Vehicle checked and replaced it's battery anticipating it is a battery issue - 300 USD Aug - Vehicle broke down immediately after picking up from service center and towed back again 2nd time to same service center Sept - Service center updated now stating with above listed 2 problems and they want me to charge for recall issue 1700 USD (Where is the end and why should i get charged for recall issue already known for this car (it is clear it is a defective car check below link) https://www.greencarreports.com/news/1126507_2013-2015-volkswagen-jetta-hybrid-recalled-for-transmission-issue
Every single light on the dash is turned on even though there's no problem, and the speedometer meter doesn't move. I got the issue fixed by an independent mechanic who said the computer only needed to be reset, but the VW dealership insists that I still have a big issue that can effect the usage of my brakes, airbags, everything, and wants to charge me $3500 for a non-problem. Since the sensors are all on, I don't know when to fill up oil or gas, and I won't be alerted if I have a flat tire or there's an issue with the engine. They also mentioned that since the sensors are dead it may not deploy my airbag system. I've been told it's not worth fixing, my car only has 49,537 miles and is in good condition; this is absurd.
I had 38C4 recall fixed on my car on 1/14/20. Prior to that I did some electronic issues fixed. Recently I parked my car and it would not go in reverse. I got out of parking spot and was able to drive fwd. I was on my way back to work with my coworkers and my car just suddenly died. I restarted it and it went a small way further and died again. I had it towed to galpin VW, in West hills, ca. They said the computer read that it needs a new gearbox. I believe my vehicle has been part of a couple recalls but hasn't been flagged. One of the recalls ended with production date 10/2013 and mine was manufactured 11/2013. That might have been 34F6/4V. Not sure. My car died before the fix for 38C4 also. I was on a busy street and could have got myself and my coworkers killed. I tried to speak with VW customer care, with jennifer who said after speaking with superiors there was nothing she could do. My car only has about 62,000 miles. I need help with this.
Volkswagon Jetta is leaking transmission fluid. Contacted VW they advised me, my VIN was not included in the recall so there was nothing they could do. I explained to them I did not feel safe driving it due to the recall states(38B9/9V) it can cause fires.
My car's transmission oil cooler is leaking transmission oil all over my car/under my car. My mechanic diagnosed the issue. I took it to VW dealership for another diagnostic only for them to not fix the car after $700 and I was told the car was fixed until I drove it 10 min down the road and the car was smoking and leaking oil everywhere. The car almost caught on fire due to the leak.
I have had my vehicle for less than two months. First my battery died on me so I replaced it but oddly before that I noticed when I would turn on my car I had to turn the steering wheel in a certain direction or shake it and when turning it off I would have to try several times before it would actually turn off. So today I got home from work and it just wouldnt turn off at all after calling the dealership and them telling me to put it first gear and Ram it into brake a few times it should work but but after 20-30 times raming my gear into park no success. I dont live in the best neighbor hood so the dealership suggested leaving it on and bring it in the morning finally I gave up and just about to walk in the house my husband gave it one more try and it turned but scared to turn it back on and im concerned it will lock permenatly and just like others I have to work to keep this car if I cant turn it off what do not only me but others in this situation do"????"
Event's started last year in December. Vehicle started experiencing inconsistent rpms at idle noticeably after 1 minute that will fluctuate between 600 to 900, even spiking to 1.2K rpms. Recorded a video as evidence (VW mechanic said that meant nothing to him at "~30-40+ years experience"). when slowing to a stop at an intersection, engine will sometimes cease (some say stall) and no longer operate. Vehicle will run on the high-way. Will start around 80% of the time after 'stall' regarding reducing speed to stop. Local auto-parts shop code read "P0011 cam...bank 1 over-advanced". my car is a SE 1.8L tsi. Repair estimate is over $3,000 for what VW dealer had quoted as a "stretched time-chain and faling tensioner." (paid over $150 for diagnostic.) VW mechanics never took a look inside engine to prove their findings according to verbal interaction. Wouldn't provide answers to questions I asked. Mileage problems became noticeable: Around 100,000 vehicle miles. Vehicle had no issues at time of purchase. Requesting recall repair as remedy. To my knowledge vehicle is within nominal maintenance recommendations prior to issue. Vehicle is currently parked. Additionally, key-lock column has malfunctioned as key was stuck with engine running. Key would be very warm to the touch. No idea why or how it is possible. Request recall to fix engineering error without or significantly reduced expenses. What documentation/supplemental evidence is available upon request. Average speed for observation of issue is up to 40-45 mph. VW dealer withholds parts number information for parts specific to my vehicle. Withheld my diagnostic report after verbal expression "...proprietary information." Did not get this response after paying for one before.
Our purchased since new and dealer maintained 2014 Jetta one month after having the micro switch recall performed (Dec 2019), had a major safety failure-the wheel locked up while moving in reverse, and ignition key was simultaneously stuck. This presentation was unique according to the dealership and is obviously a huge safety issue. I called our VW dealer in watertown, valenti motors who has serviced this vehicle since new and arranged for them to repair this. They found codes suggesting a micro switch failure but claimed the ignition issue was related to the steering column lock housing which was an extended warranty good only until 100K or 10 years. Our VW has 110K miles on it. I called VW customer care and they mentioned that if the recall item-micro switch was being repaired or replaced again, they would cover the steering column lock housing. Once the dealer claimed they would replace the micro switch, VW customer care upon a second call, reneged claiming a warranty is cut and dry. It seems to me that these issues when occurring at the same time are interrelated not to mention a huge safety concern for myself, my family and those driving around this vehicle. This seems highly unethical at a minimum for a manufacturer to hide behind an extended warranty item when the safety of those are involved as a direct result of this malfunctioning item. Obviously I paid the $500 for the uncovered issue as I plan to have my 16 year old drive this vehicle and no one in their right mind would allow this to go unfixed. I cannot believe I am the only VW owner with this type of situation. I have filed a complaint with the ct state attorney general's office, the BBB and am now letting you folks now of this situation as I believe it to be a major safety concern.
A D V E R T I S E M E N T S
- Tracy, CA, USA